--- title: SearchUnify Reviews meta_title: 'SearchUnify Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 113 reviews by the users' company size, role or industry to find out how SearchUnify works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 113 scale: '5' date_modified: '2026-08-07' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # SearchUnify Reviews **Vendor:** Grazitti Interactive **Category:** [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software) **Average Rating:** 4.5/5.0 **Total Reviews:** 113 ## About SearchUnify SearchUnify is an enterprise Agentic AI platform purpose-built to transform customer support through autonomous, intelligent, and insight-driven operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the Contextual Relevance Engine (SCORE) framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across every stage of the support lifecycle. SearchUnify’s core product suite addresses every dimension of modern support. Cognitive Search delivers AI-powered, contextually relevant search across fragmented knowledge sources, ensuring users find precise answers instantly. SearchUnifyGPT™ delivers instant, cited generative AI answers across every support touchpoint, transforming self-service into a resolution engine. Virtual Assistant (SUVA) brings conversational intelligence to self-service, resolving multi-turn queries autonomously without compromising the user experience. Knowbler streamlines knowledge creation and management, enabling teams to capture, structure, and surface the right knowledge at the right time. Agent Helper empowers support agents with real-time AI assistance by surfacing relevant answers and next-best-action recommendations during case resolution. The Agentic AI Suite extends automation with a network of purpose-built AI agents operating across the support lifecycle. The AI Support Agent enables end-to-end case resolution during self-service. The AI SupportPlus Agent scans CRM tickets to autonomously resolve known issues through clarification loops, ensuring a context-rich handoff for more complex cases. The AI Classification Agent ensures accurate, real-time case tagging and routing. The AI Escalation Manager proactively predicts and mitigates customer frustration. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent functions as an autonomous L2 engineer, reasoning through and resolving complex, multi-step technical workflows. The AI Agent Partner acts as a co-pilot for support teams, providing contextual, in-the-moment guidance, while the AI Case Quality Auditor evaluates 100% of closed cases to drive continuous service improvement. Built for flexibility and trust, the platform supports a Bring Your Own LLM (BYOLLM) model and leverages the Model Context Protocol (MCP) to securely connect AI systems with enterprise tools. A robust governance layer enforces real-time policy guardrails and data security. With deep integrations across leading CRMs and support platforms, SearchUnify fits seamlessly into existing ecosystems, driving higher CSAT, reduced case volumes, faster resolutions, and scalable support operations for modern enterprises. ## SearchUnify Pros & Cons **What users like:** - Users value the **unified search experience** of SearchUnify, simplifying access to information across multiple platforms seamlessly. (11 reviews) - Users commend **SearchUnify's customer support** for being responsive, engaged, and helpful in addressing unique needs. (9 reviews) - Users are impressed with the **results** from SearchUnify, providing fast implementation and valuable analytics for better experiences. (9 reviews) - Users commend SearchUnify for its **helpful support team** and effective AI capabilities enhancing search experience. (6 reviews) - Users highlight the **ease of use** of SearchUnify, appreciating its intuitive search and minimal maintenance requirements. (4 reviews) - Users value the **efficiency** of SearchUnify Cognitive Search, enabling quick access to comprehensive information effortlessly. (4 reviews) - Customization (3 reviews) - Users appreciate the **ease of implementation** with SearchUnify, highlighting excellent support and proactive assistance throughout the process. (3 reviews) - Fast Search (3 reviews) - Features (3 reviews) **What users dislike:** - Users find the **search functionality lacking** , longing for improvements like image recognition and better result accuracy. (5 reviews) - Users find the **learning difficulty** challenging due to the steep learning curve and complicated search tuning operations. (3 reviews) - Users find **improvement needed** in SearchUnify's analytics customization options for better data management and actionable insights. (2 reviews) - Users highlight the **required expertise** for optimal use of SearchUnify, indicating a steep learning curve and complex implementation. (2 reviews) - Users find it challenging to grasp **understanding issues** with search result rankings, impacting their overall experience. (2 reviews) - Difficult Navigation (1 reviews) - Limitations (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) - Limited Results (1 reviews) ## SearchUnify Reviews ### 1. Expectations met so far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about SearchUnify?** The experience with the entire team has been fantastic. From initial dealings when we were searching for a tool, contracting, implementation and now rollout. Everyone was transparent, there was no "bait and switch". Each person we've dealt with was genuine and candid in their communication. What we were told we were in for during the sales cycle is what we got from our implementation team. A well laid out plan. When we had questions or requests that perhaps fell out of the "norm", we were never told no, or promised the world. The team was honest and would investigate options and come back with well thought out responses or options. The application itself has been very helpful in meeting our initial goals (improved search capabilities, one-stop-shop search capabilities, ease of use, LOTS of metrics for analytics). We now have insights into the path our customers take in our help center, what are the exact terms they search, what is the sequence of their search terms proving greater insight into the actual terms they use/what they do vs what we assumed they do. We are still only a couple of months from go live but we will be leveraging this information to improve our content and also work on reframing our own mindset/assumptions. The Admin Panel is well laid out and easy to navigate. You can really go down a rabbit hole! Some of the features we are most eager about are: - auto spell corrector/did you mean (something so simple but very helpful for end users to return relevant content) - Synonyms - two parts here, suggested synonyms makes our lives so much easier vs having to define on our own and being able to create synonyms allows us to capture the terms our customers actually use/understand vs our standard or more technical terms **What do you dislike about SearchUnify?** Perhaps we are still in the "honeymoon phase" but nothing stands out as a dislike. A few feedback or featur requests that I have yet to submit regarding some oddities noticed when switching to dark mode in the Admin Panel and ability to add commentary to actions on searches with no clicks. **What problems is SearchUnify solving and how is that benefiting you?** Improved search capabilities including synonyms, auto correct/did you mean, one-stop-shop search across all of our customer facing knowledge content. Analytics on deflection, identifying content gaps, ability to see customer path (not just the terms the search but sequence of search). We now have insights into the path our customers take in our help center, what are the exact terms they search, what is the sequence of their search terms proving greater insight into the actual terms they use/what they do vs what we assumed they do. We are still only a couple of months from go live but we will be leveraging this information to improve our content and also work on reframing our own mindset/assumptions. ### 2. SearchUnify tool is versatile, effecient, user friendly and provide insightful reports **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about SearchUnify?** SearchUnify integrates multiple data bases, multiple content types with ease. The search results are optimized based on user preferences. The session history and detailed usage reports are insightful in determining the efficacy of the tool. **What do you dislike about SearchUnify?** With Gen AI there is a lot of potential to organize the content and flag broken links, duplicate information, level zero solutions. The tool can be enhanced further to provide a preview of the content than just the list of links as results. **What problems is SearchUnify solving and how is that benefiting you?** Search Unify's federated search is helps with providing optimal results for the search. It had improved the Reuse rate and implicit case deflection now is more than 50% , up 20% from last year. The SU reports provide us with insights of each session and has a key role in identifying content gaps. ### 3. Smart tool, Customer-centric Team **Rating:** 4.5/5.0 stars **Reviewed by:** Menka P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about SearchUnify?** It is a great federated search tool, so bviously helps to bring together search results across various sources. Analytics and ease of implementation, coupled with customer-centric team is a huge benefit. **What do you dislike about SearchUnify?** I think they could be a little more bullish on pushing what's right for the customers in terms of their settings and so on. **What problems is SearchUnify solving and how is that benefiting you?** It brings search results from our various content sources together. We are also exploring using the feedback functionality to make our customer experience even better. ### 4. SearchUnify Review! **Rating:** 4.0/5.0 stars **Reviewed by:** Anzhelika F. **Reviewed Date:** December 08, 2023 ### 5. Helpful Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about SearchUnify?** SearchUnify's support team is helpful though sometimes getting on a call resolves issues quicker. The documentation is there though sometiems I have additional questions or needs which the Support team's answer. I've also engaged with the team's custom services and they are thorough in their implementations and willing to adjust if there is feedback. **What do you dislike about SearchUnify?** When I do have questions I sometimes don't get as complete of an answer as I'd like, but I'm not an expert so I may be missing pieces of the puzzle. **What problems is SearchUnify solving and how is that benefiting you?** SearchUnify surfaces content to our customers and support team to deflect issues and resolve issues faster. ### 6. Very powerful tool for handling knowledge sprawl. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about SearchUnify?** The support, product management, and customer success teams are all very responsive. We have seen our suggestions and requests for enhancement accepted and incorporated into the product. **What do you dislike about SearchUnify?** The administration UI is not as intuitive as it could be and there are, at times, multiple save buttons on the UI to accomplish a single action or update. Some of the client configurations seems to require contacting SearchUnify. **What problems is SearchUnify solving and how is that benefiting you?** We are solving a knowledge sprawl issue within and external to our organization. We have multiple sources for product information and have now begun to make sure they are all sourced through the SU instances we have incorporated. ### 7. Optimizing Search Capabilities: Evolving Features and (Mostly) Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** David F. | Director of Product Content Design, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about SearchUnify?** SearchUnify stands out by offering a streamlined and intuitive user experience, making each search interaction smooth. The process of setting it up is commendable, enabling users, including those lacking extensive technical knowledge, to operate and leverage the system efficiently. Its wide array of features renders it flexible and multifaceted, aligning effectively with diverse business requirements and scenarios. A major advantage of employing SearchUnify is the ease with which it integrates. It harmonizes seamlessly with various platforms and systems, diminishing the challenges and time typically spent on amalgamating search solutions. Such flexibility and compatibility render it a preferred choice for entities aiming to bolster their search functionalities adeptly. Moreover, its utilization has been maximized owing to a meticulously designed user interface and array of features. Consistent refinements and enhancements ensure the platform’s uninterrupted performance and its alignment with the continuously advancing search requisites and technologies. The domain of customer assistance is another segment where SearchUnify outperforms. The agility and proficiency of the support crew play a crucial role in addressing concerns and inquiries swiftly, assuring negligible interruptions and sustaining the workflow. The steadfast support builds a foundation of confidence and dependability among its user base. **What do you dislike about SearchUnify?** While SearchUnify is laden with benefits, there are elements that warrant refinement. The extensive features can seem daunting to some, causing an elevated learning phase, especially for those new to sophisticated search tools. Streamlining and enhancing the intuitiveness of accessing features would uplift user engagement and ease of use. Additionally, there’s room for enrichment in areas like analytics and journey maps, which currently fall short of some competing solutions. The integration process can sometimes vary in smoothness, contingent upon the pre-existing systems. Some units may encounter hurdles embedding SearchUnify within their unique settings, requiring supplementary endeavors and assets to realize smooth operations. A more coherent and adaptable approach to implementation across different environments could help overcome such hindrances. **What problems is SearchUnify solving and how is that benefiting you?** Our organization primarily employs SearchUnify to integrate varied knowledge bases, creating a fluid link among disparate data reservoirs. This guarantees users a unified access point to a comprehensive information array via one search action, enhancing the speed and ease of data retrieval. Moreover, we utilize the tuning capability to hone search outcomes, making certain that user queries match precisely with their search intent. Particular pieces of content are prioritized to surface promptly, thereby enhancing the pertinence of search findings. ### 8. Efficient Search Solution: SearchUnify **Rating:** 4.5/5.0 stars **Reviewed by:** aishwarya d. | Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SearchUnify?** fast search capabilities coupled with its ability to deliver highly relevant results. **What do you dislike about SearchUnify?** While SearchUnify offers numerous benefits, occasional occurrence of glitches could be improved **What problems is SearchUnify solving and how is that benefiting you?** We primarily use SearchUnify for streamlining our knowledge retrieval processes across various platforms within our organization. ### 9. SearchUnify has improved Customer Experience drastically **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly C. | Customer Marketing Manager, Communities , Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about SearchUnify?** SearchUnify has completely changed how our customers access our Knowledge Base - it's been incredible to have all three searches "speak" to each other. **What do you dislike about SearchUnify?** As an organization, we experienced a learning curve but now we're up and running. **What problems is SearchUnify solving and how is that benefiting you?** Prior to implementing SearchUnify, customers had to search the website, customer community and knowledge base to find the correct resource. This has increased customer experience and taken away frustration. ### 10. Consistent, Productive Search for employees and customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about SearchUnify?** Easy to manage and use; a straightforward administrator platform that makes it easy to manage. From a use perspective, the features are consistent to other products and offers a range of options for each customer based on their specific need. They continuously innovate the product to remain competitive in their industry. Support for the tool has been consistent . Quick turn around, straight answers and they always come back with a suggested solution. **What do you dislike about SearchUnify?** We've been consistently happy with searchUnify. **What problems is SearchUnify solving and how is that benefiting you?** Identifying documents for support of customers from mulitple sources and in our internal intranet ### 11. One of the most striking aspects of SearchUnify is its user-friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Candace M. | DITA Tooling Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about SearchUnify?** SearchUnify provides valuable analytics and insights to help us gain a deeper understanding of our data usage patterns. Customer support is very responsive and always takes care of issues in a very timely manner. **What do you dislike about SearchUnify?** While SearchUnify's user interface is designed to be intuitive, there may still be a learning curve for some users, particularly those who are not tech-savvy or accustomed to working with advanced search tools **What problems is SearchUnify solving and how is that benefiting you?** It provides a seamless integration and collaboration across all product search facets. ### 12. mostly good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about SearchUnify?** Customer-friendly employees, good communication, regular check-ups with CSM **What do you dislike about SearchUnify?** There is no full substitution of all Zendesk KB related features, but hope SU will add some in the future (e.g. KB article templates + KB search from the Text field panel in ZD) **What problems is SearchUnify solving and how is that benefiting you?** We are trying to find and increase case deflection rate in order to let our customer find KB articles instead of ticket creation ### 13. SearchUnify team helps make things work. **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan S. | Snr Manager Salesforce Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SearchUnify?** The team that supports you to get the most out of the tools is amazing. **What do you dislike about SearchUnify?** I dislike how much manual tuning is required. These days I expect more A.I. from this kind of product. **What problems is SearchUnify solving and how is that benefiting you?** We are mainly trying to solve case deflection and relevancy. Surfacing a variety of content for consumption. ### 14. Getting more out of the Salesforce Knowledge experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about SearchUnify?** Knowbler is a feature-rich editor that surpasses the native Salesforce editor. **What do you dislike about SearchUnify?** Additional support for markdown would streamline article creation. **What problems is SearchUnify solving and how is that benefiting you?** Knowledge management doesn't only require "managing" of articles, but you have to write them, too. Knowbler's editor is feature-rich and makes the writing process easier and more efficient. ### 15. SearchUnify Team Responsive and Flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about SearchUnify?** All of the engineers, support team, and account team are extremely responsive and flexible with scheduling meetings at a convenient time for us. During a huge migration project, the team has gone beyond expectations to accommodate our shifting timeline and requirements. **What do you dislike about SearchUnify?** At this time, there is nothing I dislike. **What problems is SearchUnify solving and how is that benefiting you?** Federated search for our customers and internal support teams, data analysis regarding our knowledge base effectiveness, and potential content gaps. ### 16. Robust Search Engine at Fraction Cost **Rating:** 3.5/5.0 stars **Reviewed by:** Karthik P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2024 **What do you like best about SearchUnify?** Engineering team is superior and implementation Support is great **What do you dislike about SearchUnify?** Search Unify UI can be better, looks old school **What problems is SearchUnify solving and how is that benefiting you?** It helps our users to search for the content they need across multiple applications ### 17. Empowering Community with SearchUnify: A Game-Changer for User Self-Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about SearchUnify?** As a Community Leader, I’ve seen many search solutions come and go, but nothing has impacted our user experience like SearchUnify. This powerful tool has revolutionized our community’s search functionality and fundamentally enhanced our self-service offerings. What stands out the most about SearchUnify is its ability to improve the self-service experience by intelligently suggesting similar questions. This feature is brilliant, harnessing the power of AI to direct users to relevant content even when their search terms may not match exactly. The result? Our community members are getting the answers they need faster and more efficiently. Interestingly, ever since we implemented SearchUnify, our search volume has increased. This could be a testament to the ease and efficiency of the tool, encouraging more users to utilize our self-service channels. The search solution is so intuitive that it brings our users back repeatedly, maximizing their utilization and satisfaction. SearchUnify's versatility is another significant advantage. We're using it for our community and across multiple platforms - our documentation portal, YouTube, support portal, and even our learning platform. Thanks to this universal search tool, no matter where our users are, they can find the information they need. It has unified our content strategy, promoting consistent, accurate, high-quality self-service across platforms. As we look ahead, we're excited to explore SearchUnify's potential in aiding case deflection. We see a significant opportunity to reduce the volume of support cases by driving more users toward effective self-service. Once we successfully integrate this aspect, we hope to quantify these deflections regarding the dollar amount saved. This will demonstrate the tangible ROI of SearchUnify and prove its long-term strategic value to our community and the organization. In summary, SearchUnify is far more than a search tool for us; it's a vital component of our community infrastructure. It fosters a self-service culture, guides users to the information they need, and supports our community across various platforms. We can't wait to unlock more of its benefits in the future. I wholeheartedly recommend SearchUnify to any community leader looking to enrich their self-service experience and elevate their user engagement. It's an investment that promises excellent returns in today's digital-centric world. **What do you dislike about SearchUnify?** There is not much to dislike. There is a lot for us to do to make this tool better, no doubt about it. I am looking forward to utilizing the tool to its full capabilities. **What problems is SearchUnify solving and how is that benefiting you?** With SearchUnify at our helm, we're innovatively addressing a critical business challenge - empowering self-service across multiple platforms through seamless search capabilities. Our ultimate goal? To ensure our users access the specific content they need, no matter which platform they find themselves on. SearchUnify's comprehensive solution provides remarkable benefits to our users on a constant quest for swift and accurate answers. By facilitating instantaneous access to the right information, we're augmenting user experience and building a robust self-service ecosystem. This ingenious solution is also a boon for our business as it aids significantly in case deflection. By enabling users to find answers independently, we're reducing the influx of support tickets, thereby optimizing our resources and enhancing operational efficiency. SearchUnify is a conduit for better user experience and a more streamlined business process. It's our solution to navigating the complexities of multi-platform search, helping our users and our business to thrive in this digital age. ### 18. Great company and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about SearchUnify?** The Product is grwat, allowing Search results from different sources. The team are very professional and also willing to help and do extra efforts to make the customer happy. **What do you dislike about SearchUnify?** Some actions/logs are hidden 'under the hood' and you need Searchunify team to help. They do help but it make things slower. Also upgrading is not easy and requires SearchUnify team' help too. **What problems is SearchUnify solving and how is that benefiting you?** Searching from different systems and showing it in Salesforce Community and Salesforce Case page too. ### 19. Fast implementation and continued support for expanding business needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about SearchUnify?** Successful implementation in 9 days! They have continued to work with us to expand our process of indexing content as the needs of our business expanded. **What do you dislike about SearchUnify?** Because of our implementation of MadCap Flare, we needed to use a workaround to connect to our content. **What problems is SearchUnify solving and how is that benefiting you?** Provides us with a federated search tool to index our content from Salesforce, Litmos, and MadCap Flare. The administrative tools that allow us to easily report on support case deflections has been much easier to use than Coveo. ### 20. Refreshingly easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about SearchUnify?** Very powerful tool that has been easy to dive into. The customer service team at SearchUnify makes themselves very available for ad-hoc dives into functionality. I love the Search Analytics dashboard -- the deflection numbers are straightforward and a breeze to report on. Our support analysts very much prefer the Knowbler content creation user interface. **What do you dislike about SearchUnify?** I'm sure there is functionality we haven't tapped into yet. But, everything we are ready for, the team has been able to provide. **What problems is SearchUnify solving and how is that benefiting you?** Federated search, knowledge content creation, self-service success reporting ### 21. Good integration of Search Unify with our Salesforce Experience Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Vanitha C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about SearchUnify?** Pricing, capability, search unify integration team **What do you dislike about SearchUnify?** Some features are not yet available, they should be on the SU roadmap **What problems is SearchUnify solving and how is that benefiting you?** Federated search experience, all from one platform ### 22. Nice application for quick implemenation cum user adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about SearchUnify?** The benefits it brings on to the table with short implementation **What do you dislike about SearchUnify?** Some of the underlying implementations causes delay in response / improper UI for admins etc. **What problems is SearchUnify solving and how is that benefiting you?** Case Provides an ability to search and filter the results to end users for self solving their freequeently occurring issues instead of raising a support ticket and waiting for an aganet to respond. ### 23. Great Product. Great Service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about SearchUnify?** SearchUnify is very customizable and has a very user friendly admin console. We've been able to greatly expand the searchablility of our content and easily update configuration along the way. Most notably, the SearchUnify team has been supportive and willing to assist with each step of the way. **What do you dislike about SearchUnify?** There is not much to says about what doesn't work well with SearchUnify. If anything, the complexitiy of our content can cause our users to facet themselves out of content. **What problems is SearchUnify solving and how is that benefiting you?** SearchUnify has allowed us to bring together conent from eight different sources into the same search interface. We've increased self-service rates and case deflection. ### 24. Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Yesenia S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about SearchUnify?** SearchUnify has an excellent support team that is responsive and helpful whenever we have had issues. I like that the admin panel for managing our product is easy to use. A lot of customization can be done if needed to meet specific use cases, but a lot of the out-of-the-box functionality is great on its own. **What do you dislike about SearchUnify?** The initial set up of SearchUnify can take quite some time but makes sense considering all the data that needs to be indexed and linked correctly. You'll need an admin that can dedicate the time to perform search tuning and analyze the data. It's not something you can just set and forget. **What problems is SearchUnify solving and how is that benefiting you?** It's helping our customers find what they need faster without clicking through the entire site. This is beneficial for us because it is helping us improve relevancy in our success center. ### 25. Good Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about SearchUnify?** They are providing best Customer Support and The responce for the ask and handled quickly **What do you dislike about SearchUnify?** There are good for now, I don't see any issues with the team **What problems is SearchUnify solving and how is that benefiting you?** Makes our article search easier ### 26. Innovative Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about SearchUnify?** I highly recommend working the Search Unify and Grazitti team. They are exceptional partners who consistently go above and beyond to innovate and create solutions within Salesforce for our team. Their forward-thinking approach and ability to leverage Salesforce’s features have greatly streamlined our processes and boosted our productivity. Their dedication to staying updated on the latest Salesforce developments ensures we always have the most efficient tools at our disposal. Their contributions have been invaluable. **What do you dislike about SearchUnify?** I'll share this feedback directly with the teams if I have any. **What problems is SearchUnify solving and how is that benefiting you?** Insight generation, community and Knowledge management, sales force requirement customization, and scalability. ### 27. Helps to easily spin up the search for our customers and internal agents **Rating:** 4.5/5.0 stars **Reviewed by:** Roxanne H. **Reviewed Date:** February 16, 2023 ### 28. Very responsive team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about SearchUnify?** The implementation and customer success teams are very responsive. We are new to the tool. However, whenever we have questions or issues, the team acts es the experience **What do you dislike about SearchUnify?** Requires pretty regular tweaking and monitoring to keep improving deflection **What problems is SearchUnify solving and how is that benefiting you?** providing unified search experience so users are not having to navigate to multiple repositories ### 29. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about SearchUnify?** The team at SearchUnify is super helpful. Whether it's helping with integration or teaching new features, I'm thankful for their help and onboarding. **What do you dislike about SearchUnify?** The UI could potentially be improved to increase ease of use. **What problems is SearchUnify solving and how is that benefiting you?** Federated seach ### 30. Knowledge Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about SearchUnify?** The easiness of the tool and the way it gives us the option to evaluate report and create our own customizations. The support and CSM are amazing and always ready to help. **What do you dislike about SearchUnify?** We are a company of multiple products, so we need more customization than many organizations, sometimes it works and sometimes it doesn't. SU needs to find ways match companies nieche and create customization which is easier to get. **What problems is SearchUnify solving and how is that benefiting you?** SU is helping us in displaying right resources when needed and helping with our case deflection. ### 31. Developing dynamic content services through collaboration and technology. **Rating:** 5.0/5.0 stars **Reviewed by:** Garrick G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2023 **What do you like best about SearchUnify?** Highly customizable software Responsive teams **What do you dislike about SearchUnify?** Data overload Analytics and configuration tools can be overly complex **What problems is SearchUnify solving and how is that benefiting you?** Combining content sources into one search experience. Enables our customers to self serve. ### 32. Has potential, but difficult to manage **Rating:** 3.0/5.0 stars **Reviewed by:** Cyrus B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about SearchUnify?** Lynette and Mohit have been very helpful. **What do you dislike about SearchUnify?** It involves a lot of components, which require time and effort to use, especially for first-time users. **What problems is SearchUnify solving and how is that benefiting you?** SearchUnify helps the company to improve our case deflection ### 33. Expanded search breath significantly, good customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about SearchUnify?** Our Support Site is now about to offer our customers a much broader depth of applicable resources we could not otherwise deliver on the platform. **What do you dislike about SearchUnify?** I haven't found the reporting functionality to be intuitive to work with. **What problems is SearchUnify solving and how is that benefiting you?** Our customer support site is now able to index needed resources found on other platforms, delivering a much broader result list to our customers. Specifically, we had been unable to incorporate our video catalog in search results, and now they display for our users to have greater access to self service learning and we have seen a signficant increase in usage of this video content. ### 34. SearchUnify Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about SearchUnify?** Innovative product; Customer Success Rep responsive and passionate about supporting us, the client **What do you dislike about SearchUnify?** Lacks robust reporting; Implementation was challenging given the complexity of our needs **What problems is SearchUnify solving and how is that benefiting you?** Curating content from mutliple content sources and serving up to end users with convenience ### 35. Overall good but there is a lot of scope for improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Sujitha R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about SearchUnify?** Analytics and user journey is very insightful **What do you dislike about SearchUnify?** Search relevancy must improve and the return time for the search can be reduced! **What problems is SearchUnify solving and how is that benefiting you?** SearchUnify addresses a range of challenges related to information retrieval, content management, and user support. ### 36. Enabled Fed search using Search Unify **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about SearchUnify?** Appreciate the responsiveness and the way they conduct the business **What do you dislike about SearchUnify?** Facing hiccups during production releases. **What problems is SearchUnify solving and how is that benefiting you?** Case deflection ### 37. Unified approach for driving customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about SearchUnify?** The support for intergrating all kind of knowledge sources and LLM's making it possible to search relevant results. **What do you dislike about SearchUnify?** The metrics can be customized as per the use case. **What problems is SearchUnify solving and how is that benefiting you?** The tracking of customer experience via the support portal. Making decisions on the focus areas for knowledge both for customers and engineers. ### 38. Search Unify has been so helpful and responsive as I have learned **Rating:** 4.0/5.0 stars **Reviewed by:** Gretchen C. | Enterprise Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about SearchUnify?** SearchUnify as a tool is comprehensive and easy to use, particularly with the advice and guidance I have gotten from Lynette. **What do you dislike about SearchUnify?** The only downside for me has been my past experience did not lead me directly to this role so I have had a lot to learn. **What problems is SearchUnify solving and how is that benefiting you?** SearchUnify is helping to drive down our self help rate for our customers. ### 39. Excellent product and support. I've always receive exceptional help form the SeachUnify team. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Director Support Operation, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about SearchUnify?** I like the ability to have a Taxonomy that spans all my data sources. I like the filter capabilities, and the ability to have differently configured search bars. **What do you dislike about SearchUnify?** Article refresh time could be shorter so newly created articles are searchable and findable by other support agents. Other App options would be nice as well (Pop-out with custom sizes). **Recommendations to others considering SearchUnify:** You may need to do some heavy customization if you're running KCS with Zendesk **What problems is SearchUnify solving and how is that benefiting you?** Federated Search across all my content sources and search tracking for deflection We're just getting the KCS process started, but I'm hoping this will help deflect customer support tickets and give us insight into other types of self service content we should be exposing to our customers. ### 40. Invaluable product and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about SearchUnify?** The product is invaluable and resourceful in how we deliver content to our users and clients from other integrated applications. The customer service is great. They are very responsive, resolving issues promptly and flexible with recommendations as well as meetings. They seem to cater to and care about their clients and their specific needs. This has built a good and valuable relationship. **What do you dislike about SearchUnify?** The product could use a few more customizable features and items for enterprise clients. As grow and acquire companies, we need to be able to adapt to other platforms of publishing information. **What problems is SearchUnify solving and how is that benefiting you?** It's given us the ability to separate content resources and security options for our clients that other applications cannot do while keeping the content localized and yet connecting our solutions. Also, the data insights reporting on the workflow of how our clients use is very important. ### 41. Great partners for Search! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about SearchUnify?** The SearchUnify team! Search Unify has been an integral partner in the development of Vlocity Success Community over the years. The Grazitti Search Unify solution has deflected thousands of customer support cases to allow our partners and customers to quickly locate the content they need. **What do you dislike about SearchUnify?** We are satisfied with our SearchUnify solution. **What problems is SearchUnify solving and how is that benefiting you?** SearchUnify provides search for our community site. ### 42. Search Unify Is Crucial to Ticket Deflection **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about SearchUnify?** Search Unify provides better and more nuanced searching capabilities for internal and external users than what is offered by Salesforce Knowledge and Community out of the box. It gives us major insight into what clients are searching for, allows us to boost relevant and trending content, and pull insights as to how many tickets our content is deflecting from our Service team. **What do you dislike about SearchUnify?** Wish we could more easily surface in the SU interface the specific users who are visiting our external Help Community and taking various actions (submitting a case without searching or viewing an article, for example) so we could easily target enablement campaigns to them. **What problems is SearchUnify solving and how is that benefiting you?** Ticket deflection, enabling self-service, data insights related to user behavior and deflection, ROI, sourcing content from across the organization (Knowledge-Centered Service approach), ### 43. SearchUnify is a great value and the functionality is exactly as advertised! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan G. | Sr. Director Self-Help and Content Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about SearchUnify?** SearchUnify's talented and motivated team takes accountability and gets stuff done! The team ensures progress, solves problems, and takes on challenges. **What do you dislike about SearchUnify?** SearchUnify, like and federated search tool, requires knowledge of search practices and taxonomy. If you are new to that, the learning curve could be steep. **What problems is SearchUnify solving and how is that benefiting you?** We have multiple channels where customers consume information. We needed to present all options no matter where they entered - docs, cmty, or support. Now they do! ### 44. They aim to please **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about SearchUnify?** When there were issues they were very communicative and resolved most issues in a timely manner. The customer service is excellent. When people moved on or off the support team they made sure to introduce them to us. **What do you dislike about SearchUnify?** It is not a real time search. It takes at least 15 minutes for new content to be available in the search. This makes it difficult to use in a supportive environment. **What problems is SearchUnify solving and how is that benefiting you?** The search engine that came with the software that we use for support cases was substandard. This filled the gap ### 45. Incomparable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about SearchUnify?** SearchUnify provides so much insight and what impressed me the most is how in-depth the dashboard goes into. **What do you dislike about SearchUnify?** Dashboard could use more info tooltips, but the documentation is excellent. **What problems is SearchUnify solving and how is that benefiting you?** SearchUnify is providing us with details on what visitors to our site are searching for and we can follow their path to help make our content easier to discover. ### 46. Robust and complex search engine tool; patient and helpful customer success and support teams **Rating:** 4.0/5.0 stars **Reviewed by:** Lainey M. | Customer Adoption Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2022 **What do you like best about SearchUnify?** I appreciate having a dedicated Customer Success Manager (Nitesh Tamta). Even though I am in the US, he is always helpful and supportive whenever I need it. The analytics and dashboard are robust and detailed. **What do you dislike about SearchUnify?** Sometimes the product itself has issues when integrating with our search tools and Salesforce. We often have minor tech issues that can be frustrating to try to troubleshoot and solve- although this isn't just a problem with Search Unify. **What problems is SearchUnify solving and how is that benefiting you?** We are trying to track and analyze customer searches in our Customer Center. We've finally been able to visualize what words and phrases customers are looking for. ### 47. Game-changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Peter R. | Content Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2021 **What do you like best about SearchUnify?** SearchUnify provides my team with valuable insights that not only prove the value of our work - but also helps us drive our content strategy forward. It's been invaluable in driving Knowledge Base adoption across my org. We use Salesforce Communities and found the search lacking - SearchUnify's AI-powered search and powerful searching tuning tools have increased our article view count and helped us cut our ticket volume in half! Its Content Gap Analysis tools also help inform our content strategy - we always know what our clients are looking for, and where we're not hitting the mark. The agent widget has also helped improve ramp time for new hires - it's become much easier to handle support issues with all of our powerful resources at their fingertips, at all times. SearchUnify is also pretty easy to use - most things are "click not code." **What do you dislike about SearchUnify?** Some fields in Salesforce do not pull into certain reports in Analytics, which makes some processes around Content Analysis and creation a bit more manual than I'd like. What I will say is that the SearchUnify team are fantastic partners and really take product feedback to heart. I feel confident that their team will continue to drive improvements that I'd find valuable. **What problems is SearchUnify solving and how is that benefiting you?** Our biggest problem was our old search engine was borderline unusable, especially with multiple content sources - SearchUnify solves that problem. Internally - we struggled a lot to measure the success of our content and to demonstrate, with data, the areas where we could stand to improve, and SearchUnify solves both of those problems. If you're trying to implement KCS strategies into your support org, SearchUnify will help you make your case with stakeholders, with clear case deflection metrics and actionable insights. SearchUnify also allows our best content to shine - meeting our customers in the moment, as we're able to greatly influence search results with relative ease. ### 48. Search!! **Rating:** 4.5/5.0 stars **Reviewed by:** Dinesh D. | Information System Management, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about SearchUnify?** Search features. The easy way it connects to our Environments via search clients and APIs **What do you dislike about SearchUnify?** Searching on the special characters and advanced search features. **What problems is SearchUnify solving and how is that benefiting you?** Enterprise Search Solution. We have had a great user experience & Analytics. ### 49. SearchUnify Platform and Services Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about SearchUnify?** Excellent Services as the vendor is very responsive to all needs. We have formulated a very good relationship with Grazzitti, and we very much appreciate all the efforts put forth by Services and Development. We have worked closely with the vendor to enhance Search and provide a robust faceted Search on Community and Service Cloud. We have indexed very valuable content sources and are now able to search these sources from Salesforce Service Cloud, Community and In application. **What do you dislike about SearchUnify?** Version Updates Can take time to promote to production based on complexity. Overall a very positive experience,. **Recommendations to others considering SearchUnify:** The Vendor is very accomodating and is very interested in resolving your business needs. If the vendor does not have a feature you desire, they will work to put the feature on their roadmap in short order.. **What problems is SearchUnify solving and how is that benefiting you?** We now have the ability to search multiple content Sources from within Salesforce from within a case, full tab search, and from our Customer Community. We have realized very good adoption and are now able to measure deflection in a much more refined manner. We are able to deflect roughly 600 cases per month that are actively being created from our Case Deflection page. The Case creation page brings back knowledge based on the Community Users Case Summary and description as well as the customer platform. We see these cases are abandoned and users are able to self-serve based on results brought to the page by Searchunify's Powerful Search Logic. We have also implemented Search in our Products and utilze SearchUnity API's to assist customers In Application. ### 50. One Search to Rule Them All **Rating:** 4.5/5.0 stars **Reviewed by:** Leighton N. | Education Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2021 **What do you like best about SearchUnify?** SearchUnify has many of out of the box of the box connectors that makes adding new content sources a breeze. **What do you dislike about SearchUnify?** Search Analytics could use some improvement to provide valuable insights on how it is being used. **Recommendations to others considering SearchUnify:** If you have lots of content spread out accross different sources and looking for a way to simplify and improve the search experience of users, then I recommend that you take a serious look at SearchUnify. **What problems is SearchUnify solving and how is that benefiting you?** Our organization has lots of different content types such as documentation, knowledgebase, community and more spread out across different platforms. This makes it challenging for customers and users to find information across different sources. SearchUnify indexes all of our content and provides federated search interfaces (search clients) that enable a better user experience when searching for content. Additionally, we have used a similar approach for our tens of internal content sources - from Confluene to Zendesk, to enable our internal users to be more efficient in locating content. The benefits are two-fold. Our support and field teams are now equipped with a tool that lets them find the information they need to support customers in a timely manner. Customers are also enabled to find the information they need, thereby reducing the need for contacting customer support. ## SearchUnify Discussions - [What is SearchUnify used for?](https://www.g2.com/discussions/what-is-searchunify-used-for) - 1 comment - [View SearchUnify pricing details and edition comparison](https://www.g2.com/products/searchunify/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+05%3A00%3A38+-0500&secure%5Bsession_id%5D=4b951cd0-e6a5-409a-a0df-2551e630204f&secure%5Btoken%5D=564e347cccf0d1d9595ade0fff8d711db1648fd5cef21906569803248ea82065&format=llm_user) ## SearchUnify Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Document360](https://www.g2.com/products/document360/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) - [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Paligo](https://www.g2.com/products/paligo/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Thought Industries](https://www.g2.com/products/thought-industries/reviews) - [Upland RightAnswers](https://www.g2.com/products/upland-rightanswers/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## SearchUnify Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Search Queries - 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