SearchUnify Agent Helper Reviews & Product Details

SearchUnify Agent Helper is a core solution within the SearchUnify Enterprise Agentic AI Platform, built by Grazitti Interactive with global teams across the U.S., India, and Canada. SearchUnify has a decade-long history of delivering cognitive search, unified knowledge, and AI-driven support solutions for enterprises across technology, telecom, SaaS, and finance. Agent Helper extends this foundation with an agent-focused, AI-powered assistant designed to transform how support teams access information and resolve customer issues. Agent Helper combines unified enterprise search, context-aware answer generation, and real-time workflow guidance. It analyzes case context, past interactions, and enterprise knowledge bases to surface the most relevant resolutions, recommended actions, and next-step workflows instantly. The product integrates seamlessly with major support ecosystems—including Salesforce, ServiceNow, Zendesk, and Microsoft Dynamics—so agents can get accurate answers without toggling between systems. Features include generative summaries, automated knowledge suggestions, agentic task flows, deep case context ingestion, and a growing library of enterprise-ready AI agents. The primary value Agent Helper delivers is faster, more accurate, and more consistent customer support. It reduces handle time, improves first-contact resolution, and ensures every agent - new or experienced - has the expertise of the entire organization at their fingertips. Enterprises use Agent Helper to scale support without scaling headcount, improve operational efficiency, and deliver higher-quality customer experiences. SearchUnify Agent Helper stands apart with its unified knowledge core, advanced enterprise governance, and agentic automation capabilities that move beyond simple answer generation. While other tools focus on isolated generative features, Agent Helper delivers secure, explainable, and fully governed AI support workflows tailored for complex enterprise environments.