We as customers can control how the content come back in search without needing to know the AI behind it. Review collected by and hosted on G2.com.
Requires software that may not be compatible with all platforms. Review collected by and hosted on G2.com.
The quickness in the support and the proactive actions/information coming from Searchtax about the product I have with them.
It is intuitive if you have a minimum knowledge and the implementation and integration for new sites is simple. Review collected by and hosted on G2.com.
Maybe it could be good to have some business cases examples in a part of the dashboard to guide some non-expert users of the Dashboard. Review collected by and hosted on G2.com.
We're glad to hear that you appreciate our quick support and proactive communication. We'll take your feedback about providing business case examples into consideration for future improvements. Thank you for sharing your experience!
SearchStax is one of our best partners and we have been working with them for many years. We use a hosted Solr and zookeeper to provide our DXP customers with search.
The service is very reliable and in the long time we have also faced some significant difficulties, which we have always been able to resolve quickly and reliably.
The colleagues from SearchStax are almost like colleagues in our own company, as the cooperation is very trustful. Review collected by and hosted on G2.com.
From my point of view, there is nothing to mention. Of course, nobody is perfect, but it's how you behave when a problem occurs and based on the past, we were well prepared with this partnership. Review collected by and hosted on G2.com.
Thank you for your kind words! We are committed to providing reliable services and support, and we are glad to hear that we have been able to resolve any difficulties quickly for you. Please feel free to reach out directly with any questions or concerns. Thank you for being a customer!
James M Levine
james.levine@searchstax.com
9164256601
We use SearchStax daily as part of our website’s search functionality on the Sitecore platform. The platform integrates seamlessly and consistently delivers fast, relevant search results, which greatly enhances our users’ experience. The dashboard is user-friendly, offering valuable insights and analytics that help us optimize our search configurations. The support team is responsive and knowledgeable, ensuring any issues are resolved quickly. Overall, SearchStax has proven to be a reliable and efficient solution that we depend on regularly. Review collected by and hosted on G2.com.
The initial setup can be a bit complex, especially for those unfamiliar with search solutions. However, once everything is configured correctly, it runs smoothly with minimal need for ongoing maintenance. It would also be great if there were more in-depth documentation available to assist with advanced customization. Review collected by and hosted on G2.com.
It's great to hear that SearchStax has significantly improved your search speed and relevance, leading to increased user satisfaction and engagement. Our goal is to continue addressing any search-related challenges and providing a seamless experience for you and your users.
Simple UI, clean & clear API documentation, easy-to-use dashboards. Review collected by and hosted on G2.com.
Lack of configuration options within Site Search javascript frameworks. It would be nice if the widgets could be extended to power search-based components other than site search. We have to create 100% custom components to achieve this. Review collected by and hosted on G2.com.
Thank you for sharing your feedback on SearchStax! We're thrilled to hear that you appreciate the simple UI, clear API documentation, and user-friendly dashboards. We understand your concern about the lack of configuration options within the Site Search javascript frameworks and the need for more flexibility in extending widgets for other search-based components. Your input is valuable to us, and we will definitely take this into consideration for future improvements. We are glad that SearchStax is serving as a reliable search provider for your various projects and platforms. If you have any further suggestions or need assistance, please feel free to reach out. We're here to help!
VP of Customer Success
James Levine
(916)4256601
james.levine@searchstax.com
Nice UX and filter options, ability to bring up relevant keywords Review collected by and hosted on G2.com.
Sometimes will throw a public-facing error for certain kewords, which meant having to dedicate time with support team to troubleshoot. Review collected by and hosted on G2.com.
It saves my time in maintaining in patching the server and maintaining the infrastructure. We don't have any issues since we started using this service. We have many issue with Java patching when we maintain our own infragistructure. Review collected by and hosted on G2.com.
It would be nice if it can make the installation & configuration a bit easier, and probably will be helpful to have the search UI integrated with Sitecore like coveo. Review collected by and hosted on G2.com.
We're glad to hear that SearchStax has been able to save you time and provide a stable service for your infrastructure. We appreciate your feedback on the installation and configuration process, and we'll take that into consideration for future improvements.
The team at SearchStax is super responsive and actively check in frequently to ensure that the product is being implemented properly. The account managers and technical partners would send periodic emails to do wellness checks if anything was needed. This was a refreshing level of proactive support. Review collected by and hosted on G2.com.
No feedback to note. We received the technical support and libraries needed to get started and be succesful. Review collected by and hosted on G2.com.
Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with our team at SearchStax. Providing proactive and responsive support is a top priority for us, and we are glad to hear that it has made a difference for you. If you ever have any feedback or suggestions in the future, please feel free to share them with us. Thank you for choosing SearchStax as your partner, and please don't hesitate to reach out if you need any further assistance.
I like best the ease of use and the robust feature set that SearchStax offers. The platform is intuitive, making it easy to manage and optimize our search functionality without requiring extensive technical knowledge. Additionally, their customer support is responsive and helpful, which has made our experience even better. Review collected by and hosted on G2.com.
I can't think of anything I dislike about SearchStax. The platform has been reliable and effective, meeting all our search needs seamlessly. Any minor issues we've encountered were quickly resolved by their excellent customer support team. Review collected by and hosted on G2.com.
Thank you for sharing your positive experience with SearchStax! We are thrilled to hear that you find our platform easy to use and feature-rich. Our team works hard to provide excellent customer support, and we are delighted that you have found it helpful.
We appreciate your feedback and are glad that SearchStax has been able to meet all your search needs seamlessly. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We are here to help ensure your continued success with our platform. Thank you for choosing SearchStax!
Proactive communication, focus on customers best interests Review collected by and hosted on G2.com.
Communication can be delayed because of the time difference Review collected by and hosted on G2.com.