Veeraj A.
VA
Veeraj A.
Sr. IT manager
Enterprise (> 1000 emp.)
"Good experience"
5/5
What do you like best about SearchStax?

It was stable. Did not face any issue with downtime. Review collected by and hosted on G2.com.

What do you dislike about SearchStax?

Advanced search features are missing . Review collected by and hosted on G2.com.

Response from James Levine of SearchStax
Edit edit

We're happy to hear that you had a good experience with SearchStax. We're continuously working to enhance our platform, including advanced search features. Thank you for sharing your feedback with us!

VG
Vicent G.
Technical team Lead
Mid-Market (51-1000 emp.)
"One less thing to worry about"
4.5/5
What do you like best about SearchStax?

Simple set-up and maintenance. After having implemented Solr Cloud cluster myself, knowing I can relay on SearchStax to set it up and keep it running 24*7, has become a no-brainer, stright forward decision. Review collected by and hosted on G2.com.

What do you dislike about SearchStax?

I have seen a couple of scenarios when performance has been degraded, instead of suggesting improvements in the way Solr is used, an up scale was suggested. I could understand some level of consultancy could require a paid service, but in our case, simple basic changes, already documented, were enough to avoid the issue. Review collected by and hosted on G2.com.

Response from James Levine of SearchStax
Edit edit

We're glad to hear that you find our set-up and maintenance services simple and reliable. We apologize for any performance degradation you've experienced and appreciate your feedback. We will review our processes to ensure that we are providing the best solutions for our customers.

YK
Yonghao K.
Sr.Peocurement Analyst
Enterprise (> 1000 emp.)
"SearchStax 10/10"
5/5
What do you like best about SearchStax?

Customer service

Product quality

Competitive pricing Review collected by and hosted on G2.com.

What do you dislike about SearchStax?

Not anything I can tell at the moment... Review collected by and hosted on G2.com.

Response from James Levine of SearchStax
Edit edit

Thank you for the positive feedback! We're glad to hear that you appreciate our customer service, product quality, and competitive pricing.

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Core Solr product is fine and the service and support is excellent"
2.5/5
What do you like best about SearchStax?

Innovative and flexible and if standard offer that works fine. I think that your core Solr product is fine and the service and support is excellent. Review collected by and hosted on G2.com.

What do you dislike about SearchStax?

But when customization needed, we faild to impement.Struggled to implement the Sitecore connections to your tailormade solutions. We struggled many months. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Search details, control of stopwords and custom directory filters"
4/5
What do you like best about SearchStax?

I really like the Searches Dashboard. I like how it is set up by popular searches, no result searches and searches with no clicks. I like to see the search count and percentages. I like control of the stopwords. I like how we were able to incorporate a better filter system for our directory. I like the great customer support we have been given with directory features. I use it daily. Review collected by and hosted on G2.com.

What do you dislike about SearchStax?

I need to have warnings on certain aspects, that when I try to change something that it could break somethings. I know there are some things I cannot touch or it will break other aspects. Review collected by and hosted on G2.com.

Response from James Levine of SearchStax
Edit edit

It's great to hear that you are benefiting from the Searches Dashboard and the control of stopwords in SearchStax. We appreciate your feedback about the need for better warnings when making changes, and we will strive to enhance the user experience in that regard.

Verified User in Manufacturing
EM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"Hassle free solution that is critical for operations"
5/5
What do you like best about SearchStax?

I am using searchstax already many year and for multiple products. We never had huge issues. It is easy to setup/integrate and has many customization and fine tuning capabilities Review collected by and hosted on G2.com.

What do you dislike about SearchStax?

I would say the price is its biggest drawback. It could be cheaper or have a more granular pricing model Review collected by and hosted on G2.com.

Response from James Levine of SearchStax
Edit edit

Thank you for your loyalty and for using SearchStax for multiple products. We're pleased to hear that it has been hassle-free for you. We appreciate your feedback on pricing, and we are always looking for ways to provide more value to our customers. Please feel free to reach out with any questions or concerns directly.

Thank you,

James M Levine

james.levine@searchstax.com

9164256601

Verified User in Medical Devices
AM
Verified User in Medical Devices
Enterprise (> 1000 emp.)
"Plug and play products and excellent customer service"
5/5
What do you like best about SearchStax?

Excellent customer service at all times. Never had an issue with them. Review collected by and hosted on G2.com.

What do you dislike about SearchStax?

No issues with Searchstax, have been a customer for several years now. Review collected by and hosted on G2.com.

Response from James Levine of SearchStax
Edit edit

Thank you for the wonderful feedback! We're thrilled to hear that you've had a great experience with our customer service team and that our products have been plug and play for you. We're here to make SOLR index hosting easy for you, so you can set it and forget it. If you ever have any questions or need assistance, please don't hesitate to reach out. We appreciate your continued support over the years!

VP of Customer Success

James Levine

(916)4256601

james.levine@searchstax.com

Verified User in Medical Devices
AM
Verified User in Medical Devices
Mid-Market (51-1000 emp.)
"Larisa review"
5/5
What do you like best about SearchStax?

Having someone available to help and suggest ways in which to better use the system. Review collected by and hosted on G2.com.

What do you dislike about SearchStax?

I cannot download results to excel to view and analyze. Review collected by and hosted on G2.com.

Response from James Levine of SearchStax
Edit edit

We're glad to hear that you appreciate the support and guidance from our team. We are constantly working to improve our system and will take your feedback about downloading results into consideration for future updates.

Verified User in Human Resources
TH
Verified User in Human Resources
Enterprise (> 1000 emp.)
"Searchstax is easy to use application with up-to-date features."
4/5
What do you like best about SearchStax?

Easy to use, have api connection, customer support is good, have promoted content function, ranking customizeable. Review collected by and hosted on G2.com.

What do you dislike about SearchStax?

UX part could be more easier intergration. Consider more in security connection part. Documents up-to-date. Review collected by and hosted on G2.com.

Response from James Levine of SearchStax
Edit edit

Thank you for your positive feedback about our application. We understand your concerns about UX and security integration, and we are continuously working to enhance these aspects of SearchStax. Please feel free to reach out personally with any questions.

James M Levine

james.levine@searchstax.com

916-425-6601

ML
Maddison L.
Finance & HR Manager
Small-Business (50 or fewer emp.)
"Tyler's excellent Account Management for Haylix"
5/5
What do you like best about SearchStax?

Responsiveness and approachability of Tyler Review collected by and hosted on G2.com.

What do you dislike about SearchStax?

The accounts department should expedite refunds for invoice payments caused by their own errors. Review collected by and hosted on G2.com.

Response from James Levine of SearchStax
Edit edit

Thank you for sharing your feedback. We appreciate your positive comments about Tyler assistance. We understand your concerns about our processing time from the accounting department and will work to improve this process.