I love how in depth the information is. The analytics are extremely useful and the way the information is presented makes it easy to show higher ups what's happening without too many details. It's great even for people who aren't familiar with the interface. You can go as detailed or as simple as you like.
The support is great too. I've taken part in two cohorts now, and the team answer questions well, and their customer service is speedy. I've spoken with a few people on the Slack channel too and they've been great.
You can really tell that the team care about the product. Review collected by and hosted on G2.com.
With how many updates are coming out, the interface changes regularly which can be quite annoying at times. I was presenting the data to the directors and in the time between me taking screenshots for the pres and actually doing it, the interface had changed so my original work was useless.
I'd love there to be more accessibility options too. I find that the menu on the left hand side's font is too small for my eyes but zooming in zooms the whole of my window in.
There's a button in the bottom right which is for the agent, but sometimes it covers important buttons and I can't click them. It would be great if we could click an X on it to shrink it down so I can access those buttons. Review collected by and hosted on G2.com.
