I find Scrunch AI really easy to use, and I appreciate how they're rapidly expanding their product offerings. It's aligned with our goals of optimizing AI visibility on our site and our clients' sites. The monthly rollouts of features ensure we get the best insights into this emerging and critical category. I also enjoy the unique capability of seeing our brand's sentiment in LLMs, which is overwhelmingly positive and offers a level of social listening that's uncommon for our company beyond standard review sites. The setup process was very easy, and I'm impressed with their transparency and the way they're meeting the demands of the emerging AI visibility monitoring category. Review collected by and hosted on G2.com.

I'd like to see an expansion of their CDN connections to more platforms; we are unable to see the Agent traffic at this point and I'm very intrigued about that capability. It'd be helpful for our brand and customers if they created a connection to HubSpot's CDN infrastructure. Review collected by and hosted on G2.com.

I love how simple and easy to use Scrunch AI is. For the price point, they give us the most features for what we're spending compared to other tools like Profound AI and SEMRush. Scrunch AI provides a valuable window into how people find and evaluate us on LLMs, which is incredibly helpful since I always say there's no Google Analytics for ChatGPT. They've helped us improve our site's coding and guide what we create pages about. I also appreciate that Scrunch integrates with Google Analytics and Google Search Console, which is essential. Their monthly-feature-launches show they are moving fast, and we love it. The initial setup was very easy, and our CSM was super helpful. Review collected by and hosted on G2.com.

There is still so much we have yet to understand about how people are discovering and evaluating our brand. There still seems like there is a lot of features missing in Scrunch but we found the same dearth of features with other tools. Review collected by and hosted on G2.com.

I like how the platform is intuitive, especially since we're French users, making it very easy to use. It offers multilingual support which is a big plus for us. The team at Scrunch AI is really helpful, always ready to assist, and I appreciate their fast response. Every time we need help, we can book a video call with someone from the team. There was a time when I had a prospect very interested, and with short notice, the Scrunch AI team stepped up to help me seal the deal. I really appreciated the support! The initial setup was effortless, and it has significantly helped me grow my business. Review collected by and hosted on G2.com.

Sometimes some of their services do not fully work, but it is specified that the service is in beta. Review collected by and hosted on G2.com.

Scrunch has become our main AI search tracking platform because it delivers the visibility, analysis, and insights we need to execute effectively. After testing several alternatives, Scrunch’s approach to personas and personalized AI search tracking stood out as something unique in the market. It gives our agency a clearer way to guide client strategy. Review collected by and hosted on G2.com.

We’ve shared detailed feedback with the team directly—most of our input is around refining the platform further, but nothing that’s prevented us from relying on it as our primary tool. Review collected by and hosted on G2.com.

We were completely blind to how our brand appeared in AI-generated responses until we started using Scrunch AI. The platform revealed gaps we never knew existed - our competitors were being recommended over us in ChatGPT and Perplexity for searches directly related to our expertise.

What impressed us the most was the persona-based monitoring. Scrunch showed us how AI platforms personalize responses differently for various user types, which completely changed our content strategy. We discovered that technical decision-makers were getting different brand recommendations than C-suite executives for the same underlying business problems.

The insights have directly influenced our content creation and SEO approach. Instead of just optimizing for Google, we're now creating content specifically designed to perform well in AI search contexts. The ROI has been measurable - we're seeing increased qualified leads from prospects who first discovered us through AI-powered research. Review collected by and hosted on G2.com.

I would love if API access was available for all users. Review collected by and hosted on G2.com.

I appreciate the constant updates from Scrunch AI and the effective communication from our account representative, who keeps us informed about new features and how to make the most out of the tool. The management support is also a highlight for me, as it enhances my overall experience with the software. Review collected by and hosted on G2.com.

Delivery and reports are sometimes not clear in terms of opportunities. Review collected by and hosted on G2.com.

I really appreciate Scrunch AI's capability to track brand presence against our competitors with impeccable precision using numerical metrics like percentages. This provides a clear and concise view of where we stand in terms of AI visibility. The ability to get the number of citations and a comprehensive list of websites cited across various Large Language Models (LLMs) is incredibly valuable, as it consolidates crucial data in one convenient location. Moreover, the feature that allows us to see daily shifts in these citations helps us stay agile and adapt our strategies accordingly. On top of that, I found the initial setup process to be impressively quick, easing our transition to using this tool. Review collected by and hosted on G2.com.

I find the improvement suggestions for increasing brand AI visibility to be minimal, and there is a lack of shared knowledge regarding how these improvements are supposed to work. The content format does not provide sufficient clarity or understanding. Additionally, there is an opportunity for Scrunch AI to enhance its value by reviewing data from other clients, conducting weekly meetings, and sharing insights either on the platform or via a newsletter. Review collected by and hosted on G2.com.

Leading-edge tool that helps my clients understand how well their brand is doing in the various AI platforms. It's powerful, filled with great data, and very fast. Customer support has been fantastic. We use this tool every day for many clients and they are impressed with the reports we give them. Review collected by and hosted on G2.com.

It is pretty expensive right now, compared to what our small agency has been used to paying for our base tools. Review collected by and hosted on G2.com.

I love that Scrunch AI provides a more in-depth view of what users are seeing, unlike other tools that only show certain keyword rankings. This detailed insight is extremely valuable. The feature that specifically stands out to me is the brand presence online, which was challenging to filter before. It helps us understand how our company is perceived online, offering insights into our competitors as well. This allows us to make more informed decisions about what actions we need to take next. I also appreciate that the initial setup challenge with bulk uploading Tags/Topics has been resolved, making the process smoother. Overall, these features have made my experience with Scrunch AI very positive. Review collected by and hosted on G2.com.

I find that the inability to mass export or easily copy over information is a significant drawback in Scrunch AI. We often share reports, and having to send screenshots instead of downloadable documents is not professional. Additionally, while the initial setup difficulty with Tags and Topics has been resolved, it was initially challenging because the bulk upload feature was not available, making the process quite manual. Review collected by and hosted on G2.com.

I have found Scrunch AI to be incredibly valuable for our agency, especially when it comes to tracking visibility in AI tools like ChatGPT. Scrunch AI offers the capability to drill down into specific prompt outputs over time, which not only helps in assessing overall visibility but also provides context on how AI tools are generating outputs. This feature is essential for us to demonstrate to clients the nuances of their visibility and the intricacies of how their content is being presented, aiding in providing insightful conclusions. The tool has significantly simplified the tracking process, which is otherwise very challenging without specialized software. Review collected by and hosted on G2.com.

The initial onboarding process was not as efficient as I'd hoped due to the presence of numerous automated prompts that were not useful for us. This required extra time and effort on our part to delete these unnecessary prompts and create our own from scratch. Additionally, I would have preferred a clean start with the option to have empty prompts that provide guidance or suggestions on structuring them, as this would simplify the setup process and enhance usability. Review collected by and hosted on G2.com.