Easy to connect to clients.

Has a toolbox that you can place your most used software tools in for use on remote computers, which is very configurable.

Connects with clients when other remote control apps can't.

Has multi-monitor feature which is very useful now many clients have multiple monitors. Review collected by and hosted on G2.com.

Support is chat based or email, would prefer telephone support. Review collected by and hosted on G2.com.

It is so easy to use and best consold for all MSP and IT administrators Review collected by and hosted on G2.com.

Nothing , I feel it is the best and the new development in connectwise screen connect makes works so easier and effective Review collected by and hosted on G2.com.

This is a tool our techs use every day, we actually have a remote tool built into our RRM but Screen Connect is so much easier to use our techs wanted to keep it because of all the features that make thier job easier. Review collected by and hosted on G2.com.

The price is starting to climb a bit, its still valuable but if we ever leave it will be because the price just got too high. Review collected by and hosted on G2.com.

Connectwise ScreenConnect is a great way for us to connect with customers in order to troubleshoot various issues. It's a simple tool which we can easily get customers to navigate to via the web or send them direct emails to establish a support session. Review collected by and hosted on G2.com.

Very rarely so we have issues however in some scenarios we encounter issues where firewalls in place heavily restrict access to the application which is not entirely the products fault. Review collected by and hosted on G2.com.

Ease of use, data collection for the performance, patch management. Review collected by and hosted on G2.com.

The limited features in Backstage Mode. The support when there's a bug, it's not as fast as it could be. Review collected by and hosted on G2.com.

The best feature for Connectwise scree connect is we can easily take remote connection and screen share RDP connection on end user devices as well as managed servers as well. Review collected by and hosted on G2.com.

We have to login every time we open the Connectwise application as it dows not save credentials for SSO login. Review collected by and hosted on G2.com.

The tool is very useful and handy in the modern Era of Information Technology. It does not even let you connect remotely on user's machines to troubleshoot, it also allows you to run queries, gather information, and queue things if the client is offline.

Best part is, it allows you to connect through backstage. Which means, you can connect to any machines with admin rights on it and it won't disturb the user at all. Review collected by and hosted on G2.com.

Nothing as such. No cons from me at all. Review collected by and hosted on G2.com.

I like the GUI of Connect wise and the versatility of the tools found within the system. Makes my job as an IT Engineer more easier with support my customers. Review collected by and hosted on G2.com.

I think there could be more integration involved with accessibility to mobile devices from PC. Review collected by and hosted on G2.com.

Very easy interface and seaprate section for all admin actions on the device. almost negavite lags on the screen connect.v Multiple features to control devices. Review collected by and hosted on G2.com.

Althrough the lags are very less, however the screen reolution which is shared is low, but that worth the lags. Review collected by and hosted on G2.com.

ConnectWise ScreenConnect's intuitive interface, robust security features, and seamless remote access capabilities make it a standout choice for streamlined and secure remote support. Review collected by and hosted on G2.com.

Occasional glitches in performance and complexities in initial setup can be mildly frustrating when using ConnectWise ScreenConnect. Review collected by and hosted on G2.com.