AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/12/2024

"The ultimate remote access tool."

5/5

What do you like best about ScreenConnect?

We've been using ConnectWise ScreenConnect for a number of years and the ease of use and features ease of integration are great. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

At this stage we have not ecountered any downsides to using the ScreenConnect product. Review collected by and hosted on G2.com.

HH

Hind H.

Incremental Development

Small-Business (50 or fewer emp.)

11/15/2024

Guest users or non-business users of the software, not included in G2 scores.

"Best experience"

4.5/5

What do you like best about ScreenConnect?

I really appreciate the tool because it provides a convinient remote support, it has lot of capabilities allowing me to connect to devices easily Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

I can say that it may require time to learn & assimilate the using of the application Review collected by and hosted on G2.com.

ES

Ed S.

Director of IT

Small-Business (50 or fewer emp.)

9/20/2024

"Great Product"

4/5

What do you like best about ScreenConnect?

I can see the status of all my devices from one console. I can put apps, scripts, reboot, stop and start services, etc without connecting to the device. I can remove in, behind the seen and make changes, run apps, run installs, without bothering the end user. There is too many to mention. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

It is not great if you need to provice support from a mobile device. Only works great from Windows. Review collected by and hosted on G2.com.

RM

Ryan M.

IT Manager

Small-Business (50 or fewer emp.)

6/13/2024

"This is my favorite IT tool!"

5/5

What do you like best about ScreenConnect?

I love that ScreenConnect allows me to assist people across borders instantly. It's easy to deploy, packed with features, fast, and reliable. Accessing a computer via 'Backstage' also allows me to perform maintenance without interrupting the end user. Sending CMD or PS commands direct from the console is also super handy! Seamless auto-updates... the list of features just goes on an on! Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

Some extra features can be quite pricey. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

ScreenConnect allows me to assist coworkers no matter where they are in the world, as long as they have an internet connection. It makes it as easy as if they were in the same building as me. It's so much easier to just hop on someone's computer and show them what to do instead of talking them through the problem blindly. Review collected by and hosted on G2.com.

JD

Jai D.

Cyber Security Analyst

Information Technology and Services

Small-Business (50 or fewer emp.)

11/14/2024

"Easy and smooth to interact and use"

4/5

What do you like best about ScreenConnect?

The remote features like send control alt delete and the ability to switch between multiple displays is extremely helpful Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

The delay between action and response can sometimes be difficult to deal with Review collected by and hosted on G2.com.

HQ

Harry Q.

Apprentice IT Support technician

Small-Business (50 or fewer emp.)

8/20/2024

"Very useful software to use for businesses"

5/5

What do you like best about ScreenConnect?

Ease of installation is very easy. Implementing this into most of our clients devices decreases our time to resolution as we can connect on to the devices whenever we need to. Multiple features. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

Nothing to really dislike about screenconnect except a few bugs now and then Review collected by and hosted on G2.com.

JI

Juan I.

System Engineer

Small-Business (50 or fewer emp.)

7/19/2024

"Great ticketing system"

5/5

What do you like best about ScreenConnect?

The ease of use as a technician and ability to manage clients. Easy to add configuration to the product. Easily deployed to workstations. Backstage is a great feature. Easily integrates with connectwise manage. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

Service occasionally needs to be restarted event though workstation is online Review collected by and hosted on G2.com.

PM

Presh M.

Quality Assurance and Support

Mid-Market (51-1000 emp.)

2/1/2024

"True to it's name - Works with minimal lags or issues"

4/5

What do you like best about ScreenConnect?

- A useful tool in the arsenal of support professionals working with ConnectWise PSA

- Available both as web application and a plugin on the ConnectWise PSA Manage application which ensures flexibile usage when working on urgent issues and reduces multitasking

- Provision to run commands on remote system Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

- Developed by ConnectWise so only makes sense if integrated with ConnectWise PSA

-Slow Login on web application

- UI is in dark mode Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

A support professional can only do so much on call with user, especially if they are lack technical proficiency. In such cases, it becomes necessary to investigate the user that the user is facing by accessing their machine remotely. ConnectWise ScreenConnect gets the job done and I have been using it for troubleshooting different client issues. However, there are issues when using it such as slow login times and not a great UI. Review collected by and hosted on G2.com.

AG

Azhar Irfan G.

Senior Systems Administrator

Mid-Market (51-1000 emp.)

1/4/2024

"Easy to deploy and access the machines"

5/5

What do you like best about ScreenConnect?

It's UI is really nice and it makes it easy to search and access machines. Lots of customisation features available to choose from. I like how it is easy to run cmd in elevated role just from SC. You can also communicate seamlessly with users from this tool. Their are different options that you can choose from to install it on a machine. You won't usually have any issues with it but if you do their customer support team is awesome. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

Not having ability to run PS scripts from Screenconnect is what I dislike most about it. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

It makes it easy for our team to connect to the machines and remote in when we need to help our users remotely. We can find the machines easily without any hassle and the way it gives us options to organise different client sites it awesome. You can also run different tools from it and it also gives us file sharing options that makes it easy to share installers from our local machines. Review collected by and hosted on G2.com.

AC

Austin C.

Small-Business (50 or fewer emp.)

12/19/2023

"Secure unattended access to your fleet in seconds."

5/5

What do you like best about ScreenConnect?

Fully customizable install client that can be deployed through your app manager to the fleet of devices in moments. You can filter for a specific device not only by the ID but the user name of the current signed on user as well. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

Remote CMD doesnt allow you to easily navigate directories on the device (minor dislike). Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

ConnectWise has provided a very lightweight solution on client devices that enables support to remote access / unattended access on the fly. Previously a user had to consent via quick assist or team viewer and this saves hours every day of walking users through preparation for remote support by allowing techs to jump straight in. Also, updating the software is silent and can be performed to the fleet through the support console in a single click. Pure gold! Review collected by and hosted on G2.com.