The ease of using the application, the file transfer, the password storage for elevated access, the ease of the the remote site connect tool Review collected by and hosted on G2.com.

sometimes requires admin acces to run on some machines, more common on mac Review collected by and hosted on G2.com.

I like how quickly I can connect to other devices as if I were there, the ease with which I can troubleshoot without having to be physically present saves a ton of work and helps me increase my productivity by letting me work longer and take less time shuttling between clients. Review collected by and hosted on G2.com.

If I have to manage multiple teams, it gets a bit cumbersome. They should improve a bit the way they manage credentials to access the computers. Review collected by and hosted on G2.com.

Connectwise Control is a very powerful and robust application that provides secure remote tools, file transfer and chat functions with end users.

It is possible to either notify users to before connection or connect seamlessly without user interruption.

The remote reboot is also a top functionality. Review collected by and hosted on G2.com.

Usage on mobile apple devices can sometimes be very challenging, particularly mobile phones.

Works best mostly with Windows devices. Review collected by and hosted on G2.com.

ConnectWise Control gives us secure encrypted control of all systems. This gives the tech support team at 365 iT SOLUTIONS the ability to securely manage all systems while ensuring secure connectivity. remote support, and remote access including video auditing depending on your licensing. They offer four different plans to address almost everyone's needs in the market.

We find it to be a lightweight on the computer resources which is important to 365 iT SOLUTIONS when picking a strategic software to manage assets. We find the software installation takes up very little space compared to competitors and very minimal resource use with little to no hardware impact and performance. We find the remote software to be stable with very low failures rates. They offer Cloud Administrator account lockout that will allow for eight incorrect password attempts within ten minutes. Once that is trigger, the account will be locked for ten minutes. This great security feature prevents brute-force attacks. They also give the ability to use many different two-factor authentication methods including Google Authenticator, Microsoft Authenticator, and Authy. Integration is fantastic as we have automated 99% of our business. It works great with all our tools including ConnectWise Manage, BrightGauge, and many other core line-of-business software. Review collected by and hosted on G2.com.

Connectivity to Apple devices is a bit more challenging than Windows systems. Tech support technician training takes a few extra steps but well worth it as it gives them greater capabilities. Tech support from ConnectWise can be challenging at times especially first level support. Majority of the times, our tech support staff is more knowledgeable on the issue and resolution which can be frustrating. Another challenge at times is the GUI interface which is not the most intuitive as there are many hidden options and modules which can be challenging and difficult to manage. Besides the items mentioned above, there is very little to no like as the software is much better than most out there. It gives managed services providers (MSP) a real advantage at offering their clients one of the best solutions in the industry. Review collected by and hosted on G2.com.

In our organization ConnectWise Control is used for the purpose of providing remote support internally and to regular clients whenever the need arises. It integrates powerful tools and features to remotely connect to devices, screen sharing, file transfer, communicate with users through integrated chat, and more on the same platform. It works seamlessly, is easy to install and does not consume much of the device's resources. Review collected by and hosted on G2.com.

I have not been able to understand why it is more complicated to connect to and control Apple computers. Other than that it works fine. Review collected by and hosted on G2.com.

How easy it is to set up and get started with remote sessions to connect and assist clients remotely. Review collected by and hosted on G2.com.

There's not much to complaint about, if at all. Overall is a very solid system for standalone remote control and remote assistance. Review collected by and hosted on G2.com.

Easy to understand interface. Reliable, fast connections. Review collected by and hosted on G2.com.

Scaling with multiple monitors could be better. Review collected by and hosted on G2.com.

What we like best is the additional features this remote software provides. Review collected by and hosted on G2.com.

One of the Windows 10 feature updates disconnects us from the computer. Review collected by and hosted on G2.com.

What I like best about ConnectWise Control is it's ease of use and deployment. It's also very light weight and can run on multiple platforms, including iOS and Android. Another think that I like about ConnectWise Control is the ability to push commands and scripts to help automate and resolve issues in the background so as to not interrupt clients. Review collected by and hosted on G2.com.

What I dislike about ConnectWise Control is the cost for the license, there are cheaper alternatives; that while they don't offer the features of ConnectWise Control, are still usable. Review collected by and hosted on G2.com.

I like the way to connect user machines by single click. Just we need an agent to be installed. We can monitor the system health remotely like CPU, RAM, running applications status, memory usage. It is simple to connect users for access. We can capture pictures and videos of the screen. Review collected by and hosted on G2.com.

Nothing dislike much. Sometimes it shows user needs to join the session,even though user in online. Review collected by and hosted on G2.com.