--- title: ScreenConnect Reviews meta\_title: 'ScreenConnect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 504 reviews by the users' company size, role or industry to find out how ScreenConnect works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 504 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### ScreenConnect Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **reliability** of ScreenConnect, praising its stable and quick connections for remote access. [(5 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484169&qs=pros-and-cons#reviews) Users appreciate the **accurate remote support** provided by ScreenConnect, ensuring smooth functionality and reliable service. [(5 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484579&qs=pros-and-cons#reviews) Users value the **blazing-fast connection speed** of ScreenConnect, enhancing their remote work experience with minimal latency. [(4 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1485840&qs=pros-and-cons#reviews) Users find ScreenConnect's **ease of use** invaluable for quick remote support, enhancing efficiency and user satisfaction. [(4 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484764&qs=pros-and-cons#reviews) Users find **easy communication** with ScreenConnect allows quick, reliable remote support and enhances user collaboration. [(4 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1485248&qs=pros-and-cons#reviews) Users feel that ScreenConnect's pricing model is **too expensive** , particularly for smaller teams and limited budgets. [(4 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484861&qs=pros-and-cons#reviews) Users often face **remote access issues** , including poor support availability and excessive connection steps for security. [(4 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484751&qs=pros-and-cons#reviews) Users face challenges due to **internet dependency** , limiting accessibility in certain locations. [(2 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=2170424&qs=pros-and-cons#reviews) Users express concerns about **security vulnerabilities** in ScreenConnect, particularly following a significant incident affecting their server. [(2 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1486301&qs=pros-and-cons#reviews) Users highlight **security issues** with ScreenConnect, including incidents that raise concerns about login safety and system vulnerability. [(2 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484405&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ScreenConnect ##### 1. Reliability Users value the **reliability** of ScreenConnect, praising its stable and quick connections for remote access. [ See 5 mentions ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484169&qs=pros-and-cons#reviews) See Related User Reviews MS Martyn S. Small-Business (50 or fewer emp.) 3.5/5 "Reliable Remote Access, But Support and Extra Steps Need Improvement" What do you like about ScreenConnect? Fairly reliable software for remote access ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Remote Support with Secure and Seamless Access" What do you like about ScreenConnect? It offers amazing remote support features and it is always easy for our IT teams to diagnose issues remotely and offer support without having to move. ##### 2. Remote Work Users appreciate the **accurate remote support** provided by ScreenConnect, ensuring smooth functionality and reliable service. [ See 5 mentions ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484579&qs=pros-and-cons#reviews) See Related User Reviews MS Martyn S. Small-Business (50 or fewer emp.) 3.5/5 "Reliable Remote Access, But Support and Extra Steps Need Improvement" What do you like about ScreenConnect? Fairly reliable software for remote access ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Remote Support with Secure and Seamless Access" What do you like about ScreenConnect? It offers amazing remote support features and it is always easy for our IT teams to diagnose issues remotely and offer support without having to move. ##### 3. Connection Speed Users value the **blazing-fast connection speed** of ScreenConnect, enhancing their remote work experience with minimal latency. [ See 4 mentions ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1485840&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Remote Support with Secure and Seamless Access" What do you like about ScreenConnect? It offers amazing remote support features and it is always easy for our IT teams to diagnose issues remotely and offer support without having to move. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Indispensable for modern Qa: A game-changer for remote testing" What do you like about ScreenConnect? 'As a Qa Engineer, ' what I appreciate most about ConnectWise Control is its blazing-fast connection speed and minimal latency. When testing an applic ##### 4. Ease of Use Users find ScreenConnect's **ease of use** invaluable for quick remote support, enhancing efficiency and user satisfaction. [ See 4 mentions ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484764&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Remote Support with Secure and Seamless Access" What do you like about ScreenConnect? It offers amazing remote support features and it is always easy for our IT teams to diagnose issues remotely and offer support without having to move. ![Dominick F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominick F.") DF Dominick F. Small-Business (50 or fewer emp.) 5.0/5 "Years of use and wouldn’t choose anything else" What do you like about ScreenConnect? Easy to understand interface and it is feature rich. ##### 5. Easy Communication Users find **easy communication** with ScreenConnect allows quick, reliable remote support and enhances user collaboration. [ See 4 mentions ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1485248&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Remote Support with Secure and Seamless Access" What do you like about ScreenConnect? It offers amazing remote support features and it is always easy for our IT teams to diagnose issues remotely and offer support without having to move. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "The best remote access utility available." What do you like about ScreenConnect? It does everything you can want im a remote access system, the direct CMD and Powershell commands to enable you to execute ad-hoc tasks in bulk has sa ### 5 Cons or Disadvantages of ScreenConnect ##### 1. Expensive Users feel that ScreenConnect's pricing model is **too expensive** , particularly for smaller teams and limited budgets. [ See 4 mentions ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484861&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Indispensable for modern Qa: A game-changer for remote testing" What do you dislike about ScreenConnect? While screenConnect is an exceptionally reliable tool, from a QA-specific perspective, there are a couple of areas that could be improved. 1. Initial ML Mikes L. Small-Business (50 or fewer emp.) 4.5/5 "ScreenConnect; Candid Discussion and Analysis of this Remote App" What do you dislike about ScreenConnect? ScreenConnect requires internet connection, which may be unavailable in some locations The subscription packages are not for ordinary users ##### 2. Remote Access Issues Users often face **remote access issues** , including poor support availability and excessive connection steps for security. [ See 4 mentions ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484751&qs=pros-and-cons#reviews) See Related User Reviews MS Martyn S. Small-Business (50 or fewer emp.) 3.5/5 "Reliable Remote Access, But Support and Extra Steps Need Improvement" What do you dislike about ScreenConnect? Went down recently couldn’t get through to anyone on support to resolve. Also they have added more steps from users to remote connect which althou ![Tharwat A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tharwat A.") TA Tharwat A. Mid-Market (51-1000 emp.) 5.0/5 "MSPs offering remote support to clients using ScreenConnect" What do you dislike about ScreenConnect? Remote sessions from Mac to Windows sometimes have keyboard mapping problems. ##### 3. Internet Dependency Users face challenges due to **internet dependency** , limiting accessibility in certain locations. [ See 2 mentions ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=2170424&qs=pros-and-cons#reviews) See Related User Reviews ML Mikes L. Small-Business (50 or fewer emp.) 4.5/5 "ScreenConnect; Candid Discussion and Analysis of this Remote App" What do you dislike about ScreenConnect? ScreenConnect requires internet connection, which may be unavailable in some locations The subscription packages are not for ordinary users ![Rick H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick H.") RH Rick H. Small-Business (50 or fewer emp.) 5.0/5 "Perfect solution for IT Support businesses" What do you dislike about ScreenConnect? Over time there have been a few issues with anti-virus programs, such as McAfee and Bitdefender claiming that the ScreenConnect installer is a trojan. ##### 4. Security Concerns Users express concerns about **security vulnerabilities** in ScreenConnect, particularly following a significant incident affecting their server. [ See 2 mentions ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1486301&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great assistance software for small business." What do you dislike about ScreenConnect? I wish there was better security features when logging into the portal. ![Andy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy S.") AS Andy S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and Powerful Remote Support Tool with Minor Drawbacks" What do you dislike about ScreenConnect? Our main issue is the relatively high cost for annual maintenance renewal, which came to US $471.54. The renewal process involved the concurrent sessi ##### 5. Security Issues Users highlight **security issues** with ScreenConnect, including incidents that raise concerns about login safety and system vulnerability. [ See 2 mentions ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484405&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great assistance software for small business." What do you dislike about ScreenConnect? I wish there was better security features when logging into the portal. ![Andy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy S.") AS Andy S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and Powerful Remote Support Tool with Minor Drawbacks" What do you dislike about ScreenConnect? Our main issue is the relatively high cost for annual maintenance renewal, which came to US $471.54. The renewal process involved the concurrent sessi ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/12/2024 "The ultimate remote access tool." 5/5 What do you like best about ScreenConnect? We've been using ConnectWise ScreenConnect for a number of years and the ease of use and features ease of integration are great. Review collected by and hosted on G2.com. What do you dislike about ScreenConnect? At this stage we have not ecountered any downsides to using the ScreenConnect product. Review collected by and hosted on G2.com. What problems is ScreenConnect solving and how is that benefiting you? In many cases the SceenConnect product saves on unneccessary truck rolls. Most desktop issues can be resolved remotely once access is granted. Review collected by and hosted on G2.com. Show More 6/17/2025 Validated ReviewerSource: Organic ![Hind H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hind H.") HH Hind H. Incremental Development Small-Business (50 or fewer emp.) 11/15/2024 Guest users or non-business users of the software, not included in G2 scores. "Best experience" 4.5/5 What do you like best about ScreenConnect? I really appreciate the tool because it provides a convinient remote support, it has lot of capabilities allowing me to connect to devices easily Review collected by and hosted on G2.com. What do you dislike about ScreenConnect? I can say that it may require time to learn & assimilate the using of the application Review collected by and hosted on G2.com. What problems is ScreenConnect solving and how is that benefiting you? It facilitates interaction and real time connexion It really saving time for me Review collected by and hosted on G2.com. Show More 9/9/2025 Current UserValidated ReviewerIncentivizedSource: Organic ES Ed S. Director of IT Small-Business (50 or fewer emp.) 9/20/2024 "Great Product" 4/5 What do you like best about ScreenConnect? I can see the status of all my devices from one console. I can put apps, scripts, reboot, stop and start services, etc without connecting to the device. I can remove in, behind the seen and make changes, run apps, run installs, without bothering the end user. There is too many to mention. Review collected by and hosted on G2.com. What do you dislike about ScreenConnect? It is not great if you need to provice support from a mobile device. Only works great from Windows. Review collected by and hosted on G2.com. What problems is ScreenConnect solving and how is that benefiting you? I can manage workstaitons and servers without phyically connecting to them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page RM Ryan M. IT Manager Small-Business (50 or fewer emp.) 6/13/2024 "This is my favorite IT tool!" 5/5 What do you like best about ScreenConnect? I love that ScreenConnect allows me to assist people across borders instantly. It's easy to deploy, packed with features, fast, and reliable. Accessing a computer via 'Backstage' also allows me to perform maintenance without interrupting the end user. Sending CMD or PS commands direct from the console is also super handy! Seamless auto-updates... the list of features just goes on an on! Review collected by and hosted on G2.com. What do you dislike about ScreenConnect? Some extra features can be quite pricey. Review collected by and hosted on G2.com. What problems is ScreenConnect solving and how is that benefiting you? ScreenConnect allows me to assist coworkers no matter where they are in the world, as long as they have an internet connection. It makes it as easy as if they were in the same building as me. It's so much easier to just hop on someone's computer and show them what to do instead of talking them through the problem blindly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JD Jai D. Cyber Security Analyst Information Technology and Services Small-Business (50 or fewer emp.) 11/14/2024 "Easy and smooth to interact and use" 4/5 What do you like best about ScreenConnect? The remote features like send control alt delete and the ability to switch between multiple displays is extremely helpful Review collected by and hosted on G2.com. What do you dislike about ScreenConnect? The delay between action and response can sometimes be difficult to deal with Review collected by and hosted on G2.com. What problems is ScreenConnect solving and how is that benefiting you? The ability to remotely operate multiple user devices and provide support on servers and other devices Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile HQ Harry Q. Apprentice IT Support technician Small-Business (50 or fewer emp.) 8/20/2024 "Very useful software to use for businesses" 5/5 What do you like best about ScreenConnect? Ease of installation is very easy. Implementing this into most of our clients devices decreases our time to resolution as we can connect on to the devices whenever we need to. Multiple features. Review collected by and hosted on G2.com. What do you dislike about ScreenConnect? Nothing to really dislike about screenconnect except a few bugs now and then Review collected by and hosted on G2.com. What problems is ScreenConnect solving and how is that benefiting you? Faster resolution times and response times Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JI Juan I. System Engineer Small-Business (50 or fewer emp.) 7/19/2024 "Great ticketing system" 5/5 What do you like best about ScreenConnect? The ease of use as a technician and ability to manage clients. Easy to add configuration to the product. Easily deployed to workstations. Backstage is a great feature. Easily integrates with connectwise manage. Review collected by and hosted on G2.com. What do you dislike about ScreenConnect? Service occasionally needs to be restarted event though workstation is online Review collected by and hosted on G2.com. What problems is ScreenConnect solving and how is that benefiting you? Access out of state customers for remote support. And being able to deploy software in back stage has been great. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PM Presh M. Quality Assurance and Support Mid-Market (51-1000 emp.) 2/1/2024 "True to it's name - Works with minimal lags or issues" 4/5 What do you like best about ScreenConnect? - A useful tool in the arsenal of support professionals working with ConnectWise PSA - Available both as web application and a plugin on the ConnectWise PSA Manage application which ensures flexibile usage when working on urgent issues and reduces multitasking - Provision to run commands on remote system Review collected by and hosted on G2.com. What do you dislike about ScreenConnect? - Developed by ConnectWise so only makes sense if integrated with ConnectWise PSA -Slow Login on web application - UI is in dark mode Review collected by and hosted on G2.com. What problems is ScreenConnect solving and how is that benefiting you? A support professional can only do so much on call with user, especially if they are lack technical proficiency. In such cases, it becomes necessary to investigate the user that the user is facing by accessing their machine remotely. ConnectWise ScreenConnect gets the job done and I have been using it for troubleshooting different client issues. However, there are issues when using it such as slow login times and not a great UI. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Azhar Irfan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Azhar Irfan G.") AG Azhar Irfan G. Senior Systems Administrator Mid-Market (51-1000 emp.) 1/4/2024 "Easy to deploy and access the machines" 5/5 What do you like best about ScreenConnect? It's UI is really nice and it makes it easy to search and access machines. Lots of customisation features available to choose from. I like how it is easy to run cmd in elevated role just from SC. You can also communicate seamlessly with users from this tool. Their are different options that you can choose from to install it on a machine. You won't usually have any issues with it but if you do their customer support team is awesome. Review collected by and hosted on G2.com. What do you dislike about ScreenConnect? Not having ability to run PS scripts from Screenconnect is what I dislike most about it. Review collected by and hosted on G2.com. What problems is ScreenConnect solving and how is that benefiting you? It makes it easy for our team to connect to the machines and remote in when we need to help our users remotely. We can find the machines easily without any hassle and the way it gives us options to organise different client sites it awesome. You can also run different tools from it and it also gives us file sharing options that makes it easy to share installers from our local machines. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AC Austin C. Small-Business (50 or fewer emp.) 12/19/2023 "Secure unattended access to your fleet in seconds." 5/5 What do you like best about ScreenConnect? Fully customizable install client that can be deployed through your app manager to the fleet of devices in moments. You can filter for a specific device not only by the ID but the user name of the current signed on user as well. Review collected by and hosted on G2.com. What do you dislike about ScreenConnect? Remote CMD doesnt allow you to easily navigate directories on the device (minor dislike). Review collected by and hosted on G2.com. What problems is ScreenConnect solving and how is that benefiting you? ConnectWise has provided a very lightweight solution on client devices that enables support to remote access / unattended access on the fly. Previously a user had to consent via quick assist or team viewer and this saves hours every day of walking users through preparation for remote support by allowing techs to jump straight in. Also, updating the software is silent and can be performed to the fleet through the support console in a single click. Pure gold! Review collected by and hosted on G2.com. 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