--- title: ScreenConnect Reviews meta\_title: 'ScreenConnect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 504 reviews by the users' company size, role or industry to find out how ScreenConnect works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 504 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure ---

### ScreenConnect Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the **reliability** of ScreenConnect, praising its stable and quick connections for remote access. [(5 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484169&qs=pros-and-cons#reviews)

Users appreciate the **accurate remote support** provided by ScreenConnect, ensuring smooth functionality and reliable service. [(5 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484579&qs=pros-and-cons#reviews)

Users value the **blazing-fast connection speed** of ScreenConnect, enhancing their remote work experience with minimal latency. [(4 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1485840&qs=pros-and-cons#reviews)

Users find ScreenConnect's **ease of use** invaluable for quick remote support, enhancing efficiency and user satisfaction. [(4 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484764&qs=pros-and-cons#reviews)

Users find **easy communication** with ScreenConnect allows quick, reliable remote support and enhances user collaboration. [(4 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1485248&qs=pros-and-cons#reviews)

Users feel that ScreenConnect's pricing model is **too expensive** , particularly for smaller teams and limited budgets. [(4 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484861&qs=pros-and-cons#reviews)

Users often face **remote access issues** , including poor support availability and excessive connection steps for security. [(4 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484751&qs=pros-and-cons#reviews)

Users face challenges due to **internet dependency** , limiting accessibility in certain locations. [(2 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=2170424&qs=pros-and-cons#reviews)

Users express concerns about **security vulnerabilities** in ScreenConnect, particularly following a significant incident affecting their server. [(2 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1486301&qs=pros-and-cons#reviews)

Users highlight **security issues** with ScreenConnect, including incidents that raise concerns about login safety and system vulnerability. [(2 mentions)](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484405&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of ScreenConnect

##### 1. Reliability

Users value the **reliability** of ScreenConnect, praising its stable and quick connections for remote access.
[
See 5 mentions
](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484169&qs=pros-and-cons#reviews)

See Related User Reviews

MS

Martyn S.

Small-Business (50 or fewer emp.)

3.5/5

"Reliable Remote Access, But Support and Extra Steps Need Improvement"

What do you like about ScreenConnect?

Fairly reliable software for remote access

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Exceptional Remote Support with Secure and Seamless Access"

What do you like about ScreenConnect?

It offers amazing remote support features and it is always easy for our IT teams to diagnose issues remotely and offer support without having to move.

##### 2. Remote Work

Users appreciate the **accurate remote support** provided by ScreenConnect, ensuring smooth functionality and reliable service.
[
See 5 mentions
](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484579&qs=pros-and-cons#reviews)

See Related User Reviews

MS

Martyn S.

Small-Business (50 or fewer emp.)

3.5/5

"Reliable Remote Access, But Support and Extra Steps Need Improvement"

What do you like about ScreenConnect?

Fairly reliable software for remote access

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Exceptional Remote Support with Secure and Seamless Access"

What do you like about ScreenConnect?

It offers amazing remote support features and it is always easy for our IT teams to diagnose issues remotely and offer support without having to move.

##### 3. Connection Speed

Users value the **blazing-fast connection speed** of ScreenConnect, enhancing their remote work experience with minimal latency.
[
See 4 mentions
](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1485840&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Exceptional Remote Support with Secure and Seamless Access"

What do you like about ScreenConnect?

It offers amazing remote support features and it is always easy for our IT teams to diagnose issues remotely and offer support without having to move.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Indispensable for modern Qa: A game-changer for remote testing"

What do you like about ScreenConnect?

'As a Qa Engineer, ' what I appreciate most about ConnectWise Control is its blazing-fast connection speed and minimal latency. When testing an applic

##### 4. Ease of Use

Users find ScreenConnect's **ease of use** invaluable for quick remote support, enhancing efficiency and user satisfaction.
[
See 4 mentions
](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484764&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Exceptional Remote Support with Secure and Seamless Access"

What do you like about ScreenConnect?

It offers amazing remote support features and it is always easy for our IT teams to diagnose issues remotely and offer support without having to move.

 ![Dominick F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominick F.")
DF

Dominick F.

Small-Business (50 or fewer emp.)

5.0/5

"Years of use and wouldn’t choose anything else"

What do you like about ScreenConnect?

Easy to understand interface and it is feature rich.

##### 5. Easy Communication

Users find **easy communication** with ScreenConnect allows quick, reliable remote support and enhances user collaboration.
[
See 4 mentions
](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1485248&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Exceptional Remote Support with Secure and Seamless Access"

What do you like about ScreenConnect?

It offers amazing remote support features and it is always easy for our IT teams to diagnose issues remotely and offer support without having to move.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"The best remote access utility available."

What do you like about ScreenConnect?

It does everything you can want im a remote access system, the direct CMD and Powershell commands to enable you to execute ad-hoc tasks in bulk has sa

### 5 Cons or Disadvantages of ScreenConnect

##### 1. Expensive

Users feel that ScreenConnect's pricing model is **too expensive** , particularly for smaller teams and limited budgets.
[
See 4 mentions
](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484861&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Indispensable for modern Qa: A game-changer for remote testing"

What do you dislike about ScreenConnect?

While screenConnect is an exceptionally reliable tool, from a QA-specific perspective, there are a couple of areas that could be improved. 1. Initial

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"ScreenConnect; Candid Discussion and Analysis of this Remote App"

What do you dislike about ScreenConnect?

ScreenConnect requires internet connection, which may be unavailable in some locations The subscription packages are not for ordinary users

##### 2. Remote Access Issues

Users often face **remote access issues** , including poor support availability and excessive connection steps for security.
[
See 4 mentions
](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484751&qs=pros-and-cons#reviews)

See Related User Reviews

MS

Martyn S.

Small-Business (50 or fewer emp.)

3.5/5

"Reliable Remote Access, But Support and Extra Steps Need Improvement"

What do you dislike about ScreenConnect?

Went down recently couldn’t get through to anyone on support to resolve. Also they have added more steps from users to remote connect which althou

 ![Tharwat A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tharwat A.")
TA

Tharwat A.

Mid-Market (51-1000 emp.)

5.0/5

"MSPs offering remote support to clients using ScreenConnect"

What do you dislike about ScreenConnect?

Remote sessions from Mac to Windows sometimes have keyboard mapping problems.

##### 3. Internet Dependency

Users face challenges due to **internet dependency** , limiting accessibility in certain locations.
[
See 2 mentions
](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=2170424&qs=pros-and-cons#reviews)

See Related User Reviews

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"ScreenConnect; Candid Discussion and Analysis of this Remote App"

What do you dislike about ScreenConnect?

ScreenConnect requires internet connection, which may be unavailable in some locations The subscription packages are not for ordinary users

 ![Rick H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick H.")
RH

Rick H.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect solution for IT Support businesses"

What do you dislike about ScreenConnect?

Over time there have been a few issues with anti-virus programs, such as McAfee and Bitdefender claiming that the ScreenConnect installer is a trojan.

##### 4. Security Concerns

Users express concerns about **security vulnerabilities** in ScreenConnect, particularly following a significant incident affecting their server.
[
See 2 mentions
](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1486301&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Great assistance software for small business."

What do you dislike about ScreenConnect?

I wish there was better security features when logging into the portal.

 ![Andy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy S.")
AS

Andy S.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable and Powerful Remote Support Tool with Minor Drawbacks"

What do you dislike about ScreenConnect?

Our main issue is the relatively high cost for annual maintenance renewal, which came to US $471.54. The renewal process involved the concurrent sessi

##### 5. Security Issues

Users highlight **security issues** with ScreenConnect, including incidents that raise concerns about login safety and system vulnerability.
[
See 2 mentions
](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484405&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Great assistance software for small business."

What do you dislike about ScreenConnect?

I wish there was better security features when logging into the portal.

 ![Andy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy S.")
AS

Andy S.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable and Powerful Remote Support Tool with Minor Drawbacks"

What do you dislike about ScreenConnect?

Our main issue is the relatively high cost for annual maintenance renewal, which came to US $471.54. The renewal process involved the concurrent sessi

RC

Robert C.

IT Support Technician

Small-Business (50 or fewer emp.)

6/15/2026

"Remarkably Fast and Stable Remote Device Connections with Great Security Features to Handle Sessions"

5/5

What do you like best about ScreenConnect?

Remarkably great platform that allows me to access and control multiple devices remotely and faster and it supports seamless screen sharing thus making it simple to identify and troubleshoot technical issues. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

The remote access experience has been great with this tool and the connections are stable so nothing much to dislike. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

The unattended access and file transfer make daily support tasks very efficient and it meets our requirements for remote troubleshooting effectively. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

AT

ADITYA T.

Software Engineer

Mid-Market (51-1000 emp.)

11/19/2025

Guest users or non-business users of the software, not included in G2 scores.

"ScreenConnect:Fast, Reliable Remote Access with Seamless Support Experience."

5/5

What do you like best about ScreenConnect?

What I like best about ScreenConnect is its fast and reliable remote access that works smoothly even on low bandwidth. The interface is clean, making it easy to manage multiple sessions effortlessly. Its strong security features give confidence during sensitive remote work. Overall, it delivers a seamless and professional remote support experience. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

At times, the setup process can feel slightly complex for non-technical users. Additionally, occasional session drops can disrupt workflow during remote troubleshooting. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

ScreenConnect addresses the challenge of delivering fast and secure remote support without the need for users to be on-site. It allows for quick troubleshooting, which helps minimize downtime and speeds up response times. The feature that lets IT teams manage multiple devices at once boosts their productivity. In summary, ScreenConnect streamlines support operations and helps ensure that issues are resolved more efficiently. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Francis F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francis F.")
FF

Francis F.

IT Administrator/Service Delivery Lead

Information Technology and Services

Mid-Market (51-1000 emp.)

4/17/2026

"ScreenConnect Makes Remote Access Simple and Fast"

5/5

What do you like best about ScreenConnect?

ScreenConnect was very easy to use compared to the other remote products I've used. The console is easy to navigate and to remote into a machine only takes a double click. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

I found that getting assistance took a bit longer than we would like. There were moments where we were left with an issue for a few days before getting any kind of resolution. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

Continuing to make the product better by functionality and stability. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Sava J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sava J.")
SJ

Sava J.

Owner

Small-Business (50 or fewer emp.)

5/5/2026

"Feature-Rich, Easy-to-Use RMM That Delivers"

4.5/5

What do you like best about ScreenConnect?

Feature rich RMM, ease to use, a bit pricey Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

aggressive pricing and frequent bugs that interfere with daily flow Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

Remote management and support of our clients Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting")
CC

Verified User in Consulting

Small-Business (50 or fewer emp.)

5/27/2026

"Fast, Reliable Remote Access with Great Customization for MSPs"

5/5

What do you like best about ScreenConnect?

Fast and reliable remote connections

Easy unattended access setup

Lightweight client with strong performance

Great customization and branding options

Excellent for MSP and help desk environments Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

User interface can feel dated

Initial setup and permissions can be confusing

Licensing/pricing can get expensive as you scale

Reporting and session management could be improved Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

ConnectWise ScreenConnect is a powerful and dependable remote support platform that works especially well for MSPs and IT support teams. Its speed, flexibility, and stability make it a top choice despite a few usability and pricing drawbacks. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

HT

Hardik T.

Senior Engineer

Small-Business (50 or fewer emp.)

3/2/2026

"ScreenConnect - Packed Remote Support with Backstage Tools That Don’t Interrupt Users"

4/5

What do you like best about ScreenConnect?

Multi-monitor support, low-bandwidth support, a toolbox, chat, wake lock, extensibility, and cross-platform compatibility—everything you could want in a remote support tool. The backstage features let me run commands and install software without stopping the user from working, and I can also send them messages when needed. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

Sometimes it takes the client a while to come back online. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

Increased productivity: our IT staff can work from anywhere, which helps us resolve issues faster, handle troubleshooting more efficiently, and apply software patches promptly. It also gives the team broader reach without needing additional resources. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/11/2026

"Easy Web UI, but Unstable Connections and Frequent Stalling"

1.5/5

What do you like best about ScreenConnect?

I like the silent access method and how easy the web UI is to use. The access and activity history is also good and helpful. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

The system is highly unstable. The connection stalls easily, and the clipboard also stops working. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

I use it to control the factory systems and to remotely manage the SQL database. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: G2 invite

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/29/2026

"ScreenConnect Makes Remote Support Easy with Flexible Sharing Options"

4.5/5

What do you like best about ScreenConnect?

I find ScreenConnect to be one of the easiest remote connection apps to use. The ability to send individual codes, website links, or emails makes it simple to share with end users. It also includes enough useful features to help with troubleshooting a variety of computer issues. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

The application would occasionally freeze, which was frustrating. Also, when connecting to a remote computer without a display, it can become an issue and make the experience less reliable. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

Ease of access connecting to users, and getting quick snapshots of the screen without having to connect (on installed machines) Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Rick H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick H.")
RH

Rick H.

Owner

Small-Business (50 or fewer emp.)

9/12/2018

"Perfect solution for IT Support businesses"

5/5

What do you like best about ScreenConnect?

I run a small IT support business. I needed a solution for providing remote support to customers, both on an "as needed" basis, as well as on an "always connected" basis. The other products I looked at, like Team Viewer, LogMeIn, etc., we just too expensive for my situation. I'll admit, I was a bit concerned that maybe ScreenConnect might not be very reliable, etc., because it was less expensive, but that concern was totally unfounded. ScreenConnect has been 100% reliable for me. It does everything I need. If someone calls in looking for immediate support, it is very easy to have them go to my web site, where I have a "Remote Support" page, where they can enter a simple code and quickly get connected. I also have many clients' computers always connected, so any time they need me to do something, I can get right in and take care of things, without having to worry about setting up a remote support session.

It was very easy to set up my self-hosted ScreenConnect server. It's very easy to install on client computers. There is no monkey business with having to exchange codes and passwords with the client to get connected. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

Over time there have been a few issues with anti-virus programs, such as McAfee and Bitdefender claiming that the ScreenConnect installer is a trojan. Apparently this is due to the fact that some malicious actors have been using ScreenConnect and probably other remote access applications, to gain remote access to their victims' computers. Review collected by and hosted on G2.com.

Recommendations to others considering ScreenConnect:

Give it a chance. I think you'll like it! Especially if you are a small IT service provider looking for an affordable, yet effect solution. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

The business problem I had was that I needed an affordable way to provide remote IT support services for my clients. ScreenConnect solved that problem for me. The benefit is that I can quickly provide support for my clients without having to spend time and money travelling to their locations for every little problem that comes along. Review collected by and hosted on G2.com.

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Response from Jenny Griesdorn of ScreenConnect

[Editedit](https://www.g2.com/survey_responses/screenconnect-review-877741/official_response/edit)

Thank you for your positive review on ConnectWise Control, Rick! We appreciate your partnership with us.

7/8/2025
Current UserValidated ReviewerSource: Seller invite

 ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security")
AC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

3/11/2026

"Hands Down the Best Remote Support Tool"

5/5

What do you like best about ScreenConnect?

Hands down THE best remote support tool. Nothing else comes close. We use it all day everyday. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

We recently switched to the cloud version. It doesn't allow you to hide the banner at the top of the page. Very slightly annoying, sometimes. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

It is how we do 95% of our business. All customer interaction is handled through screenconnect. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

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##### Categories on G2

[Video Conferencing](https://www.g2.com/categories/video-conferencing)[Screen Sharing](https://www.g2.com/categories/screen-sharing)[Remote Support](https://www.g2.com/categories/remote-support)

[Video Conferencing](https://www.g2.com/categories/video-conferencing)[Screen Sharing](https://www.g2.com/categories/screen-sharing)[Remote Support](https://www.g2.com/categories/remote-support)[Remote Desktop](https://www.g2.com/categories/remote-desktop)[Remote Video Support](https://www.g2.com/categories/remote-video-support)

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