--- title: Screen Recordings by Screendesk Reviews meta_title: 'Screen Recordings by Screendesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how Screen Recordings by Screendesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 15 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Screen Recordings by Screendesk Reviews **Vendor:** Screendesk **Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing) **Average Rating:** 4.4/5.0 **Total Reviews:** 15 ## About Screen Recordings by Screendesk Screen recordings, live video calls, and video sharing straight from your ticketing system - no downloads for agents and customers needed. ## Screen Recordings by Screendesk Reviews ### 1. Fast, Clean Screen Recording for Clear Project Walkthroughs **Rating:** 4.5/5.0 stars **Reviewed by:** Muzammil M. | Founder – Muzammil Graphic | Interior and Graphic Designer | Transforming Spaces and Brands Visually , Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Screen Recordings by Screendesk?** I started using Screen Recordings by Screendesk mainly for sharing quick project explanations, website previews, and workflow updates without needing long meetings or detailed written instructions. Since my work is related to website development and creative projects, screen recordings make it much easier to explain design changes, navigation flow, and small technical details visually.One thing I liked was how simple and fast the recording process feels. I can quickly record my screen, share ideas, and give feedback in a more practical way. The interface also feels clean and easy to use, which helps when creating short demo recordings or client-related walkthroughs. **What do you dislike about Screen Recordings by Screendesk?** One thing I felt could be improved in Screen Recordings by Screendesk is the overall customization and editing flexibility after recording. For quick recordings it works well, but while creating longer walkthroughs or detailed project explanations, I felt some editing options could be more advanced and easier to access.At times, it also took a little time to manage and organize multiple recordings properly, especially when working on different website or clientrelated tasks. The platform is easy to use for basic recording needs, but adding a few more workflow and management features would make the experience smoother for regular professional use. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** Screen Recordings by Screendesk has been helpful for explaining ideas and sharing updates in a faster and more visual way. Instead of writing long messages or scheduling meetings for small changes, I can simply record the screen and explain things directly. This has been useful while discussing website layouts, project workflows, and design related feedback. It also helps reduce confusion because people can clearly see what is being explained step by step. For clients, team members, or collaborators, it makes communication more practical and saves time compared to typing detailed instructions. I’ve found it especially useful for quicks demonstrationss, revision explanations, and sharing progress updates more efficiently. ### 2. Fast and Clear Communication with Screen Recordings **Rating:** 4.5/5.0 stars **Reviewed by:** Balkishan N. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Screen Recordings by Screendesk?** The best thing about Screen Recordings by Screendesk is that it makes communication fast and clear—you can show issues or ideas visually instead of explaining them in text, saving time and reducing confusion. **What do you dislike about Screen Recordings by Screendesk?** Main drawback is limited editing + performance overhead + occasional reliability issues. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** Screen Recordings by Screendesk solves the problem of unclear, time-consuming communication by allowing me to visually show issues, workflows, or feedback instead of explaining them in text. This benefits me by reducing back-and-forth discussions, speeding up collaboration, and making it easier for others to understand exactly what I mean. ### 3. The best app to record your screen, or record videos without downloading **Rating:** 5.0/5.0 stars **Reviewed by:** María Gabriela G. | Asistente logística, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Screen Recordings by Screendesk?** I like that I can record videos from pages without the need to download them and it is very easy to use. **What do you dislike about Screen Recordings by Screendesk?** The truth is that this application is very comprehensive and has a surprisingly easy-to-use interface, perhaps improve some tutorials for beginners but nothing that I dislike. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** What solves it for me is not having to download videos, I simply select and play the video I need and record exactly the amount of time necessary, it is very easy to use and really very convenient, and it is not expensive at all. ### 4. Great productivity tool for meetings **Rating:** 3.5/5.0 stars **Reviewed by:** SHRAJAN GUPTA g. | CS intern, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Screen Recordings by Screendesk?** Latency is very less compared to others, quick drag integration of camera and drawing tools. Overall clean interface which I liked the most. **What do you dislike about Screen Recordings by Screendesk?** No tutorial given in beginning and no option to only use drawing and not camera. Otherwise, all good. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** We use it to train students by taking class online and use Screen Recorder to demonstrate steps and write on the go. Also we use it to take test of students and assignments because it gives the option to montior and track student's activities. ### 5. Very simple screen recording program - use this daily! **Rating:** 5.0/5.0 stars **Reviewed by:** Dre A. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Screen Recordings by Screendesk?** This is by far the best alternative to use if your mac screen recording feature isn't working like my wasn't! Easyto use interface and files save directly - with no fuss **What do you dislike about Screen Recordings by Screendesk?** Nothing, it's quite a good screen recording platform. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** The best alternative for myself and my team to use when we're either not using a mac built laptop/pc or when our screen recording function is down. We use this to create screen recordings that we send to clients and use to show tutorials in the onboarding process. ### 6. Simple screen utility tool **Rating:** 4.5/5.0 stars **Reviewed by:** Bittu G. | CEO and content marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Screen Recordings by Screendesk?** Ability to draw freely, place camera anywhere, less delay and easy interface. Also the video quality is very good. **What do you dislike about Screen Recordings by Screendesk?** Video saving is slow and in drawing bar, difficult to understand tools. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** Record screen when making education video, showing step by step demo of a product, marking and highlighting texts and voice overing them. Online teaching basically. ### 7. Easy screen recordings **Rating:** 4.5/5.0 stars **Reviewed by:** Julie F. | IT Systems Administrator, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Screen Recordings by Screendesk?** I like that it is relatively easy to use. We have used it for employees working remotely. If they had an issue, it was much easier for them to "show" the issue than try to troubleshoot over the phone or make the long drive to go in person. **What do you dislike about Screen Recordings by Screendesk?** Haven't found anything that I really dislike just need to get everyone to board with the service. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** It's allowed us to see "bugs" that employees are experiencing remotely. ### 8. Simple and intuitive screen recorder for customer support videos **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Screen Recordings by Screendesk?** I really enjoy using Screen Recordings by Screendesk because it's super easy to use and very straightforward. It's great for making quick screen recordings, especially for customer support or tutorials. **What do you dislike about Screen Recordings by Screendesk?** One thing that could be better is the editing options. They're pretty limited, so if you want to do more fancy editing, it might not be enough. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** 1. Helps to build customer tutorial videos. So I don't have to explain the same thing to customers again and again. 2. Helps to save time. It allows me to create these tutorials effortlessly, which saves me a lot of time. ### 9. Best screen recording of the year **Rating:** 3.5/5.0 stars **Reviewed by:** Santosh Y. | Remote Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Screen Recordings by Screendesk?** Video editor- This feature help me to edit on the go. **What do you dislike about Screen Recordings by Screendesk?** GUI- It could be more appealing and user friendly. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** It helps to record presentation, making Knowledge base. ### 10. I wish i knew about this way to share videos before **Rating:** 4.5/5.0 stars **Reviewed by:** Lorena M. | Content creator and strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Screen Recordings by Screendesk?** Knowing exactly what's the issue the customer is facing, with the video is easier and faster to know how to help resolve any situation, avoid misunderstandings and have happier customers **What do you dislike about Screen Recordings by Screendesk?** There's a learning curve to know where all the features are located but overall nothing i really dislike about it so far, and it was fairly easy to connect with our ticket system. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** Being able to help my customers with their issues and questions in a clear way and without dealing with large video files to download and send over email which was what I was doing before. ### 11. The easiest way to attached screen recordings to bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Danny L. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Screen Recordings by Screendesk?** I like how it seamlessly integrated with Zendesk system. Now, we are able to indentify and inestigate bugs faster because when user reported those bugs they are able to attach screen records. And using the screen records we are able to quickly reproduce the bugs. **What do you dislike about Screen Recordings by Screendesk?** I think it would be very good if it has the built in video editor. So if the user need to crop or trim the video, they will be able to do it directly in this program. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** We are using it to record screen. User will record screen if they face technical problems and bugs, they will record the video and attached to the support tickets. ### 12. Forget other screen capture software **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline C. | Academic Success Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Screen Recordings by Screendesk?** This is extremely easy to download and use. It has a helpful variety of free tools and has helped me make my online class much richer for students. This software does not have the same strange popups you get with ScreencastOMatic. **What do you dislike about Screen Recordings by Screendesk?** The capture time is a little short. Sometimes this works well for me, but for others, I would like around 10 to 15 minutes. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** It is difficult to deliver instructions and information in writing and know that everyone is going to be on the same page. With this software, I can ensure that everything can see what I need them to. ### 13. Highly efficient Screen Recorder with some Useful Plugins **Rating:** 4.0/5.0 stars **Reviewed by:** Ahad K. | Software Test Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Screen Recordings by Screendesk?** Along with Recording the screen, this App provides the ability to capture the browser cache along with reading the console Logs as well, which saves additional effort to capture these details manually and sharing with other Teams for Resolutions. **What do you dislike about Screen Recordings by Screendesk?** Multi factor authentication feature is not included in the Plus plan which is offered, along with automatic data deletion which are useful features to be included in the Plus Plan as well. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** This single application eliminates the need to integrate multiple plugins with the ability to share live screen, capture console Logs with minimum coding required to integrate in the existing ticketing software. ### 14. Amazing Video Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Mohit J. | Senior Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Screen Recordings by Screendesk?** The screen recorder software is very simplified and easy to use, and has lots of inbuilt features. **What do you dislike about Screen Recordings by Screendesk?** The sound quality is very poor. It also has a water mark which doesn't look too good . **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** It helps the team pin comments and discuss on what's being presented on the screen with all due security. ### 15. Not bad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Screen Recordings by Screendesk?** I like the accessibility of this product. Easy to use. Self-explanatory. **What do you dislike about Screen Recordings by Screendesk?** Not much to dislike to be quite honest here. **What problems is Screen Recordings by Screendesk solving and how is that benefiting you?** It is helping me by letting me send easy videos to my new hires on how to do things without me having to be there with them. I am able to train more - [View Screen Recordings by Screendesk pricing details and edition comparison](https://www.g2.com/products/screen-recordings-by-screendesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+16%3A10%3A34+-0500&secure%5Bsession_id%5D=67067313-5e94-4d3f-a27b-5bd7e2793a55&secure%5Btoken%5D=9eb6ef93847fd1203f808df508b59f58e8b7a15a765153524aa47df7aaec6f41&format=llm_user) ## Screen Recordings by Screendesk Integrations - [Jira](https://www.g2.com/products/jira/reviews) ## Screen Recordings by Screendesk Features **Platform Basics** - Screen Capture - Video Capture - Image Editor **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Platform Content** - Scrolling Capture - Text Extraction - Screen Record **Security** - Data Security - Data Masking **Platform Additional Functionality** - File Sharing - Platform Search **Agentic AI - Screen and Video Capture** - Autonomous Task Execution ## Top Screen Recordings by Screendesk Alternatives - [Descript](https://www.g2.com/products/descript/reviews) - 4.6/5.0 (897 reviews) - [Loom](https://www.g2.com/products/atlassian-loom/reviews) - 4.7/5.0 (2,397 reviews) - [Riverside](https://www.g2.com/products/riverside/reviews) - 4.8/5.0 (1,732 reviews)