--- title: Screen Recording by Userplane Reviews meta\_title: 'Screen Recording by Userplane Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Screen Recording by Userplane works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 2 scale: '5' date\_modified: '2026-06-22' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Screen Recording by Userplane Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Screen Recording by Userplane but has limited features. Are you part of the Screen Recording by Userplane team? [Upgrade your plan](https://my.g2.com/screen-recording-by-userplane/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Userplane helps support teams request screen recordings that automatically capture logs, network activity, and user sessions—so they can understand and resolve support issues faster. - Request Screen Recordings from Customers: Eliminate unnecessary follow-ups. Let customers show you exactly what they're seeing. - Capture Console Logs and Network Activity: Automatically collect network requests, browser logs, and device metadata to better triage customer issues. - Turn Support Tickets into Engineer-Ready Artifacts: Pass complete context to engineers. Logs, repro steps, and recordings — all in one link. - Keep Customer Data Private and Secure: Receive recordings with confidential fields automatically redacted. Stay compliant and build confidence with your customers. - Enterprise-Grade Compliance, Built In: GDPR and CCPA compliance. Role-based access, custom retention policies, and SAML SSO — all included out of the box. Userplane makes ticket resolution faster for your customers, agents, and engineers. Learn more at userplane.io * * * Seller [Userplane](https://www.g2.com/sellers/userplane) Discussions [Screen Recording by Userplane Community](https://www.g2.com/products/screen-recording-by-userplane/discuss) Languages Supported English Overview by Nayan Kumar Show More ## Pricing Pricing provided by Screen Recording by Userplane. ### Starter Free Trial 20 Users Per Year ### Scale Up Free Trial 30 Users Per Year [ View More Pricing Information ](https://www.g2.com/products/screen-recording-by-userplane/pricing) ## Top-Rated Alternatives [ ![Zoom Workplace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoom Workplace") Zoom Workplace 4.5/5(56,554) ](https://www.g2.com/products/zoom-workplace/reviews) [ ![Snagit](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Snagit") Snagit 4.7/5(5,993) ](https://www.g2.com/products/snagit/reviews) [ ![Loom](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Loom") Loom 4.7/5(2,412) ](https://www.g2.com/products/atlassian-loom/reviews) [ View All Alternatives ](https://www.g2.com/products/screen-recording-by-userplane/competitors/alternatives) ![Nick _.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick \_.") N\_ Nick \_. Software Engineer Small-Business (50 or fewer emp.) 4/13/2026 "Reproducing Issues Is Much More Reliable Now" 5/5 What do you like best about Screen Recording by Userplane? I can reproduce issues much more reliably now. Review collected by and hosted on G2.com. What do you dislike about Screen Recording by Userplane? The main gap for me is integration with our issue tracker. It pairs up well with our help desk but we still have to pass things along manually from Intercom to Linear. I understand it’s more geared toward support teams, but as an engineer I still end up using it quite a bit. Review collected by and hosted on G2.com. What problems is Screen Recording by Userplane solving and how is that benefiting you? Earlier there was a lot of guesswork in figuring out the issue and its cause. Now we can see what's exactly happening and be confident that the fixes we’re shipping are correct. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shreyansh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreyansh M.") SM Shreyansh M. Senior Software Engineer, Frontend Mid-Market (51-1000 emp.) 4/16/2026 "Effortlessly Captures Client Issues for Proactive Fixes" 5/5 What do you like best about Screen Recording by Userplane? It helps me keep support queue moving across time zones Review collected by and hosted on G2.com. What do you dislike about Screen Recording by Userplane? Earlier, resolving issues required both us and the customer to be online at the same time , which was not practical for a small team team working across time zones. Now we can simply share a link, the customer records the issue at their connivence, and we review it later. It also us diagnose problems better by capturing their full context like screen recordings and network logs, without needing frontend access. Review collected by and hosted on G2.com. What problems is Screen Recording by Userplane solving and how is that benefiting you? Currently, we have to manually create a link and send it to the customer. It works fine, but it would be much better if Userplane could automatically trigger a recording request when we are not available, instead of depending on us to initiate it every time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ### There are not enough reviews of Screen Recording by Userplane for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Zoom Workplace Logo](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace Logo") Zoom Workplace 4.5 (56,554) Reimagine how your teams work with Zoom Workplace, powered by AI Companion. 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Create, annotate, and share screenshots, videos, screen recordings, GIFs, and more. ](https://www.g2.com/products/zight/reviews "Zight") [Show More](#) ## Pricing Options Pricing provided by Screen Recording by Userplane. ### Starter Free Trial 20 Users Per Year ### Scale Up Free Trial 30 Users Per Year ### Enterprise Contact Us Per Year [ View More Pricing Information ](https://www.g2.com/products/screen-recording-by-userplane/pricing) ##### Categories on G2 [Screen and Video Capture](https://www.g2.com/categories/screen-and-video-capture) ##### Explore More [Which audio editing software gives the best value for a home studio producer who needs proper mixing and mastering tools without paying for a professional DAW subscription?](https://www.g2.com/discussions/which-audio-editing-software-gives-the-best-value-for-a-home-studio-producer-who-needs-proper-mixing-and-mastering-tools-without-paying-for-a-professional-daw-subscription)[What is the most reliable file recovery software based on reviews from mid-market organizations without disrupting existing workflows?](https://www.g2.com/discussions/what-is-the-most-reliable-file-recovery-software-based-on-reviews-from-mid-market-organizations-without-disrupting-existing-workflows)[What is the top-rated practice management software for law firms?](https://www.g2.com/discussions/what-is-the-top-rated-practice-management-software-for-law-firms) [What product analytics tools can your team actually get insights from quickly rather than spending weeks on instrumentation and setup?](https://www.g2.com/discussions/what-product-analytics-tools-can-your-team-actually-get-insights-from-quickly-rather-than-spending-weeks-on-instrumentation-and-setup)[Which enterprise content delivery network (eCDN) platforms have pre-built connectors to streaming infrastructure and broadcast systems?](https://www.g2.com/discussions/which-enterprise-content-delivery-network-ecdn-platforms-have-pre-built-connectors-to-streaming-infrastructure-and-broadcast-systems)[Best employer of record software](https://www.g2.com/discussions/best-employer-of-record-eor-software-to-try-in-2025-share-your-thoughts) [Show MoreShow Less](javascript:void(0);)