Scratchpad makes bulk updating a specific salesforce opp so much easier, especially with some of the limitations of salesforce in-line editing. The integrate with salesforce makes things os much easier.

Most useful for inputting a bunch of opportunity information at once for whatever forecasting methodology your management uses (MEDDPICC, Force, etc). Especially if you leave it to end of the week right before forecasting call.

Also a solid tool for note-taking as it makes it easy to attach back to opportunities

Great CS team as well Review collected by and hosted on G2.com.

Wish there was a better way to collaborate on note taking, example> have account specific notes that both you and your SDR are able to edit at the same time without them needing to click a link every single time. Review collected by and hosted on G2.com.

I utilize Scratchpad as a frontend for SFDC & to manage renewal opportunities. It is a simple UI and easy for me to quickly make multiple views to organize my opps. I can set those views based on my SFDC fields , which makes it easy to focus attention on specific accounts I need to target & then execute next steps. Review collected by and hosted on G2.com.

Nothing I can think of - It's useful and intuitive. Review collected by and hosted on G2.com.

Scratchpad has helped me stay organized and keep track of leads, their stages, etc. Review collected by and hosted on G2.com.

Nothing that I can think of. I have been satisfied. Review collected by and hosted on G2.com.

I like how I can keep things in place and organized. I can create filters and color code things which make it easy to prioritize things. Review collected by and hosted on G2.com.

The description filter that is available doesnt update in salesforce. So when you put a note in there, you have to erase what was there previously and that isnt very efficient. It would be better if it kept track of everything by storing the data rather than erasing it. You have to erase it due to the limited space and its not convenient. I also don´t like that there is no place that shows you how many days you haven´t touched a client. There should be somewher that displayed this data so we can be more on top of things more easily. Review collected by and hosted on G2.com.

Simplicity, which is second to the overall customer journey. Customer journey doesn't actually get enough recognition across the board but everyone I've interacted with from marketing emails to follow ups about my experience have been really genuine and actually leave the impression that they are about customer success.

Product wise - integration is lightweight and very well thought out - be it with saleforce or Chrome. Stuff I never would have bothered tracking (and centralising contemporaneous notes and tasks) has been really useful. Review collected by and hosted on G2.com.

Not a scratchpad criticism - if your salesforce admins restrict how and where you make changes inside Salesforce it will hamstring your ability to use the get the most out of the tools Review collected by and hosted on G2.com.

It's ease of use and simplicity. Data entry that used to take me hours within SFDC directly, now only takes me a few minutes. Review collected by and hosted on G2.com.

My manager doesn't Slack me as often because he doesn't have to ask me to update SFDC :(

Also, they finally figured out how to limit the free version enough to get me to upgrade to the paid version. Review collected by and hosted on G2.com.

As someone who has used a handful of CRMs and loves technology and processes, it had been a while since I had been over 5 years since I'd used Salesforce, and what I came back to was pretty similar to what was offered when I left, which wasn't overly innovative or user-friendly. What I didn't have before was an integration with Scratchpad, and it's really made things so much simpler for me. I rarely spend time in Salesforce anymore, and manage almost all of my Sales-related activities through Scratchpad. The interface is simple and intuitive, and my onboarding and support from Vanessa Faircloth made it very easy to get going. Review collected by and hosted on G2.com.

There's really nothing I dislike about Scratchpad. I wasn't looking forward to needing to learn another technology to go with a handful of other tools I didn't use in my other companies, but a 30-min call was basically all I needed to get up and running. Review collected by and hosted on G2.com.

With Scratchpad I can quickly go through what opportunities I have open and edit the field that I reference daily (Next Step) as well as any other things that have changed. I make sure at the end of every week that everything is in order and not having to click into every opp and edit there is minutes and tedious effort I'm so happy to be able to skip with Scratchpad. I use Scratchpad notes for every single meeting I hold and recently started using the templates to make it even more organized. I love being able to see them all in one place, click in from my calendar and link them to opportunities. I'm sure it keeps my leadership happy that it's easy for them to reference what's going on in my deals and that they're accurately reflected in salesforce! I've reached out to the team with a coupe of random questions throughout my time using it and they're always SO quick and helpful getting back to me and making any changes. Huge fan. Review collected by and hosted on G2.com.

I literally love it all, nothing I dislike about Scratchpad. Review collected by and hosted on G2.com.

I set Scratchpad as my homepage when I open Chrome so that my pipeline can always be front and center. Being able to update all of my deals in a single place is much more efficient than clicking into each opportunity in Salesforce one by one. Updating my pipe used to be cumbersome and something I would push off, but the ease of Scratchpad motivates me to make updates whenever I open up my browser or get off a call. Review collected by and hosted on G2.com.

One difficulty I have is changing stages of my opporuntities within Scratchpad given the required fields Salesforce requires to be filled out. I believe I can still work around this but an easier way to manage this would be great. Review collected by and hosted on G2.com.

As an Account Manager, Scratchpad is a game-changer for me. It's incredibly user-friendly, allowing me to breeze through essential tasks and manage workflows with unprecedented ease. The platform's intuitive interface means I can find answers quickly, freeing up my time to concentrate on the strategic and tactical aspects of account renewals and expansions. Even though I've not used other products in a similar category, I can confidently say that Scratchpad's efficiency is so significant to my daily operations that I would invest in it personally if it wasn't already provided by my company. Review collected by and hosted on G2.com.

While Scratchpad excels in many areas, I feel that its notes section could be more robust. A dedicated space for unstructured thought capture, separate from the SFDC, would be a valuable addition. As someone who deals with a multitude of client interactions and strategic planning, having a private area to manage my thoughts without them being automatically funnelled into the single source of truth would enhance my workflow and the management of sensitive information. Review collected by and hosted on G2.com.