--- title: Scratchpad Reviews meta\_title: 'Scratchpad Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1493 reviews by the users' company size, role or industry to find out how Scratchpad works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 1493 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- ### Scratchpad Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **seamless CRM integration** of Scratchpad, enhancing organization and streamlining opportunity management effectively. [(4 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1594258&qs=pros-and-cons#reviews) Users love the **customizability** of Scratchpad, enhancing their efficiency with tailored setups and easy modifications. [(4 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1591120&qs=pros-and-cons#reviews) Users love the **customization options** in Scratchpad, enhancing efficiency and streamlining their workflow effortlessly. [(4 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1593611&qs=pros-and-cons#reviews) Users love the **clean and intuitive interface** of Scratchpad, enhancing their experience in Salesforce with efficiency and ease. [(4 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1590325&qs=pros-and-cons#reviews) Users value Scratchpad for its **organizational efficiency** , streamlining workflow and enhancing productivity across numerous accounts. [(3 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1590739&qs=pros-and-cons#reviews) Users find **missing features** in Scratchpad, particularly for complex workflows and mobile experience, affecting usability. [(2 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1589926&qs=pros-and-cons#reviews) Users note the **high subscription cost** after outgrowing the free plan, but find the investment valuable overall. [(2 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1592358&qs=pros-and-cons#reviews) Users experience **add-on conflicts** with Scratchpad, leading to challenges when setting the home page for new tabs. [(1 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1592749&qs=pros-and-cons#reviews) Users report **app issues** related to plugin conflicts that disrupt the functionality of Scratchpad. [(1 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1589894&qs=pros-and-cons#reviews) Users find the **complexity** of Scratchpad challenging due to the need for extensive knowledge and budget constraints. [(1 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1593979&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Scratchpad ##### 1. CRM Integration Users appreciate the **seamless CRM integration** of Scratchpad, enhancing organization and streamlining opportunity management effectively. [ See 4 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1594258&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "The modern, intuitive way Salesforce should feel" What do you like about Scratchpad? Scratchpad makes working in Salesforce not just tolerable — but enjoyable. Its interface is clean, fast, and thoughtfully designed. Updating opportuni ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Where do I even begin..." What do you like about Scratchpad? Scratchpad is hands down one of the best inline editing tools I've ever used. Normally, hours get wasted navigating through CRM fields just to update ##### 2. Customizability Users love the **customizability** of Scratchpad, enhancing their efficiency with tailored setups and easy modifications. [ See 4 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1591120&qs=pros-and-cons#reviews) See Related User Reviews DH David H. Mid-Market (51-1000 emp.) 5.0/5 "CRM data useful to me!" What do you like about Scratchpad? Scratchpad makes my CRM data useful to ME and saves me tons of time! The ability to quickly adjust views from the CRM in real time gives me a firm und ![Chad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad B.") CB Chad B. Enterprise (\> 1000 emp.) 5.0/5 "Scratchpad has helped efficiency, pipeline transparency and organization of accounts" What do you like about Scratchpad? Scratchpad is a one stop shop for my accounts. I oversee 330+ accounts and to be able to have access to those accounts and everything connected to the ##### 3. Customization Users love the **customization options** in Scratchpad, enhancing efficiency and streamlining their workflow effortlessly. [ See 4 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1593611&qs=pros-and-cons#reviews) See Related User Reviews ![Sophia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophia L.") SL Sophia L. Mid-Market (51-1000 emp.) 5.0/5 "Great tool - use every day" What do you like about Scratchpad? Incredib ly easy to use and i know it's capable of so much more. Integrates with Salesforce seamlessly and allows me to prioritise my accounts based o ![Chad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad B.") CB Chad B. Enterprise (\> 1000 emp.) 5.0/5 "Scratchpad has helped efficiency, pipeline transparency and organization of accounts" What do you like about Scratchpad? Scratchpad is a one stop shop for my accounts. I oversee 330+ accounts and to be able to have access to those accounts and everything connected to the ##### 4. Helpful Users love the **clean and intuitive interface** of Scratchpad, enhancing their experience in Salesforce with efficiency and ease. [ See 4 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1590325&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "The modern, intuitive way Salesforce should feel" What do you like about Scratchpad? Scratchpad makes working in Salesforce not just tolerable — but enjoyable. Its interface is clean, fast, and thoughtfully designed. Updating opportuni ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Where do I even begin..." What do you like about Scratchpad? Scratchpad is hands down one of the best inline editing tools I've ever used. Normally, hours get wasted navigating through CRM fields just to update ##### 5. Business Management Users value Scratchpad for its **organizational efficiency** , streamlining workflow and enhancing productivity across numerous accounts. [ See 3 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1590739&qs=pros-and-cons#reviews) See Related User Reviews ![Chase S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chase S.") CS Chase S. Small-Business (50 or fewer emp.) 5.0/5 "Clean and simple" What do you like about Scratchpad? Scratchpad has helped me stay organized and keep track of leads, their stages, etc. ![Chad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad B.") CB Chad B. Enterprise (\> 1000 emp.) 5.0/5 "Scratchpad has helped efficiency, pipeline transparency and organization of accounts" What do you like about Scratchpad? Scratchpad is a one stop shop for my accounts. I oversee 330+ accounts and to be able to have access to those accounts and everything connected to the ### 5 Cons or Disadvantages of Scratchpad ##### 1. Missing Features Users find **missing features** in Scratchpad, particularly for complex workflows and mobile experience, affecting usability. [ See 2 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1589926&qs=pros-and-cons#reviews) See Related User Reviews DH David H. Mid-Market (51-1000 emp.) 5.0/5 "CRM data useful to me!" What do you dislike about Scratchpad? I have a complex SalesForce instance, and some of my workflows (such as opportunity creation) cannot be accomplished in Scratchpad. The support team w ![Eric S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric S.") ES Eric S. Mid-Market (51-1000 emp.) 5.0/5 "Huge game changer for efficiency in deal management" What do you dislike about Scratchpad? The mobile experience isn't there right now, but, I gave that feedback, and Friday I'm meeting with their product team to discuss it, so I know this " ##### 2. Subscription Cost Users note the **high subscription cost** after outgrowing the free plan, but find the investment valuable overall. [ See 2 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1592358&qs=pros-and-cons#reviews) See Related User Reviews ![Tyler B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler B.") TB Tyler B. Mid-Market (51-1000 emp.) 5.0/5 "Couldn't Imagine being an AE without it" What do you dislike about Scratchpad? It use to be free, but eventualy I outgrew their free plan. ![Chad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad B.") CB Chad B. Enterprise (\> 1000 emp.) 5.0/5 "Scratchpad has helped efficiency, pipeline transparency and organization of accounts" What do you dislike about Scratchpad? There is a limited number of changes you can make on the dashboard on the 'free' plan. This does not limit the efficiency of the program. However, the ##### 3. Add-On Issues Users experience **add-on conflicts** with Scratchpad, leading to challenges when setting the home page for new tabs. [ See 1 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1592749&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Couldn't live without it!" What do you dislike about Scratchpad? The only issue I've had is internally since I had another plug in and that plug in was fighting with scratchpad to be my home page when I opened a new ##### 4. App Issues Users report **app issues** related to plugin conflicts that disrupt the functionality of Scratchpad. [ See 1 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1589894&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Couldn't live without it!" What do you dislike about Scratchpad? The only issue I've had is internally since I had another plug in and that plug in was fighting with scratchpad to be my home page when I opened a new ##### 5. Complexity Users find the **complexity** of Scratchpad challenging due to the need for extensive knowledge and budget constraints. [ See 1 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1593979&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Scratchpad; The Platform for Customer Engagement Analytics and Assessment, But Price is An Issue" What do you dislike about Scratchpad? Scratchad has high level of AI integration, which brings the aspect of business users to have absolute knowledge or experience to work with the app W ![Verified User in Venture Capital & Private Equity](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Venture Capital & Private Equity") UV Verified User in Venture Capital & Private Equity Mid-Market (51-1000 emp.) 11/18/2024 "Couldn't live without it!" 5/5 What do you like best about Scratchpad? I love Scratchpad's ease of use and search capabilities. It flows so nicely into my workflow (I can create things in Salesforce straight from my google calendar) and I'm constantly in the tool. I used it multiple times per day and it's truly the backbone of my entire work day! I am constantly trying to get my other colleagues to adopt it as much as I have! Review collected by and hosted on G2.com. What do you dislike about Scratchpad? The only issue I've had is internally since I had another plug in and that plug in was fighting with scratchpad to be my home page when I opened a new page. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? It keeps my notes organized from every single meeting I have throughout the day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ryan F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan F.") RF Ryan F. Sr. Enterprise Account Executive Enterprise (\> 1000 emp.) 7/23/2024 "10/10 would recommend" 5/5 What do you like best about Scratchpad? Scratchpad quite literally puts hours back in my day. I can quickly update my forecast, stay organized, write my notes and share views with the rest of my team. I like being able to set conditions and notifications on opportunities in my inbox or on slack. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? Surprisingly, I haven't found anything I dislike about Scratchpad. I met with a CSM Cristina when I was a free user, running out of allowed credits and she spent 2 separate hours with me showing me how I could improve my day to day. Easiest decision to become a paid user ever. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? Scratchpad saves me several hours per week by having an intuitive and quick interface to use and customize to how I see fit. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/29/2024 "An invaluable tool for actually accessing information Salesforce" 5/5 What do you like best about Scratchpad? Scratchpad is not only a way to derive meaningful insight from the information that the teams I work with are logging in Salesforce, but also provides a much-improved experience for actually saving these notes in the first place! The Scratchpad browser extension means I rarely (if ever) need to log into my Salesforce account - my teams can easily add notes on the fly, increasing both the quality and quantity of information that I have acces to. The Scratchpad support has been invaluable as well! They've been incredibly open to meeting over solutions calls to help implement new Views for reporting. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? "Tasks" is a very useful feature with one small issue. Automatically-generated calendar-event tasks seem to create duplicate Task events for each Salesforce Contact added to the meeting (e.g. 4 different Tasks for 4 different customer contacts). This may be a me-issue, as I've never actually tried to debug this. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? Scratchpad increases my ability to derive value from CRM data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sophia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophia L.") SL Sophia L. Customer Success Manager Mid-Market (51-1000 emp.) 11/13/2024 "Great tool - use every day" 5/5 What do you like best about Scratchpad? Incredib ly easy to use and i know it's capable of so much more. Integrates with Salesforce seamlessly and allows me to prioritise my accounts based on different attributes.I use it every single day. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? Nothing so far - I know i am not using it to it's fullest potential though Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? Account prioritisation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Mid-Market (51-1000 emp.) 7/23/2024 "Perfect for Sales" 5/5 What do you like best about Scratchpad? Scratchpad is easy to pick up and start using Day 1 with zero training for some of the most complex tasks a Sales team needs. Unlike Salesforce's interface and report builder, Scratchpad saves literal hours every week in account reporting, pipeline updates and has the added bonus of a notes feature to centralize everything a Sales team needs in one place. The team is incredibly quick at providing updates and responses to questions and feature requests. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? Scratchpad has a very robust reporting aparatus already and with some of the more niche reporting requests they are quickly closing the gap here. Their one click ability to provide feature requests is fantastic. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? Salesforce is remarkably dense. Updating 30-40 active opportunities for a sales rep can easily take 2 hours. Scratchpad provides an immediate boost to productivity and accuracy for both reps and leadership. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jonathan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan L.") JL Jonathan L. Account Executive Mid-Market (51-1000 emp.) 7/24/2024 "Big fan - easy to use - Wish I had the enterprise plan" 5/5 What do you like best about Scratchpad? I've been using Scratchpad for going on 5 years. I've had Enterprise versions and free versions. Its a great, easy to use tool to take notes on calls, update opps, tier accounts, filter and sort leads, contacts, accounts etc. Company support is amazing from the CEO and down through the product/cs teams. I use Scratchpad everyday. Its really easy to implement and integrates well with SFDC and Google Business Review collected by and hosted on G2.com. What do you dislike about Scratchpad? Stuck on the free version currently. Lots of overlap with other sales tools these days. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? Editable fields in SFDC Easily run reports without having to run SFDC reports Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Camilo H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camilo H.") CH Camilo H. Enterprise BDR Enterprise (\> 1000 emp.) 7/26/2024 "Save time and focus on what actually matters!" 5/5 What do you like best about Scratchpad? It's so simple to get started, giving you a great visibility of your pipe. Check any account at any time on any page—update notes, titles, or any field in your SFDC. Log in with your SFDC account and its connected. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? If you have a well-built SFDC, Scratchpad can become a nice to have making it hard to sell internally. I use it daily and I haven't found a feature I dislike. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? Scratchpad helps me bypass the clunky CRM we use (SFDC) - I can save so much time when prospecting or following up the generated Pipe. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michela M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michela M.") MM Michela M. Custumer Success Representative Mid-Market (51-1000 emp.) 8/29/2024 "Simply Fantastic Usability!" 5/5 What do you like best about Scratchpad? Its Usability, how simple and intuitive it is. I love to be able to add pictures so easily, and how it seamlessly integrates in my case with Salesforce. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? I think there are definitely more features that could benefit the users, but their Customers Success and Support teams are just amazing, so definitely worth the wait. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? With a big Book of Business it can be challenging keeping up with all details of each client. Scratchpad helps me have a handy overview in Salesforce of the most important things to remember. Super useful also to leave notes for other team members to see (such as Account Managers). Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![George H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George H.") GH George H. Founding Account Executive Small-Business (50 or fewer emp.) 11/12/2024 "Great product with a great team!" 5/5 What do you like best about Scratchpad? Amazing team always open to feedback. AI assisted CRM updates. I use it every day and the integrations with my tech stack are very robust. Plus, customer support and ease of use is top-notch! Review collected by and hosted on G2.com. What do you dislike about Scratchpad? I don't dislike anything. Like any product, there are features that are still getting worked on, but I'm confident they will be shipped soon! Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? Call recording, updating my CRM automatically, call transcripts, training Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Preet K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Preet K.") PK Preet K. Account Executive Mid-Market (51-1000 emp.) 7/23/2024 "Excellent tool to make you faster" 5/5 What do you like best about Scratchpad? The most helpful part of scratchpad is being able make udpates within Salesforce without ever opening Salesforce. It's accessible from anywhere (not just in a browser) which makes it easy to look up information quickly (i.e. saving 4-5 clicks and waiting for things to open/populate). Really a gamechanger with Salesforce Lightning. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? Not too much. They have a good outreach for current customers and are always sharing tips/tricks. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? Helps me keep sales hygeine up to date and quickly find info on an account. Review collected by and hosted on G2.com. 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