--- title: Scratchpad Reviews meta\_title: 'Scratchpad Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1493 reviews by the users' company size, role or industry to find out how Scratchpad works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 1493 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- ### Scratchpad Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **seamless CRM integration** of Scratchpad, enhancing organization and streamlining opportunity management effectively. [(4 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1594258&qs=pros-and-cons#reviews) Users love the **customizability** of Scratchpad, enhancing their efficiency with tailored setups and easy modifications. [(4 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1591120&qs=pros-and-cons#reviews) Users love the **customization options** in Scratchpad, enhancing efficiency and streamlining their workflow effortlessly. [(4 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1593611&qs=pros-and-cons#reviews) Users love the **clean and intuitive interface** of Scratchpad, enhancing their experience in Salesforce with efficiency and ease. [(4 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1590325&qs=pros-and-cons#reviews) Users value Scratchpad for its **organizational efficiency** , streamlining workflow and enhancing productivity across numerous accounts. [(3 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1590739&qs=pros-and-cons#reviews) Users find **missing features** in Scratchpad, particularly for complex workflows and mobile experience, affecting usability. [(2 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1589926&qs=pros-and-cons#reviews) Users note the **high subscription cost** after outgrowing the free plan, but find the investment valuable overall. [(2 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1592358&qs=pros-and-cons#reviews) Users experience **add-on conflicts** with Scratchpad, leading to challenges when setting the home page for new tabs. [(1 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1592749&qs=pros-and-cons#reviews) Users report **app issues** related to plugin conflicts that disrupt the functionality of Scratchpad. [(1 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1589894&qs=pros-and-cons#reviews) Users find the **complexity** of Scratchpad challenging due to the need for extensive knowledge and budget constraints. [(1 mentions)](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1593979&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Scratchpad ##### 1. CRM Integration Users appreciate the **seamless CRM integration** of Scratchpad, enhancing organization and streamlining opportunity management effectively. [ See 4 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1594258&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "The modern, intuitive way Salesforce should feel" What do you like about Scratchpad? Scratchpad makes working in Salesforce not just tolerable — but enjoyable. Its interface is clean, fast, and thoughtfully designed. Updating opportuni ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Where do I even begin..." What do you like about Scratchpad? Scratchpad is hands down one of the best inline editing tools I've ever used. Normally, hours get wasted navigating through CRM fields just to update ##### 2. Customizability Users love the **customizability** of Scratchpad, enhancing their efficiency with tailored setups and easy modifications. [ See 4 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1591120&qs=pros-and-cons#reviews) See Related User Reviews DH David H. Mid-Market (51-1000 emp.) 5.0/5 "CRM data useful to me!" What do you like about Scratchpad? Scratchpad makes my CRM data useful to ME and saves me tons of time! The ability to quickly adjust views from the CRM in real time gives me a firm und ![Chad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad B.") CB Chad B. Enterprise (\> 1000 emp.) 5.0/5 "Scratchpad has helped efficiency, pipeline transparency and organization of accounts" What do you like about Scratchpad? Scratchpad is a one stop shop for my accounts. I oversee 330+ accounts and to be able to have access to those accounts and everything connected to the ##### 3. Customization Users love the **customization options** in Scratchpad, enhancing efficiency and streamlining their workflow effortlessly. [ See 4 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1593611&qs=pros-and-cons#reviews) See Related User Reviews ![Sophia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophia L.") SL Sophia L. Mid-Market (51-1000 emp.) 5.0/5 "Great tool - use every day" What do you like about Scratchpad? Incredib ly easy to use and i know it's capable of so much more. Integrates with Salesforce seamlessly and allows me to prioritise my accounts based o ![Chad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad B.") CB Chad B. Enterprise (\> 1000 emp.) 5.0/5 "Scratchpad has helped efficiency, pipeline transparency and organization of accounts" What do you like about Scratchpad? Scratchpad is a one stop shop for my accounts. I oversee 330+ accounts and to be able to have access to those accounts and everything connected to the ##### 4. Helpful Users love the **clean and intuitive interface** of Scratchpad, enhancing their experience in Salesforce with efficiency and ease. [ See 4 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1590325&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "The modern, intuitive way Salesforce should feel" What do you like about Scratchpad? Scratchpad makes working in Salesforce not just tolerable — but enjoyable. Its interface is clean, fast, and thoughtfully designed. Updating opportuni ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Where do I even begin..." What do you like about Scratchpad? Scratchpad is hands down one of the best inline editing tools I've ever used. Normally, hours get wasted navigating through CRM fields just to update ##### 5. Business Management Users value Scratchpad for its **organizational efficiency** , streamlining workflow and enhancing productivity across numerous accounts. [ See 3 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1590739&qs=pros-and-cons#reviews) See Related User Reviews ![Chase S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chase S.") CS Chase S. Small-Business (50 or fewer emp.) 5.0/5 "Clean and simple" What do you like about Scratchpad? Scratchpad has helped me stay organized and keep track of leads, their stages, etc. ![Chad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad B.") CB Chad B. Enterprise (\> 1000 emp.) 5.0/5 "Scratchpad has helped efficiency, pipeline transparency and organization of accounts" What do you like about Scratchpad? Scratchpad is a one stop shop for my accounts. I oversee 330+ accounts and to be able to have access to those accounts and everything connected to the ### 5 Cons or Disadvantages of Scratchpad ##### 1. Missing Features Users find **missing features** in Scratchpad, particularly for complex workflows and mobile experience, affecting usability. [ See 2 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1589926&qs=pros-and-cons#reviews) See Related User Reviews DH David H. Mid-Market (51-1000 emp.) 5.0/5 "CRM data useful to me!" What do you dislike about Scratchpad? I have a complex SalesForce instance, and some of my workflows (such as opportunity creation) cannot be accomplished in Scratchpad. The support team w ![Eric S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric S.") ES Eric S. Mid-Market (51-1000 emp.) 5.0/5 "Huge game changer for efficiency in deal management" What do you dislike about Scratchpad? The mobile experience isn't there right now, but, I gave that feedback, and Friday I'm meeting with their product team to discuss it, so I know this " ##### 2. Subscription Cost Users note the **high subscription cost** after outgrowing the free plan, but find the investment valuable overall. [ See 2 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1592358&qs=pros-and-cons#reviews) See Related User Reviews ![Tyler B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler B.") TB Tyler B. Mid-Market (51-1000 emp.) 5.0/5 "Couldn't Imagine being an AE without it" What do you dislike about Scratchpad? It use to be free, but eventualy I outgrew their free plan. ![Chad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad B.") CB Chad B. Enterprise (\> 1000 emp.) 5.0/5 "Scratchpad has helped efficiency, pipeline transparency and organization of accounts" What do you dislike about Scratchpad? There is a limited number of changes you can make on the dashboard on the 'free' plan. This does not limit the efficiency of the program. However, the ##### 3. Add-On Issues Users experience **add-on conflicts** with Scratchpad, leading to challenges when setting the home page for new tabs. [ See 1 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1592749&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Couldn't live without it!" What do you dislike about Scratchpad? The only issue I've had is internally since I had another plug in and that plug in was fighting with scratchpad to be my home page when I opened a new ##### 4. App Issues Users report **app issues** related to plugin conflicts that disrupt the functionality of Scratchpad. [ See 1 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1589894&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Couldn't live without it!" What do you dislike about Scratchpad? The only issue I've had is internally since I had another plug in and that plug in was fighting with scratchpad to be my home page when I opened a new ##### 5. Complexity Users find the **complexity** of Scratchpad challenging due to the need for extensive knowledge and budget constraints. [ See 1 mentions ](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1593979&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Scratchpad; The Platform for Customer Engagement Analytics and Assessment, But Price is An Issue" What do you dislike about Scratchpad? Scratchad has high level of AI integration, which brings the aspect of business users to have absolute knowledge or experience to work with the app W ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") UB Verified User in Biotechnology Small-Business (50 or fewer emp.) 10/20/2021 "Scratchpad has changed my worklife tremendously. All for the better!" 5/5 What do you like best about Scratchpad? If is fast, easy, and the Scratchpad team and our CRM manager has added the fields my team and I need for the highly specialized services we sell. We can update, track, and report to management from a single place. Furthermore, we've created specific views for each person who needs access to deal progress and pipeline, without the need to contact the individual reps. Extremely versatile and useful. I no longer need to track deals using spreadsheets linked to the CRM. And this is super important! Scratchpad has the best customer service team I've ever had the pleasure of working with in any context! Responsive, helpful, knowledgeable, cheerful. Keep up the good work! Thank you! Review collected by and hosted on G2.com. What do you dislike about Scratchpad? I can't think of anything I don't like about Scratchpad. Now that we have management using the views, life is much better! Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? Scratchpad has made updating and tracking deals, tasks, etc. super easy. Furthermore, we presented Scratchpad to our management team (all the way up to C Suite) and created specific views for each person so they can see details of every deal in a format that they like. Has freed up a lot of time, and reduced the number of meetings/calls I get for updates. Review collected by and hosted on G2.com. Show More 11/20/2023 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 1/18/2024 "Scratchpad Saves Hours!" 5/5 What do you like best about Scratchpad? My favorite thing about Scratchpad is the ability to be able to instantly update multiple Salesforce records at once. Having all of this data in one place, using Scratchpad, saves me hours of manual updates in Salesforce. I use this tool daily! Review collected by and hosted on G2.com. What do you dislike about Scratchpad? The Scratchpad "lite" minimum sync maxes out at 100 so after 100 syncs each month, I am unable to use it until the following month. I currently do not have a paid subscription to Scratchpad. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? Scratchpad is solving the ultimate problem for me, which is having to open up multiple salesforce records to update only a few fields. With scratchpad, I can update everything all in one place and it automatically syncs over, saving me so much time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ignacio M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ignacio M.") IM Ignacio M. Mid-Market (51-1000 emp.) 10/3/2023 "Scratchpad is a game changer for all sales reps" 5/5 What do you like best about Scratchpad? Scratchpad has helped our organization by greatly reducing the time it takes for reps to update their Opps in Salesforce, and therefore also helping maintain our pipeline information as updated as ever. The views that Scratchpad offers make it a very valuable tool both for reps to complete their pipeline information, and for managers to be able to do pipeline reviews. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? There are a couple of features that are still being developed, but the team always hears our suggestions and tries to include them in their product roadmap. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? The main problem that Scratchpad is solving is the time it used to take for reps to complete and update their pipeline in Salesforce. Also, from a management perspective, it's much easier to do a pipeline reviews with the reps having everything centered in one view. Review collected by and hosted on G2.com. Show More 10/5/2023 Current UserValidated ReviewerSource: Organic ![Eli D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eli D.") ED Eli D. AE Enterprise (\> 1000 emp.) 7/23/2024 "Review for scratchpad" 4/5 What do you like best about Scratchpad? Very clear insights regarding opps and accounts. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? Not well integrated to CRM and not provide enough clarity on forcasts. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? I can see updated status of my accounts. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jason B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason B.") JB Jason B. Enterprise (\> 1000 emp.) 11/21/2023 "Beautiful experience, eliminates need for repeated SFDC entries" 5/5 What do you like best about Scratchpad? The user experience and interface are beautiful and welcoming...not the standard sterile environments of so many other CRMs out there. The ability to customize my in-call notes and record keeping on the fly and added capability allowing to attache to opps and accounts and immediately provide the added visibility into the opportunity progress (including MEDDPICC) for leadership, is immenselyt helpful. The less I have to go into Salesforce throughout the day, the better. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? Not a whole lot I dislike, currently. Really enjoying how it makes the "admin" side of my role, better and less duplication. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? Eliminates repeated and duplicative processes and less enjoyable work within other CRM related apps. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Karl D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karl D.") KD Karl D. Mid-Market (51-1000 emp.) 11/20/2023 "The Reincarnation of SFDC." 5/5 What do you like best about Scratchpad? It makes SFDC easy to use. We all know that SFDC is a 'previous generation' solution. The interface, even the latest one, is bad. What requires 3 clicks in next gen solutions still requires 10 in SFDC. That breaks the sales team's apetite and discipline to update the data and as a result disables leaders to do their job. And that's a problem. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? Yet another tool of course. So the next step should be the possibility to consolidate other tools. I believe with the forecast features well on track to be more than an alternative to Clari which is overly expensive. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? SFDC input, reporting, ... Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/27/2023 "Scratchpad is a great app!" 5/5 What do you like best about Scratchpad? I love how Scratchpad makes it easier to leave notes, manage tasks (HUGE) and visualize deals in a more flexible and easy way. Their support is very fast to reply, and the team is very responsive if I have any issues. Still digging in and learning more all the time! Review collected by and hosted on G2.com. What do you dislike about Scratchpad? I wish there was a solid integration with Front (our email app we use) but it's easy to reference a record in browser, so it's not such a big deal. If there was a way to make calls through it with a Zoom integration (and track them through SF) it would also be excellent. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? It's not easy or fast to add information to Salesforce, so Scratchpad makes it quick to move through tasks, update SF records, and other manual processes. It's helpful to do a quick reference as well Review collected by and hosted on G2.com. Show More 11/20/2023 Current UserValidated ReviewerSource: Organic HO Hiroshi O. Small-Business (50 or fewer emp.) 10/5/2023 "Saving your working time!" 5/5 What do you like best about Scratchpad? Scratchpad is really intuitive. If I want to update something, I just need to click in that field thne update. If I want to create something, just push Ctrl+J. Response time is crucial. Scratchpad is really fast. Probably it is difficult to feel the benefit of Scratchpad if you don't try. But if you try it, you will be a fan of Scratchpad. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? Probably Scratchpad is updated very often. Sometimes, I will face the degration. At that time, if I report the issue, the fix is really fast. So it is still acceptable. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? The biggest issue of SFDC for my company is not to support in-line edit function. SFDC is too slow to update each opportunity. This is really stressful. Scratchpad solve this issue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/11/2023 "Daily use to drive renewal forecast, upsell forecast, and customer health" 4.5/5 What do you like best about Scratchpad? I use this multilple times every day. Kills 1000 clicks and reports you'd have to spend hours on in Salesforce. I can run my renewal forecast, upsell forecast, and customer health cadence calls all from scratchpad sheets. When I need to quickly summarize ARR, and churn risk, a few clicks to export and manipulate in excel is easy. I pinged on a few support questions, and got an even better response than expected. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? Would love a way to assign and track action items out of forecast calls. Would also like ability to see the sheets offline. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? I dont have to spend hours logging into Salesforce, and crafting reports/dashboards to track business metrics. I also dont have to spend hours clicking my way through Salesforce to update key fields. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JS James S. Mid-Market (51-1000 emp.) 11/21/2023 "Great for Account Management" 5/5 What do you like best about Scratchpad? Must have for Salesforce users, Scratchpad is fantastic for organizing information across multiple opportunities + accounts into a very readible way. For anyone on the fence the timesave is incredible, and only increases the more accounts you're currently working / prospecting in your territory. Review collected by and hosted on G2.com. What do you dislike about Scratchpad? Takes a bit of upfront time to make sure you have the right filters to pull the information from Salesforce you need into different views, but that's not unique to Scratchpad, everything else is great. Review collected by and hosted on G2.com. What problems is Scratchpad solving and how is that benefiting you? Keeping information organized in a neat and concise way. Helps me stay on track and organized with my revenue pipeline. Review collected by and hosted on G2.com. 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