Chad Y.
CY
Chad Y.
Managing Director
Small-Business (50 or fewer emp.)
"Score is a fantastic project management and CRM in one"
5/5
What do you like best about Scoro?

Scoro is constantly rolling out updates and improvements. Our team has asked for new features and the Scoro team jumps on it and implements them when they make sense. Great customer service. The project management and planning tools that they have added have helped our team improve planning. A great feature is the ability to share project views like Gantt charts with customers so they can have visibility into project status. Using the budgeting and forecasting have been huge for our team planning and scheduling Review collected by and hosted on G2.com.

What do you dislike about Scoro?

Scoro is constantly upgrading and adding features. Many requests have been fulfilled over the past several years of use. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thanks for the review, Chad! Great to hear that Scoro is helping you both manage projects and the team.

Verified User in Internet
UI
Verified User in Internet
Mid-Market (51-1000 emp.)
"Scoro makes work planning and tracking feel organized"
3.5/5
What do you like best about Scoro?

Scoro gives us clarity to everyday work. Instead of switching between different tools for projects, time, tracking, billing, and billing and reports, everything is available in one clean platform. It helps you clearly see what’s going on and who is working on what, how profitable a project is, and where time or money is being spent. The dashboards feel practical, not confusing, which makes planning and decision-making easier Review collected by and hosted on G2.com.

What do you dislike about Scoro?

Some settings and workflows take time to understand and configure properly. Also, it may feel expensive for teams that don’t need all the advanced features, we have to use it fully and understand it to get the best value out of it. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thank you for sharing your review of Scoro!

It is great to hear that our real-time dashboards and built-in financial tracking are helping you reduce manual work and guesswork, as Scoro is designed to provide that measurable impact by giving you a single source of truth for your business planning. We are happy that you are finding clarity in having everything in one clean platform, from project visibility to knowing exactly where your time and money are being spent, which clearly helps in making faster and more accurate decisions.

Regarding the time required to configure workflows, I recommend checking our Admins and Champion Users section in the Help Center for step-by-step setup guides. For those who do not need every advanced feature, you can use our granular permission sets to hide complex modules and simplify the interface for specific team members. We also recently launched ELI AI-powered chat, which lets you search for data using natural language, making it much quicker to get the most value from the platform without navigating deep settings.

Thank you once again for choosing Scoro and for sharing your feedback to help us grow.

See how Scoro improved
Shemina R.
SR
Shemina R.
Office Administrator
"Speedy and Efficient, Needs Flexible Invoicing"
4/5
What do you like best about Scoro?

I create invoices and quotes for various projects using Scoro, and I love how it makes everything more efficient and fast. The real-time tracking of time, budgets, and project progress ensures nothing is missed and allows for faster decision-making. It's great that QuickBooks syncing helps with bookkeeping. I also appreciate how quickly tasks, projects, and financial data can be updated and accessed in one place, which improves efficiency, visibility, and overall project control. Setting up Scoro was very easy, and it's straightforward to teach everyone, even new staff, how to use it. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

Formatting invoices is a bit challenging, especially for clients who want specific invoices. I wish there were more template options and flexibility in formatting invoice templates. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Hi Shemina, thank you for leaving such a happy and thoughtful review of your experience with Scoro! It is great to hear that Scoro is helping you improve efficiency by integrating your quotes, time tracking, and project progress in one place to ensure nothing is missed during decision-making. We are thrilled that you love the real-time tracking of budgets and the seamless QuickBooks syncing, as these features are designed to provide the overall project control and visibility you mentioned.

Regarding your feedback on invoice formatting, we recently launched a new PDF generator that makes customizing templates much easier and offers more flexibility, including custom CSS and font support to help meet specific client needs. We truly appreciate you choosing Scoro as your partner for managing your professional services.

See how Scoro improved
Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Best tool for tracking and management"
4/5
What do you like best about Scoro?

Scoro works best for projects, CRM, time tracking, quotes, calender management. It has charts and views that show team capacity clearly, which helps avoid complexity during busy times. Profitability reports and AI automations save time on admin work, making it easier to focus on delivery. Adding new users takes effort, but it's good for teams that need to scale. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

Pricing starts okay but fees and adding new things make it expensive, which is tough for small teams. Customer support is slow. Customization has limits on things like templates. Performance is very laggy with big data, and some bugs making very time taking. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thank you for your feedback!

It is great to hear that Scoro is serving as an all-in-one dashboard for your marketing agency, helping you maintain a clear view of team capacity and project profitability. We are happy that the automatic flows from quotes to invoices are saving you admin time and that our capacity charts are providing the clarity needed to navigate busy periods. It is also rewarding to know that the AI automations and real-time profit views are enabling your team to scale while staying focused on delivery, which is exactly why we built these integrated financial tools for mid-market businesses.

Regarding the performance concerns you mentioned when handling large data volumes, we have recently implemented a significant update that automatically archives notifications older than two years, which has greatly improved system speed across larger sites. For your feedback on template customization, I recommend exploring our latest dynamic rates for quote templates and the updated PDF template editor, where you can now use more advanced custom fields to tailor documents to your specific branding needs.

We truly appreciate you choosing Scoro to manage your business and thank you again for helping us improve with your insights!

Marta B.
MB
Marta B.
Senior Project Manager
Mid-Market (51-1000 emp.)
"The perfect balance of simplicity and depth for agency work"
5/5
What do you like best about Scoro?

Honestly, longer time with Scoro only proves it to be highly relaliable tool for agency's work. I still stand by my positive review. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

No issues met in the process of my journey with Scoro. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thanks, Marta! It's amazing to hear you love Scoro and that it has helped you so much across the board from pitching to capacity and workflow tracking. We are launching subtasks very-very soon which will make working in the projects section even better.

JG
Jinay G.
Sales & Marketing Representative
Small-Business (50 or fewer emp.)
"The Sales & Marketing Rep’s Daily Grind Tool"
5/5
What do you like best about Scoro?

I log my time against specific activities—"cold calling," "proposal writing," "campaign follow-up." Management can then run a report showing which of my activities actually led to a closed deal. This data is brutal but helpful; it tells me to stop wasting time on low-conversion tasks and focus my energy where the money is. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

Scoro didn't make my job easier in the "less work" sense, but it made it better by putting all the chaos into one controllable bucket. It’s the platform that made me more efficient and, honestly, more accountable. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thanks for the thoughtful review, Jinay! Love how you’re using activity-level time logs to link effort to won deals. That visibility is exactly the point: it helps cut low-conversion work and double down where revenue happens, while giving managers clean attribution without extra spreadsheets. Your note about “not less work, but better work” resonates; Scoro is designed to channel the grind into one controllable system so you’re more efficient and accountable.

Verified User in Consulting
UC
Verified User in Consulting
Mid-Market (51-1000 emp.)
"Perfect tool for Productivity for Startup Comapanies"
4/5
What do you like best about Scoro?

it is a very structured platform for new startup companies. by using this our company productivity has increased a lot. there is no confusion in terms of tasks, projects, progress reports and there no hassle to track all of them at one place. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

the platform is laggy sometime to due to large data imports and new member invites. very choppy in low internet bandwidth and it might be good if there is an mobile application for this. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thank you for sharing such a positive review!

It is fantastic to hear that Scoro is helping your company increase productivity by providing a structured platform where tasks, projects, and progress reports are all managed without hassle in one place. We are glad that the transition to effortless work is becoming a reality as you onboard more team members, especially since Scoro is designed to eliminate the confusion of scattered data by uniting your projects and resource management. Knowing that task management has become easy for your team confirms that our core mission of streamlining professional services is hitting the mark for your startup.

Regarding your feedback on the mobile experience, I am happy to share that we do have an official Scoro mobile application available for both iOS and Android that allows you to manage tasks, your calendar, and projects on the go.

We truly appreciate you choosing Scoro as your productivity partner and thank you again for your honest feedback!

Mariana R.
MR
Mariana R.
"Powerful CRM with User-Friendly Interface, But with Integration Issues"
4/5
What do you like best about Scoro?

Scoro is incredibly powerful and I love the work they are doing. I especially enjoy the reports, which are a valuable tool for analyzing team performance. Additionally, although Scoro may seem complex at first due to the number of features, the platform turns out to be intuitive for tech-savvy users like us who work in a marketing agency. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

The price. The platform is incredible, but it does not adapt to our end-to-end processes (the reason we acquired it). We are still considering whether the high investment is worth it for a service that forces us to have other complementary expenses. For example, Scoro's sales functions do not adapt to our process. Communication with clients is very limited. The lack of multiple templates and other customizations in the sales process has forced the department to revert to its old system. Additionally, at the daily management level, there is no dashboard that offers us an overview of the projects; although one can be created, the process is impractical due to the monthly variability in the number of projects. This forces us to manage an overview externally. Also, the management of some functions related to sending invoices is carried out externally by the finance department due to the lack of necessary functions. Additionally, the translation into Spanish is poor, with multiple names for the same function, which can cause confusion. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thank you for the thoughtful review, Mariana! We’re glad Scoro’s reporting and CRM help your agency analyze team performance and that the platform feels intuitive once you’re in the flow. Your feedback on price, sales process fit, client communications, portfolio visibility, invoicing needs and Spanish translation is heard.

A few options that may help right away: configure sales pipelines with custom fields and stages; use multiple quote and PDF templates plus product price lists; enable email sync and shared inbox or the Client Portal for tighter comms; build a portfolio dashboard with saved filters, widgets and grouped project lists for a rolling month view; and connect finance via native integrations or API to cover advanced invoicing steps. We’re actively improving sales templates and comms, portfolio dashboards, invoicing flexibility and Spanish localization – your notes help us prioritize. If you’d like, we can review your workspace and tailor the setup so you get end-to-end coverage without relying on external tools.

Julia L.
JL
Julia L.
Group Finance Director
Mid-Market (51-1000 emp.)
"Driving Efficiency and Visibility Across Our Business"
4.5/5
What do you like best about Scoro?

Scoro has become the backbone of our operations since we started using it in 2021. What I appreciate most is how seamlessly it brings together project management, time tracking, invoicing, and reporting in one place. The dashboards are incredibly helpful for keeping visibility across projects, and the reporting tools give us real-time insights that support smarter business decisions. It’s intuitive to use, and it really saves us from juggling multiple disconnected tools.

The implementation was straightforward, and the Scoro team provided excellent support throughout the onboarding process, which made adoption smooth and stress-free. It integrates very well with our wider business ecosystem, making it easy to align with our existing workflows. We use Scoro daily across the entire business, and it has become indispensable for keeping everything running smoothly. On top of that, their customer support is consistently responsive and helpful, giving us confidence that we always have the backing we need. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

There’s very little to dislike. Like any robust platform, it takes a bit of time to get fully set up and learn all the features, but once the team is onboarded, it’s smooth sailing. One challenge is when you manage several entities in different currencies — there isn’t yet a way to get a high-level view of each entity side by side in their individual currencies. Another small annoyance is that Scoro’s rounding doesn’t always align with Xero’s two-decimal rounding, which means invoice sync sometimes requires manual penny adjustments. That said, these are relatively minor compared to the overall value, and Scoro continues to improve its interface and add useful updates, showing they listen to customer feedback. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thanks so much for the thoughtful review and for trusting Scoro since 2021, Julia! We’re delighted that the all-in-one setup, dashboards, and reporting are giving your team real-time visibility and helping you make smarter decisions. We really appreciate the partnership and the kind words about our onboarding and support.

KB
Khaoula B.
Senior marketing manager
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Real-Time Analytics and Robust Security Make This Tool Stand Out"
4.5/5
What do you like best about Scoro?

It has a great dashboard for reporting. It has in built reports that show analytic in real-time which helps in making informed decisions.

It offers seamless data security through two factor authentication and access controls hence our data is always safe from attacks.

It also integrates with other tools easily. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

I do not have issues with this tool. It has been efficient and fulfilling. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thank you for the excellent review, Khaoula! We’re thrilled that Scoro’s real-time dashboards and built-in reports are helping you make faster, better decisions. It’s great to hear our security features, such as two-factor authentication and granular access controls, give you confidence while integrations keep your tools connected. We’re also glad resource and capacity planning are clearer now, helping you balance workloads, and that invoicing and billing are quicker.