Sanchit S.
SS
Sanchit S.
Strategic Advisor
Small-Business (50 or fewer emp.)
"ELI Bot Makes Finding Information Effortless"
4/5
What do you like best about Scoro?

I like the AI chatbot functionality which got added. The ELI bot is the easiest way for me to navigate and find information I am looking for Review collected by and hosted on G2.com.

What do you dislike about Scoro?

ELI chatbot is still developing and at times break down. However, it's improving a lot Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thank you so much for the thoughtful review, Sanchit! It's great to hear NEXD now has one clear, real-time view of revenue and spending trends by client, plus automatic alerts on outstanding dues, instead of piecing that together across separate spreadsheets. Scoro's AI (ELI chat) sounds like it's become your shortcut for finding answers fast, which is exactly what we built it for. We hear you on the rough edges, and the good news is ELI came out of beta this April with a much steadier, more capable version, you can read about the upgrade here: https://www.scoro.com/blog/scoro-version-update-26-4/. Thanks again for taking the time to share your experience, we're glad Scoro is supporting 20-person MarTech teams so well.

See how Scoro improved
Heidi H.
HH
Heidi H.
General Manager: Business Execution
Small-Business (50 or fewer emp.)
"Enhances Visibility, Streamlines Processes, and Provides Unmatched Support"
5/5
What do you like best about Scoro?

I love how the Scoro team set themselves apart with their unmatched customer service. Scoro is a brilliant system that has improved visibility across the business and eased the admin burden on the team. It has streamlined internal processes and tracking of projects and costs. I particularly appreciate its ease of use and how it effortlessly links costs across projects and resources. The improved reliability of data and reduced administrative burden impress me. The setup was easy, making the transition smooth for our team. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

Internal navigation, it's hard to ‘go back’ to a previous screen, need to keep multiple tabs open to speed up work across multiple projects. A similar setup to having a root directory would be ideal, where you can click up one ‘folder level’. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Hi Heidi, thank you so much for taking the time to leave such an awesome 5-star review!

It is fantastic to hear that Scoro is helping you streamline your internal processes, enhance visibility, and significantly ease the administrative burden on your team. By effortlessly linking costs across projects and resources, Scoro is designed specifically to provide that improved data reliability and project cost tracking you mentioned, ensuring you can focus more on execution and less on manual data entry.

I am thrilled that you particularly appreciate the system’s ease of use and the unmatched support from our team, as we strive to make the transition and daily operations as smooth as possible for every business.

Regarding the navigation and the "folder level" structure you mentioned, while we don't have a traditional root directory, I recommend making use of the Bookmarks feature to save your most frequent filtered views, which allows you to jump back to specific project lists or financial overviews with a single click from the top menu. Additionally, you can customize your global search settings and personal menu to keep your most-used modules like Projects or Finances front and center, reducing the need for multiple tabs.

We truly appreciate you choosing Scoro to power your business execution and for being such a champion user!

Verified User in Internet
UI
Verified User in Internet
Mid-Market (51-1000 emp.)
"A Powerful solution for project and financial management"
4.5/5
What do you like best about Scoro?

It is a all in one approach to business management. it seamlessly connects project management , resource planning, CRM, time tracking, and financial reporting, given teams complete visibility into their operations. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

The Initial setup and customization process may require a significant time investment, and some advanced reports and workflows have a learning curve. smaller team that only need basic project management features might find the platform more complex than necessary. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thank you for this honest review and for taking the time to walk through how Scoro fits into your operations!

Bringing project management, resourcing, CRM, time tracking, and financial reporting into one place has helped teams like yours eliminate silos and get real time visibility into progress and profitability, so decisions no longer wait on scattered spreadsheets.

Many mid-market sized teams tell us the all in one connection between planning, tracking, and billing dashboards is what makes daily work feel manageable again, since everything lives in one place instead of five disconnected tools.

We appreciate you choosing Scoro and are glad it's giving your team a single source of truth to work from.

Justas L.
JL
Justas L.
Sales manager
Small-Business (50 or fewer emp.)
"Overall positive experience with Scoro, but a few improvements needed:)"
5/5
What do you like best about Scoro?

What I like best about Scoro is its speed, customisability, and clean UI. I’ve used a few CRMs in the past—mainly Salesforce—and Scoro has given me a better experience in all three of those areas. It’s also quite intuitive, so it didn’t take long to get comfortable using it day to day. Overall, I’ve recommended Scoro to friends in sales. I’ve also had a fairly positive experience with Scoro’s support team whenever I needed help. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

The main drawback for us is the contract creation process. The workflow requires repeating the same selection steps for all customers, even though the required details differ depending on the client type (company vs. individual). We would benefit from more flexibility—ideally, the ability to configure conditional fields based on legal status (e.g., LLC vs. private individual). In addition, PDF exports occasionally generate unclear or inconsistent file names.

Also, it would save us a lot of time if Scoro allowed exporting documents in Word format (e.g., .docx), not only as PDFs. When we need to make individual changes to a contract, we currently do it by duplicating and editing the PDF template. Because this relies on manual steps, human error sometimes happens—occasionally a change is missed or left out—which can lead to issues later. Having a Word export option would make these one-off edits easier and reduce mistakes.

I think commenting and tracking information in Scoro could be cleaner. In one company I worked for, we used a custom CRM (more call-center oriented) that handled task tracking really well. You could create a task and expand it like a thread to see all colleague comments and updates in one clear place. In comparison, Scoro’s documentation/history for tasks and comments doesn’t feel as clean or easy to follow because everything is under one category. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Hi Justas, thank you for leaving such an awesome and detailed review of your experience with Scoro.

It is great to hear how Scoro is streamlining your task management and delegation, especially by providing a central hub that ensures work continues smoothly even when colleagues are away. By utilizing our CRM and pipeline features alongside integrated reporting, you are able to move away from manual tracking in Word files and focus on driving sales while keeping your supervisor updated on margins and statistics in real time. We are thrilled that you are enjoying the speed, customizability, and clean UI of the platform, as we aim to provide an intuitive alternative to tools like Salesforce that fits naturally into your daily sales workflow. Regarding your feedback on contract workflows, you can use PDF templates with multiple sets of conditions to better manage different client types, and for those one off edits, our recent version updates have introduced more flexibility in document handling and integration options that might reduce the need for manual PDF duplication. To address your point about communication clarity, you can use the Activity Feed or the comments section within specific tasks to centralize updates, and you might find that using the Task Board view helps visualize these threads more clearly.

We truly appreciate you choosing Scoro and recommending us to your network.

Annija B.
AB
Annija B.
Project manager
Small-Business (50 or fewer emp.)
"Excellent for Calendar Management"
4.5/5
What do you like best about Scoro?

What I appreciate most about Scoro is its intuitive and detailed calendar, which allows easy tracking and management of all resources, including colleagues' availability, meeting rooms, and various project-related elements. The visibility provided by Scoro significantly improves our team's organization and resource planning, making project management smoother and more efficient. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

The least helpful aspect of Scoro is its task creation functionality, which feels somewhat cumbersome. It is simpler and quicker to add tasks directly into the calendar rather than using the designated task creation feature. This minor inconvenience disrupts workflow efficiency, especially when frequent task updates or additions are required. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Hi Annija, thank you for sharing such a positive and thoughtful review! It is wonderful to hear that Scoro is solving your resource allocation challenges and reducing scheduling conflicts by providing a comprehensive view of your team's availability and room bookings.

We are delighted that our intuitive calendar and the oversight it provides have improved your productivity and made the overall project management experience smoother for your team.

Regarding your feedback on task creation being cumbersome, we recommend checking out Task Bundles via the link adde below to see if automating standard task sets could save you time, or exploring the Planner for a more visual approach to adding work.

I appreciate you choosing Scoro to help your business scale and stay organized.

See how Scoro improved
Rivo G.
RG
Rivo G.
Salesperson/Project manager
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"The BEST CRM program out there!"
5/5
What do you like best about Scoro?

Very helpful at keeping track of project expenses and tasks. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

Lower tier subscriptions have less options, that sometimes seem specifically lacking to make you subscribe to a more expensive plan. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thank you for the great review, Rivo! It's fantastic to hear that GVT Tehnika now has a real-time, single-source view of project costs, so nothing slips through the cracks between quoting and delivery. Being able to manage your task lists right alongside that budget data means you can catch issues early instead of hunting through separate tools. Thanks again for sharing your experience, we're glad Scoro is helping your team run projects so smoothly.

Sandrine T.
ST
Sandrine T.
Small-Business (50 or fewer emp.)
"Effortless Task Planning with Scoro"
5/5
What do you like best about Scoro?

I find Scoro to be very user-friendly with its easy-to-use interface, which makes planning tasks straightforward. I also appreciate the ability to tag other team members directly, avoiding the need to message them separately. Setting up Scoro was very easy, which was a nice change from our previous platform that was hard to use. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

I do a lot of 5-minutes tasks and I find it sometimes tiring to add them. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thank you for the wonderful review, Sandrine! Knowing exactly where your hours go on each task gives you the real data to plan capacity ahead of time instead of guessing, which is exactly what our time tracking and resource planning tools are built for. Day to day, we're glad the clean interface and the ability to tag teammates directly on tasks have made coordination so much easier, especially compared to your previous setup.

For those quick five minute tasks, our new ELI assistant lets you create or update tasks in plain language, so you can knock out a handful of small entries with one chat message instead of clicking through the task form each time (https://www.scoro.com/blog/scoro-version-update-26-4/).

Thanks again for choosing Scoro, we're glad it's working so well for Webit Interactive.

See how Scoro improved
Edgaras M.
EM
Edgaras M.
Junior Sales Representative
Small-Business (50 or fewer emp.)
"Scoro: The Ultimate All-in-One Solution for Seamless Team Collaboration"
5/5
What do you like best about Scoro?

Scoro fits my workspace perfectly, as it allows multiple users to connect seamlessly and supports nearly every type of activity I need, from client meetings and business travel to administrative tasks. I rely on it entirely instead of fragmented calendars and notebooks because its intuitive interface makes scheduling effortless, and the robust mobile app ensures constant access on my phone—a huge advantage for on-the-go sales professionals like me.

Overall, I consider it one of the best—if not the best—products of its kind, with powerful CRM features for lead tracking and customizable dashboards for real-time insights. I would definitely recommend it to any company dealing with customers, though its versatility extends far beyond, aiding project management and resource planning in dynamic environments.

In our weekly team meetings, we use Scoro to track each other's progress, review pipelines, and discuss all relevant topics, making it nearly impossible to overlook key details or deadlines. We also leverage it to register new leads, follow up systematically, and even organize company team-building events with ease.

In summary, Scoro masterfully combines calendar, notes, lead management, team collaboration, and reporting into a single, scalable app, complete with a mobile version that keeps everything synchronized. Its time-saving automation and comprehensive analytics have boosted our efficiency by a lot. 10/10. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

To be completely honest, I haven't found anything to dislike about Scoro. The only problem we've experienced was when my colleague was unable to access the app on their phone for a week. Aside from that, we have no complaints. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thank you for the incredible review, Edgaras! We’re thrilled Scoro is powering your day from calendar and notes to CRM, dashboards and team collaboration, both on web and mobile. Love hearing that weekly meetings, pipeline reviews and lead follow-ups run in one place, and that automation and analytics are saving real time. The mobile access issue your colleague hit isn’t the experience we want – if it happens again, our support team can help troubleshoot sign-in, app version and device settings to get things working fast. We’ll keep shipping improvements to make scheduling, lead tracking and resource planning even smoother. Thanks again for the 10/10 and for recommending Scoro.

Pete M.
PM
Pete M.
Account Director
Small-Business (50 or fewer emp.)
"All-in-One Solution for Team Collaboration"
5/5
What do you like best about Scoro?

I like that Scoro keeps everything in one place, which is very handy for finance, project management, and business development. I appreciate that the whole team can use it wherever and whenever they need. The AI component has been a help too. The setup process was super easy, making the transition smooth. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

Nothing, it's great, I wouldnt change anything Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thank you so much for the great review, Pete! It's wonderful to hear your finance, delivery, and business development teams are all working from one connected, real-time system, so nothing gets lost moving from a new opportunity all the way through to invoicing. On top of that, having ELI (Scoro AI) on hand as an AI assistant, and being able to jump in from wherever the team happens to be working, sounds like it's made the whole setup even smoother. Thanks again for such kind words, we're glad Scoro is bringing your management consulting team together so well.

RB
Rebecca B.
Finance and Office Manager
Small-Business (50 or fewer emp.)
"Excellent customer service"
5/5
What do you like best about Scoro?

A few new things I’ve come to appreciate about Scoro are its continuous interface improvements, enhanced automation tools, and growing integration ecosystem. The updated UI feels cleaner and more intuitive, making it easier to navigate between projects, finances, and tasks. I’ve also found the expanded automation rules incredibly helpful—they reduce repetitive admin work by automating status updates, notifications, and data syncing. Finally, the increasing number of native integrations, especially with accounting and productivity tools, has made Scoro even more central to our workflow. These updates show that the platform is evolving in ways that genuinely improve day-to-day efficiency. Review collected by and hosted on G2.com.

What do you dislike about Scoro?

Another area where Scoro could improve is the overall complexity of initial setup and configuration. Many of the most powerful features—like automation rules, permissions, and financial settings—require a fair amount of trial and error to get right. More guided setup tools or prebuilt best-practice workflows would make onboarding much smoother. Additionally, some of the reporting customizations still feel rigid, especially when trying to combine financial and operational data in more advanced ways. Improving flexibility in these areas would help teams fully tailor Scoro to their processes without relying on workarounds. Review collected by and hosted on G2.com.

Response from Karin Kanamäe of Scoro

Thank you so much for the detailed review, Rebecca! We are very glad you are happy with Scoro and it helps you free up more time for billable hours.