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ScoreStory

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Most surveys tell you the score and leave you guessing about the reason. ScoreStory asks one question (NPS, CSAT, Customer Effort Score or eNPS) and then lets an AI interviewer have a short conversation with every participant about why. They answer by typing or speaking, in one of eight languages. ScoreStory links every answer to your themes, labels its sentiment and writes a conclusion you can filter by team, location or segment. Hosted in the EU. Free for your first 10 participants.

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When users leave ScoreStory reviews, G2 also collects common questions about the day-to-day use of ScoreStory. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

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