[ Scorebu... Reviews ](https://www.g2.com/products/scorebuddycx/reviews) [ Scorebu... Reviews ](https://www.g2.com/products/scorebuddycx/reviews) # ScorebuddyCX Pricing Overview [Editedit](https://my.g2.com/scorebuddycx/pricings) Free Trial ## ScorebuddyCX Pricing Key Insights Last updated on Jul 01, 2026 * * * ScorebuddyCX offers **3 pricing editions** , starting at **$0**. ScorebuddyCX pricing tiers are designed to support different usage levels and team sizes. ScorebuddyCX also offers a **free trial**. Compare the ScorebuddyCX pricing table below to figure out the best fit for your needs. Some plans may require you to contact **ScorebuddyCX** for **custom pricing**. * * * Foundation — $0 / 0 seat Per Month Accelerate — $0 / 0 seat Per Month Elite — $0 / 0 Seat Per Month Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Foundation Free Trial 0 seat Per Month [Request Demo](#) Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting - Customizable Scorecards - AI Assistance - QA Workflows - Calibration Module - Agent Dashboards - Advanced Reports Suite - Root Cause Analysis - Compliance Reporting - Peer to Peer Scoring - Standard integrations - Silver Onboarding Show More Accelerate Free Trial 0 seat Per Month [Request Demo](#) Advanced QA solutions with AI Autoscoring and AI assist, coaching module and integrated business Intelligence (BI) - Foundation features plus... - AI autoscoring - 2,500 monthly AI scores included - Scorebuddy BI custom Dashboards - Multi Lingual UI - In App coaching module - Dedicated Client Manager - CCasS Integrations - Gold Onboarding Show More Elite Free Trial 0 Seat Per Month [Request Demo](#) Enterprise optimised solution with voice transcription, AI translation, advanced integrations and AI professional services - Foundation + Accelerate features plus... - Conversation Analytics - 10,000 monthly AI scores included - AI Voice Transcription - AI Translation - Salesforce Integration - Open API Integration - Single Sign On (SSO) - Select Data Regions (EU, US, UK) - AI Optimisation Service - Platinum Onboarding Show More Please contact Scorebuddy for precise pricing related to your needs. Pricing information for ScorebuddyCX is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ScorebuddyCX must be conducted with the seller. Pricing information was last updated on August 12, 2025 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 12 months ### Average Discount 13% ### Perceived Cost $$$$$ ## ScorebuddyCX Pricing FAQs Generated using AI Is ScorebuddyCX free, or does it offer a free trial? ScorebuddyCX does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does ScorebuddyCX cost in 2026? Pricing details for ScorebuddyCX are not publicly listed. Users should visit the ScorebuddyCX's official pricing page or contact the vendor directly for current pricing information. Who is ScorebuddyCX pricing best suited for? Based on G2 reviewer demographics and ScorebuddyCX's pricing structure, the Foundation tier suits small businesses and first-time QA adopters needing core scoring and compliance tools, as confirmed by G2 reviewers in outsourcing and financial services. The Accelerate tier is best suited for mid-market contact centers in industries like outsourcing, banking, and consumer services that need AI-assisted scoring and integrated coaching. G2 reviewers from enterprise organizations in airlines, IT services, and outsourcing gravitate toward the Elite tier for its advanced AI capabilities, voice transcription, and enterprise integrations. ScorebuddyCX's pricing overall fits contact centers of all sizes prioritizing structured, scalable quality assurance. What are the key differences between the free and paid versions of ScorebuddyCX? ScorebuddyCX does not offer a permanent free version, but G2's pricing data for ScorebuddyCX confirms a free trial is available across all three tiers. The Foundation trial provides access to core QA features including customizable scorecards, workflows, calibration, and standard reporting. ScorebuddyCX's paid Accelerate tier adds AI autoscoring with 2,500 monthly AI scores, a coaching module, business intelligence dashboards, CCaaS integrations, and a dedicated client manager. The Elite tier further unlocks conversation analytics, 10,000 monthly AI scores, voice transcription, AI translation, Salesforce and open API integrations, SSO, and selectable data regions, making it ScorebuddyCX's most enterprise-ready paid option. Is ScorebuddyCX considered good value for its pricing? ScorebuddyCX is broadly considered good value, with G2 reviewers awarding it a strong average rating and frequently praising its user-friendly interface, customizable scorecards, and responsive support. G2 users in small businesses specifically highlight that pricing is reasonable and flexible based on user numbers. However, a handful of G2 reviewers flag cost as a concern, with one noting ScorebuddyCX is expensive enough to prompt reevaluation, and another citing per-agent pricing that inflated costs for part-time workforces. One reviewer also flagged a roughly 40% renewal price increase attempt. Overall, the consensus among G2 reviewers is that ScorebuddyCX's pricing delivers strong returns for teams prioritizing structured QA, coaching, and compliance. ## Top-Rated Alternatives [ ![Playvox Quality Management](https://images.g2crowd.com/uploads/product/hd_favicon/d08404ba5e0eade02c99546c6bec9920/playvox-quality-management.svg "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![MaestroQA](https://images.g2crowd.com/uploads/product/hd_favicon/adafc3aa5f749df6c87fb172bde7d79d/maestroqa.svg "MaestroQA") MaestroQA 4.7/5(324) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/a701734fefa14b5b45938d64afe1dc2a/zendesk-contact-center.svg "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ View All Alternatives ](https://www.g2.com/products/scorebuddycx/competitors/alternatives) ## ScorebuddyCX Pricing Reviews (2) NB Nycole B. Quality Analyst Mid-Market (51-1000 emp.) 8/18/2025 More Options - - [Respond as ScorebuddyCX](https://www.g2.com/survey_responses/scorebuddycx-review-11566444/official_response/new) "Scorebuddy , My Awesome Buddy!" 5/5 What do you like best about ScorebuddyCX? It's very easy to use especially with the calibration. Useful and convenient! Everyone can use it anywhere they are. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? Some boxes are not needed but cannot be removed Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Problems Scorebuddy Solves: Inconsistent Quality Monitoring: Traditional QA processes can be subjective and inconsistent. Scorebuddy provides standardized scoring criteria that ensure every agent is evaluated fairly and uniformly. Manual and Time-Consuming Evaluations: Evaluating calls and interactions manually takes a lot of time. Scorebuddy automates much of this process, speeding up feedback loops. Lack of Real-Time Feedback: Without timely feedback, agents can continue making the same mistakes. Scorebuddy helps deliver quicker insights so agents can improve faster. Difficulty in Identifying Training Needs: It can be hard to spot trends or recurring issues across many interactions. Scorebuddy’s analytics highlight specific areas where agents or teams need coaching. Limited Visibility for Managers: Managers often struggle to get a clear overview of team performance. Scorebuddy dashboards provide real-time metrics and detailed reports. Benefits You Could Experience: Improved Customer Experience: By consistently monitoring and improving agent performance, customer interactions become smoother and more effective. Increased Agent Productivity and Morale: Agents get clear, actionable feedback and recognition for good performance, leading to motivation and faster skill development. Data-Driven Decisions: Management can use reliable data to make informed decisions about training, staffing, and process improvements. Cost Savings: More efficient QA reduces the resources spent on manual evaluations and lowers the risk of costly errors. Review collected by and hosted on G2.com. Show More 9/3/2025 Current UserValidated ReviewerSource: Organic ![Luis C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis C.") LC Luis C. Team Lead Mid-Market (51-1000 emp.) 8/19/2025 More Options - - [Respond as ScorebuddyCX](https://www.g2.com/survey_responses/scorebuddycx-review-11568218/official_response/new) "An expensive spreadsheet" 0/5 What do you like best about ScorebuddyCX? The idea of having the QA automatised is great but I think the delivery is not what we expected. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? User interface is from the 2000s, and very complex to use and integrate. The team is not very responsive, VP of marketing requested a video testimonial and stopped replying. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Quality Assurance - Being able to automate the QA but not working at the moment after around 5 months Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ScorebuddyCX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.7/5(324) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### Categories on G2 [ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [ Best software for tracking ROI on marketing spend ](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend)[ What platform integrates QMS with document control systems? ](https://www.g2.com/discussions/what-platform-integrates-qms-with-document-control-systems)[ Top-rated portals for client collaboration and communication ](https://www.g2.com/discussions/what-are-the-top-rated-portals-for-client-collaboration-and-communication) [ User-friendly AR software for my new business ](https://www.g2.com/discussions/user-friendly-ar-software-for-new-businesses)[ Which digital wayfinding tools integrate accessibility features for visitors with visual constraints while meeting compliance requirements? ](https://www.g2.com/discussions/which-digital-wayfinding-tools-integrate-accessibility-features-for-visitors-with-visual-constraints-while-meeting-compliance-requirements)[ Pros and Cons Details ](https://www.g2.com/products/scorebuddycx/reviews?qs=pros-and-cons) Show More [ Best software for tracking ROI on marketing spend ](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend)[ What platform integrates QMS with document control systems? ](https://www.g2.com/discussions/what-platform-integrates-qms-with-document-control-systems)[ Top-rated portals for client collaboration and communication ](https://www.g2.com/discussions/what-are-the-top-rated-portals-for-client-collaboration-and-communication) [ User-friendly AR software for my new business ](https://www.g2.com/discussions/user-friendly-ar-software-for-new-businesses)[ Which digital wayfinding tools integrate accessibility features for visitors with visual constraints while meeting compliance requirements? ](https://www.g2.com/discussions/which-digital-wayfinding-tools-integrate-accessibility-features-for-visitors-with-visual-constraints-while-meeting-compliance-requirements)[ Pros and Cons Details ](https://www.g2.com/products/scorebuddycx/reviews?qs=pros-and-cons)