--- title: ScorebuddyCX Reviews meta_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 835 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 835 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ScorebuddyCX Reviews **Vendor:** ScorebuddyCX **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 835 ## About ScorebuddyCX AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. ## ScorebuddyCX Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of ScorebuddyCX, enabling smooth implementation and effortless navigation for all team members. (66 reviews) - Users appreciate the **customizable scorecards and powerful analytics** of ScorebuddyCX, enhancing measurable and developmental quality assurance. (48 reviews) - Users value the **streamlined coaching process** in ScorebuddyCX, enhancing collaboration and visibility for improved performance tracking. (24 reviews) - Users value the **efficiency** of ScorebuddyCX in quality assurance, enhancing clarity and streamlining the evaluation process. (23 reviews) - Users appreciate the **simplicity and ease of use** of ScorebuddyCX, enhancing QA processes and providing valuable insights. (21 reviews) - Users find Scorebuddy to be **intuitive and user-friendly** , enhancing their overall quality review process and satisfaction. (20 reviews) - User Interface (17 reviews) - Experience Improvement (15 reviews) - Customization (14 reviews) - Easy Setup (14 reviews) **What users dislike:** - Users find the **missing filtering options** in ScorebuddyCX limits efficiency and complicates review management. (14 reviews) - Users find ScorebuddyCX's **reporting capabilities limited** , requiring extra steps and support for advanced data analysis. (14 reviews) - Users find **layout issues** with ScorebuddyCX, citing outdated design and difficulty in report filtering as major drawbacks. (11 reviews) - Users experience **slow loading** times and occasional lag, hindering efficiency and complicating workflow during peak usage. (10 reviews) - Users report **scoring issues** with ScorebuddyCX, leading to inaccuracies and unviewable scores for reviewed calls. (9 reviews) - Complexity (8 reviews) - Users often face **slow performance** with Scorebuddy, leading to frustration during navigation and data input. (7 reviews) - Initial Difficulties (6 reviews) - Inaccurate Data Analysis (5 reviews) - Inadequate AI Capabilities (5 reviews) ## ScorebuddyCX Reviews ### 1. Score Buddy: Making My Job Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Christian John C. | Executive Services Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ScorebuddyCX?** What I like best about Scorebuddy is how user-friendly it is. It helps me stay organized and makes it easier to manage my tasks. The platform provides everything I need for work in one place, which saves me time and boosts productivity. And What I like best about Scorebuddy as well is its simplicity and ease of use. It makes tracking and managing tasks much more efficient, and the interface is intuitive. It’s a great tool that helps me stay organized and on top of my work. **What do you dislike about ScorebuddyCX?** One thing I would improve about Scorebuddy is the speed at which some features load. It can sometimes be a little slow, especially when handling larger volumes of data. Other than that, it’s a great tool! **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps solve the problem of managing multiple tasks and tracking progress in a streamlined way. It simplifies my workflow by organizing everything in one place, which saves time and reduces errors. As a result, I can focus on my work more efficiently and improve my overall productivity ### 2. Lifesaver!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about ScorebuddyCX?** It helps boosts my productivity and helps me fill the gaps in my work **What do you dislike about ScorebuddyCX?** User interface is very complicated, Difficult to toggle between scorecards **What problems is ScorebuddyCX solving and how is that benefiting you?** it helps with my review and increases my productivity ### 3. Helpful for Tracking KPIs, but Crashes and Record-Keeping Can Be Unreliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** Keeping up with KPIs and records, and also being able to mark them as needed. **What do you dislike about ScorebuddyCX?** It sometimes crashes, and it doesn’t always keep a record of the work I’ve done. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scoring, staying on top of KPIs, and the quality side of things. ### 4. Love the Features—A Fantastic Experience So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about ScorebuddyCX?** score buddy help me to easily track my monthly calls review **What do you dislike about ScorebuddyCX?** score buddy have a great features and benefits so none so far **What problems is ScorebuddyCX solving and how is that benefiting you?** Score Buddy helps me solve my score during my monthly review. ### 5. Ease of Use That Delivers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** ease of use, lot's of features, saves progress automatically as draft **What do you dislike about ScorebuddyCX?** no issues other than the fact it automatically opens a report when you double click to open as a new tab, so a lot of back and forth **What problems is ScorebuddyCX solving and how is that benefiting you?** n/a ### 6. Keeps Our Reps on Track. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about ScorebuddyCX?** Scorebuddy allows us to easily manage and ensure our phone agents are staying on track and following company objectives. **What do you dislike about ScorebuddyCX?** I wish the formatting could be adjusted to be more "American-ized" for time and date. **What problems is ScorebuddyCX solving and how is that benefiting you?** It helps us ensure our agents are saying the message the company wants and provides guidance in cases where changes are needed. ### 7. Scorebuddy is the Best! **Rating:** 5.0/5.0 stars **Reviewed by:** Sigfredo R. | Customer Support Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2025 **What do you like best about ScorebuddyCX?** It's very easy to navigate and use which is very helpful to me and my colleagues. **What do you dislike about ScorebuddyCX?** As of now, I don'y have any negative experience using the Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** We use it on our company to have our scores updated for daily, weekly and monthly. ### 8. Easy to Navigate and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about ScorebuddyCX?** It's easy to navigate and easy to understand they system **What do you dislike about ScorebuddyCX?** sometimes it's slow and not showing accurate computations **What problems is ScorebuddyCX solving and how is that benefiting you?** it shows us our target especially with quality ### 9. Clear and concise **Rating:** 4.0/5.0 stars **Reviewed by:** Cosmin Vladut T. | Support Level 2, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about ScorebuddyCX?** How easy it is to interpret the results and how easy it is to read the review **What do you dislike about ScorebuddyCX?** Nothing so far............................ **What problems is ScorebuddyCX solving and how is that benefiting you?** It is helping me gain an insight on my performance. ### 10. Scorebuddy experience **Rating:** 5.0/5.0 stars **Reviewed by:** Panos D. | Travel Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about ScorebuddyCX?** The option to select the period of time you want to check! **What do you dislike about ScorebuddyCX?** I would like it for it to have more clear outlays **What problems is ScorebuddyCX solving and how is that benefiting you?** It is much easier for each agent to check upon their QA stats anytime without having to ask their direct supervisor ### 11. Intuitive All-in-One Platform That’s Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about ScorebuddyCX?** all in one platform, easy to use, intuitive **What do you dislike about ScorebuddyCX?** Automated evaluation and analytics depend heavily on integrations or optional add‑ons. **What problems is ScorebuddyCX solving and how is that benefiting you?** call scoring solutions ### 12. User-friendly interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about ScorebuddyCX?** What I like best about Scorebuddy is its user-friendly interface. It’s intuitive and easy to navigate, which makes reviewing and scoring interactions much more efficient. The layout is clean, and the way categories and comments are structured helps streamline the QA process without feeling overwhelming. **What do you dislike about ScorebuddyCX?** So far, I haven’t found anything to dislike about Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps solve key challenges in quality assurance by providing a structured, transparent way to evaluate customer interactions. ### 13. customer service representative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about ScorebuddyCX?** What I like about Scorebuddy is that it keeps scores on my work and almost tells me what I am best at and also what I need to work on. **What do you dislike about ScorebuddyCX?** At this moment, I have no dislikes of Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** For me ? Scorebuddy is helping me with my work calls. Is it benefiting me? YES it is , The way it helps with the weaknesses is amazing. ### 14. A very good system for compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Thato Tony M. | Customer Service Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about ScorebuddyCX?** The Dashboard feature make it easy to use. **What do you dislike about ScorebuddyCX?** The inability to change from light mode to dark mode **What problems is ScorebuddyCX solving and how is that benefiting you?** We notified about our compliance, and we can improve by being alerted and coached ### 15. Great quality assurance platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about ScorebuddyCX?** The best thing I like about Scorebuddy is that it uses AI powered scoring to ensure every conversation get covered without the need of any manual process. Also, it is very easy to use and has a very good beginner friendly UI. **What do you dislike about ScorebuddyCX?** Sometimes I experience slow loading time with Scorebuddy. Overall performance can be increased, especially in navigation between pages. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps significantly to improve quality assurance efficiency by automating tasks and providing the analytics to monitor. The ability to customize scorecards makes it more flexible to use. ### 16. Scorebuddy Review **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme A. | Helpline Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about ScorebuddyCX?** Its very intuitive, efficient and performance improving **What do you dislike about ScorebuddyCX?** I have a difficult to locate some pending reviews to be approved **What problems is ScorebuddyCX solving and how is that benefiting you?** It does improve our performance and quality at all ### 17. Ease of Use. **Rating:** 5.0/5.0 stars **Reviewed by:** Chrisfhelle John B. | agent, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about ScorebuddyCX?** An app that is so user-friendly I didn't have a hard time navigating it on my first try and been using it for all of my audits. It helps me finish my audits faster because it's so easy to use. There's the draft feature where I can always continue where I left off, generating reports would only take a couple of seconds, and the data that it can store. You can even see last year's audit. **What do you dislike about ScorebuddyCX?** I don't have any dislike with the current version. **What problems is ScorebuddyCX solving and how is that benefiting you?** Generating QA reports - you can simply download the file you need instead of searching for the scores 1 by 1. Easy to discuss when doing coaching sessions. ### 18. I've been using scorebuddy for 1 year. It's satisfactory **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about ScorebuddyCX?** A truly outstanding platform with new update. Not only is it efficient and well-designed, but it also feels warm and thoughtful. My experience has been nothing short of excellent, and I would happily recommend it to anyone seeking quality and satisfaction. **What do you dislike about ScorebuddyCX?** It looks good and verything goes well. Add dark mode if it is possible. **What problems is ScorebuddyCX solving and how is that benefiting you?** I've never experienced any problems on scorebuddy ### 19. Scorebuddy is an efficient platform for Quality Assurance **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about ScorebuddyCX?** It's a fairly easy service to use and navigation is an easy adjustment **What do you dislike about ScorebuddyCX?** adjusting settings is a bit complicated. For example, we are unable to simply add a group to an agents settings. Scorebuddy requires us to add every single scorecard/group instead of just the new one **What problems is ScorebuddyCX solving and how is that benefiting you?** It's really easy to add or a remove a new agent/supervisor which I appreciate ### 20. Scorebuddy is a great resource for monitoring progress. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about ScorebuddyCX?** I enjoy using Scorebuddy because there are many different ways to keep up with your scores, your averages, as well as getting the ability to monitor your team and how they are progressing! **What do you dislike about ScorebuddyCX?** I currently do not have any bad feedback about Scorebuddy. I have never had a problem accessing my account, nor navigating my account both as a Customer Service Representative and Team Lead. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy has been utilized as a tool that helps us monitor the calls our representatives take, and to ensure they are following the guidelines and policies of Virginia's Insurance Marketplace. ### 21. Great tool with a great support team **Rating:** 4.5/5.0 stars **Reviewed by:** Thijs v. | Service Development Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about ScorebuddyCX?** Using Scorebuddy has really helped to take our internal quality reviews to the next level. Instead of having to rely on separate lists and Excel files to keep track of scores, we can easily use Scorebuddy to create scorecards, review our agents and share and discuss the results in a very nice way. Next to that, the team at Scorebuddy has been really helpful in listening to our requests for improvement and making these a reality. Superb support! Lately, we've also found more and more uses for Scorebuddy within the organisation. What started as a Service Desk QA tool, is now developing into a standard tool for measuring quality across multiple teams with different goals. Made possible by the flexibility that Scorebuddy offers in setting up the scorecards. **What do you dislike about ScorebuddyCX?** Having the different type of users and roles can be useful, but also leads to some complexity when moving things around. Nothing that needs to be changed, just something you have to get used to and consider. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is providing us with an easy accessible platform that we can share throughout the different parts of the organisation around the world, whilst maintaining the same set of quality criteria for each group that share the same type of work. **Official Response from Robyn McGinn:** > Hi Thijs, thank you for taking the time to share your thoughts on Scorebuddy. Regarding your feedback about the complexity of the different types of users and roles, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 22. User-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Hristina M. | Analyst, Enforcement and Reporting (AML & PA Reporting), Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about ScorebuddyCX?** Easy to work with, clear and nice-looking software! **What do you dislike about ScorebuddyCX?** Sometimes lags a bit, which might need reloading and some unsaved information to be lost **What problems is ScorebuddyCX solving and how is that benefiting you?** I can submit a review quickly, choosing on of the many relevant templates our TL has created; no hassle or anything, responding to a certain issue with only 1 click ### 23. Efficient and user-friendly tool for quality monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin F. | Legal, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about ScorebuddyCX?** Scorebuddy is easy to navigate and intuitive, making it simple to track performance metrics and evaluate quality across teams. **What do you dislike about ScorebuddyCX?** Occasionally, the user interface can be slow to respond, especially during peak hours. **What problems is ScorebuddyCX solving and how is that benefiting you?** The platform also offers detailed reporting and analytics, which make it easier to identify trends and areas for improvement. ### 24. Continues to Impress & Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel M. | Call Centre Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about ScorebuddyCX?** I love that I'm able to see trends and individual agents' data. It's also made it very easy for individuals to identify their performance. It's gotten easier to use over time. Getting going on this is quite easy and once you get the hand **What do you dislike about ScorebuddyCX?** The dashboard could be improved. I would love to be able to pick out trends of individual opportunities and strengths across a timeframe, agent or group of agents. It's challenging identifying patterns at a granular level beyond the overall score. I'd love shortcuts and favourites since I've had to bookmark things on my browser. **What problems is ScorebuddyCX solving and how is that benefiting you?** Long-term data on the overall scores of the agents in the team has been quite helpful. It also helps keep large data (individual data points from multiple agents) well organised and archived for retrieval. And the output of the results looks good on dashboards and individual results. **Official Response from Robyn McGinn:** > Hi, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help you and your business be its best, and hearing that we have helped you identify areas both strong and weak is fantastic. ### 25. It is clear and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** That we can also extract data (reports) from the entire team. **What do you dislike about ScorebuddyCX?** Sometimes you have to search under which parts something can be found. **What problems is ScorebuddyCX solving and how is that benefiting you?** To monitor quality among my team. ### 26. Excellent application for a process which has QC as it offers a good UI and more flexible features **Rating:** 5.0/5.0 stars **Reviewed by:** VADREVU R. | CDD analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about ScorebuddyCX?** Gives a good view of the items and scores. **What do you dislike about ScorebuddyCX?** Nothing much to dislike, good one to have. **What problems is ScorebuddyCX solving and how is that benefiting you?** It established a platform between the analysts and QC team where all the scores are available in one place, with no need for calculation. Also, it provided comparisons. ### 27. Nice and easy **Rating:** 4.0/5.0 stars **Reviewed by:** Borislav K. | Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about ScorebuddyCX?** That it is very straight to the point as I am a very direct person and that fits best with me **What do you dislike about ScorebuddyCX?** I have not met anything that I dislike as of yet **What problems is ScorebuddyCX solving and how is that benefiting you?** Helps me improve on my flaws ### 28. it is friendly user software **Rating:** 5.0/5.0 stars **Reviewed by:** Johannelyn M. | EXECUTIVE SERVICES SPECIALIST II, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ScorebuddyCX?** We can see our score hear in every call that they are listening to,and we can see here that things that we need work on to . **What do you dislike about ScorebuddyCX?** At first I have trouble navigating it but as you check on it , it is friendly user . there are alot of tabs but you can used to it **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is a customer support and contact center quality assurance tool, primarily designed to help organizations assess and improve the quality of their customer interactions. It tackles several key problems within the customer service industry ### 29. Userfriendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about ScorebuddyCX?** Scorecards Task Appraisals Data extraction **What do you dislike about ScorebuddyCX?** Nothing that comes up in my mind about something I dislike **What problems is ScorebuddyCX solving and how is that benefiting you?** Keep track of productivity and reach gols ### 30. Best platform **Rating:** 3.5/5.0 stars **Reviewed by:** Naida I. | Business Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ScorebuddyCX?** Very user friendly platform especially when it comes to the visibility and easy access to the data. **What do you dislike about ScorebuddyCX?** Nothing, there are no downsides to Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** Very easy to navigate, user friendly and you have everything in one place. ### 31. Very likely **Rating:** 5.0/5.0 stars **Reviewed by:** Katyana G. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about ScorebuddyCX?** The stats and analytics Gives the data accurately **What do you dislike about ScorebuddyCX?** Interface can be a bit better Best if you can keep is logged in for a longer period of time **What problems is ScorebuddyCX solving and how is that benefiting you?** It states the QA results for my team **Official Response from Robyn McGinn:** > Hi Katyana, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. Regarding your feedback about 'the interface can be a bit bitter' and 'keep logged in for a longer period of time', we will pass this on to our product team so they can take it into consideration for future enhancements. ### 32. Easy to understand and very useful to improve as agents. **Rating:** 5.0/5.0 stars **Reviewed by:** Noe N. | Customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about ScorebuddyCX?** The possibility of feedback with my team leader. **What do you dislike about ScorebuddyCX?** Nothing. I found it very complete and visual. **What problems is ScorebuddyCX solving and how is that benefiting you?** My call scoring and my overall work as an agent ### 33. Scorebuddy experience **Rating:** 4.0/5.0 stars **Reviewed by:** Liam L. | Business analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about ScorebuddyCX?** Useful for QA quickly and efficiently. And great to give feedback to agents. **What do you dislike about ScorebuddyCX?** Can sometimes load a little slowly which can be frustrating. **What problems is ScorebuddyCX solving and how is that benefiting you?** It solves poor quality from agents as we can coach from failures ### 34. Good user experience navigating the platform very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** zahid k. | Outbound Engagement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about ScorebuddyCX?** Visuals and navigating the platform is excellent **What do you dislike about ScorebuddyCX?** Further tailored options for a more analytical breakdown of individual and specfic teams. **What problems is ScorebuddyCX solving and how is that benefiting you?** Allowing team members review their scores in an effortless manner ### 35. Easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about ScorebuddyCX?** Scorebuddy is an easy to use and navigate system that gives me the information I need with the ease of being able to make any changes needed to scoring methods. **What do you dislike about ScorebuddyCX?** With the Snapshot setting, I would love to be able to toggle and select more than one scorecard name at a time. **What problems is ScorebuddyCX solving and how is that benefiting you?** An easy way to score information and make it easy to share with other team members. ### 36. Really good **Rating:** 5.0/5.0 stars **Reviewed by:** Antonella S. | Specialist Custome Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about ScorebuddyCX?** I have my feedbackI need to keep track of my chats to improve the service. **What do you dislike about ScorebuddyCX?** I don't always agree with the results.because sometimes I disagree **What problems is ScorebuddyCX solving and how is that benefiting you?** Customer Servivce Agent ### 37. Score buddy Review **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Jordan H. | Director of Operations, Financial Aid Processing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about ScorebuddyCX?** Score buddy is a great way to get my advisors scored accurately on their calls and it provides a lot of great insight to help them grow and improve! **What do you dislike about ScorebuddyCX?** Sometimes the system would be slow or lagging but that would be the only thing **What problems is ScorebuddyCX solving and how is that benefiting you?** how we communicate with students in order to make sure we are our meeting our compliance goals. ### 38. Best Usage of time with Vast Features **Rating:** 5.0/5.0 stars **Reviewed by:** Manikanta T. | Team Lead - Customer Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about ScorebuddyCX?** The Supervisor Dashboard is my most liked feature as I use it every week to understand where my team stands and the ease of using it. It helps me to easily implement strategies to devise new ways to provide customer support. The integration of Scorebuddy with our internal CRM has helped to save time without the need to switch tabs. **What do you dislike about ScorebuddyCX?** I feel it would be great if new options such as online resources to improve the communication or possibility any learning courses to be added in the coaching tab for further enhancement. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy provides a comprehensive view of my agents performance and also makes sure to stay compliant in the process. ### 39. Review Scorebuddy QA Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about ScorebuddyCX?** Scorebuddy is incredibly user-friendly. The setup was quick, and the platform is easy to navigate. Configuring scorecards and evaluation metrics to suit our needs was simple, and the dashboard provides a clear, real-time overview of key performance indicators, making it easy to monitor agent performance. **What do you dislike about ScorebuddyCX?** I sometimes find that the reports don't offer as much customization as I’d like. Particularly when I’m trying to track long-term trends or analyze data across different teams or departments. when I am trying to set up a more complex scorecard or evaluation metric, having some extra support would be helpful. like some video tutorial. **What problems is ScorebuddyCX solving and how is that benefiting you?** I’ve been using it to track my team’s errors and give feedback as soon as it’s available on the platform. The speed at which data flows into Scorebuddy helps me stay proactive—by providing timely, actionable feedback, I can address issues before they become bigger problems. This has really helped improve accountability and performance across the team. ### 40. have extensive experience utilizing Scorebuddy, a powerful quality management tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Mohamed M. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2025 **What do you like best about ScorebuddyCX?** Conducting audits on calls and chats, ensuring compliance, performance improvement, and enhanced customer interactions. **What do you dislike about ScorebuddyCX?** N/A..................................... **What problems is ScorebuddyCX solving and how is that benefiting you?** solves key challenges in quality assurance by streamlining call and chat audits, ensuring consistent evaluation criteria, and providing actionable insights for performance improvement. This benefits me by enhancing agent accountability, identifying training needs, and driving higher customer satisfaction through data-driven decision-making. ### 41. I really enjoy using Scorebuddy. However, there are some changes I would like to see. **Rating:** 3.5/5.0 stars **Reviewed by:** Mercedes M. | Quality Control Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about ScorebuddyCX?** I enjoy the easy navigation in finding any call ever audited. I love the calibration feature, it's really helped with internal calibration sessions. Overall this tool has done well for customer support QA feedback and holding sellers to a higher standard of quality. The frequency of use for this tool has become an everyday thing because it is so crucial for our auditing process. **What do you dislike about ScorebuddyCX?** Theres room for improvement for this like... being able to properly save hyper links for videos properly within the notes/comment section. The dashboard tends to not update on the regular so... it shows old performance averages VS the updated performance adverage score. Lastly, I wish that Scorebuddy had the ability to reconise that an an auditors scoring the same activity ID# and have some sort of error message to notify an auditor to not score this specific Activity ID; this would help prevent double scoring for the same Activity ID and having to manually delete one. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps fill the quality gaps between quality control analyst and the account reps. We are able to give great feedback and see the results of our feedback. If need be, we can always relate back to the specific score card even if its from a prior year, we have done this with multiple end of the year projects. ### 42. Scorebuddy is the most amazing tool that I have ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Tatum J. | Quality assessor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** Data is always available in the easiest manner to be extracted. There are so many functions which is quick and easy to use and so many things that can be done using this tool. **What do you dislike about ScorebuddyCX?** Sometimes the system can freeze and it may give the error codes which allow you to not be able to do your daily target of work and at times it can be really slow **What problems is ScorebuddyCX solving and how is that benefiting you?** Its helps to give us trends on agents and what they can improve on. This is helpful as it identifies training , coaching and business improvements that needs to be done which is really great. ### 43. Easy and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie U. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about ScorebuddyCX?** User-friendly and easy to navigate, it also provides accurate details. **What do you dislike about ScorebuddyCX?** At times, the website takes longer to load, but other than that, everything works well. It effectively serves its intended purpose. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy serves as a guide, helping us stay aware of our scores and understand how we can improve to meet all the guidelines. ### 44. Good but not user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about ScorebuddyCX?** It is a good way to keep track on your progress and allows you to request 1-1 should you feel the need to. **What do you dislike about ScorebuddyCX?** It could be a lot easier to navigate, sometimes I feel like you have to click on multiple links and pages in order to get where you need to be. There should be an easier way to see the data. **What problems is ScorebuddyCX solving and how is that benefiting you?** It allows you to ensure you are delivering the best service with every customer contact. ### 45. I think ScoreBuddy is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about ScorebuddyCX?** It's the perfect tool for QA. The analytical sections is brilliant. Easy to create and use scorecards. **What do you dislike about ScorebuddyCX?** The drop down for names should be sorted into groups and teams to make it tidier. **What problems is ScorebuddyCX solving and how is that benefiting you?** An easy QA platform. ### 46. Score buddy is easy to use and navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Shiela Flor P. | Executive consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ScorebuddyCX?** You can see all of the pointers we need to improved right away. **What do you dislike about ScorebuddyCX?** The messages arent read even though the score was already made. **What problems is ScorebuddyCX solving and how is that benefiting you?** It points out the things i need to improve. It benifit me because I know which section I need to work on. ### 47. Very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** The reporting for the supervisors is very easy from scorebuddy. **What do you dislike about ScorebuddyCX?** The homepage can be more better and can include graphs and pie charts for reports. **What problems is ScorebuddyCX solving and how is that benefiting you?** Evualtions have come more steamed line because of scorebuddy ### 48. Great Tool to assist with Benchmarking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about ScorebuddyCX?** Being able to create and edit a bespoke scoring system is extremly useful in a fast paced Contact Centre, where there can be numerous changes to process in any 12-month period. I use it weekly to help develop my Team, benchmark productivity and quality of calls, and identify ares of improvement and training requirements. It's an easy system to use, once you know how to navigate your way around it. I've never experience any problems where I have had to contact Customer Support. **What do you dislike about ScorebuddyCX?** Takes a little bit of time to get used to navigation and find exactly what you want. **What problems is ScorebuddyCX solving and how is that benefiting you?** It is helping us identify failures in GDPA, service quality and this helps us put training and support in place to solve that issue. ### 49. It was amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Majorie Z. | Executive Services II, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ScorebuddyCX?** It help improve operational efficiency, Upside is to identify what need to work on a particular service **What do you dislike about ScorebuddyCX?** It improve the quality of their customer service interactions **What problems is ScorebuddyCX solving and how is that benefiting you?** It helps me to improved my calls track the things that i need to work ### 50. Scorebuddy has fantastic potential! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ScorebuddyCX?** I like the manager dashboard view- seeing all my agents' scores in one place makes my job really easy. I also like the Reports features and ability to filter down to exactly the data I need. **What do you dislike about ScorebuddyCX?** I wish I could get some of the filter options to stick (eg, instead of changing from Score Date to Even Date every.single.time could this be a semi-permanent in options somewhere?). Also, the employee dashboard view is no where near as user-friendly and intuitive as the manager dashboard. Our employees often get lost. **What problems is ScorebuddyCX solving and how is that benefiting you?** Making and managing records of our agents' performance. This is important to making sure we've got the right talent and quickly remove agents that aren't measuring up to standards. ## ScorebuddyCX Discussions - [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes - [I would like to know why some of the audits do not appear right away in Dashboard.](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) - 1 comment, 1 upvote - [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) - 1 comment, 1 upvote - [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) - 3 comments - [Is there a way that you can have your scores that are lower than 100 show in there own category?](https://www.g2.com/discussions/34291-is-there-a-way-that-you-can-have-your-scores-that-are-lower-than-100-show-in-there-own-category) - 1 comment, 1 upvote - [View ScorebuddyCX pricing details and edition comparison](https://www.g2.com/products/scorebuddycx/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A21%3A24+-0500&secure%5Bsession_id%5D=ccdfe9df-3332-4190-8d4e-5f096a64d6cb&secure%5Btoken%5D=0fc6510f276a6d25f87adee04640fddb58aa7f6662a4711831b6a5ec97273bfb&format=llm_user) ## ScorebuddyCX Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [IDhall SC](https://www.g2.com/products/idhall-sc/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## ScorebuddyCX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top ScorebuddyCX Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.8/5.0 (312 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews)