--- title: ScorebuddyCX Reviews meta\_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 835 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 835 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### ScorebuddyCX Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly interface** of ScorebuddyCX, enabling smooth implementation and effortless navigation for all team members. [(66 mentions)](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1717040&qs=pros-and-cons#reviews) Users appreciate the **customizable scorecards and powerful analytics** of ScorebuddyCX, enhancing measurable and developmental quality assurance. [(48 mentions)](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1717303&qs=pros-and-cons#reviews) Users value the **streamlined coaching process** in ScorebuddyCX, enhancing collaboration and visibility for improved performance tracking. [(24 mentions)](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1716584&qs=pros-and-cons#reviews) Users value the **efficiency** of ScorebuddyCX in quality assurance, enhancing clarity and streamlining the evaluation process. [(23 mentions)](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1717325&qs=pros-and-cons#reviews) Users appreciate the **simplicity and ease of use** of ScorebuddyCX, enhancing QA processes and providing valuable insights. [(21 mentions)](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1716849&qs=pros-and-cons#reviews) Users find the **missing filtering options** in ScorebuddyCX limits efficiency and complicates review management. [(14 mentions)](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1716835&qs=pros-and-cons#reviews) Users find ScorebuddyCX's **reporting capabilities limited** , requiring extra steps and support for advanced data analysis. [(14 mentions)](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1716882&qs=pros-and-cons#reviews) Users find **layout issues** with ScorebuddyCX, citing outdated design and difficulty in report filtering as major drawbacks. [(11 mentions)](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1717029&qs=pros-and-cons#reviews) Users experience **slow loading** times and occasional lag, hindering efficiency and complicating workflow during peak usage. [(10 mentions)](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1716568&qs=pros-and-cons#reviews) Users report **scoring issues** with ScorebuddyCX, leading to inaccuracies and unviewable scores for reviewed calls. [(9 mentions)](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1717159&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ScorebuddyCX ##### 1. Ease of Use Users appreciate the **user-friendly interface** of ScorebuddyCX, enabling smooth implementation and effortless navigation for all team members. [ See 66 mentions ](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1717040&qs=pros-and-cons#reviews) See Related User Reviews JM Jamie M. Small-Business (50 or fewer emp.) 4.5/5 "Easy-to-Use Interface with Game-Changing Calibration Prompts" What do you like about ScorebuddyCX? The interface is easy to use and manage. Scores and uploaded interactions are easily accessible, and the prompts for calibration sessions have been a JS JEREMIAH S. Enterprise (\> 1000 emp.) 5.0/5 "Effortlessly Aligns Team Processes" What do you like about ScorebuddyCX? I like the overview dashboard in Scorebuddy because it shows all of the data you need in an instant. The trend chart that displays the trend of the sc ##### 2. Scoring System Users appreciate the **customizable scorecards and powerful analytics** of ScorebuddyCX, enhancing measurable and developmental quality assurance. [ See 48 mentions ](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1717303&qs=pros-and-cons#reviews) See Related User Reviews JM Jamie M. Small-Business (50 or fewer emp.) 4.5/5 "Easy-to-Use Interface with Game-Changing Calibration Prompts" What do you like about ScorebuddyCX? The interface is easy to use and manage. Scores and uploaded interactions are easily accessible, and the prompts for calibration sessions have been a ![Caio V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caio V.") CV Caio V. Enterprise (\> 1000 emp.) 4.0/5 "Scorebuddy Makes Daily QA Audits Clear with Customizable Scorecards and Helpful Reporting" What do you like about ScorebuddyCX? I like that Scorebuddy provides a clear, structured view of quality results by agent, team, and form, which makes it much easier to spot trends and id ##### 3. Coaching Users value the **streamlined coaching process** in ScorebuddyCX, enhancing collaboration and visibility for improved performance tracking. [ See 24 mentions ](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1716584&qs=pros-and-cons#reviews) See Related User Reviews ![Caio V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caio V.") CV Caio V. Enterprise (\> 1000 emp.) 4.0/5 "Scorebuddy Makes Daily QA Audits Clear with Customizable Scorecards and Helpful Reporting" What do you like about ScorebuddyCX? I like that Scorebuddy provides a clear, structured view of quality results by agent, team, and form, which makes it much easier to spot trends and id ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simple, Organized, and Transparent QA in One Place" What do you like about ScorebuddyCX? What I like best about Scorebuddy is how it makes quality assurance simple, organized, and transparent. It helps teams clearly track performance, iden ##### 4. Efficiency Users value the **efficiency** of ScorebuddyCX in quality assurance, enhancing clarity and streamlining the evaluation process. [ See 23 mentions ](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1717325&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simple, Organized, and Transparent QA in One Place" What do you like about ScorebuddyCX? What I like best about Scorebuddy is how it makes quality assurance simple, organized, and transparent. It helps teams clearly track performance, iden ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "Driving Consistency and Clarity in Quality Assurance" What do you like about ScorebuddyCX? What I like best about Scorebuddy is how it makes quality assurance simple, structured, and actionable. ##### 5. Helpful Users appreciate the **simplicity and ease of use** of ScorebuddyCX, enhancing QA processes and providing valuable insights. [ See 21 mentions ](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1716849&qs=pros-and-cons#reviews) See Related User Reviews JM Jamie M. Small-Business (50 or fewer emp.) 4.5/5 "Easy-to-Use Interface with Game-Changing Calibration Prompts" What do you like about ScorebuddyCX? The interface is easy to use and manage. Scores and uploaded interactions are easily accessible, and the prompts for calibration sessions have been a JS JEREMIAH S. Enterprise (\> 1000 emp.) 5.0/5 "Effortlessly Aligns Team Processes" What do you like about ScorebuddyCX? I like the overview dashboard in Scorebuddy because it shows all of the data you need in an instant. The trend chart that displays the trend of the sc ### 5 Cons or Disadvantages of ScorebuddyCX ##### 1. Missing Features Users find the **missing filtering options** in ScorebuddyCX limits efficiency and complicates review management. [ See 14 mentions ](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1716835&qs=pros-and-cons#reviews) See Related User Reviews JC James Andrew C. Enterprise (\> 1000 emp.) 5.0/5 "User-Friendly, Real-Time QA Insights Across Any Device" What do you dislike about ScorebuddyCX? One downside I’ve noticed with Scorebuddy is that there isn’t an option to dispute the QA score. JM john paul M. Enterprise (\> 1000 emp.) 5.0/5 "The best" What do you dislike about ScorebuddyCX? Is that some features can feel a bit limited or less intuitive, especially when generating more detailed or customized reports. At times, navigating b ##### 2. Poor Reporting Users find ScorebuddyCX's **reporting capabilities limited** , requiring extra steps and support for advanced data analysis. [ See 14 mentions ](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1716882&qs=pros-and-cons#reviews) See Related User Reviews ![Caio V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caio V.") CV Caio V. Enterprise (\> 1000 emp.) 4.0/5 "Scorebuddy Makes Daily QA Audits Clear with Customizable Scorecards and Helpful Reporting" What do you dislike about ScorebuddyCX? One main frustration with Scorebuddy is that reporting feels limited – I've asked for more comprehensive quality results beyond basic scorecards, but ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "Driving Consistency and Clarity in Quality Assurance" What do you dislike about ScorebuddyCX? One area where Scorebuddy could improve is in advanced customization and reporting flexibility. While the standard dashboards are helpful, creating hi ##### 3. Layout Issues Users find **layout issues** with ScorebuddyCX, citing outdated design and difficulty in report filtering as major drawbacks. [ See 11 mentions ](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1717029&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Absolutely Love Everything" What do you dislike about ScorebuddyCX? Nothing much, probably the categories. Not everything is on the same page. You still need to go to different pages in order to view things. MP Mackenzie P. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Call Compliance with Top-Notch Usability" What do you dislike about ScorebuddyCX? Adding tasks to the dashboard of the supervisor is a bit problematic because there are two different sections for it. One section is blank, and the ot ##### 4. Slow Loading Users experience **slow loading** times and occasional lag, hindering efficiency and complicating workflow during peak usage. [ See 10 mentions ](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1716568&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simple but informative interface, very easy to use." What do you dislike about ScorebuddyCX? Sometimes it loads the info slow that's about it. AQ Adrian Bren Q. Enterprise (\> 1000 emp.) 5.0/5 "Love the Real-Time Scores" What do you dislike about ScorebuddyCX? I don’t like it when the website runs slowly, even though my internet connection is fine. ##### 5. Scoring Issues Users report **scoring issues** with ScorebuddyCX, leading to inaccuracies and unviewable scores for reviewed calls. [ See 9 mentions ](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bsentiment_snippet%5D=1717159&qs=pros-and-cons#reviews) See Related User Reviews AQ Aldrin Q. Enterprise (\> 1000 emp.) 5.0/5 "Easy to Access and User-Friendly" What do you dislike about ScorebuddyCX? We don’t have an option to dispute our scores. VH Vanessa H. Mid-Market (51-1000 emp.) 3.5/5 "Easy to Use and Friendly Navigation, but Occasional Score-Saving Glitches" What do you dislike about ScorebuddyCX? Sometimes there are quirks/glitches that occur and scores do not save. I wish there was an option to see other scores from the other participants in t DC Dylan C. Sales Manager Mid-Market (51-1000 emp.) 5/22/2024 "Effective QA Platform for Streamlined Performance Management" 4.5/5 What do you like best about ScorebuddyCX? What I like best about Scorebuddy is its user-friendly interface and the ability to streamline quality assurance processes in one centralized platform. The scoring workflows are intuitive, making it easy to evaluate calls consistently while saving time compared to manual QA methods. I also appreciate the detailed reporting and analytics, which help identify performance trends, coaching opportunities, and areas for improvement at both individual and team levels. The platform supports structured feedback and coaching, which is valuable for driving agent development and maintaining high-quality standards. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? One area for improvement would be the flexibility of customization and navigation, as some workflows can feel slightly rigid or require extra clicks to complete simple tasks. At times, the reporting setup can take a bit of time to configure, especially for more detailed or customized dashboards. Additionally, while the platform is generally intuitive, new users may need some initial training to fully understand all features and get the most value from the system. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Scorebuddy helps solve the challenge of managing quality assurance and performance monitoring in a structured and consistent way. It centralizes call evaluations, feedback, and reporting into one platform, which reduces manual processes and improves efficiency. The platform makes it easier to identify performance trends, ensure scoring consistency, and provide clear, actionable coaching to agents. This benefits me by saving time on QA administration, improving visibility into team performance, and supporting data-driven decisions that help improve overall service quality and agent development. Review collected by and hosted on G2.com. Show More 2/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LD Lisa D. Phase ! Supervisor Enterprise (\> 1000 emp.) 2/10/2026 "Valuable Insights with Great Graphs and Easy Individual & Team Feedback" 5/5 What do you like best about ScorebuddyCX? I really love it! It provides valuable insight and is very easy to use. The graphs are great, and I especially like the ability to give separate feedback for individuals while also seeing feedback for the team as a whole. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? I would love the ability to apply filters that persist, so I don’t have to re-filter each time I log in. This would make it much easier to pick up where I left off. While I do appreciate being able to view data from the start of when the team came under me, when I’m focused on coaching for the current week or month, having to reset the filters each time adds extra steps. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? It gives me my reps’ Q&A and the notes from our QA team, which provide valuable guidance for coaching. It also includes call details, allowing me to easily pull and review the call. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 3/1/2022 "Positive Feedback" 5/5 What do you like best about ScorebuddyCX? That it's user-friendly, and once you know what you are looking for, it's easier to find. I enrolled myself for all the courses, and it's easy to access when needed. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? The view for Admin and Global users can be a little more detailed, similar to what the host is seeing, as it will be easier to find the details you are looking for. Review collected by and hosted on G2.com. Recommendations to others considering ScorebuddyCX: Very userfriendly. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? It's very easy for reporting purposes, and I love the calibration part as it's easy to create once you know your way around it. I also loved the process of creating a Scorecard. Review collected by and hosted on G2.com. Show More Response from Robyn McGinn of ScorebuddyCX [Editedit](https://www.g2.com/survey_responses/scorebuddycx-review-5385963/official_response/edit) Hi, we are delighted to hear about how you are enjoying Scorebuddy. Thank you for your feedback, it means a lot to us. 7/24/2026 Current UserValidated ReviewerSource: Organic ![Amit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit K.") AK Amit K. Team Lead for second line SD Team Small-Business (50 or fewer emp.) 8/3/2023 "Great Reporting but Needs Better Integration" 3.5/5 What do you like best about ScorebuddyCX? I think the reports in Scorebuddy stand out for me, especially those where we've exported the tickets and done the data analysis. I also appreciate the month-wise reports or those with periodic data; these reports are very important to us because they help analyze the efficiency of our engineers' work. Plus, since Scorebuddy is cloud-based, it makes the initial setup easy for us. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? I think ticketing integration will be a crucial part for using Scorebuddy. Otherwise, we have to put manual data entries into Scorebuddy, and then it will have static data. It's not going to suffice, especially for organizations working extensively on a ticketing tool. Also, delegating rights to users is challenging. I'm trying to delegate auditing rights to a senior team member, and it's a tricky process that could be optimized and made easier. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? I use Scorebuddy for auditing tickets. It helps us analyze tickets and provides reports for each team member, which are important for assessing efficiency and needed improvements. Review collected by and hosted on G2.com. Show More 2/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Barbie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbie T.") BT Barbie T. Executive Service Especialist II Mid-Market (51-1000 emp.) 3/5/2026 "Scorebuddy is a great tool for improving everyones life and making everything easier for everyone." 4.5/5 What do you like best about ScorebuddyCX? Scorebuddy helps us to track the audit of our call and see the areas where we need to change or improve in a certain call and it helps us better our next calls moving forward. It also let us keep us track our scores on each of every call we have. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? I have nothing to hate about it. Scorebuddy is a very useful tool to help agents track their calls and it's scores and can also view the comments of the auditors of each call. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? It keeps me on track on my scores on each call I have in each account I handled. And it is very accessible and can be easily managed or navigate. This will also show the score of the team in General. Review collected by and hosted on G2.com. Show More 3/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jennifer C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer C.") JC Jennifer C. Compliance Specialist Mid-Market (51-1000 emp.) 8/14/2025 "Easy, convenient and interactive way to provide feedback to our team members." 4.5/5 What do you like best about ScorebuddyCX? I love how user friendly Scorebuddy is. The interface is presented well so that usage is intuitive. I also love that they have training videos that we can provide to each new user we add to the program. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? My least favorite aspect of this program is the reporting. While they provide many different reports we can run; the reports are not easily filtered and there isn't one report that combined all of the data we need in one, easy to manipulate format. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? They provide a comprehensive way for us to monitor and direct the quality aspects of all of our depts. This is not just for CSR's. We use it across many of our depts, for different types of roles, because the scorecards are easy to develop into information that is relevant to each role. Review collected by and hosted on G2.com. Show More 2/9/2026 Current UserValidated ReviewerSource: Organic NA Nafisah A. Quality specialist Mid-Market (51-1000 emp.) 11/11/2024 "Good transition and helpful staff" 4.5/5 What do you like best about ScorebuddyCX? they are a fast-paced service who constantly adapts in line with new needs, features and enhancement Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? We are currently working with them to make use of their AI function within their tool. there are current limitations which seems to be related to the integration of tools and systems Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Scorebuddy allows for automative storage of assessments, easy access and pin point trend resources. Review collected by and hosted on G2.com. Show More 7/3/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Caio V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caio V.") CV Caio V. Operations Manager Enterprise (\> 1000 emp.) 2/17/2026 "Scorebuddy Makes Daily QA Audits Clear with Customizable Scorecards and Helpful Reporting" 4/5 What do you like best about ScorebuddyCX? I like that Scorebuddy provides a clear, structured view of quality results by agent, team, and form, which makes it much easier to spot trends and identify gaps quickly. I also appreciate that the scorecards can be customized to align with client requirements and QA criteria, helping keep evaluations consistent across auditors and TMs. Finally, the reporting and filtering options are very helpful for follow-up actions like coaching, PIPs, and tracking improvements over time. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? One main frustration with Scorebuddy is that reporting feels limited – I've asked for more comprehensive quality results beyond basic scorecards, but options like pulling clear QA vs. Internal distinctions require extra filtering or support. It can also be tricky to navigate for advanced breakdowns (e.g., by TM or specific trends), sometimes needing help from others to get the right data view. ​ That said, it's still our go-to for daily QA audits in the contact center. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? ScoreBuddy solves quality monitoring challenges by providing structured scorecards for evaluating agent interactions (phone/chat), distinguishing QA vs. Internal audits, and tracking adherence to PCI/compliance processes. This benefits me by enabling quick identification of gaps (e.g., critical scores), supporting coaching/PIPs, and generating reports for team performance reviews – helping us maintain high standards like Worldpay's 8.3 survey score. ​ Overall, it streamlines QA workflows, reduces inconsistencies across TMs/agents, and drives targeted improvements in our Lisbon contact center operations. Review collected by and hosted on G2.com. Show More 3/17/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JC James Andrew C. PCI Compliance Specialist Outsourcing/Offshoring Enterprise (\> 1000 emp.) 2/20/2026 "User-Friendly, Real-Time QA Insights Across Any Device" 5/5 What do you like best about ScorebuddyCX? Scorebuddy is very user-friendly and can be accessed on any device, such as a laptop, desktop computer, or mobile device. It shows real-time updates on the QA score and provides performance trends, which makes it easy to keep track of results. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? One downside I’ve noticed with Scorebuddy is that there isn’t an option to dispute the QA score. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Scorebuddy is essentially the “anti-spreadsheet” solution for customer service teams, designed to turn the often chaotic, manual Quality Assurance (QA) process into a streamlined, data-driven system. Scorebuddy benefits me by delivering structured, high-quality data. With everything organized in one place, I can analyze trends and generate insights far more precisely than I could if the information were buried across messy, disconnected files. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MP Mackenzie P. Associate Director - Student Operations Enterprise (\> 1000 emp.) 8/3/2023 "Effortless Call Compliance with Top-Notch Usability" 5/5 What do you like best about ScorebuddyCX? I like the ease of use of Scorebuddy and the ability to track multiple categories to see if the call was scored correctly. I also appreciate the ability to update scores if needed. Additionally, the setup was pretty easy, I'd say, like, 10 out of 10 easy. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? Adding tasks to the dashboard of the supervisor is a bit problematic because there are two different sections for it. One section is blank, and the other actually has somebody. It would be helpful if there was just one location for this. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? I use Scorebuddy for compliance, call recording, and reviewing. I like the ease of use, tracking multiple categories to ensure calls are scored correctly, and the ability to update scores if needed. Review collected by and hosted on G2.com. 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