--- title: ScorebuddyCX Reviews meta_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 820 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 820 scale: '5' date_modified: '2026-08-03' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ScorebuddyCX Reviews **Vendor:** ScorebuddyCX **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 820 ## About ScorebuddyCX AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. ## ScorebuddyCX Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of ScorebuddyCX, enabling smooth implementation and effortless navigation for all team members. (66 reviews) - Users appreciate the **customizable scorecards and powerful analytics** of ScorebuddyCX, enhancing measurable and developmental quality assurance. (48 reviews) - Users value the **streamlined coaching process** in ScorebuddyCX, enhancing collaboration and visibility for improved performance tracking. (24 reviews) - Users value the **efficiency** of ScorebuddyCX in quality assurance, enhancing clarity and streamlining the evaluation process. (23 reviews) - Users appreciate the **simplicity and ease of use** of ScorebuddyCX, enhancing QA processes and providing valuable insights. (21 reviews) - Users find Scorebuddy to be **intuitive and user-friendly** , enhancing their overall quality review process and satisfaction. (20 reviews) - User Interface (17 reviews) - Experience Improvement (15 reviews) - Customization (14 reviews) - Easy Setup (14 reviews) **What users dislike:** - Users find the **missing filtering options** in ScorebuddyCX limits efficiency and complicates review management. (14 reviews) - Users find ScorebuddyCX's **reporting capabilities limited** , requiring extra steps and support for advanced data analysis. (14 reviews) - Users find **layout issues** with ScorebuddyCX, citing outdated design and difficulty in report filtering as major drawbacks. (11 reviews) - Users experience **slow loading** times and occasional lag, hindering efficiency and complicating workflow during peak usage. (10 reviews) - Users report **scoring issues** with ScorebuddyCX, leading to inaccuracies and unviewable scores for reviewed calls. (9 reviews) - Complexity (8 reviews) - Users often face **slow performance** with Scorebuddy, leading to frustration during navigation and data input. (7 reviews) - Initial Difficulties (6 reviews) - Inaccurate Data Analysis (5 reviews) - Inadequate AI Capabilities (5 reviews) ## ScorebuddyCX Reviews ### 1. Perfect tool for quality assurance! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about ScorebuddyCX?** We can have different clients on different campaigns and keep all the scores separate. **What do you dislike about ScorebuddyCX?** There isn't really anything that I dislike about scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** All of our QA scores are centralized and streamlined and separated by client, agent, etc. ### 2. I like the scorecard metrics and the score log part **Rating:** 5.0/5.0 stars **Reviewed by:** Gourab M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about ScorebuddyCX?** I like the Meta Data analytics part, which clearly indicates the agent's talk, customer's talk or over talk and the overall silence maintained on the call. Also, the conversation part is interesting which encaptures both the sound and also gives the transcripts at the same time. **What do you dislike about ScorebuddyCX?** At times it is unwantedly slow and wish if we could get some sentiment scores of the calls and chats. **What problems is ScorebuddyCX solving and how is that benefiting you?** No doubt score buddy helps a lot during the scrubbing and evaluation, and also the scorecard metrics is a brilliant feature where proper segregation is done based on communication skills and process knowledge. **Official Response from Robyn McGinn:** > Hi Gourab, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. ### 3. Accountability **Rating:** 5.0/5.0 stars **Reviewed by:** Mackenzie P. | Team Lead Disability Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about ScorebuddyCX?** I like the scoring - its easy to use, supports customer support, and has a large number of features available for scoring. **What do you dislike about ScorebuddyCX?** Nothing I can think of at this time. It's a great service! **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is holding my AFC's accountable with how they conduct themselves on the phone as a premier customer service representative. ### 4. Great Resource **Rating:** 3.5/5.0 stars **Reviewed by:** Mandy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about ScorebuddyCX?** I like the ability to edit and reuse a score card for another QA setup if it's similar enought to not need many overall changes instead of having to reinvent the wheel each time. **What do you dislike about ScorebuddyCX?** I wish it was easier to view my overall dashboard for the items I created instead of having to go to a different area than the main login screen. It would be so much more user-friendly. **What problems is ScorebuddyCX solving and how is that benefiting you?** This product/software allows us to create a better and simpler environment to provide QA to our users and it makes tracking results faster and more convenient for our teams. ### 5. It's easier to see coaching logs. **Rating:** 5.0/5.0 stars **Reviewed by:** Leomar P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about ScorebuddyCX?** The Dashboard interface is very helpful in viewing monthly, quarterly, and yearly scores. **What do you dislike about ScorebuddyCX?** The inbox page is not updated in realtime. **What problems is ScorebuddyCX solving and how is that benefiting you?** We use the score buddy in grading chat and emails responses to customers. Scorebuddy helps us identify and resolve customer service handling. ### 6. What I really like with score buddy **Rating:** 5.0/5.0 stars **Reviewed by:** Rochelle (RochelleT) T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about ScorebuddyCX?** What I like best is it provides all the informations whenever I was being scored in full details. **What do you dislike about ScorebuddyCX?** I can't find any downside since as I've mention that it provides all the informations whenever I am being scored **What problems is ScorebuddyCX solving and how is that benefiting you?** It resolves the quality of my call and it benefits me on what I need to do to have a quality good call. ### 7. A best tool to perform QA on the agent tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Arun N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ScorebuddyCX?** The UI is super friendly and gives easy access to perform a QA review of the agent tickets, plus the lookback time is beneficial to filter out the required time frames. **What do you dislike about ScorebuddyCX?** I do not see any features that require any improvements as of now. Keep up the good work and may you continue to add new features that will help us review and analyze the scores. **What problems is ScorebuddyCX solving and how is that benefiting you?** QA reviews are one of our important KPI's and having Scorebuddy as a tool to perform QA has its benefits. All the historic data can be viewed whenever required, can view data for a particular agent and analyze the areas of improvement for the agent. It also keeps a track of my own reviews that I have done and that is really helpful to understand the frequency of reviewing the agent tickets. **Official Response from Robyn McGinn:** > Hi Arun, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help you and your business successful, and hearing that we have helped you identify areas both strong and weak is fantastic. ### 8. Good system to keep track of your team and do reviews. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about ScorebuddyCX?** Quick navigation once you learn where all the options and menus are. **What do you dislike about ScorebuddyCX?** Filtering system could be better: if you modify one option you need to set up the whole filter again. Took some time to understand where everything is. Reports that I download do not work. **What problems is ScorebuddyCX solving and how is that benefiting you?** Easy to track my team performance. ### 9. The best QA tool I have ever worked with! **Rating:** 5.0/5.0 stars **Reviewed by:** Donn E. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ScorebuddyCX?** The ability to immediately send the feedback to my team after their scores are entered so they can review the notes and adjust their customer interactions right away is a huge win! **What do you dislike about ScorebuddyCX?** I cannot think of a single thing I would change about Scorebuddy. In the four years I have worked with it, my experience has been excellent, and I recommend it to anyone. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps my team take customer service to the next level. We can focus on the points of customer interaction that we feel are most important, score those, and provide valuable feedback all in one place. **Official Response from Robyn McGinn:** > Hi Donn, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help you and your business successful, and hearing that we have helped you identify areas both strong and weak is fantastic. ### 10. Easy Navigation and Self-explnatory **Rating:** 5.0/5.0 stars **Reviewed by:** Joel (JoelL) L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about ScorebuddyCX?** I like the interface and the graphical view of the scores. I also like the side menus, which easily shows you your score and status. There is menu about Score Buddy Academy which I think will be a big help to the user. Also I like the message notification, showing you that you have new messages. **What do you dislike about ScorebuddyCX?** None that I can think of. So far, Score Buddy is excellent, easy to navigate and self-explanatory. You can easily see if you are logged in because your profile picture appears at the top right of the page. **What problems is ScorebuddyCX solving and how is that benefiting you?** The quality of deliveries **Official Response from Robyn McGinn:** > Hi Joel, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. ### 11. Once it is set up it is easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** Youcan set up ticket lists and scorecards just the way you need them and can score tickets in an overview with the ticket text, the scorecard and all the labels from the ticket. **What do you dislike about ScorebuddyCX?** Setting up the scorecards and lists can sometimes be difficult to find out what works how and to evaluate all scores you need to know how because there are so many options. I do not really understand how the dashboard works. **What problems is ScorebuddyCX solving and how is that benefiting you?** Finding improvements in working on the support tickets and evaluating bad ratings, reopenings or multi touch tickets to reduce them and have better customer support. ### 12. Effective training tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about ScorebuddyCX?** I like that Scorebuddy allows you to see the trendlines, which help surface higher-level themes that may be missed if you only look at individual calls. I also like that there is a feature that allows you to contest if you feel something has been graded in error. **What do you dislike about ScorebuddyCX?** To be honest I think that some of the UX isn't as intuitive or clean as it could / should be. I'm sure there are many features I am not fully leveraging, because I'm unaware of them and digging around isn't as clean as it could be. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps us to ensure that our agents are following regulatory and legal requirements, adhering to the scripts that we have in our phone system, and it also gives us insights not just into the agent but also the students as well. **Official Response from Robyn McGinn:** > Hi, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you. In relation to 'the UX isn't as intuitive or clean as it could / should be' and 'digging around isn't as clean as it could be', if you contact your Customer Success Executive, they will be able to provide you with assistance and guide you and we will pass the other feedback on to our product team so they can take it into consideration for future enhancements. ### 13. Scorebuddy review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ScorebuddyCX?** Good softwar for monitoring score reports but I think the filtering needs some improvements **What do you dislike about ScorebuddyCX?** Filtering, the filtering does not alow multi filtering so you can only filter by one colum at a time. **What problems is ScorebuddyCX solving and how is that benefiting you?** Monitoring performance of staff on calls and seeing weak areas that need improvement for staff ### 14. Many Options Available **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about ScorebuddyCX?** The thing I like best about Scorebuddy is the ease of use. Although there are many options to work within the application, it is still very easy to understand and use. **What do you dislike about ScorebuddyCX?** There are only 2 things that I dislike about Scorebuddy. 1) Not being able to make an appraisal private. 2) The integration with LearnUpon has the potential to be great, but it lacks features. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is currently solving our quality assurance process. It is benefiting the company so that our QA team can easily grade tickets and streamline the process for our agents and supervisors. ### 15. QA review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** Triggers email to team member and agent Parameters can be set. Better feedback highlighting key areas of improvement **What do you dislike about ScorebuddyCX?** We are unable to review and agent As a manager, we cannot raise a dispute **What problems is ScorebuddyCX solving and how is that benefiting you?** Faster review and coaching the agent Its ability to personalise the QA form according to business requirement. ### 16. Not that great **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ScorebuddyCX?** The interface is to some extent okay but it could be better **What do you dislike about ScorebuddyCX?** The page is not well-detailed and clustered with much info **What problems is ScorebuddyCX solving and how is that benefiting you?** It helps to merge the gam between the qa and agents. ### 17. It is really a great experience using score buddy **Rating:** 5.0/5.0 stars **Reviewed by:** Ciara Rozette (CiaraT) T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about ScorebuddyCX?** The most helpful about score buddy is the scoring and you can track your performance. You know when to do better for you to be able to make your score high. **What do you dislike about ScorebuddyCX?** All are helpful. All are working well. everything about score buddy is great **What problems is ScorebuddyCX solving and how is that benefiting you?** Score buddy is helpful in tracking you performance and it benefit a lot. **Official Response from Robyn McGinn:** > Hi Ciara, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. ### 18. Extremely helpful and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** I like that scorebuddy is very advanced and being able to pull all the data from previous scores. I love being able to see everything and it works much better than previous systems. **What do you dislike about ScorebuddyCX?** Nothing comes to mind. I wish there was an easier way to maybe add the call in automatically and have scorebuddy give you an estimated score before you do it on your own. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps us score our calls and ensure that we are using the upmost best quality. I love being able to score my team and have them build on their quality. ### 19. Scorebuddy is great for giving feedback and for sharing your opinions on your colleagues **Rating:** 5.0/5.0 stars **Reviewed by:** Jack C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about ScorebuddyCX?** The personalised scoring system in place that allows personalised responses to be made **What do you dislike about ScorebuddyCX?** I would like some minor changes to be made to the display of the results dashboard. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy allows us to keep on track of the quality of our contract staff to ensure we are delivering quality service to our clients. ### 20. User Friendly and achieve more with Score buddy! **Rating:** 5.0/5.0 stars **Reviewed by:** Renele (RenA) A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about ScorebuddyCX?** I like the being easy to use and user friendly of the app. **What do you dislike about ScorebuddyCX?** I dont see anything as of the moment but if i see one in the future will contact the support and provide my feedback. **What problems is ScorebuddyCX solving and how is that benefiting you?** I dont see so far but if i come accross any problem it is easy to ask support. ### 21. Easy, Efficient and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rachael L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about ScorebuddyCX?** Moving from a paper-based to an automated system, we had high hopes and Scorebuddy has certainly delivered! The system has helped identify problem areas already, and once the scorecards are set up, using it is easy and efficient. **What do you dislike about ScorebuddyCX?** The reports have been a bit like 'trial and error', but that is more novice users than an issue with how the system works. The support team are always on hand to answer any questions and, in my experience, do so very quickly. There isn't anything I don't like. **What problems is ScorebuddyCX solving and how is that benefiting you?** Our previous system was all manual, so Scorebuddy has had a huge positive impact on being able to manage our QA scores and see patterns on both a team and individual level. We are able to identify the areas in which individuals would benefit from further coaching, as well as easily identifying our shining stars too. **Official Response from Robyn McGinn:** > Hi Rachael, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you. ### 22. helpful for doing quality score **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about ScorebuddyCX?** score buddy :this application is really very helpful in checking our call scores. very detailed easy to access and very easy to use. friendly for everyone. **What do you dislike about ScorebuddyCX?** there is a time that we are experiencing a system maintenance from the score buddy portal that causes delays. there is a time that we are experiencing a system maintenance from the score buddy portal that causes delays **What problems is ScorebuddyCX solving and how is that benefiting you?** there is a time that we are experiencing a system maintenance from the score buddy portal that causes delays, but still doing great and really helpful in doing my job **Official Response from Robyn McGinn:** > Hi Jayne, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. ### 23. It is very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** It is easy to navigate and resources are easy to find. Scorebuddy has helped me finish my tasks quickly and accurately. Notifications are also being sent to the tem realtime. **What do you dislike about ScorebuddyCX?** Not much. Scorebuddy has always been concerned of the security of its users, it's sometimes a hassle to log in multiple times within the day but ut is understandable that it is for security reasons. **What problems is ScorebuddyCX solving and how is that benefiting you?** It has helped me audit my teams quality scores in an efficient manner. Items are easy to understand and easy to present. My teams' scores are visible at a glance. ### 24. User friendly tool for QAs, great customer service and responsiveness. **Rating:** 5.0/5.0 stars **Reviewed by:** Andriani L. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** - Global dashboard - Advanced reporting feature - Scorecard with & without weightage **What do you dislike about ScorebuddyCX?** - Lack of reporting of the 1:1s function - Lack of visibility of the changes happening in the submitted evaluations **What problems is ScorebuddyCX solving and how is that benefiting you?** - Sharing immediate feedback to the agents -Avoid using spreadsheets /increased time-efficiency -All users (Higher management, Supervisors, Agents) gained Immediate access to quality results ### 25. N/A **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about ScorebuddyCX?** Can see a breakdown of my manager checking my call tep by step **What do you dislike about ScorebuddyCX?** Nothing at the moment as it meet my requirment **What problems is ScorebuddyCX solving and how is that benefiting you?** Able to see a break down of the way my call/email is being checked for training purposes ### 26. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ScorebuddyCX?** I appreciate Scorebuddy for its effective customer service and quality assurance features, enhancing overall interactions and improving service quality. **What do you dislike about ScorebuddyCX?** I recommend checking recent reviews or testimonials to get up-to-date insights on any potential drawbacks users might have experienced. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy solves customer service and quality assurance challenges by streamlining assessment processes, leading to improved interactions and service quality, benefiting businesses through enhanced customer satisfaction and operational efficiency. ### 27. Score buddy review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about ScorebuddyCX?** The best thing about scorebuddy is that all information is laid out and the program is easy to navigate. **What do you dislike about ScorebuddyCX?** There's nothing that I dislike about scorebuddy, it is very useful **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy allows our reps to see where they are struggling and it allows us to provide coaching for our reps to better assist members. ### 28. Good tool, some room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Evelyn M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about ScorebuddyCX?** It's easy to navigate, the positioning of the tabs and the dashboard are user friendly. It's clear and concise and give me the opportinity to track my staff's performance. **What do you dislike about ScorebuddyCX?** It would be good to have some ability for me to taylor reports and to see more materials, info on our call quality guidelines there to be in one place. **What problems is ScorebuddyCX solving and how is that benefiting you?** Previously we didn't have a concise way to track our staff's call quality performance but Scorebuddy can keep all this data in one, easily accessible place. ### 29. good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about ScorebuddyCX?** how simple it is to use when getting a score **What do you dislike about ScorebuddyCX?** wish there was a part where you can tick off the one that you have accepted **What problems is ScorebuddyCX solving and how is that benefiting you?** it is helping me know what weak points i need to work on ### 30. Could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Jordan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** I like the ability to quantify performance evaluations, and the ease of assigning and storing different metrics **What do you dislike about ScorebuddyCX?** I don't like the difficulty in integration, and that it's completely unconnected to any of our other tools and that makes it more difficult on our team to open another platform **What problems is ScorebuddyCX solving and how is that benefiting you?** Quantifying performance data in a readable way ### 31. Scorebuddy Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus Edison H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about ScorebuddyCX?** Scorebuddy gives an exact overview about the scores of an agent and on how they can improve their calls. **What do you dislike about ScorebuddyCX?** None. Everything is all good. All Goods. **What problems is ScorebuddyCX solving and how is that benefiting you?** It solves all the things that we need on how we can improve our call. We can tracked down our mistakes every call to make an improvement. ### 32. Does the job **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** The dash board and the lay out . I also like the review system **What do you dislike about ScorebuddyCX?** having to scroll up and down to mark a call . Lay out could be better **What problems is ScorebuddyCX solving and how is that benefiting you?** It gives me instant access to my teams compliance scores and averages ### 33. Scorebuddy is easy and simple to use **Rating:** 4.5/5.0 stars **Reviewed by:** Pia N. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** I like that Scorebuddy is very user-friendly and simple to navigate. I like the analytics features of Scorebuddy as well. **What do you dislike about ScorebuddyCX?** I can't think of anything that I dislike about Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy allows us to Quality Assess our agents and provide them with meaningful feedback. Scorebuddy is vital for us to use as Quality Assessors. ### 34. Very Helpful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Zaldie T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ScorebuddyCX?** It's elaborate and detailed features that are easy to use and understand. Eassily access anywhere. **What do you dislike about ScorebuddyCX?** None so far because I find it very useful and helpful. **What problems is ScorebuddyCX solving and how is that benefiting you?** It helps me track my quality score, which keeps me updated. This helps me to better my performance in every review and scored monitoring I got. **Official Response from Robyn McGinn:** > Hi Zaldie, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. ### 35. Scorebuddy offers an amazing way to keep track of performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about ScorebuddyCX?** I enjoy the many possibilities it offers for easier learning. **What do you dislike about ScorebuddyCX?** Sometimes Scorebuddy takes a longer time to load. **What problems is ScorebuddyCX solving and how is that benefiting you?** It provides our QA scores efficiently. ### 36. Scorebuddy is a tool with a huge Potential.. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ScorebuddyCX?** Simple and userfirnedly interface and the fact that it gives view over everything **What do you dislike about ScorebuddyCX?** Report section needs improvement as some reports are not providing enough visibility **What problems is ScorebuddyCX solving and how is that benefiting you?** They are working on improving their reporting currently which is exactly what we need ### 37. Best BPO(QA) Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Feroz K. | Senior Frontend Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about ScorebuddyCX?** Mainly I like the scorecard part of the application because it's the heart of the application. UI and UX are very user-friendly for the users, and the more options for the scorecard are beautifully designed **What do you dislike about ScorebuddyCX?** In the analytics module, breadcrumbs are incorrect on the result details page. For example if I landed to result details page from the 4.4 main pages, then it should show the breadcrumb for 4.4, but it showing 1.2 **What problems is ScorebuddyCX solving and how is that benefiting you?** It's helpful to track and analyze our agent performance for the BPO organization **Official Response from Robyn McGinn:** > Hi Feroz, thank you for taking the time to share your thoughts on Scorebuddy. Regarding your feedback about the analytics module breadcrumbs being incorrect on the result details page, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 38. Simple but couldBe better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** I like to see the % for my team it's easy to navigate **What do you dislike about ScorebuddyCX?** Sometimes it would be better to. Be able to download my own team performance only instead of everyone's **What problems is ScorebuddyCX solving and how is that benefiting you?** Identifying training needs and knowledge gaps in my team ### 39. helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about ScorebuddyCX?** I think feedback is crutial to creating a consistant team. **What do you dislike about ScorebuddyCX?** I think it may seem harsh to some who are really hero's overall to their department **What problems is ScorebuddyCX solving and how is that benefiting you?** I would hope more serious issues of misadvisement or poor quality service ### 40. Good product, usefully in call center environment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** Many customization options, fast working, almost never lags. Great reports options, well designed and user friendly. Notifications working well, many options to cusotmize those as well. **What do you dislike about ScorebuddyCX?** There should be more options regarding data privacy. When pulling up a report, being able to hide users name would be very benefical. Some reports have to be shared with outside clients. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy allows us to give a insightfull feedback to our call center agents. All the scores are then stored in a user fridnly format allowing to pull the data easly. ### 41. Very handy for being able to provide feedback to people. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about ScorebuddyCX?** The ability to provide guided feedback to employees. **What do you dislike about ScorebuddyCX?** I wish there were an easier way to review all of your previous scores. **What problems is ScorebuddyCX solving and how is that benefiting you?** It allows us to coach our employees in a productive way and keep track of their progress. ### 42. Very nice, helpful platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ScorebuddyCX?** This is a very friendly user platform, easy to understand and modify according to my specific needs. I like how all the fields I modify are on the same page, and I don't have to look for a particular feature. **What do you dislike about ScorebuddyCX?** The only thing I would change is that when I leave a comment in a scoresheet, it doesn't let me edit it afterward, only delete it. I would appreciate being able to edit something out if there are grammar mistakes or add something to a previous note. **What problems is ScorebuddyCX solving and how is that benefiting you?** It allows us to have all the prompts we have to look out for quality assurance to be in the same page, in a exam-like stye that makes it super simple and easy to answer and complete. **Official Response from Robyn McGinn:** > Hi, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you. Regarding your feedback about being able to edit a scorecard comment, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 43. Scorebuddy user-friendly interface and powerful scoring capabilities. **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about ScorebuddyCX?** The feature I like the most is Scorebuddy's intuitive interface, customizable scoring criteria, and robust analytics, which collectively make call center quality management more efficient and effective. **What do you dislike about ScorebuddyCX?** There is nothing as of now but some users might have found certain aspects of Scorebuddy's pricing structure or integration capabilities less favorable. But it is their personal opinion. As for me, everything is good! **What problems is ScorebuddyCX solving and how is that benefiting you?** It has multiple capabilities : 1: Streamlined Call Audits 2:Customizable Scoring 3:Quality Improvement 4:Efficient Feedback and Coaching 5: Performance Tracking ### 44. A score for Scorebuddy!! **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** I like that it is easy to navigate, shows accurate stats on a daily basis and is a good way to score my team **What do you dislike about ScorebuddyCX?** Sometimes the scoring questions were a bit confusing at first **What problems is ScorebuddyCX solving and how is that benefiting you?** It shows me where my agents stand and how they do on calls ### 45. Very Good Tool for Team feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Adney M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about ScorebuddyCX?** the Analyst Feedback settings where after a review is done and sent the analyst has an opportunity to schedule a direct meeting with you to go over in more detail **What do you dislike about ScorebuddyCX?** Nothing much as they are working to improve more reporting options for team. but until then I would say just the a slight improvement to their reporting feature with exporting **What problems is ScorebuddyCX solving and how is that benefiting you?** Currently adding more reporting options and Enhancing analyst options for feedback ### 46. Always room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Nina P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about ScorebuddyCX?** Its user frienfly and does not require a lot of extra steps **What do you dislike about ScorebuddyCX?** The data is sometimes inaccurate and could offer more detailed filters and options only to select data for certain people. **What problems is ScorebuddyCX solving and how is that benefiting you?** I can easily record audits for agents and provide comments with feedback. **Official Response from Robyn McGinn:** > Hi Nina, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. Regarding your feedback about inaccurate data and more detail filters, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 47. easy to use - clear data **Rating:** 5.0/5.0 stars **Reviewed by:** laura s. | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about ScorebuddyCX?** as above - clea data over any timescale - helps me spot trends and performance easily **What do you dislike about ScorebuddyCX?** the score downloading can be a bit arduous **What problems is ScorebuddyCX solving and how is that benefiting you?** the varying overview of failure points or success points for quality performance by team / individual by the desired timeframe ### 48. Great Application **Rating:** 5.0/5.0 stars **Reviewed by:** Wenefredo P. | Training Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** It gives us a simple way to see our evaluation score and undertandable in a simplest way **What do you dislike about ScorebuddyCX?** There's nothing that I don't like from Scorebuddy because I love this program **What problems is ScorebuddyCX solving and how is that benefiting you?** Quality Assurance that every calls that was made in our business was following the protocol ### 49. Scorebuddy is a tool that every QA should use because it's user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ScorebuddyCX?** I like that as you grade each call, it saves your work, and you can go back to "Review Drafts" to retrieve it in the case of a power outage. I've used other grading tools before, and they are incomparable to the excellent setup of Scorebuddy. **What do you dislike about ScorebuddyCX?** When there is inactivity for a while, it automatically closes and requires logging in all over again. I would prefer if it doesn't time out at all because it can be a bit frustrating. **What problems is ScorebuddyCX solving and how is that benefiting you?** I don't have to type everything out when providing coaching for each question. I can just select each response that best fits the scenario. Also, at the bottom of the scorecard there is also an opportunity to write additional feedback. **Official Response from Robyn McGinn:** > Hi, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you. Regarding your feedback about the inactivity timer, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 50. Feedback/ Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Argien (ArgienC) C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** Scorebuddy is one of the useful app wherein you can see the weekly performance **What do you dislike about ScorebuddyCX?** none so far, because it''s very useful . everything is fine **What problems is ScorebuddyCX solving and how is that benefiting you?** it's helps me see the monthly opportunity in my call and have a chance to fix and be better ## ScorebuddyCX Discussions - [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes - [I would like to know why some of the audits do not appear right away in Dashboard.](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) - 1 comment, 1 upvote - [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) - 1 comment, 1 upvote - [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) - 3 comments - [Is there a way that you can have your scores that are lower than 100 show in there own category?](https://www.g2.com/discussions/34291-is-there-a-way-that-you-can-have-your-scores-that-are-lower-than-100-show-in-there-own-category) - 1 comment, 1 upvote - [View ScorebuddyCX pricing details and edition comparison](https://www.g2.com/products/scorebuddycx/reviews?page=14§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+02%3A48%3A05+-0500&secure%5Bsession_id%5D=e7355bf7-2a6f-47de-a74c-ca03af3f3d46&secure%5Btoken%5D=9c2d6c838f4bb6b84310d8fccf0efc53e6c514adab143adcd73d5b1fefa483f8&format=llm_user) ## ScorebuddyCX Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [IDhall SC](https://www.g2.com/products/idhall-sc/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## ScorebuddyCX Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization ## Top ScorebuddyCX Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.7/5.0 (311 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews)