--- title: ScorebuddyCX Reviews meta\_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 835 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 835 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ScorebuddyCX Reviews & Product Details Visit Website AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. * * * Product Website ScorebuddyCX Seller [ScorebuddyCX](https://www.g2.com/sellers/scorebuddycx) Discussions [ScorebuddyCX Community](https://www.g2.com/products/scorebuddycx/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Lauren Thornton Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/scorebuddycx/pricing) ## ScorebuddyCX Integrations (6) What do users say about integrations? Verified by ScorebuddyCX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IDhall SC ](https://www.g2.com/products/idhall-sc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kustomer ](https://www.g2.com/products/kustomer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") CC Verified User in Consumer Services Mid-Market (51-1000 emp.) 2/26/2026 "Driving Consistency and Clarity in Quality Assurance" 5/5 What do you like best about ScorebuddyCX? What I like best about Scorebuddy is how it makes quality assurance simple, structured, and actionable. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? One area where Scorebuddy could improve is in advanced customization and reporting flexibility. While the standard dashboards are helpful, creating highly tailored reports or pulling very specific data sets can sometimes feel a bit limited or require extra steps. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Scorebuddy is solving the challenge of inconsistent quality monitoring and limited visibility into performance trends. Before using it, tracking evaluations, identifying coaching needs, and spotting recurring issues could be time-consuming and fragmented across spreadsheets or different systems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PL Padraig L. 2/18/2026 "Customizable, Effective, but Pricey" 4.5/5 What do you like best about ScorebuddyCX? I like the fact I can track scores and create my own scorecard with Scorebuddy. I use Scorebuddy for scoring calls in a call center, and it helps ensure quality for team members while storing information safely. I find it particularly valuable that I can tailor the scorecards to what is important to me. Additionally, the initial setup of Scorebuddy was very easy. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? It is expensive though so we might need to look at other software. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? I use Scorebuddy to maintain quality for my team and store information safely, track scores, and create customizable scorecards. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Madeleine Mae L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madeleine Mae L.") ML Madeleine Mae L. Executive Services Specialist Mid-Market (51-1000 emp.) 3/5/2026 "Helps Me Monitor Call Quality with Ease" 5/5 What do you like best about ScorebuddyCX? I appreciate the the ease of use and user friendly interface. It helps to monitor the quality of my calls Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? As of the moment none so far, it it very helpful for me Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Its solved the quality of my calls and help me to monitor the quality of my calls Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RA Rafaelo A. Fraud & Risk Analyst Mid-Market (51-1000 emp.) 8/13/2025 "Great User Interface" 5/5 What do you like best about ScorebuddyCX? The clean user interface alongside with the color choices but also the multiple categories that can be used on each review. Great way of tracking different KPIs with options of seeing graphs, individual scores, team scores etc. + bonus points for options to request 1:1 through the software instead of having to jump to other 3rd party softwares for that. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? When reviewing my individual QX scores, I have an option to either Accept or Request 1:1 (challenge) - this is good. What I do not like is that the button to ''Accept'' or ''Request 1:1'' is at the bottom of the page and have to scroll all the way down every time. On one side it's good because it forces me to review thoroughly but on the other hand, if I have multiple QX scores at 100% and I am fine with that, I would rather be able to have the Accept button on the top page. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Gives me an overview of the quality of my work and is benefiting me by helping me know on which areas I need to focus. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Angelos C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angelos C.") AC Angelos C. Co-Founder Non-Profit Organization Management Mid-Market (51-1000 emp.) 3/17/2026 "Easy-to-Use Interface and Consistent Call Quality, but Setup Could Be Smoother" 3.5/5 What do you like best about ScorebuddyCX? Easy to use, clear interface, and it helps keep call quality consistent. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? It can feel a bit slow sometimes, and the setup/customization could be easier. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? It helps track call quality and team performance, so we can find issues faster and improve customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Allen R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allen R.") AR Allen R. Technical Escalation and QA Lead Mid-Market (51-1000 emp.) 8/12/2025 "Great QA System" 4/5 What do you like best about ScorebuddyCX? Scorebuddy lets our support team dig deep into every conversation — whether it’s chat, email, or call — with a structured, easy-to-use scoring system. We can spot exactly what went well and where we can improve, ensuring each customer interaction is better than the last. No more guesswork — we have hard data to back up our coaching. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? The user interface could be more modern and intuitive. While functional, the current design sometimes feels dated and doesn’t always guide the user naturally through tasks. A cleaner, more streamlined layout could improve day-to-day efficiency. Menu navigation can be unclear at times. Some options are nested in ways that aren’t immediately obvious, which can lead to extra clicks or guesswork. Grouping related functions together more logically would make the experience smoother for support agents. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? We now have a standardized, consistent scoring framework, so every agent is evaluated fairly and against the same expectations. Scorebuddy’s reporting and analytics give us a clear view of trends over time, so we can address recurring issues quickly and double down on what’s working. Scorebuddy streamlines evaluations into one platform, saving time and letting us focus on the customer experience instead of admin work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jasmin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jasmin D.") JD Jasmin D. Executive Service Specialist II Mid-Market (51-1000 emp.) 3/5/2026 "Great for Monitoring Call Quality" 5/5 What do you like best about ScorebuddyCX? It helps me to monitor the quality of my calls. Easy to access. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? As of the moment, I haven't experienced any issues. Everything is all good, easy to use. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? It solves the quality of my call and help me to monitor my calls that helps me improved. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Fatima V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fatima V.") FV Fatima V. BPO Mid-Market (51-1000 emp.) 2/26/2026 "Scorebuddy my buddy." 3/5 What do you like best about ScorebuddyCX? All about its features specially with its scores. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? I honestly can’t think of anything I dislike about Scorebuddy. So far, it’s been a really positive experience for me, and I haven’t run into any issues. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? I get to see all my scores from my supervisors and our QA team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CF Cristine F. bpo Small-Business (50 or fewer emp.) 3/4/2026 "Nice Experience Overall" 4/5 What do you like best about ScorebuddyCX? providing clear performance visibility, fostering professional growth through targeted training. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? Reporting can seem limited in my opinion. Although its default dashboards are useful, additional manual labor is needed for certain analyses. Furthermore, none of our other software, such as ticketing systems, is integrated with it. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? na Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Claire C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claire C.") CC Claire C. 2/9/2026 "Essential for Staff Evaluation, Needs Better Analytics Guidance" 4/5 What do you like best about ScorebuddyCX? I like how Scorebuddy helps me track trends, spot areas to improve, and collectively save scores for many years. I appreciate that we can use it universally as a team and see all scores, which is really beneficial. I also like the reports, even though I do find them tricky to navigate. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? I find the reports tricky to navigate, and the analytics lack easy-to-use guidance to help master them. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? I use Scorebuddy to evaluate staff, track trends, spot areas to improve, and save scores. It helps ensure team standards and provides universal access to scores. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about ScorebuddyCX? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ScorebuddyCX ](https://www.g2.com/products/scorebuddycx/discussions/new) SL Stephen Sundae Luna • Last activity almost 4 years ago I would like to know why some of the audits do not appear right away in Dashboard. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) GU Guest User • Last activity 6 months ago What does Scorebuddy do? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/what-does-scorebuddy-do) [ View all Discussions ](https://www.g2.com/products/scorebuddycx/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 12 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/scorebuddycx/pricing) ScorebuddyCX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### ##### ScorebuddyCX Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Summarization [ View More Features ](https://www.g2.com/products/scorebuddycx/features) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ View All Alternatives ](https://www.g2.com/products/scorebuddycx/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What is the top-rated screen and video capture software for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-screen-and-video-capture-software-for-enterprises)[Which AP software offers the fastest invoice processing?](https://www.g2.com/discussions/which-ap-software-offers-the-fastest-invoice-processing)[What platform integrates video creation with social media publishing?](https://www.g2.com/discussions/what-platform-integrates-video-creation-with-social-media-publishing) [Is UpContent worth it as a content curation platform for a content operations team at a 50-500 person company, or does BuzzSumo cover enough content discovery and curation without the additional cost?](https://www.g2.com/discussions/is-upcontent-worth-it-as-a-content-curation-platform-for-a-content-operations-team-at-a-50-500-person-company-or-does-buzzsumo-cover-enough-content-discovery-and-curation-without-the-additional-cost)[Best identity verification software for small businesses](https://www.g2.com/discussions/what-s-the-best-identity-verification-software-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/scorebuddycx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)