--- title: ScorebuddyCX Reviews meta\_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 835 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 835 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ScorebuddyCX Reviews & Product Details Visit Website AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. * * * Product Website ScorebuddyCX Seller [ScorebuddyCX](https://www.g2.com/sellers/scorebuddycx) Discussions [ScorebuddyCX Community](https://www.g2.com/products/scorebuddycx/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Lauren Thornton Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/scorebuddycx/pricing) ## ScorebuddyCX Integrations (6) What do users say about integrations? Verified by ScorebuddyCX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IDhall SC ](https://www.g2.com/products/idhall-sc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kustomer ](https://www.g2.com/products/kustomer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 7/22/2026 "Easily Customizable Scorecards for Quality and Performance Reviews" 4.5/5 What do you like best about ScorebuddyCX? The easily modified scorecard allows for quality and performance reviews across multiple departments and processes. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? There are times when errors occur due to the software, but the ScoreBuddy team works diligently to correct them. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? ScorebuddyCX provides us with a consistent, uniform QA process across every part of our organization, helping ensure the same standards are applied throughout. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite NQ Nino Q. customer service Mid-Market (51-1000 emp.) 2/20/2024 "User friendly and instructions are very easy to follow." 5/5 What do you like best about ScorebuddyCX? The scorebuddy helps us record the scores of our team mates. It allow us to run and pull out reports easily and quickly. It is very easy to use. The scorebuddy help us track the improvement of our team mates. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? The idle time. Sometimes when I'm doing other task, when I get back to it I need to relog in again. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? The scorebuccy benefits me most by allowing me to create coaching logs to my agents and it allows me to run report very quicky. It is easy for me to keep track the performances of my agents. Review collected by and hosted on G2.com. Show More 2/11/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AM Annjellie m. Mid-Market (51-1000 emp.) 3/5/2026 "User-Friendly with Occasional Technical Glitches" 4.5/5 What do you like best about ScorebuddyCX? I find Scorebuddy to be very user-friendly and easy to use. Its design makes it simple to navigate, especially when I need to check the records of our calls. It's also pretty flexible and offers personalized dashboards for agents, which is helpful. We didn't experience any issues during the setup process, and overall, I think it's a great tool for our team of more than 50 staff members working in a call center. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? I sometimes have technical issues with Scorebuddy, like a slow interface and losing work due to problems with the auto-save feature. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? I use Scorebuddy to double-check what happens on our calls daily. It's user-friendly and makes it easy to check our call records, with personalized dashboards enhancing flexibility. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Janrel V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janrel V.") JV Janrel V. Customer Service Representative Mid-Market (51-1000 emp.) 3/6/2026 "Nice" 5/5 What do you like best about ScorebuddyCX? I like when you are receiving a perfect score, and you can also see what things need to be improved. It's solved how to be more sufficient and be more productive to the work. The initial setup of Scorebuddy is super easy. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? I don't like to the scorebuddy when you are away from keyboard it will be auto sign out Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Scorebuddy solving my problems in simple way you can see youre monthly performance if you are doing well or not. Review collected by and hosted on G2.com. Show More 3/12/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dhananjay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhananjay D.") DD Dhananjay D. Team Lead, FRR, Fraud, UK Enterprise (\> 1000 emp.) 3/3/2026 "A simple tool to track and manage scores | Broader Insights should be visible on homepage" 3.5/5 What do you like best about ScorebuddyCX? The UI is simple, and it’s easy to manage team scores. As a manager, I can also get an overview of all my direct reports’ scores in one place. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? The overall design and organization of the information could definitely use some rework. At times, broader, high-level data is only available through custom reports or after applying multiple filters, when ideally it should be visible right on the main home page. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? It primarily helps me track, manage, and view scores for my direct reports. I can maintain clear oversight of the team’s scores and quickly see where someone is being scored down (by category/scorecard), which makes it easier to manage team performance and support a strong performance culture in operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KR Kateryna R. Senior Mentor Small-Business (50 or fewer emp.) 2/17/2026 "Clear, Consistent Quality Feedback That Keeps Team Standards Aligned" 5/5 What do you like best about ScorebuddyCX? What I like most about Scorebuddy is how clear and consistent it makes quality feedback. The scoring criteria are easy to understand, which helps identify strengths and areas for improvement quickly. It supports fair assessments, useful coaching conversations, and helps maintain consistent standards across the team. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? Some scoring criteria doesn’t always allow enough room for context or nuanced situations. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Scorebuddy helps solve the problem of inconsistent quality assessments by providing a structured and standardised scoring framework.As a result, it supports continuous improvement, accountability, and overall service quality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MS Maria Cristina S. PCI Compliance Specialist Mid-Market (51-1000 emp.) 2/20/2026 "Scorebuddy Turns Call Scoring Into Real Coaching and Growth" 5/5 What do you like best about ScorebuddyCX? What I like best about Scorebuddy is that it goes beyond just scoring calls — it really supports coaching and performance improvement. The customizable scorecards and clear reporting make it easy to turn feedback into real growth. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? One downside of Scorebuddy is that it can feel a bit complex at first — there’s a learning curve when setting up scorecards and reports. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Scorebuddy solves inconsistent QA scoring and limited performance visibility. It benefits us by standardizing evaluations, improving coaching, and driving better service quality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RP Raymond P. Compliance specialist Mid-Market (51-1000 emp.) 3/6/2026 "Highly Flexible Scorecard Builder with Advanced Logic" 5/5 What do you like best about ScorebuddyCX? Unlike many QA tools, Scorebuddy offers one of the most flexible scorecard builders in the market. You can design highly customized scorecards for calls, chats, and emails—including detailed scoring rules and advanced logic. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? Several users report that the platform can be slow to load, particularly when navigating or downloading reports. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Traditionally, QA teams evaluate only a small sample of interactions due to time limits, creating blind spots and inconsistent insights. Review collected by and hosted on G2.com. Show More 3/20/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite FM Fede M. 2/9/2026 "Efficient Calibration, Interface Can Improve" 4/5 What do you like best about ScorebuddyCX? I appreciate that Scorebuddy helps me calibrate my team's calls, providing me with visibility on their productivity and quality. It has been useful for identifying which team members need more training and for calibrating our customer satisfaction. I also like the monthly evaluation chart and the evaluation target. I find that the setup of Scorebuddy was simple and good. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? Perhaps the interface could be improved to be more visually intuitive and organized. For example, the scores could appear with more information and be more organized. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? I use Scorebuddy to calibrate my team's calls, providing visibility into call productivity and quality, helping to identify members who need more training, and improving customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Monika P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Monika P.") MP Monika P. 2/11/2026 "Effortless Call Quality Monitoring with Scorebuddy" 5/5 What do you like best about ScorebuddyCX? I like Scorebuddy's user-friendly checklists which can be used to evaluate calls. The access to results is easy, and I appreciate the dashboards, as well as the ability to compare scores month on month. Every agent has a KPI on their quality of calls, and there's an overall KPI for the team's quality score. Scorebuddy displays the results in an easy-to-access way. The initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? It would be ideal to be able to amend the scorecards easily by myself (the manager) when needed. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? I use Scorebuddy to supervise call quality, ensure scripts are followed, capture customer feedback and complaints, and score agents on KPIs. It's user-friendly with easy access to results, dashboards, and score comparisons for the team's call quality. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about ScorebuddyCX? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ScorebuddyCX ](https://www.g2.com/products/scorebuddycx/discussions/new) SL Stephen Sundae Luna • Last activity almost 4 years ago I would like to know why some of the audits do not appear right away in Dashboard. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) GU Guest User • Last activity 6 months ago What does Scorebuddy do? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/what-does-scorebuddy-do) [ View all Discussions ](https://www.g2.com/products/scorebuddycx/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 12 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/scorebuddycx/pricing) ScorebuddyCX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### ##### ScorebuddyCX Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Summarization [ View More Features ](https://www.g2.com/products/scorebuddycx/features) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ View All Alternatives ](https://www.g2.com/products/scorebuddycx/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What is the top-rated screen and video capture software for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-screen-and-video-capture-software-for-enterprises)[Which AP software offers the fastest invoice processing?](https://www.g2.com/discussions/which-ap-software-offers-the-fastest-invoice-processing)[What platform integrates video creation with social media publishing?](https://www.g2.com/discussions/what-platform-integrates-video-creation-with-social-media-publishing) [Is UpContent worth it as a content curation platform for a content operations team at a 50-500 person company, or does BuzzSumo cover enough content discovery and curation without the additional cost?](https://www.g2.com/discussions/is-upcontent-worth-it-as-a-content-curation-platform-for-a-content-operations-team-at-a-50-500-person-company-or-does-buzzsumo-cover-enough-content-discovery-and-curation-without-the-additional-cost)[Best identity verification software for small businesses](https://www.g2.com/discussions/what-s-the-best-identity-verification-software-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/scorebuddycx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)