--- title: ScorebuddyCX Reviews meta_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 835 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 835 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ScorebuddyCX Reviews **Vendor:** ScorebuddyCX **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 835 ## About ScorebuddyCX AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. ## ScorebuddyCX Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of ScorebuddyCX, enabling smooth implementation and effortless navigation for all team members. (66 reviews) - Users appreciate the **customizable scorecards and powerful analytics** of ScorebuddyCX, enhancing measurable and developmental quality assurance. (48 reviews) - Users value the **streamlined coaching process** in ScorebuddyCX, enhancing collaboration and visibility for improved performance tracking. (24 reviews) - Users value the **efficiency** of ScorebuddyCX in quality assurance, enhancing clarity and streamlining the evaluation process. (23 reviews) - Users appreciate the **simplicity and ease of use** of ScorebuddyCX, enhancing QA processes and providing valuable insights. (21 reviews) - Users find Scorebuddy to be **intuitive and user-friendly** , enhancing their overall quality review process and satisfaction. (20 reviews) - User Interface (17 reviews) - Experience Improvement (15 reviews) - Customization (14 reviews) - Easy Setup (14 reviews) **What users dislike:** - Users find the **missing filtering options** in ScorebuddyCX limits efficiency and complicates review management. (14 reviews) - Users find ScorebuddyCX's **reporting capabilities limited** , requiring extra steps and support for advanced data analysis. (14 reviews) - Users find **layout issues** with ScorebuddyCX, citing outdated design and difficulty in report filtering as major drawbacks. (11 reviews) - Users experience **slow loading** times and occasional lag, hindering efficiency and complicating workflow during peak usage. (10 reviews) - Users report **scoring issues** with ScorebuddyCX, leading to inaccuracies and unviewable scores for reviewed calls. (9 reviews) - Complexity (8 reviews) - Users often face **slow performance** with Scorebuddy, leading to frustration during navigation and data input. (7 reviews) - Initial Difficulties (6 reviews) - Inaccurate Data Analysis (5 reviews) - Inadequate AI Capabilities (5 reviews) ## ScorebuddyCX Reviews ### 1. Improved Call Quality with Easy Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Nathaniel G. **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** I like that Scorebuddy is easy and transparent, allowing me to easily view reports by department or team. The historical data is very helpful for tracking performance. I also appreciate the insight it gives me into whether a customer service rep has reviewed their own score, which helps increase customer satisfaction scores and identify bottom performers for coaching. Additionally, my team found the initial setup to be easy. **What do you dislike about ScorebuddyCX?** I find the search function a bit slow, which can be tedious at times. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy enhances call quality and compliance, boosting customer satisfaction. It provides easy, transparent access to reports by department or team and offers valuable historical data. It also helps track customer service reps' progress, improving service satisfaction scores and identifying areas for coaching. ### 2. Score buddy Helps Deliver Consistently High-Quality Calls all the time **Rating:** 5.0/5.0 stars **Reviewed by:** Arminda D. | Executive services - Outbound Sales Representative Level 2, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about ScorebuddyCX?** The score buddy is helpful in completing the tasks in getting the good quality in each calls handled. **What do you dislike about ScorebuddyCX?** The score buddy is almost perfect I can see nothing to dislike.It generates the **What problems is ScorebuddyCX solving and how is that benefiting you?** It is checking each calls for any error and flourishes it to have a better excellent feedback, it will benefit the company and the users because it is useful and has all the features easy to understand and use. ### 3. Consistent, Fair Evaluations with Clear Coaching Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth S. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about ScorebuddyCX?** I appreciate how the platform helps teams give consistent, fair evaluations while also providing clear insights for coaching and performance improvement. **What do you dislike about ScorebuddyCX?** It can feel a bit detailed and time-consuming at first, especially for new users. But once you get used to it, it actually helps ensure fair and consistent evaluations. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy solves inconsistent and subjective evaluations by standardizing scoring and feedback. It benefits me by giving clear guidance on what to improve and helping me grow professionally. ### 4. Easy Scorecards, Need for Improvement in Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Elisabeth P. | associated manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** I like that the scorecards in Scorebuddy are easy to create and modify. Additionally, the initial setup of Scorebuddy was very smooth. **What do you dislike about ScorebuddyCX?** I don't like that the audit audits feature doesn't exist. The developed report is an additional paid feature, whereas it is essential for managing activity and sharing. I would like this feature to be available only for internal admins, who could then create and share the results with their providers. I also use Google Drive for reporting due to the lack of shared common reporting in Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to improve customer response and moderate customer profiles. The scorecards are easy to create and modify, which simplifies reporting and quality control. ### 5. User-Friendly and Easy to Understand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about ScorebuddyCX?** The process/system is user-friendly and easy to understand. So far, everything is working well and no issues have been encountered. **What do you dislike about ScorebuddyCX?** At this time, there are no identified areas for improvement. I will continue to maintain strong call handling practices, provide clear and accurate information, ensure proper documentation, and deliver consistent, high-quality customer service on every interaction. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps streamline our quality monitoring process by centralizing evaluations, automating score calculations, and providing structured feedback. It eliminates manual tracking and reduces errors, making audits more consistent and transparent. This benefits me by saving time, improving accuracy in evaluations, and giving clear insights into performance trends, which helps in coaching, tracking improvements, and driving overall team performance. ### 6. Fully Custom Scorecards Tailored to Our KPIs **Rating:** 5.0/5.0 stars **Reviewed by:** Jade Lianne L. | Compliance Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about ScorebuddyCX?** You can build fully custom scorecards tailored to your own quality metrics, brand standards, and KPIs rather than being stuck with rigid templates. **What do you dislike about ScorebuddyCX?** Several users mention that Scorebuddy can feel slow to navigate or load reports, especially with larger dashboards or filtered data. **What problems is ScorebuddyCX solving and how is that benefiting you?** Can increase coverage (automatically or semi-automatically), ensuring a larger portion of interactions get reviewed. Benefits are more consistent quality assessments, fewer missed issues, QA teams spend less time on admin and more insights ### 7. Easy Navigation and Clear, Simplified Scorecards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2026 **What do you like best about ScorebuddyCX?** Easy to navigate and scorecards are very simplified and clearly understandable. I basically use score buddy every week to review my team's score. **What do you dislike about ScorebuddyCX?** Team alignment and reports should be more simplified as it would take too much time to download the reports and then review it. Average team score who are aligned with me should be visible on main page along with filters so that it would be easy to navigate. **What problems is ScorebuddyCX solving and how is that benefiting you?** To mark quality for my team and ensure that all the process breaches are correctly identified and marked down. Also to ensure that proper feedback is shared to the agents which is also documented and shared by email and also in the scorebuddy. ### 8. Customizable and Efficient Quality Assessment Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Piotr S. **Reviewed Date:** February 16, 2026 **What do you like best about ScorebuddyCX?** I like the possibility of full customization of the scoring cards in Scorebuddy, which really helps us as we don't have a global quality assurance process—it's only for our IT Service Desk. This customization allows us to create a tailored process that fits our needs. I also appreciate the ability to create a Power BI connector since we're moving towards a reporting model more centered on Power BI. Having everything in one place really streamlines our activities. **What do you dislike about ScorebuddyCX?** Nothing so far **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to check work quality at a personal level and take corrective actions. I like customizing scoring cards and integrating with Power BI for a tailored QA process, streamlining reporting. ### 9. Score buddy: User-Friendly, Easy to Learn, with Simple Built-In Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmin D. | Executive Services Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about ScorebuddyCX?** Score buddy is so user friendly. It is easy to learn and very easy to navigate the system. The built-in reporting functions are ideal and simple. **What do you dislike about ScorebuddyCX?** None at all. I like everything about Score buddy since it's user friendly. **What problems is ScorebuddyCX solving and how is that benefiting you?** Score buddy is a great help to us in this process. I really like the knowledge capture and the support. It was really great so far! ### 10. User-Friendly QA That Saves Time and Delivers Clear, Detailed Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Shanna Elaine T. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about ScorebuddyCX?** What I like most about Scorebuddy is how user-friendly it is. It simplifies the QA process, makes evaluations clear, and allows teams to collaborate efficiently. It saves time while still giving detailed insights into performance **What do you dislike about ScorebuddyCX?** All works well. I like Scorebuddy because it helps me a lot **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps organize feedback and track performance, which helps me understand my progress and improve my work ### 11. FEEDBACK FROM ARBAC **Rating:** 5.0/5.0 stars **Reviewed by:** ARLHYN L. | PCI REVALIDATION SPECIALIST, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about ScorebuddyCX?** Tools for feedback, calibration, and agent development help teams move from monitoring to actual improvement.And it works well for me. **What do you dislike about ScorebuddyCX?** There are occasional mentions of the interface feeling slow or unintuitive in certain areas, especially compared to lighter-weight tools. **What problems is ScorebuddyCX solving and how is that benefiting you?** Traditional QA might involve spreadsheets, emails, and fragmented tools. Saves time for QA teams and reduces administrative overhead. ### 12. Excellent Quality Evaluation software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about ScorebuddyCX?** The best part of Scorebuddy is very easy to use and the Analytics they offer is excellent as it gives clear reports to identity defects related to Agent Performance **What do you dislike about ScorebuddyCX?** The Interface of the Scorebuddy may need some changes because it looks old **Recommendations to others considering ScorebuddyCX:** If you are looking to evaluate your Customer Support Agents using a scorecard methodology then I would suggest using Scorebudyd because you can create sections in your scorecard and evaluate it from Customer, Business, and Compliance perspectives. **What problems is ScorebuddyCX solving and how is that benefiting you?** Actually, we were using Excel software to evaluate Agent performance but we got a lot of reporting errors, and using Scorebuddy we were able to fix that problem as everything is smoothly done. **Official Response from Harry McIntyre:** > Hi, thank you for your feedback. It's great knowing that we are making your job easier. ### 13. Score buddy Makes Scorecards Easy and KPI-Aligned for Better QA Outcomes **Rating:** 5.0/5.0 stars **Reviewed by:** Maricon B. | PCI COMPLIANCE SPECIALIST, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about ScorebuddyCX?** Score buddy makes it easy to build scorecards tailored to your business goals. You can align scoring directly with compliance, customer experience, and operational KPIs — so QA isn’t just about “finding mistakes,” it’s about improving outcomes. **What do you dislike about ScorebuddyCX?** The standard dashboards are solid, but advanced reporting or cross-team analytics may require exports or workarounds. Some managers want deeper real-time insights without pulling data into external BI tools. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy turns quality assurance from a checklist task into a strategic performance tool. Instead of simply judging interactions, you gain insights you can act on — faster coaching, clearer performance trends, and higher consistency across your team. ### 14. Effortlessly Aligns Team Processes **Rating:** 5.0/5.0 stars **Reviewed by:** JEREMIAH S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2026 **What do you like best about ScorebuddyCX?** I like the overview dashboard in Scorebuddy because it shows all of the data you need in an instant. The trend chart that displays the trend of the scores is also very helpful. It makes life easier since you don't need to click on anything else just to see those data. Also, the initial setup was pretty straightforward and intuitive. **What do you dislike about ScorebuddyCX?** I hope you will have a mobile version of Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to gauge and align our internal processes, ensuring our team is calibrated. The overview dashboard and trend charts provide instant data without extra clicks, making life easier. ### 15. Scorebuddy , My Awesome Buddy! **Rating:** 5.0/5.0 stars **Reviewed by:** Nycole B. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about ScorebuddyCX?** It's very easy to use especially with the calibration. Useful and convenient! Everyone can use it anywhere they are. **What do you dislike about ScorebuddyCX?** Some boxes are not needed but cannot be removed **What problems is ScorebuddyCX solving and how is that benefiting you?** Problems Scorebuddy Solves: Inconsistent Quality Monitoring: Traditional QA processes can be subjective and inconsistent. Scorebuddy provides standardized scoring criteria that ensure every agent is evaluated fairly and uniformly. Manual and Time-Consuming Evaluations: Evaluating calls and interactions manually takes a lot of time. Scorebuddy automates much of this process, speeding up feedback loops. Lack of Real-Time Feedback: Without timely feedback, agents can continue making the same mistakes. Scorebuddy helps deliver quicker insights so agents can improve faster. Difficulty in Identifying Training Needs: It can be hard to spot trends or recurring issues across many interactions. Scorebuddy’s analytics highlight specific areas where agents or teams need coaching. Limited Visibility for Managers: Managers often struggle to get a clear overview of team performance. Scorebuddy dashboards provide real-time metrics and detailed reports. Benefits You Could Experience: Improved Customer Experience: By consistently monitoring and improving agent performance, customer interactions become smoother and more effective. Increased Agent Productivity and Morale: Agents get clear, actionable feedback and recognition for good performance, leading to motivation and faster skill development. Data-Driven Decisions: Management can use reliable data to make informed decisions about training, staffing, and process improvements. Cost Savings: More efficient QA reduces the resources spent on manual evaluations and lowers the risk of costly errors. ### 16. Using Scorebuddy since a long time and happy with the results with it. **Rating:** 4.5/5.0 stars **Reviewed by:** Sourav Y. | Quality Assurance Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about ScorebuddyCX?** One of the things I like most about Scorebuddy is how user-friendly it is. The interface is clean, and it doesn’t take long to figure things out—even for new team members. The ability to customize scorecards based on different criteria is incredibly helpful, especially for managing multiple teams. It really helps us maintain consistency in our QA process while giving us room to adapt things as we grow. **What do you dislike about ScorebuddyCX?** There are a few areas where Scorebuddy could improve. For example, the reporting functionality is powerful, but sometimes feels a bit clunky or unintuitive. It can take a few extra clicks to get to the data you need, and the visualizations could be a bit more dynamic. Also, the integration process with some external systems took more time than expected, although support was helpful throughout. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps us streamline our quality assurance process by allowing consistent, transparent, and customizable performance evaluations for our customer support team. Before using it, QA was more subjective and scattered across spreadsheets, which made it difficult to track trends or take corrective action. Now, with Scorebuddy, we have clear visibility into agent performance, easier coaching conversations, and actionable insights that help improve both customer satisfaction and team efficiency. It has also reduced manual work, saving time for our QA and team leads. ### 17. Effortless Call Scoring with Superb Support **Rating:** 5.0/5.0 stars **Reviewed by:** Darren H. **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** I really appreciate Scorebuddy's accessible support; the account management support is always on hand, and the live chat feature is superb, even out of hours. The simple user interface is beneficial, especially since it's our first foray into call scoring. The simplistic views enable usage at both the supervisor and agent levels. I also found the initial setup to be simple, supportive, and quick. **What do you dislike about ScorebuddyCX?** Some reporting needs pieced together from various report sources **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to collect call scores that generate insights for coaching, and its simple UI helps our team, including supervisors and agents. The accessible support, especially the live chat, is always on hand and beneficial. ### 18. Scorebuddy is Phenomenal! **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan Clark D. | Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about ScorebuddyCX?** Scorebuddy has super friendly, easy-to-navigate tools that make it very simple to use. It’s fast, smart, and straightforward, which makes my job a lot easier. **What do you dislike about ScorebuddyCX?** None. I don’t think anyone would have anything negative to say about Scorebuddy. It’s a phenomenal tool, and I’ve had a really positive experience with it overall. **What problems is ScorebuddyCX solving and how is that benefiting you?** Analytics and overall scoring are useful, and I also like the charting along with the score reporting. ### 19. Score buddy Makes Tracking Performance Trends Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** RACHEL M. | PCI COMPLIANCE SPECIALIST, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about ScorebuddyCX?** score buddy helps me to track my own performance trends over time consistent and always inform me Where additional support may be needed for my performance **What do you dislike about ScorebuddyCX?** Sometimes its hard to find the date for the specific date but over all its s user friendly **What problems is ScorebuddyCX solving and how is that benefiting you?** Score buddy helps me to correct every help that I needed for the business ### 20. Effortless Call Center Management with Scorebuddy **Rating:** 4.5/5.0 stars **Reviewed by:** Lorna M. **Reviewed Date:** February 13, 2026 **What do you like best about ScorebuddyCX?** I like how easy Scorebuddy is to use, the team is used to it and the functionality is great. I appreciate how I can amend and create individual scorecards based on the accounts and any changes that may occur. The initial setup was seamless. **What do you dislike about ScorebuddyCX?** The AI piece in Scorebuddy does not work as well for me, as it only takes the causes into consideration when using AI and not the comments next to it. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to score staff quality on calls, emails, and back office activities. It solves problems by providing regular feedback and identifying knowledge gaps within operations and for the client. ### 21. Instant Structured Feedback and Automated Review Assignments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ScorebuddyCX?** Instant structured feedback platform for customer support agents and automations that automatically assigns reviews to evaluators. **What do you dislike about ScorebuddyCX?** Scorebuddy BI is another huddle to navigate. **What problems is ScorebuddyCX solving and how is that benefiting you?** Instant QA feedback that helps improve agent's quality performance real-time. ### 22. Easy to Use and Friendly Navigation, but Occasional Score-Saving Glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Vanessa H. | Quality Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about ScorebuddyCX?** The ease of use is what I like the best about Scorebuddy. The navigation is friendly to use as well. **What do you dislike about ScorebuddyCX?** Sometimes there are quirks/glitches that occur and scores do not save. I wish there was an option to see other scores from the other participants in the calibration. **What problems is ScorebuddyCX solving and how is that benefiting you?** This is a great platform for our group to use during our multiple user calibrations. ### 23. Very Good Experience—Everything Works Great **Rating:** 5.0/5.0 stars **Reviewed by:** Paul L. | Help desk, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about ScorebuddyCX?** I like the application itself, It is easy to understand and user friendly **What do you dislike about ScorebuddyCX?** I can say all of it's function is easy to understand, So no compliant at all with the app **What problems is ScorebuddyCX solving and how is that benefiting you?** My superiors grade my work using Scorebudy, so using this app helps me understand what I need to improve in my performance. ### 24. Scorebuddy: Simplifying Quality Monitoring and Performance Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit R. | Executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2025 **What do you like best about ScorebuddyCX?** What I like best about Scorebuddy is its ability to make quality monitoring structured and transparent through customizable scorecards and detailed reporting. The platform is easy to use, even for first-time users, and allows managers to deliver targeted feedback that helps agents improve quickly. The dashboards provide clear visibility into performance trends, which makes coaching more focused and impactful. Overall, it simplifies what used to be a manual, time-consuming process and helps maintain consistent service quality. **What do you dislike about ScorebuddyCX?** While Scorebuddy is highly effective, some of the reporting features could be more advanced, especially for larger teams that need deeper analytics. The range of integrations with other systems is somewhat limited, which sometimes leads to manual data handling. Additionally, although the interface is straightforward, it could benefit from more customization and a fresher, modern design to enhance the overall user experience. **What problems is ScorebuddyCX solving and how is that benefiting you?** corebuddy is solving the problem of inconsistent and time-consuming quality monitoring in customer support by providing a centralized and structured platform for evaluations. Instead of relying on spreadsheets or manual tracking, it allows managers to create customizable scorecards, capture performance data, and share feedback in one place. This ensures that evaluations are consistent across the team and that agents receive clear, actionable coaching. The benefit has been improved service quality, agent performance, and visibility into trends, which helps identify gaps early and provide targeted training. As a result, customer interactions are monitored more effectively, and overall customer satisfaction has increased. ### 25. Scorebuddy is user-friendly and easy to navigate and used **Rating:** 5.0/5.0 stars **Reviewed by:** Jerome D. | Subject Matter Expert, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ScorebuddyCX?** I like on how tabs are being put in place no need for you to search anything on making Quality scores. **What do you dislike about ScorebuddyCX?** So far none it is easily to used and user interface is perfect **What problems is ScorebuddyCX solving and how is that benefiting you?** It is solving disconnect with agents when doing coaching session. All the available resources like missed out are easily to be undrstood by agents ### 26. Simple, Organized, and Transparent QA in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about ScorebuddyCX?** What I like best about Scorebuddy is how it makes quality assurance simple, organized, and transparent. It helps teams clearly track performance, identify coaching opportunities, and provide structured feedback all in one place. **What do you dislike about ScorebuddyCX?** As of right now, none. I can use Scorebuddy easily, so I don’t have any reason to provide negative feedback. **What problems is ScorebuddyCX solving and how is that benefiting you?** Compared to the other QA validation review report portals, everything here is easy to use. I’m not stressed trying to look for my scores or figure out why my Quality score is the way it is, because it clearly explains everything. ### 27. Call Progress Report **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Joice D. | Executive Specialist Services II, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about ScorebuddyCX?** it helps me identify which of my call handling to improved and that needs to focus on **What do you dislike about ScorebuddyCX?** I don't have any reason to dislike the score buddy **What problems is ScorebuddyCX solving and how is that benefiting you?** It can identify right away what bare the things to work on with my call audits and able to to applied right away during call handling ### 28. Progress report of may Call Audits **Rating:** 5.0/5.0 stars **Reviewed by:** maryjoice D. | Executive Services Specialist II, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about ScorebuddyCX?** You can monitor progress during QA audits **What do you dislike about ScorebuddyCX?** As per my experienced of almost 4 years of using it never encounter error so nothing to dislike with **What problems is ScorebuddyCX solving and how is that benefiting you?** Score body is a tool that helps me monitor my Call Audits and It helps me to make sure every QA of mine will be following the customer experienced. ### 29. Scorebuddy Makes Quality Monitoring Simple and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Minniehart P. | PCI Compliance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about ScorebuddyCX?** Scorebuddy is easy to use and provides a simple, intuitive interface that makes quality monitoring more efficient. It allows users to navigate effortlessly through scorecards, track performance trends, and review evaluations without confusion. Its user‑friendly design helps save time, reduce errors, and stay focused on improving customer interactions, ultimately supporting excellent customer service. **What do you dislike about ScorebuddyCX?** None at this time. So far, I appreciate its simplicity and easy access and use. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy supports my development by giving me transparent access to my score progress, helping me identify strengths, address improvement areas, and stay aligned with quality expectations. ### 30. Easy Call Recording for Support Follow-Ups **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Executive Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about ScorebuddyCX?** I like that our support team has the option to add the call, so we can listen to it later. **What do you dislike about ScorebuddyCX?** We can’t view any information or feedback from previous years, which makes it difficult to reference past details. **What problems is ScorebuddyCX solving and how is that benefiting you?** It solves several common operational problems—and here’s how that benefits you if you use it: it replaces manual, time-consuming QA. ### 31. Driving Consistency and Clarity in Quality Assurance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about ScorebuddyCX?** What I like best about Scorebuddy is how it makes quality assurance simple, structured, and actionable. **What do you dislike about ScorebuddyCX?** One area where Scorebuddy could improve is in advanced customization and reporting flexibility. While the standard dashboards are helpful, creating highly tailored reports or pulling very specific data sets can sometimes feel a bit limited or require extra steps. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is solving the challenge of inconsistent quality monitoring and limited visibility into performance trends. Before using it, tracking evaluations, identifying coaching needs, and spotting recurring issues could be time-consuming and fragmented across spreadsheets or different systems. ### 32. Customizable, Effective, but Pricey **Rating:** 4.5/5.0 stars **Reviewed by:** Padraig L. **Reviewed Date:** February 18, 2026 **What do you like best about ScorebuddyCX?** I like the fact I can track scores and create my own scorecard with Scorebuddy. I use Scorebuddy for scoring calls in a call center, and it helps ensure quality for team members while storing information safely. I find it particularly valuable that I can tailor the scorecards to what is important to me. Additionally, the initial setup of Scorebuddy was very easy. **What do you dislike about ScorebuddyCX?** It is expensive though so we might need to look at other software. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to maintain quality for my team and store information safely, track scores, and create customizable scorecards. ### 33. Helps Me Monitor Call Quality with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Madeleine Mae L. | Executive Services Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about ScorebuddyCX?** I appreciate the the ease of use and user friendly interface. It helps to monitor the quality of my calls **What do you dislike about ScorebuddyCX?** As of the moment none so far, it it very helpful for me **What problems is ScorebuddyCX solving and how is that benefiting you?** Its solved the quality of my calls and help me to monitor the quality of my calls ### 34. Great User Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Rafaelo A. | Fraud & Risk Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about ScorebuddyCX?** The clean user interface alongside with the color choices but also the multiple categories that can be used on each review. Great way of tracking different KPIs with options of seeing graphs, individual scores, team scores etc. + bonus points for options to request 1:1 through the software instead of having to jump to other 3rd party softwares for that. **What do you dislike about ScorebuddyCX?** When reviewing my individual QX scores, I have an option to either Accept or Request 1:1 (challenge) - this is good. What I do not like is that the button to ''Accept'' or ''Request 1:1'' is at the bottom of the page and have to scroll all the way down every time. On one side it's good because it forces me to review thoroughly but on the other hand, if I have multiple QX scores at 100% and I am fine with that, I would rather be able to have the Accept button on the top page. **What problems is ScorebuddyCX solving and how is that benefiting you?** Gives me an overview of the quality of my work and is benefiting me by helping me know on which areas I need to focus. ### 35. Easy-to-Use Interface and Consistent Call Quality, but Setup Could Be Smoother **Rating:** 3.5/5.0 stars **Reviewed by:** Angelos C. | Co-Founder, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ScorebuddyCX?** Easy to use, clear interface, and it helps keep call quality consistent. **What do you dislike about ScorebuddyCX?** It can feel a bit slow sometimes, and the setup/customization could be easier. **What problems is ScorebuddyCX solving and how is that benefiting you?** It helps track call quality and team performance, so we can find issues faster and improve customer service. ### 36. Great QA System **Rating:** 4.0/5.0 stars **Reviewed by:** Allen R. | Technical Escalation and QA Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about ScorebuddyCX?** Scorebuddy lets our support team dig deep into every conversation — whether it’s chat, email, or call — with a structured, easy-to-use scoring system. We can spot exactly what went well and where we can improve, ensuring each customer interaction is better than the last. No more guesswork — we have hard data to back up our coaching. **What do you dislike about ScorebuddyCX?** The user interface could be more modern and intuitive. While functional, the current design sometimes feels dated and doesn’t always guide the user naturally through tasks. A cleaner, more streamlined layout could improve day-to-day efficiency. Menu navigation can be unclear at times. Some options are nested in ways that aren’t immediately obvious, which can lead to extra clicks or guesswork. Grouping related functions together more logically would make the experience smoother for support agents. **What problems is ScorebuddyCX solving and how is that benefiting you?** We now have a standardized, consistent scoring framework, so every agent is evaluated fairly and against the same expectations. Scorebuddy’s reporting and analytics give us a clear view of trends over time, so we can address recurring issues quickly and double down on what’s working. Scorebuddy streamlines evaluations into one platform, saving time and letting us focus on the customer experience instead of admin work. ### 37. Great for Monitoring Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmin D. | Executive Service Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about ScorebuddyCX?** It helps me to monitor the quality of my calls. Easy to access. **What do you dislike about ScorebuddyCX?** As of the moment, I haven't experienced any issues. Everything is all good, easy to use. **What problems is ScorebuddyCX solving and how is that benefiting you?** It solves the quality of my call and help me to monitor my calls that helps me improved. ### 38. Scorebuddy my buddy. **Rating:** 3.0/5.0 stars **Reviewed by:** Fatima V. | BPO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about ScorebuddyCX?** All about its features specially with its scores. **What do you dislike about ScorebuddyCX?** I honestly can’t think of anything I dislike about Scorebuddy. So far, it’s been a really positive experience for me, and I haven’t run into any issues. **What problems is ScorebuddyCX solving and how is that benefiting you?** I get to see all my scores from my supervisors and our QA team. ### 39. Nice Experience Overall **Rating:** 4.0/5.0 stars **Reviewed by:** Cristine F. | bpo, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about ScorebuddyCX?** providing clear performance visibility, fostering professional growth through targeted training. **What do you dislike about ScorebuddyCX?** Reporting can seem limited in my opinion. Although its default dashboards are useful, additional manual labor is needed for certain analyses. Furthermore, none of our other software, such as ticketing systems, is integrated with it. **What problems is ScorebuddyCX solving and how is that benefiting you?** na ### 40. Essential for Staff Evaluation, Needs Better Analytics Guidance **Rating:** 4.0/5.0 stars **Reviewed by:** Claire C. **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** I like how Scorebuddy helps me track trends, spot areas to improve, and collectively save scores for many years. I appreciate that we can use it universally as a team and see all scores, which is really beneficial. I also like the reports, even though I do find them tricky to navigate. **What do you dislike about ScorebuddyCX?** I find the reports tricky to navigate, and the analytics lack easy-to-use guidance to help master them. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to evaluate staff, track trends, spot areas to improve, and save scores. It helps ensure team standards and provides universal access to scores. ### 41. Scorebuddy Streamlines QA with Simple Scorecards and Actionable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about ScorebuddyCX?** I love how simple Scorebuddy makes QA. Creating scorecards, tracking performance, and coaching agents all feel streamlined, and the insights help us focus on what really matters instead of spreadsheets. **What do you dislike about ScorebuddyCX?** The AI generated comments are too generic and don't really explain the details of why someone is being scored a certain way. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps solve the problem of inconsistent feedback and limited visibility into agent performance. With structured scorecards and clear analytics, we can provide fair evaluations and more focused coaching, which has led to measurable improvements in both quality and team confidence. ### 42. Helpful for Work and Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjo April D. | Compliance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about ScorebuddyCX?** It’s helpful for work purposes and easy to navigate. **What do you dislike about ScorebuddyCX?** So far, in my 1 year of using it, I don’t find anything bad about it. **What problems is ScorebuddyCX solving and how is that benefiting you?** My main issue is figuring out how I can organize all the audits I have with our quality analyst. ### 43. Constructive Criticism **Rating:** 4.0/5.0 stars **Reviewed by:** Dijon M. | Trusted Referee, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about ScorebuddyCX?** The most helpful thing about Scorebubby is, it give the Trusted Referee's a point of reference that gives us a opportunity to grow. It also, gives us a place to take accountability and make healthy corrections on developing properly. I believe this give us the ability to expand and grow our skills has a trusted referee. This gives us the tools we need to create insanely great customer experience by making lives better, one interaction at a time. **What do you dislike about ScorebuddyCX?** The least help thing I dislike about Socrebuddy is? I honestly have not thought about it. Due to, the fact I know this is here to track our work production. **What problems is ScorebuddyCX solving and how is that benefiting you?** Socrebuddy has not help me, problem solve for the job, but it is helping me correct my mistakes on the job. This is beneficial for a few reasons. I get to retain my job, leaner how to be a better Trusted Referee and lastly, it tracks my productive to keep me on track. ### 44. Worth the effort once set up **Rating:** 4.5/5.0 stars **Reviewed by:** Sunil B. | Fraud & CDD Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** Most helpful part is being able to see trends with multiple workstreams. Easy to score too. **What do you dislike about ScorebuddyCX?** Setting up the scorecards in the first place isn't easy. Would be good if there were some kind of templates available. **What problems is ScorebuddyCX solving and how is that benefiting you?** It is helping improve standards and also help towards getting better processes in place. Allows feedback too. ### 45. Score buddy: The Best Software I’ve Ever Used **Rating:** 5.0/5.0 stars **Reviewed by:** Arminda D. | Outbound sales specialist - executive services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about ScorebuddyCX?** The Score buddy is the best software I have ever used. **What do you dislike about ScorebuddyCX?** There is nothing I dislike everything is better. **What problems is ScorebuddyCX solving and how is that benefiting you?** The Scorebuddy helps to provide a better understanding on the performance in the quality and it benefits the whole company and the performance ### 46. Easy to Use, Simple Navigation That Helps You Find Things Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Ralf Jerome G. | PCI Compliance Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about ScorebuddyCX?** The website is easy to use and simple to navigate. You can quickly find what you’re looking for without reading everything. **What do you dislike about ScorebuddyCX?** There is always room for improvement, and I’m sure it will continue to be updated in line with business needs and user feedback. As it stands, however, there are no specific issues to note. **What problems is ScorebuddyCX solving and how is that benefiting you?** I can regularly track my scores and clearly see which metrics need improvement, as well as identify behaviors that should be adjusted—helping me become the best version of myself. ### 47. Love the Real-Time Scores **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian Bren Q. | PCI Compliance Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about ScorebuddyCX?** Real-time scores that we can access directly on the website. **What do you dislike about ScorebuddyCX?** I don’t like it when the website runs slowly, even though my internet connection is fine. **What problems is ScorebuddyCX solving and how is that benefiting you?** Making sure we understand our strengths and weaknesses, and learning how to improve them through feedback and comments. ### 48. It's a good tool to analyze the agents quality performance. **Rating:** 4.0/5.0 stars **Reviewed by:** Darshan M. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2023 **What do you like best about ScorebuddyCX?** The Interactions bifurcation and Score report table. **What do you dislike about ScorebuddyCX?** The filter options in Score report table must have more options like check box to select multiple category types in one go like Chat, Calls & Emails. **What problems is ScorebuddyCX solving and how is that benefiting you?** The core areas to focus for individual agents to improve on Quality KPI. ### 49. User-Friendly Interface, Seamless Data Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Catriona M. **Reviewed Date:** February 13, 2026 **What do you like best about ScorebuddyCX?** I like Scorebuddy's interface, the colors, and how user-friendly and intuitive it is. I appreciate the fact that I can look at the data on the actual browser, or if I want it in Excel form, I can just easily click download, and it will download. **What do you dislike about ScorebuddyCX?** The fact that some N/A questions impact the score more than when a Yes is selected. It's fractional but matters a lot. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy presents me with data to analyse quality across all streams in the contact center. ### 50. My monthly buddy. **Rating:** 3.5/5.0 stars **Reviewed by:** Fatima V. | PDS SALES AGENT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about ScorebuddyCX?** Its score criteria in each item is all good. **What do you dislike about ScorebuddyCX?** I cannot think of anything that i don't like with it **What problems is ScorebuddyCX solving and how is that benefiting you?** my score is included in my monthly kpi so it is really a big help for me. ## ScorebuddyCX Discussions - [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes - [I would like to know why some of the audits do not appear right away in Dashboard.](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) - 1 comment, 1 upvote - [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) - 1 comment, 1 upvote - [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) - 3 comments - [Is there a way that you can have your scores that are lower than 100 show in there own category?](https://www.g2.com/discussions/34291-is-there-a-way-that-you-can-have-your-scores-that-are-lower-than-100-show-in-there-own-category) - 1 comment, 1 upvote - [View ScorebuddyCX pricing details and edition comparison](https://www.g2.com/products/scorebuddycx/reviews?login_required=true&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+05%3A04%3A02+-0500&secure%5Bsession_id%5D=3e92c63e-9dc9-42bc-8012-bab5b012a5d6&secure%5Btoken%5D=1087c066a5240a92948e3da21ea670b73faf93147d434043f6c41f5a87ab942c&format=llm_user) ## ScorebuddyCX Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [IDhall SC](https://www.g2.com/products/idhall-sc/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## ScorebuddyCX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top ScorebuddyCX Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.8/5.0 (312 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews)