--- title: ScorebuddyCX Reviews meta\_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 835 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 835 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ScorebuddyCX Reviews & Product Details Visit Website AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. * * * Product Website ScorebuddyCX Seller [ScorebuddyCX](https://www.g2.com/sellers/scorebuddycx) Discussions [ScorebuddyCX Community](https://www.g2.com/products/scorebuddycx/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Lauren Thornton Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/scorebuddycx/pricing) ## ScorebuddyCX Integrations (6) What do users say about integrations? Verified by ScorebuddyCX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IDhall SC ](https://www.g2.com/products/idhall-sc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kustomer ](https://www.g2.com/products/kustomer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Mid-Market (51-1000 emp.) 2/10/2026 "Scorebuddy Streamlines QA with Simple Scorecards and Actionable Insights" 5/5 What do you like best about ScorebuddyCX? I love how simple Scorebuddy makes QA. Creating scorecards, tracking performance, and coaching agents all feel streamlined, and the insights help us focus on what really matters instead of spreadsheets. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? The AI generated comments are too generic and don't really explain the details of why someone is being scored a certain way. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Scorebuddy helps solve the problem of inconsistent feedback and limited visibility into agent performance. With structured scorecards and clear analytics, we can provide fair evaluations and more focused coaching, which has led to measurable improvements in both quality and team confidence. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ranjo April D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranjo April D.") RD Ranjo April D. Compliance Specialist Mid-Market (51-1000 emp.) 3/3/2026 "Helpful for Work and Easy to Navigate" 5/5 What do you like best about ScorebuddyCX? It’s helpful for work purposes and easy to navigate. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? So far, in my 1 year of using it, I don’t find anything bad about it. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? My main issue is figuring out how I can organize all the audits I have with our quality analyst. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dijon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dijon M.") DM Dijon M. Trusted Referee Mid-Market (51-1000 emp.) 9/15/2025 "Constructive Criticism" 4/5 What do you like best about ScorebuddyCX? The most helpful thing about Scorebubby is, it give the Trusted Referee's a point of reference that gives us a opportunity to grow. It also, gives us a place to take accountability and make healthy corrections on developing properly. I believe this give us the ability to expand and grow our skills has a trusted referee. This gives us the tools we need to create insanely great customer experience by making lives better, one interaction at a time. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? The least help thing I dislike about Socrebuddy is? I honestly have not thought about it. Due to, the fact I know this is here to track our work production. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Socrebuddy has not help me, problem solve for the job, but it is helping me correct my mistakes on the job. This is beneficial for a few reasons. I get to retain my job, leaner how to be a better Trusted Referee and lastly, it tracks my productive to keep me on track. Review collected by and hosted on G2.com. Show More 10/14/2025 Validated ReviewerSource: Organic SB Sunil B. Fraud & CDD Team Manager Enterprise (\> 1000 emp.) 8/4/2023 "Worth the effort once set up" 4.5/5 What do you like best about ScorebuddyCX? Most helpful part is being able to see trends with multiple workstreams. Easy to score too. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? Setting up the scorecards in the first place isn't easy. Would be good if there were some kind of templates available. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? It is helping improve standards and also help towards getting better processes in place. Allows feedback too. Review collected by and hosted on G2.com. Show More 2/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Arminda D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arminda D.") AD Arminda D. Outbound sales specialist - executive services Mid-Market (51-1000 emp.) 3/5/2026 "Score buddy: The Best Software I’ve Ever Used" 5/5 What do you like best about ScorebuddyCX? The Score buddy is the best software I have ever used. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? There is nothing I dislike everything is better. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? The Scorebuddy helps to provide a better understanding on the performance in the quality and it benefits the whole company and the performance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RG Ralf Jerome G. PCI Compliance Specialist II Mid-Market (51-1000 emp.) 2/20/2026 "Easy to Use, Simple Navigation That Helps You Find Things Fast" 5/5 What do you like best about ScorebuddyCX? The website is easy to use and simple to navigate. You can quickly find what you’re looking for without reading everything. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? There is always room for improvement, and I’m sure it will continue to be updated in line with business needs and user feedback. As it stands, however, there are no specific issues to note. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? I can regularly track my scores and clearly see which metrics need improvement, as well as identify behaviors that should be adjusted—helping me become the best version of myself. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AQ Adrian Bren Q. PCI Compliance Specialist Enterprise (\> 1000 emp.) 2/20/2026 "Love the Real-Time Scores" 5/5 What do you like best about ScorebuddyCX? Real-time scores that we can access directly on the website. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? I don’t like it when the website runs slowly, even though my internet connection is fine. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Making sure we understand our strengths and weaknesses, and learning how to improve them through feedback and comments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Darshan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darshan M.") DM Darshan M. Analyst Mid-Market (51-1000 emp.) 8/6/2023 "It's a good tool to analyze the agents quality performance." 4/5 What do you like best about ScorebuddyCX? The Interactions bifurcation and Score report table. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? The filter options in Score report table must have more options like check box to select multiple category types in one go like Chat, Calls & Emails. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? The core areas to focus for individual agents to improve on Quality KPI. Review collected by and hosted on G2.com. Show More 2/12/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Catriona M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catriona M.") CM Catriona M. 2/13/2026 "User-Friendly Interface, Seamless Data Analysis" 5/5 What do you like best about ScorebuddyCX? I like Scorebuddy's interface, the colors, and how user-friendly and intuitive it is. I appreciate the fact that I can look at the data on the actual browser, or if I want it in Excel form, I can just easily click download, and it will download. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? The fact that some N/A questions impact the score more than when a Yes is selected. It's fractional but matters a lot. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Scorebuddy presents me with data to analyse quality across all streams in the contact center. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller FV Fatima V. PDS SALES AGENT Mid-Market (51-1000 emp.) 3/2/2026 "My monthly buddy." 3.5/5 What do you like best about ScorebuddyCX? Its score criteria in each item is all good. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? I cannot think of anything that i don't like with it Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? my score is included in my monthly kpi so it is really a big help for me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about ScorebuddyCX? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ScorebuddyCX ](https://www.g2.com/products/scorebuddycx/discussions/new) GU Guest User • Last activity 6 months ago What does Scorebuddy do? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/what-does-scorebuddy-do) SL Stephen Sundae Luna • Last activity almost 4 years ago I would like to know why some of the audits do not appear right away in Dashboard. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) [ View all Discussions ](https://www.g2.com/products/scorebuddycx/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 12 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/scorebuddycx/pricing) ScorebuddyCX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### ##### ScorebuddyCX Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Summarization [ View More Features ](https://www.g2.com/products/scorebuddycx/features) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ View All Alternatives ](https://www.g2.com/products/scorebuddycx/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What is the top-rated screen and video capture software for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-screen-and-video-capture-software-for-enterprises)[Which AP software offers the fastest invoice processing?](https://www.g2.com/discussions/which-ap-software-offers-the-fastest-invoice-processing)[What platform integrates video creation with social media publishing?](https://www.g2.com/discussions/what-platform-integrates-video-creation-with-social-media-publishing) [Is UpContent worth it as a content curation platform for a content operations team at a 50-500 person company, or does BuzzSumo cover enough content discovery and curation without the additional cost?](https://www.g2.com/discussions/is-upcontent-worth-it-as-a-content-curation-platform-for-a-content-operations-team-at-a-50-500-person-company-or-does-buzzsumo-cover-enough-content-discovery-and-curation-without-the-additional-cost)[Best identity verification software for small businesses](https://www.g2.com/discussions/what-s-the-best-identity-verification-software-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/scorebuddycx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)