Hi Christy,

Thanks so much for taking the time to update your review! We’re glad to hear you’re enjoying the flexibility of running both in-person and online auctions—and that the texting feature has helped make things more accessible for your guests.

We're sorry to hear that some bidders ran into issues during your recent online auction. We know how important it is for the experience to be smooth from start to finish. If you haven’t already, our support team would love to hear more about what those users experienced so we can help troubleshoot and improve for next time. You can reach them via the Help widget or by emailing support@schoolauction.net

Thanks again for using SchoolAuction.net—we’re honored to support your events and fundraising goals!

Hi,

Thank you for taking the time to share your thoughts. We’re sorry the software didn’t end up being the right fit. SchoolAuction.net is designed to handle many event types and features, which can take a little time to get comfortable with—especially for first-time event organizers.

Your refund was pro-rated based on the several hours of personalized Zoom and email support our team provided before cancellation. While many customers are able to set up their events independently, we’re always happy to provide one-on-one assistance when extra support is needed. We’re glad you enjoyed our live training webinars and appreciate your feedback as we continue improving the experience for new users.

– The SchoolAuction.net Team 🦉

Hi there,

Thank you so much for the wonderful review! We’re thrilled to hear that Roger helped make setup quick and easy—especially on a tight timeline. It’s great to know you found the platform simple to use and that it helped you include supporters who couldn’t attend in person.

We appreciate you taking the time to share your experience and are so glad SchoolAuction.net could help make your silent auction a success!

– The SchoolAuction.net Team 🦉

Hi Tiffany,

Thanks so much for your thoughtful review! We're glad to hear you enjoyed our timely replies from the Support team and found the reports helpful. Good news—our software does support directly emailing gift certificates to auction winners. I've included the link for more info on how to do that below (G2 won't let me change the link name from what they've assigned it - "See how SchoolAuction.net improved" - but it contains the right info).

You're right that header images sometimes require tweaking, since they automatically resize based on device screens. For best results, we recommend images that are at least twice as wide as they are tall. This helps ensure the banner displays well across a range of devices and minimizes resizing issues. More tips on images can be found by searching our Help library for the article titled "Uploading a Banner Image" (I'd include the link here for you but unfortunately I'm limited to 1 link on this platform). Or you can always reach out to our Support team for more help with image sizes.

Thanks again for your feedback, Tiffany—it helps us continually improve!

We're glad to hear that you find SchoolAuction.net easy to use with great help guides. We also appreciate your feedback on the pre-scheduled custom text messages and processing fees. For the text messages, we will take this into consideration for future updates. And for the processing fees, we now have two options for asking your supporters to cover fees/costs associated with your event: Offset Processing Fees (only) and the Last Ask (configurable for donations to cover cc fees, as well as other fees/expenses). You can learn more about it here: https://www.schoolauction.net/last-ask/ or you can reach out to our Support team via the Help widget in your event site. Thank you again for your feedback and we look forward to working with you again!

Thank you for sharing your experience with SchoolAuction.net! We are thrilled to hear that you appreciate the flexibility of integrating with your existing gateway processor and the detailed payment and transaction reports we provide.

We understand your concerns about feeling overwhelmed during the event setup process. Next time there are new auction chairs, or if you'd like a refresher for yourself, I'd recommend joining our Getting Started webinars. We hold them every Wednesday and Thursday afternoon.

If you have any further questions or need assistance, please don't hesitate to reach out. We are here to help and ensure your fundraising events run smoothly. Thank you for choosing SchoolAuction.net!

We're pleased to hear that SchoolAuction.net is helping you completely manage and track your fundraisers. We understand that the array of options can be daunting, and we're dedicated to providing clear guidance and support. We offer weekly Getting Started webinars that can be really helpful - if you're not sure how to sign up for those, send us an email at support@schoolauction.net and we'll point you in the right direction. Thanks again for taking the time to leave a review; your input is valuable, and helps us make the platform even more user-friendly.

Hi Dawn,

It's great to hear that SchoolAuction.net has been beneficial for your fundraising efforts. We value your input on the help resources and customization features, as we always strive to make improvements for a more user-friendly experience. I did want to touch on a couple things in that regard - unfortunately we can't include direct links for every item in our support articles that take you right where you need to go in your event site because every customer has a unique URL, so there's no "one link fits all" solution. However, we understand that not everyone processes information the same way, so we do our best to offer support through a combination of live links to setting/data pages, images, linked articles and videos, webinars, and detailed descriptions of how to best work with the software to achieve your desired outcome. Thanks again for your feedback and we hope to help with your next event!

We're thrilled to hear that SchoolAuction.net is helping to move your school auction forward into the digital age. We appreciate your feedback and will consider your suggestion for more customizable services to further improve our platform. Thanks again and we look forward to working with you on your next event!

Molly, thank you so much for taking the time to leave a review. We are thrilled to hear that you had such a positive experience with our support team. Providing quick and helpful support is a top priority for us, and we're glad we could assist you with your fundraising campaign. We look forward to working with you on the next one!