--- title: Scaleway Reviews meta_title: 'Scaleway Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how Scaleway works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 20 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Scaleway Reviews **Vendor:** Scaleway **Category:** [Infrastructure as a Service (IaaS) Software](https://www.g2.com/categories/infrastructure-as-a-service-iaas) **Average Rating:** 4.1/5.0 **Total Reviews:** 20 ## About Scaleway The cloud of choice. Build, deploy and scale applications on Europe's most complete cloud ecosystem. From Serverless architecture to Elastic Metal and everything in between. ## Scaleway Pros & Cons **What users like:** - Users appreciate the **great price-to-computation-power ratio** of Scaleway, enjoying its affordable and efficient services. (1 reviews) - Users appreciate the **great price-to-computation-power ratio** of Scaleway, enhancing their budget while accessing reliable servers. (1 reviews) - Users appreciate the **clean and user-friendly custom dashboards** , enhancing their overall experience and efficiency. (1 reviews) - Users value the **great price-to-computation-power ratio** of Scaleway, enjoying its efficient performance and clean dashboard. (1 reviews) - Users appreciate the **product quality** of Scaleway, noting its clean dashboard and great price-to-computation-power ratio. (1 reviews) - Speed Performance (1 reviews) - Stability (1 reviews) - User-Friendly (1 reviews) - User Interface (1 reviews) - Value for Money (1 reviews) **What users dislike:** - Users report **billing issues** with Scaleway, citing predatory practices and unresponsive customer support as major concerns. (2 reviews) - Users report **payment issues** with Scaleway, highlighting predatory billing and extremely poor customer support experiences. (2 reviews) - Users express frustration over **caching issues** affecting server reliability and customer support responsiveness during critical times. (1 reviews) - Users report **hidden costs** associated with Scaleway's support plans, feeling neglected and experiencing poor service despite payment. (1 reviews) - Users report issues with **predatory billing practices and false billing** , leading to frustration and dissatisfaction with Scaleway. (1 reviews) - Users report severe **integration issues** with Scaleway's support, leading to frustration and unmet expectations. (1 reviews) - Users express frustration with **poor customer support** , citing unresponsive service and unresolved migration issues. (1 reviews) - Poor Communication (1 reviews) - Poor Customer Support (1 reviews) - Poor Support (1 reviews) ## Scaleway Reviews ### 1. The worst customer support ever **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Scaleway?** Their dashboard is quite nice and clean; the servers work (most of the time), and the price-to-computation-power ratio is great. **What do you dislike about Scaleway?** I have never experienced worse customer support in my life. The server went off, I contacted support, and even paid for the extra support plan. They didn't respond within the guaranteed response time because the ticket was created before the payment. But they didn't respond within the guaranteed time, even for tickets created after I purchased the plan. They were not listening to me, still asking if I wanted to replace the server (I needed to tell them NO five times), and they refused to acknowledge their mistake. In the end, the support didn't help me with anything; they did basically nothing to fix the situation, they just took my money and happily breached their SLA. I'm really considering whether we should stay with Scaleway or migrate away. **What problems is Scaleway solving and how is that benefiting you?** Scaleway runs our infrastructure, and we have several bare-metal servers there on which we run our services. Compared to EC2 instances, the price is much lower, even though we need to maintain the servers on our own. - [View Scaleway pricing details and edition comparison](https://www.g2.com/products/scaleway/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+16%3A16%3A46+-0500&secure%5Bsession_id%5D=a125393d-113a-4b0e-81f8-884b3582ab08&secure%5Btoken%5D=c45f40785c78b8e36ade55893f7fde098a6d9a71ae8944f060c55f45a45382d6&format=llm_user) ## Scaleway Features **Customization** - Custom VMs - Console Configuration - Operating Systems **Infrastructure Provision** - Public Cloud - Private Cloud - Hybrid Cloud - Bare Metal - High-Performance Computing (HPC) - Virtual Machines (VMs) - Edge Computing - Virtual Networks - Cloud Computing ** Application Design** - Interface - Templates - Device Workflows - Testing - Hardware Support - Application Deployment **Performance** - Scalability - Portability - Data Recovery - Disaster Recovery **Functionality** - Versioning - Scalability - Speed of access **Usability - Load Balancing** - User Interface Design - Setup Simplicity - Platform Integration - Container Support **Agentic AI - Virtual Private Servers (VPS)** - Autonomous Task Execution - Adaptive Learning - Decision Making **Hosting Management** - Storage Limits - Bandwidth Allowance - Email Hosting - Control Panel Integration - CMS Support - Web Framework Support - E-Commerce Integration - File Management - Database Support - Security Tools - Remote Access/Control - Third-Party Integration - CMS Integration - Website Hosting - Configuration Management - Data Storage Management - Performance Management - SSL Security **Configuration** - Application Performance - Orchestration - Database Monitoring - Anomaly Detection - Network Security **Infrastructure** - Network Management - Virtual Machines - Security - Maintenance - Scalability **Management** - Pay by Usage - Usage Tracking - Performance Tracking - Activity Tracking ** Application Control** - Data Migration - Data Syncronization - Data Security - Integrations - Lifecycle Management - Analytics - Predictive Analytics - Real-Time Analytics - Visual Analytics - Real-Time Data - Workflow Management - Connectivity Management - Device Management - Configuration Management - Data Storage Management - Data Management **Functionality** - OS Integration - Resource Saving - Performance Management - Security - Third-Party Integrations - User Management - Compliance Management - Task Management **Reliability** - Redundancy - Availability **Performance Optimization - Load Balancing** - Global Load Balancing - Dynamic Resource Allocation - Server Health Monitoring - Disaster Recovery - Real-Time Monitoring - Health Monitoring - Network Monitoring - Web Traffic Monitoring **Additional Functionality** - Generative AI - Virtual Server - Reporting/Analytics - Mail Server Monitoring - Access Controls/Permissions - Resource Optimization - Dashboard - Role-Based Permissions - Control Panel - Monitoring - Backup and Recovery - Uptime Reporting - Bandwidth Monitoring - Server Monitoring - Alerts/Notifications - Resource Allocation & Planning - AI Copilot - Real-Time Updates - Load Balancing - Dedicated Virtual Resources **Additional Functionality** - Event Triggered Actions - Activity Dashboard - Monitoring - Activity Tracking - Real-Time Notifications - AI Copilot - API - Event Logs - Data Import/Export - Asset Tracking - Prototype Creation - Drag & Drop - Generative AI - Real-Time Monitoring - Access Controls/Permissions - Data Connectors - Secure Data Storage - Data Visualization - Data Modeling - Role-Based Permissions **Database Administration** - Provisioning - Governance - Auditing **Management** - Cloud Migration - Storage Management - Analytics - Database Management - Logging **Functionality** - Resource Auto-Scaling **Security** - Encryption - Auditing - Access control **Security & Compliance - Load Balancing** - SSL/TLS Termination - Application Firewall Integration - DDoS Mitigation - Access Control - IP Whitelisting/Blacklisting - Access Controls/Permissions - Traffic Control - DDoS Protection - Third-Party Integrations **Agentic AI - Server Virtualization** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - File Transfer **Additional Functionality** - SSL Decryption - Real-Time Data - Event Logs - Alerts/Notifications - SSL Offload - Content Routing - Schedulers - Automatic Configuration - Secure Data Storage - Activity Dashboard - Content Caching - Real-Time Analytics - Predefined Protocols - API - HTTP Caching - Configuration Management - Performance Metrics - AI Copilot - Multi-Cloud Management - Reporting/Analytics - Data Loss Prevention - Reverse Proxy - Compression - Status Tracking - Authentication - Redundancy Checking - Visual Analytics - Generative AI - Network Provisioning - Remote Monitoring & Management - Load Distribution - User Management - SSL Security **Additional Functionality** - Cloud Computing - Archiving & Retention - Issue Tracking - Virtual Machine Migration - Server Monitoring - Status Tracking - Secure Login - Activity Dashboard - API - Graphical User Interface - Secure Data Storage - Alerts/Escalation - Generative AI - Virtual Server - Remote Update/Installation - Data Verification - AI Copilot - Reporting & Statistics - VDI - Database Support - Data Synchronization - Data Replication - Virtual Machine Monitoring **Additional Functionality** - Version Control - Database Support - Real-Time Monitoring - Monitoring - Activity Dashboard - SSL Security - Configurable Workflow - Performance Metrics - Performance Management - Server Monitoring - Data Security - Reporting/Analytics - API - Compliance Management - Access Controls/Permissions - Authentication - Real-Time Analytics - Audit Management - Single Sign On - Generative AI - Third-Party Integrations - Alerts/Escalation - Data Storage Management - AI Copilot - Resource Management - Activity Management - Scheduling - Load Balancing - Backup and Recovery - User Management - Role-Based Permissions - Secure Login - Reporting & Statistics - Network Monitoring - Service Level Agreement (SLA) Management - Task Scheduling - Application Management - Resource Allocation & Planning - Real-Time Notifications - Data Migration - Configuration Management - Log Access - Data Visualization - Real-Time Data - Audit Trail - Secure Data Storage - Data Capture and Transfer - Workflow Management - Performance Monitoring - Search/Filter **Availability** - Scalability - Backup - Archiving - Indexing **Security** - Data Masking - Authentication And Single Sign-On - Data Anonymization **Compatibility** - Infrastructure compatibility - Interoperability **Data Management** - Data Replication - Advanced Data Analytics ## Top Scaleway Alternatives - [DigitalOcean](https://www.g2.com/products/digitalocean/reviews) - 4.6/5.0 (744 reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - 4.6/5.0 (1,144 reviews) - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) - 4.4/5.0 (377 reviews)