Easy to setup, integrate and the support is great should you ever need it Review collected by and hosted on G2.com.
It would be good to have the option of more alerts per day for some backups Review collected by and hosted on G2.com.
Backup Radar gives us a centralised view of all our client backups, helping to ensure nothing slips through the cracks. The automated ticketing and alerting system reduces manual checks and improves response time when something fails. It's easy to integrate with major backup vendors and works well with our PSA tools, saving time and increasing reliability across the board. Review collected by and hosted on G2.com.
The UI could be a bit more modern and responsive—it sometimes feels dated. Customising reports and alerts can also be a bit unintuitive, especially for new users. We'd also like to see more granular control over ticket generation rules and better documentation in certain areas. Review collected by and hosted on G2.com.
It has greatly helped reduce the chatter in backup notifications across the vendors I use. Review collected by and hosted on G2.com.
Needs integration with my PSA (I'm sure it will come though) Review collected by and hosted on G2.com.
Still a solid Product, no major issues with it Review collected by and hosted on G2.com.
only very minor but the URL changed but after a few weeks we updated the internal systems all ok Review collected by and hosted on G2.com.
In a perfect work it would really help you with saving time with checking your backups. The portal is easy enough to navigate around. The best thing about Backup Radar is their support Teams and Account Managers, they are all very friendly and helpful. Review collected by and hosted on G2.com.
It requires an awful lot of setup and things have to be very specific to work. Which sounds simple, but being an MSP of over 100 customers, using different backup types, it can be difficult to get to a stage where it is completely reliable. Review collected by and hosted on G2.com.
ScalePad Backup Radar is one platform that I can manage all my customers backup with different type in one big screen and also the integration with our ticketing system (Autotask) is great.
My team and I use it everyday to make sure our customer backup is running.
It's very easy to use as it have a colour code for the success, failure and pending backup Review collected by and hosted on G2.com.
the most thing that ScalePad Backup Radar can consider is the pricing it should have more module Review collected by and hosted on G2.com.
We're saving time, but the solution could still use a little polish. Review collected by and hosted on G2.com.
More visibility in email would be great. Review collected by and hosted on G2.com.
It is very helpful to have all of our backups being monitored in one place. The integration with Connectwise makes the auto ticket creation cut time on admin tasks. Review collected by and hosted on G2.com.
It could be better at how you manage companies backups and the way you add and remove them from the platform. I would like to see more updates and improvements added. Review collected by and hosted on G2.com.
Hey Ian! Thanks for leaving us a review, and I'm glad Backup Radar is helping you cut admin time down. We use Partner feedback to make product decisions, so please feel welcome to submit your ideas for updates and improvements in our community (linked in this response).
See how ScalePad Backup Radar improvedAble to monitor any backup from any software via integrations or simple email alerts. Great support staff and improvements over the years making things better. I use it daily and love how easy things are to see the status of jobs. Review collected by and hosted on G2.com.
Tags - Since we activate all jobs using templates, and since we can't use 1 template per customer to activate jobs, we have to have multiple customers activated by single templates, this prevents the ability to apply tags that are customer specific.
Backup Radar needs the ability to edit job tags and other info, without forcing the job to be a stand alone job. Review collected by and hosted on G2.com.
We use Backup Radar to avoid having to go to multiple portals. It helps streamline checking our backups and saves us a few minutes a day, which is hours in the long run. We do not use it much, but it has numerous other features. We use Backup Radar every day, and it is easy to just sign in and check the backups. When we first set up Backup Radar, it was incredibly easy to set up, and the customer support was helpful when we had questions. Review collected by and hosted on G2.com.
There is not a thing I dislike about Backup Radar as we do not use it for much, we only use it to view our backups. Review collected by and hosted on G2.com.