Vignesh B.
VB
Vignesh B.
team leader
Enterprise (> 1000 emp.)
"Crowdstrike for mac device"
5/5
What do you like best about Scalefusion?

The Scalefusion team resolved my issue on the same day, which I really appreciate. Vaidehi has been extremely helpful, and I would give her a full rating for her support. Thank you, Scalefusion team Review collected by and hosted on G2.com.

What do you dislike about Scalefusion?

oneidp have issue in mac laptop so need to improve Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Great experience with Sandeep from the support team"
5/5
What do you like best about Scalefusion?

User friendly, support is very responsive and helpful Review collected by and hosted on G2.com.

What do you dislike about Scalefusion?

No complaints really. Maybe scheduling meetings can be confusing with the different time zones, but this is easily overcome Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Customer Support has been wonderful!"
5/5
What do you like best about Scalefusion?

I am new to Scalefusion, though my employer has been using it for years. I was thrown into a new postition and given very little direction. The Customer Support has been fantastic! When I have a problem, they are able to troubleshoot quickly and get me where i need to go, or fix my issue. Ananth is usually the person I get when i send a message, and he is always so helpful and so knowledgable. A true asset. Review collected by and hosted on G2.com.

What do you dislike about Scalefusion?

I do wish at times that there was a how to video catalog for references so I dont always have to ask support for their help. Review collected by and hosted on G2.com.

Aamir H.
AH
Aamir H.
Search Engine Optimization Executive
Small-Business (50 or fewer emp.)
"Effortless Windows Management with Scalefusion"
5/5
What do you like best about Scalefusion?

Scalefusion’s windows management has been incredibly user friendly for us. The ability to manage everything from app deployment to security settings in one place has been a huge benefit. It has streamlined our workflow making it easier to maintain consistency across all our windows devices. Review collected by and hosted on G2.com.

What do you dislike about Scalefusion?

A few more guided steps or tooltips would make it easier for new users to set up complex configurations. Review collected by and hosted on G2.com.

Kelum S.
KS
Kelum S.
SAAS Products Consultant
Mid-Market (51-1000 emp.)
"Simplify Productivity with Scalefusion's Android Shared Device Mode"
4/5
What do you like best about Scalefusion?

Our IT management approach has been revolutionalized with scalefusion’s shared devices and user-based profiles feature. Enabling shared device mode across our android devices has been exceptionally beneficial leading to significant optimization in our device utilization. Review collected by and hosted on G2.com.

What do you dislike about Scalefusion?

Setting up user-based profiles can be complex, especially across multiple operating systems. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
"Great product with fast support"
5/5
What do you like best about Scalefusion?

Fairly easy to use, easy enrolment process and managing the device is feature packed.

Customer support is on point and fast enough. Review collected by and hosted on G2.com.

What do you dislike about Scalefusion?

Admin account creation is sometimes tedious as users sometimes try to create their own SF account before asking the site admins to create it for them. The "normal" account deletion process takes time. Review collected by and hosted on G2.com.

Karim A.
KA
Karim A.
IT Engineer
Mid-Market (51-1000 emp.)
"IT Senior Engineer"
5/5
What do you like best about Scalefusion?

The Feature , The enrollment and from one focul point manage your device easily, updating features be added and the most powerful for scalefusion Supporting team especially Riyaz Mir He Alwyas support me over email or over meeting and dicuss with me my need and reach with me to the best Secinrio to get the most benefits and easy way to manage he Awsome man and very supportive. Review collected by and hosted on G2.com.

What do you dislike about Scalefusion?

Nothing till now your team very supportive Review collected by and hosted on G2.com.

Sonu G.
SG
Sonu G.
CEO
Retail
Small-Business (50 or fewer emp.)
"Wonderful Product (solution) topped up with Exceptional Support Team"
4.5/5
What do you like best about Scalefusion?

While I was searching for an app for monitoring the company resources android phones, i found this solution. While we were skeptical about using the spying sort of apps as it does put our data on risk which we are eventually trying to monitor, this solution looked good with enterprise level support.

the quick sign up makes it different from other similar enterprise solutions while they ask for request of a contact and no trial.

immediately after the sign up, I was connected with Nayan who is not only a product solution manager with complete knowledge but also helped with demo of the product.

I tried the solution several times as per my need and it almost fitted to my requirements. even when I was in dire need of support in late evening hours, vaidahi on chat helped and Ishaan Rana connected over the google meet to see my screen and we had a great conversation about tech and with an age gap of 18 years, i could see my past in him and I could see my present in his future. but he was exceptional and he waited for me to finish the setup on the call for almost an hour. Keep doing that and I'm sure scalefusion as well as you as a person will grow to unbelievable heights.

coming back to the solution, it does provide the complete control of the device with some of the brands having complete hardware control as well. Review collected by and hosted on G2.com.

What do you dislike about Scalefusion?

I am having to ditch the solution as it does allow the agent to run in stealth mode means it doesn't show the app icon which is controlling but at the same time, it shows the notifications everywhere about what being controlled and what not which is very disturbing and intimidating for user and for this single reason may be we are not going to go ahead with because we want it to run in complete stealth mode.

also there is no feasibility to take frequent screenshots without remote cast which again needs user permission and keep on throwing notifications about having sort of access to the device.

there is possiblity of disabling these notifications but then it disables every notification of any app.

and it still shows on lock screen about device been protected and controlled by IT admin. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Jishnu was very helpful! Provided a resolution in minutes! Thank you!"
5/5
What do you like best about Scalefusion?

Scale fusion is Constantly innovating! Best support system in IT. You can get ahold of the team via chat from the dashboard. Review collected by and hosted on G2.com.

What do you dislike about Scalefusion?

I wish I could afford all of the bells and whistles. Thank you! Review collected by and hosted on G2.com.

Mike T.
MT
Mike T.
Owner
Marketing and Advertising
Mid-Market (51-1000 emp.)
"Excellent product and support"
5/5
What do you like best about Scalefusion?

Scalefusion has helped our multiple companies with our MDM needs for multiple years now. Not only is the software easy to use, their support team is always available and happy to help. They even contact me when they see issues before I do! I can't stress enough how amazing this company is and how much they have helped us in our need for strictly locked down devices. Priyanka specifically comes to mind as an excellent customer service rep that does not give up until all the issues are resolved. Thank you Priyanka for all your hard work! Review collected by and hosted on G2.com.

What do you dislike about Scalefusion?

What is to dislike about Scalefusion? They allow more than adequate control for all kinds of devices and their support team is always there to help should you need it. I use Scalefusion daily and wouldn't know what to do without it. Review collected by and hosted on G2.com.