I moved to ScalaHosting from HostGator, and ScalaHosting has been excellent with customer service, providing prompt responses and helpful answers. The fast hosting is a big plus where I haven't noticed any website downtime. Issues get resolved quickly and in the moment that I'm having them, rather than having to wait days, which makes me more efficient and able to get back to my business and clients more quickly. The initial setup of ScalaHosting was very easy. Review collected by and hosted on G2.com.
When I was signing up for ScalaHosting, I encountered some difficulties because the amount that I was told to be charged was incorrect. So that had to be canceled, and I had to go back and redo it again. I considered canceling completely with ScalaHosting and not bothering to sign up because it looked a little bit sketchy. However, a customer service agent helped me through that, and from that point on, it's been good. Review collected by and hosted on G2.com.
Hi there,
Thank you for sharing your experience with ScalaHosting. I’m so glad you decided to give us a chance despite the issue you encountered during the signup process, and I appreciate you sharing that part of your journey with us.
It’s wonderful to hear that, after getting started, our team has been able to provide the assistance you needed and that your websites have been running smoothly. Helping our customers get back to focusing on their business instead of their hosting is exactly what we strive for.
Thank you as well for your honest feedback about the signup experience. We’re always looking for ways to improve, and comments like yours help us do just that.
Thank you again for choosing ScalaHosting. We truly appreciate your trust and look forward to supporting your business for years to come.
Warm regards,
Gabriella
