I like the support and the capabilities the most. It far exceeds the competition and we appreciate willingness to implement new features and do testing. Review collected by and hosted on G2.com.

Sometimes setup can take longer than desired and sometimes we can hit roadblocks with support until a more senior person can look at an issue. Review collected by and hosted on G2.com.

I appreciate SC//AcuVigil Managed Network Solutions for minimizing downtime by alerting us as soon as an outage occurs and helping mediate with the internet provider to get systems back online. The 24/7 monitoring and quick response with technicians when calling them make stressful situations more manageable. I find the expertise and clarity of communication, along with how easy it is to get in contact with an agent, very valuable. The calls with them make the problems and next steps clear. The support hotline is helpful, and these qualities encourage me to continue the partnership. Review collected by and hosted on G2.com.

Within their control, there isn't not anything to knock on. Review collected by and hosted on G2.com.

The platform is intuitive and simple to use. A lot of information is given straight from the get go to see if something is wrong with a location.

But honestly - David Klein is an outstanding engineer. I don't believe my experience would've been this great if it weren' for him. Very attentive and is a 1st response resolver. Review collected by and hosted on G2.com.

Support time can be hit or miss. Large windows with no response. Some simple functions i'd like to see that aren't available - cycling ports, changing vlan assignment, reboot SG function. Review collected by and hosted on G2.com.

They do what they say they'll do without making things complicated or difficult for the customer. They're proactive on notifying me of outages and resolving issues. Review collected by and hosted on G2.com.

Nothing so far. I've used Scale (fka Acumera) for about 8 years now without problems. Review collected by and hosted on G2.com.

LTE fail over, secure device management and remote visibility. Review collected by and hosted on G2.com.

Web interface for sorting and ordering devices Review collected by and hosted on G2.com.

Not setting up gear for 10+ locations really helps for a smaller team. Review collected by and hosted on G2.com.

Initial setup is horrible and isn't configured corrrectly. Usually takes months to get it to work right. Support has been awful as well. Review collected by and hosted on G2.com.

The ease of use. The Acuvigil platform is super simple to use and rich in all of the information it provides. And the cellular backup for internet outages has been a life saver. Due to an internet trunk line being cut at one high volume location, we had no internet feed for over a week. The cellular backup kept us up and running for the whole time and saved us from serious sales loss. Review collected by and hosted on G2.com.

The only issue is that we are in the process of a POS system swap. We register all devices as they come online. Acuvigil can sometimes lock the config for up to 10 minutes after a registration. Slows the process down. Review collected by and hosted on G2.com.

i can see all of a sites info and connections status in a well thought out format that is easy to understand and learn. Review collected by and hosted on G2.com.

when viewing the primary and secondary internet connections it can be a bit difficult to adjust the timeframe in which i am trying to look at the up and down times. Review collected by and hosted on G2.com.

Acuvigil website is easy to use and understand. Nice to get email notifications of networks down and issues with tanks. Review collected by and hosted on G2.com.

Need contact list so you know who to contact when you have a specific question/need. Wishing we had an account manager assigned to us. Review collected by and hosted on G2.com.

I like SC//AcuVigil's customer service. It helps me to be available twenty-four hours a day, which is pretty important. I also chose SC//AcuVigil because of the ease of use, and it connects my POS system efficiently. Review collected by and hosted on G2.com.

Sometimes the accent of customer service representative is hard to understand. Review collected by and hosted on G2.com.