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SC//AcuVigil Reviews & Provider Details

SC//AcuVigil Media

SC//AcuVigil Demo - SC//AcuVigil™ managed network services
Network grid with statuses.
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SC//AcuVigil Reviews (5)

Reviews

SC//AcuVigil Reviews (6)

4.0
6 reviews

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Jeff L.
JL
Mid-Market (51-1000 emp.)
"Effortless to Use and Incredibly Reliable—A Lifesaver During Outages"
What do you like best about SC//AcuVigil?

The ease of use. The Acuvigil platform is super simple to use and rich in all of the information it provides. And the cellular backup for internet outages has been a life saver. Due to an internet trunk line being cut at one high volume location, we had no internet feed for over a week. The cellular backup kept us up and running for the whole time and saved us from serious sales loss. Review collected by and hosted on G2.com.

What do you dislike about SC//AcuVigil?

The only issue is that we are in the process of a POS system swap. We register all devices as they come online. Acuvigil can sometimes lock the config for up to 10 minutes after a registration. Slows the process down. Review collected by and hosted on G2.com.

Verified User in Automotive
EA
Enterprise (> 1000 emp.)
"Excellent Value and Comprehensive Features but Manage the Relationship"
What do you like best about SC//AcuVigil?

The product offers good value considering the range of features it provides, such as a managed firewall, switch, and access point, backup cellular data, and internal network scanning. Review collected by and hosted on G2.com.

What do you dislike about SC//AcuVigil?

While Acumera offers advantages in terms of cost and features due to economies of scale, this can sometimes result in support that feels too generalized. As a client, we may not always feel recognized or have our specific service level agreements fully addressed. Additionally, there isn't always a consistent gold configuration implemented across all areas. Review collected by and hosted on G2.com.

Verified User in Retail
PR
Enterprise (> 1000 emp.)
"SD-WAN Lacks GUI, but Centralized Management Is Helpful"
What do you like best about SC//AcuVigil?

Allowed us to centrally manage firewall rules and routing configurations to deploy to our store locations Review collected by and hosted on G2.com.

What do you dislike about SC//AcuVigil?

There was not a lot of reporting or alerting features and required you to log into the portal to see device status. The SD-WAN functionality was minimal with no GUI to view carrier information, circuit latency/jitter/packet loss, did not allow us to design custom rules to route specific traffic over defined interfaces (Ie wired vs cellular) and did not allow for customized rules to block or throttle traffic when going over a cellular interface in case of primary internet failure. Required a lot of customization which took months to design just to get into pilot. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Enterprise (> 1000 emp.)
"Reliable Hardware and Effortless Device Management"
What do you like best about SC//AcuVigil?

For the most part the systems just work, the SG1v1 hardware has been very reliable. Managing devices through the Acuvigil platform is very easy. Review collected by and hosted on G2.com.

What do you dislike about SC//AcuVigil?

When something does go wrong it takes awhile to achieve a resolution. The support team is great and can handle a ton of issues, it just take a bit of time sometimes. Review collected by and hosted on G2.com.

Verified User in Retail
PR
Mid-Market (51-1000 emp.)
"Personalized Support, But Project Attention Can Improve"
What do you like best about SC//AcuVigil?

We get one on one communication rather than somebody halfway across the world Review collected by and hosted on G2.com.

What do you dislike about SC//AcuVigil?

Sometimes it's hard to get them to focus on our projects and they get pushed to the side Review collected by and hosted on G2.com.

Verified User in Oil & Energy
AO
Mid-Market (51-1000 emp.)
"Effortless Network Monitoring with Excellent Email Reporting"
What do you like best about SC//AcuVigil?

Emailed reporting and ability to easily see what is going on in my network. Review collected by and hosted on G2.com.

What do you dislike about SC//AcuVigil?

Nothing I can find as of yet. Everything has been great. Review collected by and hosted on G2.com.

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SC//AcuVigil