SO

Sean O.

(Former) VP Customer Success

Mid-Market (51-1000 emp.)

6/25/2019

"Excellent Customer Experience Consultants"

5/5

Describe the project or task Satrix Solutions helped with:

Satrix helped us do NPS right. Great guidance all the way. We provided the data, they executed the survey, tabulated and analysed the results and presented them to our exec team for action. Review collected by and hosted on G2.com.

What do you like best about Satrix Solutions?

Friendly, efficient, knowledgeable, professional, caring, fun. What more could you want in a service provider Review collected by and hosted on G2.com.

What do you dislike about Satrix Solutions?

Nothing I can think of. Satrix really knows their stuff and how to tailor their service delivery to the needs of our particular organization. Review collected by and hosted on G2.com.

Recommendations to others considering Satrix Solutions:

Jump in with both feet, they won't let you down Review collected by and hosted on G2.com.

What problems is Satrix Solutions solving and how is that benefiting you?

Doing NPS right. Getting results and analysis that we can action with confidence and drive up customer satisfaction efficiently. Satrix provided strategic input that we used to positively impact Promoters, Passives and Detractors. Review collected by and hosted on G2.com.

OC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/25/2019

"Satrix has been essential in kicking off our NPS/VOC program"

4.5/5

Describe the project or task Satrix Solutions helped with:

Bi-annual NPS/Product/CSAT surveys Review collected by and hosted on G2.com.

What do you like best about Satrix Solutions?

The level of detail in the reporting and the years of experience and best practices brought to the table. From crafting the question set to analyzing the results, their team is able to provide valuable suggestions to make sure we get the most out of our investment. Review collected by and hosted on G2.com.

What do you dislike about Satrix Solutions?

The only thing we didn't like was the initial look and feel of the survey do to the extreme cautious nature of our customers. Review collected by and hosted on G2.com.

Recommendations to others considering Satrix Solutions:

When undertaking a new project like NPS and VOC, it is imperative to consult with experts. Satrix brings years of experience to the table and present themselves as a partner, not just a vendor. Review collected by and hosted on G2.com.

What problems is Satrix Solutions solving and how is that benefiting you?

We needed a way to capture critical feedback from our customers and identify churn risk. After our initial survey we decided to take a more product heavy approach and less of a customer success. We are excited to see how this changes not only our NPS score, but the intelligence to help guide our product team. Review collected by and hosted on G2.com.

LW

Lance W.

Director of Client Relations

Mid-Market (51-1000 emp.)

7/12/2019

"Satrix helped me identify issues I didn't know I had and understand what my customers value"

5/5

Describe the project or task Satrix Solutions helped with:

Satrix ran NPS programs at POP and Substantial Review collected by and hosted on G2.com.

What do you like best about Satrix Solutions?

As an executive, Satrix gave me the customer data I needed to maker better decisions. Review collected by and hosted on G2.com.

What do you dislike about Satrix Solutions?

Zip, Zilch, Nada. I know this isn't very helpful, but there is nothing that comes to mind. I've truly loved working with Satrix ands wouldn't change a thing. Review collected by and hosted on G2.com.

Recommendations to others considering Satrix Solutions:

There is no one else I would turn to for this kind of work. Review collected by and hosted on G2.com.

What problems is Satrix Solutions solving and how is that benefiting you?

Satrix helped me identify my most loyal customers and solidify my biggest value to those customers. Review collected by and hosted on G2.com.

EF

Verified User in Financial Services

Enterprise (> 1000 emp.)

7/17/2019

"Managing Director, Research & Analysis"

5/5

Describe the project or task Satrix Solutions helped with:

We have engaged Satrix for the past 10 years to help us enhance our client experience. Review collected by and hosted on G2.com.

What do you like best about Satrix Solutions?

Client service, analysis, and reporting. Review collected by and hosted on G2.com.

What do you dislike about Satrix Solutions?

We haven't been able to integrate results/data into our own CMS. Review collected by and hosted on G2.com.

Recommendations to others considering Satrix Solutions:

Great team and experience. The ability to measure progress over time is invaluable and affords us the ability to identify risk early and mitigate it. Review collected by and hosted on G2.com.

What problems is Satrix Solutions solving and how is that benefiting you?

We engage them to monitor our clients experience with both our online platform and analyst-based service. In addition to providing NPS scores for both, we're able to take a deeper dive into satisfaction levels by feature or quality of service. Review collected by and hosted on G2.com.

LK

Lisa K.

Resolution SWAT Manager

Enterprise (> 1000 emp.)

6/27/2019

"Love Satrix"

4.5/5

Describe the project or task Satrix Solutions helped with:

CX and exit Interviews Review collected by and hosted on G2.com.

What do you like best about Satrix Solutions?

They consistently provided valuable experience and insights Review collected by and hosted on G2.com.

What do you dislike about Satrix Solutions?

No complaints. They are always extremely sensitive to her needs and responsive that all time Review collected by and hosted on G2.com.

Recommendations to others considering Satrix Solutions:

Seasoned professional that will never let you down Review collected by and hosted on G2.com.

What problems is Satrix Solutions solving and how is that benefiting you?

Client surveys Review collected by and hosted on G2.com.

MC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/25/2019

"Incredible partner "

5/5

Describe the project or task Satrix Solutions helped with:

Product Advisory Council

Post-implementation survey

Client experience survey Review collected by and hosted on G2.com.

What do you like best about Satrix Solutions?

The lever of partnership and thought leadership is second to none. Review collected by and hosted on G2.com.

What do you dislike about Satrix Solutions?

Nothing! I wish more companies used Satrix to truly understand their client needs & feedback. Review collected by and hosted on G2.com.

Recommendations to others considering Satrix Solutions:

Make this a company wide effort, not just a client services priority. Review collected by and hosted on G2.com.

What problems is Satrix Solutions solving and how is that benefiting you?

We are looking to measure our client experience at critical points & gather client input in order to continue build a client centric culture. Review collected by and hosted on G2.com.