--- title: Satrix Solutions Reviews meta\_title: 'Satrix Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 16 reviews by the users' company size, role or industry to find out how Satrix Solutions works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 16 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Business Services url: https://www.g2.com/categories/business-services --- # Satrix Solutions Reviews & Provider Details Claimed ###### Profile Status This profile is currently managed by Satrix Solutions but has limited features. Are you part of the Satrix Solutions team? [Upgrade your plan](https://my.g2.com/satrix-solutions/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Satrix Solutions is a customer experience and employee engagement consulting firm. On behalf of our clients, we solicit and analyze feedback from four critical constituents – existing customers, prospective customers, former customers, and employees. Customized partnerships are executed by our expert practitioners and are underwritten by trustworthy data, robust reporting, and objective recommendations that guide continuous improvement. Our deep analytical capabilities and dedication to service excellence means clients experience greater cultural adoption along with increased satisfaction, retention, expansion, and referrals. These powerful outcomes drive profitable revenue, which lead to higher valuations in the public and private markets. Whether you are looking to improve customer service delivery, enhance sales effectiveness or evaluate your marketing strategy and competitive positioning, you need an experienced partner to develop your customer and employee satisfaction programs. We can assist your organization with the following services: - Net Promoter Score (NPS) Survey - Customer Satisfaction Survey - Customer Advisory Board - Sales Win Loss Analysis - Onboarding / Implementation Survey - Customer Defection Analysis - Customer Perception Audit - Employee Net Promoter Score - Employee Satisfaction Survey - Employee Engagement Survey - Employee Opinion Survey - Interdepartmental Survey - Custom B2B Research Programs * * * Seller [Satrix Solutions](https://www.g2.com/sellers/satrix-solutions) Discussions [Satrix Solutions Community](https://www.g2.com/products/satrix-solutions/discuss) Languages Supported German, English, French, Hebrew, Hindi, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Swedish, Vietnamese, Chinese (Simplified), Chinese (Traditional) Services Offered customer experience, Employee engagement, Voice of customer, Sales Win-Loss Analysis, Surveys & Interviews Locations Serviced Argentina, Australia, Austria, Brazil, + 19 more Overview by Evan Klein (Satrix Solutions Founder | Customer Experience Champion | VoC Expert | CX Speaker) Show More ## Top-Rated Alternatives [ ![Clozd](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clozd") Clozd 4.8/5(295) ](https://www.g2.com/products/clozd-clozd/reviews) [ ![Skaled](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Skaled") Skaled 4.7/5(134) ](https://www.g2.com/products/skaled/reviews) [ ![Pilot](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pilot") Pilot 4.7/5(142) ](https://www.g2.com/products/pilot/reviews) [ View All Alternatives ](https://www.g2.com/products/satrix-solutions/competitors/alternatives) ## User Insights Average based on 16 real user reviews. [Log in to unlock pricing and user insights](/login) ![Dakota F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dakota F.") DF Dakota F. Senior Marketing Manager Medical Devices Mid-Market (51-1000 emp.) 4/29/2024 "Incredible, Comprehensive Support That Exceeded Our Goals" 5/5 What do you like best about Satrix Solutions? Their team offered consistent. comprehensive support. Our project took 11 weeks soup to nuts. They showed up with solution-oriented energy every week, keeping our team and their team accountable to moving the project forward. We hit every milestone for this project, and ultimately delivered robust results that resonated strongly with internal stakeholders. They even flexed when we decided to add a qualitative component to the project at the 11th hour, and they moderated the interviews expertly, especially considering the new stakeholder group. They have the perfect mix of personalities to and skillsets to accomplish any project. Genuinely I cannot wait to work with them again. Review collected by and hosted on G2.com. What do you dislike about Satrix Solutions? There isn't much to say here, which I acknowledge sounds corny. If I had to pick something, I would say the comprehensive nature of their expertise and project management. for example, in this "NPS" survey project, they gave us a 20+ page document which outlined the whole process including the closed loop communication process with customers. I mention this to say, if you are looking for a company that's just going through the motions and you dont want to have any involvement whatsoever, Satrix is over-qualified for you. Review collected by and hosted on G2.com. What problems is Satrix Solutions solving and how is that benefiting you? We are a late stage (Series C) startup in the medical device industry selling to hospitals, neurosurgeons, and radiation oncologists, among others. Before Satrix, we did not have a consistent way of measuring customer satisfaction or therefore improving it. We also could not quantify or reliably prioritize investments in the customer experience, because we were not sure which pain points were the most frequent or impactful. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kevin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin W.") KW Kevin W. Co-Founder & President Marketing and Advertising Mid-Market (51-1000 emp.) 4/14/2024 "Great Knowledge and Support" 5/5 What do you like best about Satrix Solutions? They are easy to do business with, they are highly supportive, and have a ton of expertise. Review collected by and hosted on G2.com. What do you dislike about Satrix Solutions? There hasn't been any downsize in using them. Review collected by and hosted on G2.com. What problems is Satrix Solutions solving and how is that benefiting you? We are trying to understand our customers sentiment towards our company and our services. Satrix has been an invaluable partner in guiding us through the process and ensuring we create an effective customer survey. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rick K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick K.") RK Rick K. Mid-Market (51-1000 emp.) 8/16/2023 "Senior Vice President of Customer Success" 5/5 What do you like best about Satrix Solutions? Evan Klein and the entire Satrix Solutions team guided and assisted us with developing, executing, analyzing, and then presenting the results of our NPS survey to our executive leadership team. The entire Satrix Solutions team that assisted us were experts in conducting this type of survey. They were highly responsive to our questions, requests for help, and any other needs we had. Additionally, for the past two years Satrix Solutions executed our annual NPS survey on time and on budget, which is not necessarily the case with other providers. Lastly, when the survey was completed, the Satrix Solutions team developed a comprehensive analysis of the results, including developing extensive presentation materials for us to use internally. Evan Klein then assisted in presenting the results to our Sr. leadership team. I have worked with countless service providers and consultants on projects. Satrix Solutions is one of the best I have ever worked with. I would highly recommend Satrix Solutions to any organization looking to use an independent, expert firm to conduct their NPS surveys. Rick Kantor SVP of Customer Success Review collected by and hosted on G2.com. What do you dislike about Satrix Solutions? I am not aware of any negatives concerning Satrix Solutions. Our experience with them was very positive for the past two years. Review collected by and hosted on G2.com. Recommendations to others considering Satrix Solutions: I highly recommend Satrix Solutions to any organization who is looking to outsource their NPS customer satisfaction survey. Review collected by and hosted on G2.com. What problems is Satrix Solutions solving and how is that benefiting you? Satrix Solutions assisted our organization in developing and executing and NPS customer satisfaction survey. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tanya J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanya J.") TJ Tanya J. Director of Customer Success Mid-Market (51-1000 emp.) 3/15/2023 "Highly Insightful Churn Reporting" 5/5 What do you like best about Satrix Solutions? Using a trusted 3rd party to get honest customer feedback was key for us. The people conducting the interviews are very experienced and professional and have been able to uncover critical drivers for churn. Both the reporting and analytics have been very detailed and thorough, and insights gleaned through the program have helped our organization target and address frustrations customers were experiencing and reduced the risk of future churn. Satrix really engages with us as a partner to ensure we are obtaining all the we require from our Churn Program. Review collected by and hosted on G2.com. What do you dislike about Satrix Solutions? We are looking forward to our lookback analysis which will highlight overarching churn trends Review collected by and hosted on G2.com. Recommendations to others considering Satrix Solutions: It’s essential to use a trusted 3rd party to get the most honest feedback Review collected by and hosted on G2.com. What problems is Satrix Solutions solving and how is that benefiting you? Our organization was looking for more insights into customer churn. We already had a strong partnership with Satrix for our Win/Loss analysis; expanding to Churn was logical. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") GI Verified User in Insurance Mid-Market (51-1000 emp.) 3/2/2022 "Satrix Solutions is a true partner" 5/5 Describe the project or task Satrix Solutions helped with: Satrix Solutions conducted our annual NPS Client Survey. Review collected by and hosted on G2.com. What do you like best about Satrix Solutions? The Satrix team was dedicated to understanding our business and goals - allowing them to build a survey that helped us effectively gauge our client satisfaction, strengths, and opportunities. They designed a clear project plan and delivered every step of the way with timely follow-up and clear communication. Most importantly, they consistently educated our entire firm on the importance of the survey and best practices in closing the loop on feedback. Review collected by and hosted on G2.com. What do you dislike about Satrix Solutions? We truly enjoyed working with the entire Satrix team! We felt their expertise and professionalism throughout the engagement. Review collected by and hosted on G2.com. What problems is Satrix Solutions solving and how is that benefiting you? We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") GH Verified User in Human Resources Mid-Market (51-1000 emp.) 12/3/2021 "Driven to help MAKE AN IMPACT!" 5/5 Describe the project or task Satrix Solutions helped with: Market research and client retention strategies. Review collected by and hosted on G2.com. What do you like best about Satrix Solutions? As a marketing leader in high-growth technology, our lean marketing team has high expectations. Our success relies on organizations like Satrix Solutions to act as an extension of our team by fully embracing our cultural norms and delivering outstanding results. Satrix consistently strives to exceed expectations by owning its projects and being extremely agile to the needs of our fast-paced organization. Their unwavering commitment from an executive-level to the teams supporting our success is unmatched and measurable. I strongly recommend Satrix to organizations looking for an advantage in client retention or go-to-market strategies. Review collected by and hosted on G2.com. What do you dislike about Satrix Solutions? I wish we could have leveraged them more throughout the year to accelerate our marketing strategies, but we pivoted as an organization and reallocated the budget toward another initiative. However, they even supported us through the transition following up monthly on progress. Review collected by and hosted on G2.com. What problems is Satrix Solutions solving and how is that benefiting you? Improvements in net retention and access to additional client feedback. Additional targeted insights to support a stronger understanding of our brand within the market. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TR Tom R. Vice President Enterprise (\> 1000 emp.) 7/25/2019 "Satrix is not just a vendor, they are a true PARTNER that will help you grow your business!" 5/5 Describe the project or task Satrix Solutions helped with: We partnered with Satrix to help boost our program and bring it to the next level. The partnership began with building a foundation for a Client Advisory Board that quickly evolved to building a very robust Client Satisfaction program impacting thousands of clients with meaningful feedback that we could take action on. We have also partnered with them on other strategic engagements where they consulted with our business on other customer initiatives. Review collected by and hosted on G2.com. What do you like best about Satrix Solutions? They adapt and take the time to understand your business and the goals your are trying to accomplish. They are not a "fit in the box' type of partner, they will build a customized solution based on your needs and execute. Review collected by and hosted on G2.com. What do you dislike about Satrix Solutions? My concern early on was if Satrix would be able to support our aggressive needs and that was quickly satisfied when I realized how professional their colleagues are and their knowledge made an instant impact. Review collected by and hosted on G2.com. Recommendations to others considering Satrix Solutions: You will not be disappointed. The team at Satrix was very responsive and would push back when the direction we positioned where they had another recommendation. Review collected by and hosted on G2.com. What problems is Satrix Solutions solving and how is that benefiting you? For us it was about getting a better way to capture and take action based on the voice of the customer. Satrix presented a very intuitive solution that we were able to build on and ultimately increase our response rate. They also partnered with us and helped design a closed loop process so we could take meaningful action and customers saw this happening. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller HC Heather C. VP, Marketing Mid-Market (51-1000 emp.) 9/5/2019 "Excellent Service Provided by Excellent People" 5/5 Describe the project or task Satrix Solutions helped with: Satrix has assisted Parchment with three different programs: Employee NPS, Customer NPS and Win/Loss Analysis. Review collected by and hosted on G2.com. What do you like best about Satrix Solutions? From start to finish, Satrix is very involved in every step of the program. Every Satrix representative that we've engaged with is competent and extremely responsive. Attention to detail is applied to each of our programs which produces highly effective, actionable results for our organization. Review collected by and hosted on G2.com. What do you dislike about Satrix Solutions? I really have no complaints. Satrix strives for continuous improvement and often identifies areas of opportunity before we do. Review collected by and hosted on G2.com. What problems is Satrix Solutions solving and how is that benefiting you? Parchment seeks to have greater visibility into causation of member and employee sentiment. In analyzing the results of interviews and surveys, we are able to internally create a culture aimed at continuous improvement. The program structure also enables us to have a common language and benchmarks to gauge our performance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Scott G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott G.") SG Scott G. Sr. Vice President of Operations Internet Mid-Market (51-1000 emp.) 6/25/2019 "3rd Party Customer Surveying" 5/5 Describe the project or task Satrix Solutions helped with: Satrix helped my company assemble a survey to help us understand what customers were expecting when they bought our software and the degree to which it satisfied their expectations. Review collected by and hosted on G2.com. What do you like best about Satrix Solutions? Satrix has been an easy, professional, and insightful partner. It was a pleasure working to assemble a survey, they handled our customers professionally, and they were helpful in evaluating the results. Review collected by and hosted on G2.com. What do you dislike about Satrix Solutions? We haven't identified any downsides or weaknesses thus far in our work with Satrix Solutions. We are in an ongoing relationship and still expanding the services we buy from them. They are currently helping us with interviews of our prospects about our sales process and with new customers to understand their perspective of our onboarding services. Review collected by and hosted on G2.com. Recommendations to others considering Satrix Solutions: Don't fall into the trap of just using Satrix Solutions to execute a program of your own design - the more open you are about your objectives, the better that they can help shape their services to achieve that objective. Review collected by and hosted on G2.com. What problems is Satrix Solutions solving and how is that benefiting you? We've been able to establish the degree to which customers, on average, benefit from our product and are using this in both our Sales and our Marketing efforts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Debra S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Debra S.") DS Debra S. Vice President, Customer Success Mid-Market (51-1000 emp.) 6/25/2019 "True partnership with high value consulting & ROI" 5/5 Describe the project or task Satrix Solutions helped with: I've worked with Satrix Solutions over the past 8+ years on a number of Voice of the Customer programs, including CABs, customer experience surveys and initiatives focused on customer centricity in our culture, values and behaviors. Review collected by and hosted on G2.com. What do you like best about Satrix Solutions? Satrix becomes an extension of your team, providing amazing value in the partnership by recommending strategies and tactics that go well beyond the scope of the work they do with you. Review collected by and hosted on G2.com. What do you dislike about Satrix Solutions? There is nothing to dislike about Satrix, they are a true partner, responsive and adapting to your needs. Review collected by and hosted on G2.com. Recommendations to others considering Satrix Solutions: Satrix will become a true partner and an extension of your team, embedded with your language, understanding your challenges and opportunities, and working alongside you to improve your customer experience and your business. Review collected by and hosted on G2.com. What problems is Satrix Solutions solving and how is that benefiting you? We partner with Satrix to deliver meaningful, actionable insights to improve our product, processes, and customer interaction model. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Satrix Solutions? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Satrix Solutions ](https://www.g2.com/products/satrix-solutions/discussions/new) GU Guest User What is Satrix Solutions used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-satrix-solutions-used-for) [ View all Discussions ](https://www.g2.com/products/satrix-solutions/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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