SatisMeter

4.8
(17)

SatisMeter helps you measure customer satisfaction and gather feedback directly inside mobile apps, web apps and via email through NPS surveys.

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SatisMeter review by Amol N. G.
Amol N. G.
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"Smooth and clutter free setup, great team support!"

What do you like best?

It was a no-brainer for us to use this service. I had some of my friends who recommended this to me.

It does the job, no clutter, no overloaded features to confuse you.

Easy setup and one-click integrations for power users to push NPS data to other places like intercom/segment and all.

They're coming up with a feature where you can ask promoters to review you on G2 Crowd.

Ondrej, CEO Satismeter was kind enough to give me beta access for that.

What do you dislike?

Haven't really found anything such, it does what its meant to do.

What problems are you solving with the product? What benefits have you realized?

I recently integrated it into the intercom so that I could reply back important feedbacks.

Also, we used to push the promotes to segment and then to customer.io for sending emails asking them for reviews on G2 Crowd, but as I told above, it is coming to Satismeter soon. That's amazing.

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SatisMeter review by Zach S.
Zach S.
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Verified Current User
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"Set up in minutes and learn for years"

What do you like best?

We set up Satismeter on our site in literally minutes and have been using it for over two years to capture meaningful insights from our customers. I like best that it was so easy to set up and we've had to do literally zero maintenance or configuration to continue reaping the benefits that actively monitoring NPS yields.

What do you dislike?

There's really nothing to dislike. Satismeter is a great solution.

What business problems are you solving with the product? What benefits have you realized?

Satismeter is a critical tool in how we qualitatively measure our business. The NPS score itself is a nice benchmark to gauge over time, but the open feedback from users is the real gold mine for us.

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
SatisMeter review by Valentin L.
Valentin L.
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"Awesome NPS SaaS !"

What do you like best?

Simplicity and the possibility to trigger surveys through different channels : InApp, SDK mobile and email. We use it for almost 2 years now and we are entirely satisfied.

What do you dislike?

Maybe the fact of not being aware of what are going to be the next features. But it has nothing to do with the product.

Recommendations to others considering the product:

The slack integration is very cool !

What problems are you solving with the product? What benefits have you realized?

Thanks to Satismeter, we are receiving many feedback each days. It helped us to understand what really need our customers.

Most of time, it's easy to sincerely say what you think about a product when you only need to write instead of speaking to someone.

SatisMeter review by George M.
George M.
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"Simple but efficient NPS tool"

What do you like best?

It is a simple tool that does its job.

Low pricing.

For the past months it has added several useful integrations with other platforms and is constantly (if slowly) evolving.

What do you dislike?

We would have liked to see a few more customizations available in terms of the look of the NPS message as well as its means of delivery, i.e., also add an email delivery option.

In general, the platform offers very few settings .

I would like to see other survey types available, such as CSAT ones. The ability for additional questions with different types, as getfeedback does, would add significant value and flexibility to the product.

Recommendations to others considering the product:

Other platforms, such as Getfeedback or Wootric, also offer additional features such as comprehensive CSAT questionnaires, or segmentations of the responses based on features like the customer's pricing plan.

What problems are you solving with the product? What benefits have you realized?

Satismeter is used in order to measure the NPS satisfaction for the SAAS company's platform. It has helped us reach out to detractors in order to benefit from their opinion and remedy any bad relationship with them.

However, we are forced to seek other solutions in order to measure other, more sophisticates, satisfaction metrics in terms of our customers.

SatisMeter review by Melissa M.
Melissa M.
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Verified Current User
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"Satismeter Review"

What do you like best?

I like they they support other languages. International audience can fill our the surveys in their own language and we are able to have a translated view.

What do you dislike?

There isn't much to complain about since what everyone wants in a survey tool is an intuitive workflow and a good UI (which they have). New customization features would be appreciated in the future but right now it still gets the job done.

What problems are you solving with the product? What benefits have you realized?

Collecting customer service feedback in order to make operational adjustments. The real time response analytics makes it so we can make quick changes.

SatisMeter review by Václav P.
Václav P.
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"Customer feedback we would not get from anywhere else"

What do you like best?

The tool is very easy to implement, it has integration with Slack and the support is very responsive. I like that. At the end we see honest and open feedback which we wouldn't get directly.

What do you dislike?

That is hard to say. The tool does what we need, the price is ok and I even like the UX. So it is hard to complain.

What business problems are you solving with the product? What benefits have you realized?

Mostly it is warning us. To take down the churn rate is critical to us. So any signal is appreciated by our CS team who can work with that afterwards.

SatisMeter review by Bernadette F.
Bernadette F.
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"Love this product for NPS! "

What do you like best?

SatisMeter allows us to distribute an NPS to users while they are logged into our application. The set up was easy enough and the dashboard is clearly displayed with the results of the survey. Ondrej and Jakub at SatisMeter are very responsive to questions and great to work with!

What do you dislike?

It would be nice to have the ability to tag responses or respond to the users within the application so as to keep everything in one place.

What business problems are you solving with the product? What benefits have you realized?

The SatisMeter NPS has given us some great insight into how our users are finding value with our product and what improvements they would like to see being made. By following up with our "promoters" we have been able to generate customer success stories and testimonials.

SatisMeter review by User
User
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"The best in class solution"

What do you like best?

Satismeter is an elegant solution to customer satisfaction surveys.

Clear GUI. Easy to integrate across multiple locations. Non-intrusive and high response rates.

What do you dislike?

Nothing immediately comes to mind, and it would seem petty to spend time trying to come up with a negative, just because there is a text box for it here, so I will say: Nothing.

Recommendations to others considering the product

If you are looking for a Net Promoter Score surveying solution that is quick and easy to integrate, then Satismeter is the best we have tested.

What business problems are you solving with the product? What benefits have you realized?

We have primarily used satismeter for our UX processes. We have been able to identify and resolve a much higher percentage of user issues since we started surveying with their system. Recommended.

The graphical representations of the data are very useful. Exports are quick and reporting is made easier using Satismeter.

SatisMeter review by Matthew C.
Matthew C.
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Verified Current User
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"Does what it says on the tin!"

What do you like best?

We were looking for a simple, quick to implement way to survey our users, ideally with Slack and Intercom integration. SatisMeter ticks all the boxes, without trying to do too much. Love the startup-friendly pricing model, too...

What do you dislike?

Nothing yet - in fact it is strange that this section has a 40 character minimum

What problems are you solving with the product? What benefits have you realized?

Measuring user satisfaction and readiness to refer

SatisMeter review by Tereza M.
Tereza M.
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Great tool for customer feedback"

What do you like best?

I appreciate especially the user-friendly interface and clear information.

The integration with Slack is also great - I can respond our clients quickly.

What do you dislike?

Probably nothing from us :)

But I got feedback from some of our clients that Satismeter requires their feedback to our services very often.

What problems are you solving with the product? What benefits have you realized?

We receive the feedback from customers and tips how to improve our services. We also track our NPS with Satismeter.

SatisMeter review by Leena T.
Leena T.
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Verified Current User
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content

"Easy to setup and awesome to use!"

What do you like best?

Simple interface, robust reporting, easy to deploy

What do you dislike?

There's nothing I dislike about the product or the team. Great app, timely and friendly support. I can't recommend the app enough :)

Recommendations to others considering the product:

Don't wait. Satismeter is an amazing product!

What problems are you solving with the product? What benefits have you realized?

Helps us get real time customer feedback

SatisMeter review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source
content

"Awesome NPS tool "

What do you like best?

Great tool for managing NPS across your customers lifecycle. Powerful, yet simple to use. Multi-channel, great in-app engagement. Awesome two-ways Segment integration. Great Support team.

What do you dislike?

Almost nothing? Wish perhaps emails were a bit more customizable, but that is a minor thing for us (most of our replies come from in-app).

Recommendations to others considering the product:

The best NPS tool on the market, specially if you are using Segment already as your data hub

What problems are you solving with the product? What benefits have you realized?

We track NPS across multiple stages in our customer lifecycle, to understand how product changes and/or marketing/product initiatives impact customer satisfaction. Satismeter has been an integral part of our feedback cycle, allowing us to increase time to market for new features and make our customers happier along the way!

SatisMeter review by James K.
James K.
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Verified Current User
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"Great integrations, an indispensable tool for SaaS owners."

What do you like best?

The integrations with other tools such as intercom make this a great tool to use.

What do you dislike?

If I had to pick something, I'd say the colours are a bit weird. I think I can customize how they appear in our app though.

What business problems are you solving with the product? What benefits have you realized?

We get to measure our customers happiness with our service.

SatisMeter review by Michele H.
Michele H.
Validated Reviewer
Review Source
content

"Great NPS platform"

What do you like best?

Satismeter is a great, lightweight NPS system. It allows us to gauge user satisfaction and is affordable.

What do you dislike?

We have not encountered anything that we dislike about the product.

What problems are you solving with the product? What benefits have you realized?

Understanding whether our customers like our product and addressing any issues head-on

SatisMeter review by User
User
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Verified Current User
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content

"Really good and useful"

What do you like best?

It is clear and get all the information we need to better satisfy our client

What do you dislike?

There is Nothing I dislike for now i would need to use it for a bit longueur

What problems are you solving with the product? What benefits have you realized?

Better satisfy opur clients and have quick feedbacks from our clients

SatisMeter review by Libor H.
Libor H.
Validated Reviewer
Review Source
content

"Using SatisMeter for measuring customer satisfaction in digital channels."

What do you like best?

Simplicity. Easy to implement and use. Userfriendly environment. Potential for extension.

What do you dislike?

Sometimes troubles with login. Reactivity of the support.

What problems are you solving with the product? What benefits have you realized?

Measuring customer satisfaction with our WEB pages and Internet banking. Supports with managing digital customer experience.

SatisMeter review by Administrator in Events Services
Administrator in Events Services
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Verified Current User
Review Source
content

"NPS made easy :)"

What do you like best?

Intercom integration, very easy to setup

What do you dislike?

Could offer more flexiblity in terms of targeting users

What problems are you solving with the product? What benefits have you realized?

Receiving Systematic, actionable Customer feedback

Kate from G2

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