Very intuitive, organized and user-friendly. Review collected by and hosted on G2.com.

Nothing specific, just common ITAM complaints. Review collected by and hosted on G2.com.

Ease of integration with TDX ticket system. Review collected by and hosted on G2.com.

Removal of accidental duplicates during the setup process. Review collected by and hosted on G2.com.

it makes my work life much more efficient Review collected by and hosted on G2.com.

limitations of form building - logic and drilling down each question Review collected by and hosted on G2.com.

I liked the organization that TeamDynamix ITAM provides. It really helps us communicate with other team members in one central location about all of our assets. Plus, setting it up was easy. Review collected by and hosted on G2.com.

It's a bit clunky clicking around the interface. Review collected by and hosted on G2.com.

Works great with some of the tools we currently use Review collected by and hosted on G2.com.

not much, but the system integrates with most common tools out there Review collected by and hosted on G2.com.

The Sassafrass Support Team is by far the best support group I've ever worked with in over 40 years of IT support. Every single question has been answered both expertly and professionally. Given the complexity of this product's work, there are many different options and ways of doing things. The Sassafrass Support team is always willing to help folks use their AllSight product in the way that is best for their customer's needs.

The AllSight product is a comprehensive inventory management tool. While some customers may have initially purchased AllSight for its ability to inventory and control software assets, AllSight has also become a valuable tool in looking at hardware assets.

Allsight's peak usage and login reports allow us to know where we need to deploy more hardware to meet our communities needs and where we can remove hardware assets that aren't being used. We also use the easy-to-create "Maps" to let our community know where to find the hardware and software resources they need to get their work done. And, AllSight's integration with remote access tools allows us to readily provide remote access to several computing resources via a web browser. Review collected by and hosted on G2.com.

It's honestly hard to think of a negative. Review collected by and hosted on G2.com.

The best tools from Sassafras are definitely within KeyReporter, and support staff are always available and listening to feedback to improve their product. This is demonstrated in the upgrade to 7.9 with KeyConfigure capabilities migrating into KeyReporter for more straightforward functionality and usage (more loaner checkout admin tools, improved reporting for computer groups/labs, filters filters filters).

Along with being impressed by the product itself (which has many capabilities beyond what we use every day), I think an extraordinary mention to the support staff is warranted. Whenever someone asks me what good support looks like (or whenever I want to tell people what good support looks like), I point to Sassafras support. Sometimes my emails are answered in minutes (my experience!), but I know I'll have a detailed, helpful response by COB (usually a lot sooner). I can't think of another company with that kind of speed or quality of support.

Many thanks to you all! Review collected by and hosted on G2.com.

I'm not a massive fan of using KeyConfigure (mainly because we use quite a few systems and learning KeyConfigure's layout and components is... sometimes time-consuming), but I think I'm not alone there. Sassafras is listening, hence the upgrades to KeyReporter. Review collected by and hosted on G2.com.

We have been using Sassafras for many years but have ramped up our usage since the pandemic. The tool has allowed us to fully migrate our hardware inventory out of Sharepoint/Spreadsheets and into a tool that allows for automation and consistency. The support team members are great, responsive and always ready to help. Sassafras is the only company I look forward to communicating with when I need help with something. Review collected by and hosted on G2.com.

I would say that the product isn't SaaS-based, but today during a Sassafras webinar, I learned that they are beginning to offer SaaS environments. I'm super excited about this! Review collected by and hosted on G2.com.

Sassafras Allsight is an excellent hardware/software/asset management system, my favorite thing about it is the constant innovation/expansion of features. Review collected by and hosted on G2.com.

I really don't have anything negative to say about the product, any issues we've had with it were due to our user errors. Review collected by and hosted on G2.com.

Sassafras is the Cadillac of an ITAM - it provides an incredible amount of information that no other product rivals. While there is a learning curve to get the most robust data, in the end, you have more data than you could ever ask for. Best of all, it is stored on a locally hosted server, so integrations with other tools is easy. And their support is the best I have ever worked with across dozens of vendors. No vendor comes close to being as knowledgeable and responsive. Review collected by and hosted on G2.com.

It requires a decent amount of training to use all of the features. It takes time to integrate with systems (purchasing, etc.). But, with patience, you end up with a great product. Their training is amazing though, and they have the best documentation in the business. Review collected by and hosted on G2.com.