RB
Rasheed B.
Finance Associate
Banking
Mid-Market (51-1000 emp.)
"Quality Product for Marketing!"
5/5
What do you like best about SAS Customer Intelligence 360?

First thing that I like about SAS Customer Data Platform is that the user can deliver use cases very fast for markrting strategy. It is easy to use and has user-friendly interface. Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Intelligence 360?

One thing that I dislike about this product is that it doesn't support all cloud providers. Review collected by and hosted on G2.com.

Response from SAS Customer Intelligence of SAS Customer Intelligence 360

Thank you for your feedback! We're glad to hear that SAS Customer Intelligence 360 has helped you quickly deliver use cases for marketing strategies and made data management easier. We appreciate your insight on cloud support and will take this feedback into consideration for future improvements.

Yogender K.
YK
Yogender K.
Mid-Market (51-1000 emp.)
"Best features till date as per the competitors."
4.5/5
What do you like best about SAS Customer Intelligence 360?

The platform provides capabilities for data quality, data integration, data governance, and analytics to enable personalized and relevant customer experiences. Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Intelligence 360?

One drawback is the cost of this product. Which is very high. Review collected by and hosted on G2.com.

Response from SAS Customer Intelligence of SAS Customer Intelligence 360

Thank you for sharing your experience! We're happy to hear that SAS Customer Intelligence 360’s data quality, integration, and analytics capabilities are helping you deliver more personalized customer experiences and streamline your processes. We appreciate your feedback on pricing and will continue working to deliver strong value.

SN
Saba N.
Head of department
Education Management
Enterprise (> 1000 emp.)
"SAS ! Best Tool for Managing and Presenting Data."
4.5/5
What do you like best about SAS Customer Intelligence 360?

It boasts a user-friendly and straightforward interface, serving as an outstanding resource for crafting customized reports. Moreover, it offers highly valuable features for crafting and structuring data presentations, enaling informed decision-making by management. Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Intelligence 360?

It can be complex to setup for organizations lacking professional expertise. Review collected by and hosted on G2.com.

Response from SAS Customer Intelligence of SAS Customer Intelligence 360

Thank you for sharing your positive feedback! We're glad to hear that SAS Customer Intelligence 360 is providing valuable tools for crafting reports and structuring data presentations, helping to drive informed decision-making. We appreciate your point about setup complexity and will continue striving to offer more flexible options.

JP
Jairaj P.
Small-Business (50 or fewer emp.)
"A wholesome experience."
4.5/5
What do you like best about SAS Customer Intelligence 360?

The interface as well as coding capabilities were really intuitive. The provision to incorporate SQL scripts were helpful as well. The process to load and extract data was top notch as well. Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Intelligence 360?

There were not many things to dislike. The coding syntax were a little hard to learn. There can also be a provision for auto completing (suggestions) the code. Review collected by and hosted on G2.com.

Response from SAS Customer Intelligence of SAS Customer Intelligence 360

Thank you for sharing your experience with SAS Customer Intelligence 360! We're glad you find the interface intuitive and appreciate the SQL integration and data handling features. We also appreciate your feedback about enhancing coding capabilities and will take it into consideration for future improvements.

AR
Ahsan R.
IT Manager
Education Management
Mid-Market (51-1000 emp.)
"SAS ! Providing Best Services to your Customers."
5/5
What do you like best about SAS Customer Intelligence 360?

SAS Customer Data Platform enables the customer data from various websites and social media. It provides real-time data processing enabling rapid responses to customer actions. Moreover, it has afriendly user-interface. Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Intelligence 360?

It can be a little complex for smaller businesses with limited technical expertise. Review collected by and hosted on G2.com.

Response from SAS Customer Intelligence of SAS Customer Intelligence 360

Thank you for sharing your experience! We're pleased to hear that SAS Customer Intelligence 360 is helping you integrate and manage important data from various sources and providing real-time insights. We also appreciate your feedback on its complexity for smaller businesses and will consider this for future improvements.

MT
Mulsahahmed T.
Mid-Market (51-1000 emp.)
"My experience with SAS customer data platform."
5/5
What do you like best about SAS Customer Intelligence 360?

More insight on customer data analytics.

AI powered for better performances.

Data protection and security.

More organized customer data management. Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Intelligence 360?

SAS customer data platform capabilities is pricey Review collected by and hosted on G2.com.

Response from SAS Customer Intelligence of SAS Customer Intelligence 360

Thank you for sharing your experience with SAS Customer Intelligence 360! We're glad to hear the platform’s AI-powered performance, security features, and organized customer data management are bringing value to your business. It’s great to know that customer journey mapping and self-service insights are helping drive better engagement and activation. We appreciate your feedback!

Dr. Rangegowda R.
DR
Dr. Rangegowda R.
Program Coordinator CMRU Bengaluru
Mid-Market (51-1000 emp.)
"Great Product"
4/5
What do you like best about SAS Customer Intelligence 360?

Ease to catch the big maket by using customer intelligence Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Intelligence 360?

specification of indicator to indentify the customer improtance Review collected by and hosted on G2.com.

Response from SAS Customer Intelligence of SAS Customer Intelligence 360

Thank you for sharing your experience! We're glad to hear that SAS Customer Intelligence 360 is helping you reach broader markets and identify key performance indicators for policymaking. Your feedback on improving customer importance indicators is appreciated—we’re always working to refine and enhance the platform to better support strategic decision-making.

Antonino V.
AV
Antonino V.
Especialista de DBM
Enterprise (> 1000 emp.)
"Mixed feelings abou CI360"
3/5
What do you like best about SAS Customer Intelligence 360?

User interface, data and software integration possibilities. Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Intelligence 360?

SAS Support, poor documentation, learning school with courses with missing modules. Review collected by and hosted on G2.com.

Response from SAS Customer Intelligence of SAS Customer Intelligence 360

Thank you for sharing your experience with SAS Customer Intelligence 360. We are thrilled to hear you are having a positive experience with the user interface, and our platform's integration capabilities. However, I understand that there are certain areas where you're facing challenges, particularly with SAS Support and the documentation. These aspects are important for a smooth user experience, and I'll make sure to pass on your feedback to the relevant teams. We are committed to enhancing the support and documentation aspects to ensure a better experience for you and all our users!

ABHISHEK A.
AA
ABHISHEK A.
Data Engineer
Enterprise (> 1000 emp.)
"SAS Customer Intelligence 360"
3.5/5
What do you like best about SAS Customer Intelligence 360?

It's Complex problem capabillity to solve Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Intelligence 360?

To not updating with time as others doing Review collected by and hosted on G2.com.

Response from SAS Customer Intelligence of SAS Customer Intelligence 360

Thank you for your feedback! We're glad to hear that SAS Customer Intelligence 360 is helping you solve complex problems and generate insights from diverse datasets. We appreciate your note on the importance of staying up to date as we’re always working to evolve and enhance our platform to better meet user needs.

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Good customer intelligence software for medium to large size businesses"
4/5
What do you like best about SAS Customer Intelligence 360?

SAS helped us streamline our entire marketing processes and provided a unified and consolidated view of our marketing, especially for marketing planning and customer activation across the buyer journey. We were also able to unlock great amount of insights due to their robust anaytics platform Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Intelligence 360?

The price could pinch at the start and it is bit costly for a medium size business. Moreover many of its capabilities can be leverage at much better degree at large scale business. Review collected by and hosted on G2.com.

Response from SAS Customer Intelligence of SAS Customer Intelligence 360

Thanks for sharing your thoughts on SAS Customer Intelligence 360! We’re glad it’s helped streamline your marketing and deliver valuable insights for personalized, omnichannel experiences. We appreciate your feedback on pricing and scalability and will keep it in mind as we improve. It’s great to hear about your strong growth in customer acquisition and retention!