I am totally average with this product, let me say it has a great advertisement, okay with that but it doesn't really work that way. Firstly, the implementation is good, actually it is very simple, and the product is mostly used by support by IT from users which can be anywhere in the world. Review collected by and hosted on G2.com.

The question is why need this, because it may be a bit pricey, and needs stable connection, and disconnects completely in a single misconnection. Should also mention that it does not integrate with every browser, big issue to consider. Review collected by and hosted on G2.com.

Co-browsing enables me to share the screen with the customer while both of us are in front of the software interface, and help them understand certain functionalities or solve problems visually This is faster and clearer than using words to describe things to customers. Review collected by and hosted on G2.com.

Co-browsing does not afford me the option of deciding which part of the software application the customer would be able to see during co-browsing session. The absence of customization choices could be a security issue and also limit a more specific assistance experience. Review collected by and hosted on G2.com.

I like co-browsing because it helps people work together in real time by sharing the same webpage. It makes solving problems and explaining things much easier. Review collected by and hosted on G2.com.

Co-browsing is useful but can raise privacy concerns if sensitive information is shared. It also doesn’t work on all websites or platforms, which can be frustrating at times. Review collected by and hosted on G2.com.

It is useful tool for collaboration.It help in interaction with the users and agents.It allows more personalized approach thus making it simplified experience for both parties by letting them see and interact with the same content in real-time. Review collected by and hosted on G2.com.

Sometimes agent take the control of the browsing session without user consent. There are browser compatibilty issues and slowness sometimes becuase of low bandwidth.User sometimes may feel uneasy sharing the screen because of some sensitive information. Review collected by and hosted on G2.com.

The best part about Co-Browsing is, it allow agent as well as customer to have real time collaboration. Ultimately, a on hand view of browsing without any interruption. Review collected by and hosted on G2.com.

While using it found that for sometime agent tool the control of the entire session without consent of customer. There should be a permission concept for it. Review collected by and hosted on G2.com.

There feature that works without lag . Work smoothly what is expected. They have wide variety of feature and scalable too. Review collected by and hosted on G2.com.

They could add more features with help user to interact more with the browsing experience .more control over the product. Review collected by and hosted on G2.com.

Has contributed to efficient problem solving

Helps with troubleshooting and software installation directly on customers' devices

Assists customers in navigating a website, making a sales purchase, or filling out required forms

Ensures data security by masking selected areas when browsing

Enhances real-time support and assistance, thereby facilitating a smooth customer experience Review collected by and hosted on G2.com.

Limited customization options restrict the ability to tailor the interface to individual needs. Review collected by and hosted on G2.com.

Co-browsing is a very efficient tool for data sharing specially with customers it allows me to keep track of all of my data even when multiple users are using simultaneously. Review collected by and hosted on G2.com.

It sometimes takes time to render the data when multiple users are using it. Review collected by and hosted on G2.com.

Which is particularly useful for customer support, online sales, and collaborative work, easy of use, best for small businesses, integrating with other software is also easy, and user can use it multiple time. Review collected by and hosted on G2.com.

Only allows the mobile application, web pages but not the complete desktop Review collected by and hosted on G2.com.

Through Co-Browsing I can easily showcase my work, and brand strategies to my clients. It helps to build good terms and helps in building trust with the clients . Review collected by and hosted on G2.com.

Most of our clients are a bit hesitant to use this app especially when they are unfamiliar with the app and sometimes they are not comfortable sharing their screen. Review collected by and hosted on G2.com.