--- title: Co-Browsing Reviews meta\_title: 'Co-Browsing Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 52 reviews by the users' company size, role or industry to find out how Co-Browsing works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 52 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Co-Browsing Reviews & Product Details Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorporate co-browsing capabilities into their applications, allowing users to collaboratively navigate websites or apps in real-time. With this technology, customers can experience a smooth and interactive browsing journey, enhancing support, sales, and customer engagement. Trust Sariska to provide an exceptional co-browsing solution tailored to your unique requirements. * * * Seller [Sariska](https://www.g2.com/sellers/sariska) Discussions [Co-Browsing Community](https://www.g2.com/products/sariska-co-browsing/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Marketing Team Sariska Show More ## Top-Rated Alternatives [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/sariska-co-browsing/competitors/alternatives) ## User Insights Average based on 52 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 5/11/2026 "Transformative but Latency Challenges" 3.5/5 What do you like best about Co-Browsing? I like how Co-Browsing turns a stressful tech hurdle into a collaborative 'side-by-side' experience. I find the video and audio chat features especially valuable since adding a face and voice to the shared screen session humanizes the relationship and builds trust. I also appreciate the live annotation tools, allowing agents to intuitively circle fields or draw arrows in real-time, which is much better than giving verbal directions. Review collected by and hosted on G2.com. What do you dislike about Co-Browsing? Because Co-Browsing requires real-time data synchronization between two parties, lag and latency can be major issues. On a poor connection, the 'shared' view can become choppy, leading to 'ghost' clicks where the agent thinks they are clicking one button while the user's screen is still loading. Review collected by and hosted on G2.com. What problems is Co-Browsing solving and how is that benefiting you? I use Co-Browsing to guide prospects through demos, customize configurations in real-time, and finalize purchases, boosting conversion. It helps navigate tricky sales funnels, document applications, and checkout errors, reducing drop-off rates and potentially increasing revenue growth by up to 61%. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Smarth G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Smarth G.") SG Smarth G. UI UX designer Mid-Market (51-1000 emp.) 5/3/2026 "Co-Browsing Makes Team Issue-Solving Easy with Shared Screen Viewing" 4/5 What do you like best about Co-Browsing? The only thing I like about Co-Browsing is that it lets me and the other person view the same screen, so we can work through issues together and solve things as a team. Review collected by and hosted on G2.com. What do you dislike about Co-Browsing? The only thing i dislike about Co-Browsing is that is sometimes raise privacy concerns Review collected by and hosted on G2.com. What problems is Co-Browsing solving and how is that benefiting you? Co-Browsing solving the problem of solving the same issue with better collaboration Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![VIVEK P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VIVEK P.") VP VIVEK P. Performance Marketing Specialist Information Technology and Services Small-Business (50 or fewer emp.) 8/4/2025 "A Complete Review of the Best Co-Browsing Software in 2025" 4/5 What do you like best about Co-Browsing? Real-Time, Hands-On Support: Co-browsing allows support agents to instantly see and interact with what the user sees—making problem-solving faster and more accurate than traditional chat or phone support. No Downloads Needed: Unlike screen sharing, co-browsing is browser-based and lightweight—no need for the user to install software. Improved Customer Experience: It reduces frustration, especially during complex tasks like form filling, troubleshooting checkout issues, or navigating dashboards. Secure by Design: Most co-browsing tools automatically mask sensitive fields (like passwords or payment info), keeping sessions compliant with privacy standards (GDPR, HIPAA, etc.). Great for Onboarding: It’s especially useful for onboarding new users, giving guided walkthroughs in live environments. Review collected by and hosted on G2.com. What do you dislike about Co-Browsing? Limited to Web Pages: Co-browsing only works on web applications or browsers—it can’t help if the issue is in a desktop app or external site. Can Be Resource-Intensive: Some advanced co-browsing tools can slow down websites or cause performance issues if not properly optimized. Privacy Concerns (User Perception): Even with masking and permissions, some users may feel uncomfortable or confused when an agent can "see" their screen. Integration Challenges: It may require technical setup to work smoothly with custom web applications or CRMs, especially for companies with complex infrastructure. Costs: Premium co-browsing tools can be expensive, especially for small businesses looking for just occasional use. Review collected by and hosted on G2.com. What problems is Co-Browsing solving and how is that benefiting you? Many users struggle with completing online forms, navigating dashboards, or troubleshooting errors. Traditional chat and calls often require long explanations or screenshots, wasting time. New users often need guidance to understand how to use platforms or tools. Traditional screen sharing tools may expose sensitive tabs, notifications, or personal files. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![tee g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "tee g.") TG tee g. ESL Teacher Mid-Market (51-1000 emp.) 7/31/2025 "It really does work!" 4/5 What do you like best about Co-Browsing? Hope browsing well so to be two sets of eyes on all projects. Sometimes you need someone else’s eyes looking at the same thing to catch things that perhaps you’re not working. Review collected by and hosted on G2.com. What do you dislike about Co-Browsing? As the old saying goes too many cooks can ruin the soup… If the two people who are cop browsing or not on the same page, it makes meetings go longer Review collected by and hosted on G2.com. What problems is Co-Browsing solving and how is that benefiting you? It keeps the customer happy. They are in control of the session. We are both seeing the same screens however, the agent scream is able to solve problems with the customer helping. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![P R P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "P R P.") PP P R P. Process Lead Mid-Market (51-1000 emp.) 1/24/2025 "Useful co-browsing tool with real time connection to solve the customer issues" 3.5/5 What do you like best about Co-Browsing? The amazing feature of co-browsing is that it enables real time interactive support allowing the agents to guide customers virtually through any complex process. It makes problem solving more efficient and personal as both the parties can focus on the same screen. This hads-on experience creates smoother and satisfying customer experience. Review collected by and hosted on G2.com. What do you dislike about Co-Browsing? The only downside is that some customers might feel intrusive as not everyone is comfortable in an agent viewing their screen. There is also the potential oftechnical issues like lag or connectivity problems which can give a bad experience to the customers. There is also a possibility of extra setup or training for both agents and customers to use it effectively. Review collected by and hosted on G2.com. What problems is Co-Browsing solving and how is that benefiting you? It solves the problem of misunderstanding and confusion during customer support. The software allows issue resolution faster and with more accuracy. It is beneficial because it makes support process more efficient, reduces time spent in back and forth conversations and improves overall satisfaction with the service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AD Abhishek D. Lead Consultant Mid-Market (51-1000 emp.) 1/28/2025 "Review for Co-Browsing" 4/5 What do you like best about Co-Browsing? It is useful tool for collaboration.It help in interaction with the users and agents.It allows more personalized approach thus making it simplified experience for both parties by letting them see and interact with the same content in real-time. Review collected by and hosted on G2.com. What do you dislike about Co-Browsing? Sometimes agent take the control of the browsing session without user consent. There are browser compatibilty issues and slowness sometimes becuase of low bandwidth.User sometimes may feel uneasy sharing the screen because of some sensitive information. Review collected by and hosted on G2.com. What problems is Co-Browsing solving and how is that benefiting you? It is helping the users in getting faster resolution of their problem.It has further reduced down the operational costs as users are getting resolution by agents in real time and there is no back and forth communication happening leading to less wait time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite GK Gulshan K. Support Engineer Information Technology and Services Mid-Market (51-1000 emp.) 8/13/2024 "Customer support management" 4/5 What do you like best about Co-Browsing? Support agents can view and interact with a user's screen in real-time through co-browsing. This implies that they are able to assist users with complex websites or applications straight away and provide prompt, concise solutions to issues. It's excellent for onboarding new staff members and clients as well. Learning is facilitated by the trainer's ability to guide employees through each step directly on the screen. Additionally, co-browsing integrate seamlessly with other programs you already use, including as communication tools, help desks, and CRM systems, which makes things function more smoothly. Review collected by and hosted on G2.com. What do you dislike about Co-Browsing? There may be compatibility problems or technological hiccups that impact how well the experience works, particularly when using different devices or browsers. Review collected by and hosted on G2.com. What problems is Co-Browsing solving and how is that benefiting you? focuses on improving customer experience and efficiency by providing co-browsing and screen-sharing solutions for sales and customer service teams. gives support staff the ability to assist users in navigating complicated website processes by providing co-browsing tools that are integrated with current support systems. specializes in co-browsing sales and customer support, enabling agents to view and interact with users' displays to provide real-time support. provides safe co-browsing options with functions to facilitate teamwork and customer assistance. focuses on offering walkthroughs and live co-browsing capabilities to assist users in navigating web apps. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SK simran K. It associate Mid-Market (51-1000 emp.) 2/6/2025 "Browsing experience sharing" 3.5/5 What do you like best about Co-Browsing? This allows us to share browsing data easily with customer with real time monitoring and customer support Review collected by and hosted on G2.com. What do you dislike about Co-Browsing? When using by multiple user at time it sometimes takes time to shocase real time updates Review collected by and hosted on G2.com. What problems is Co-Browsing solving and how is that benefiting you? It integrates with our system very well and browser sharing feature helped us to keep watch and improvise updates Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ali F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali F.") AF Ali F. Associate Small-Business (50 or fewer emp.) 1/24/2025 "Customer Engagement is the power of Co-Browsing" 4/5 What do you like best about Co-Browsing? It's helps to provide real time personalization support by allowing agent to directly navigate and resolve customer issue without downloads or Installation Review collected by and hosted on G2.com. What do you dislike about Co-Browsing? We faced compatibility issue sometimewitj certain browser or application Review collected by and hosted on G2.com. What problems is Co-Browsing solving and how is that benefiting you? It's solve the problem of mis communicationan and inefficiencies by allowing agent to directly view and interact with the customer screen real time Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 1/23/2025 "Wonderful solution for complex checkout processes in E-commerce" 4/5 What do you like best about Co-Browsing? Wonderful solution which helps co-browse with the end user and assist them real time on the call while their screen is shared. Ideal for complex checkout processes in ecommerce websites which might require a little bit of handholding. Review collected by and hosted on G2.com. What do you dislike about Co-Browsing? There was lag sometimes in viewing the screen of the end user on the agent's screen. However, it may be due to slightly slow internet speed at times. Review collected by and hosted on G2.com. What problems is Co-Browsing solving and how is that benefiting you? Co-browsing helped us getting access to customer screen, see their behaviour and assist them real time in completing their purchases online. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/sariska-co-browsing/pricing) ##### ##### Co-Browsing Features Administration Access Control Web Page Navigation Real Time Assistance Security Data Security Data Masking [ View More Features ](https://www.g2.com/products/sariska-co-browsing/features) ##### Categories on G2 [Co-Browsing](https://www.g2.com/categories/co-browsing) ##### Explore More [Which EOR service is best for a midsize software firm](https://www.g2.com/discussions/which-eor-service-is-best-for-a-midsize-software-firm)[Which DNS security solution is best for preventing phishing and data exfiltration at the DNS layer before anything even hits the endpoint?](https://www.g2.com/discussions/which-dns-security-solution-is-best-for-preventing-phishing-and-data-exfiltration-at-the-dns-layer-before-anything-even-hits-the-endpoint)[What is the most user-friendly ETO ERP for a mid-size engineer-to-order manufacturer under 200 employees that needs power without a specialist to run it?](https://www.g2.com/discussions/what-is-the-most-user-friendly-eto-erp-for-a-mid-size-engineer-to-order-manufacturer-under-200-employees-that-needs-power-without-a-specialist-to-run-it) [What are the highest rated app monetization platforms for publishers managing multiple revenue channels simultaneously?](https://www.g2.com/discussions/what-are-the-highest-rated-app-monetization-platforms-for-publishers-managing-multiple-revenue-channels-simultaneously)[Top-rated digital marketing tools for small businesses](https://www.g2.com/discussions/what-are-the-top-rated-digital-marketing-tools-small-businesses-should-consider-in-2025)[Pros and Cons Details](https://www.g2.com/products/sariska-co-browsing/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)