Truthfully, the most helpful aspect of Sardine is our Product Support Rep Rob Schaefer! Without Rob's assistance and advice, we would be pretty lost. He is also super knowledgeable from a dev perspective along with a customer/user focus and this greatly helps with implementing Sardine throughout our platform. Review collected by and hosted on G2.com.

The only downside of Sardine in my opinion is that it can be a bit overwhelming and somewhat crowded with signals. As a new user or novice fraud analyst, Sardine does have a large learning curve and providing a tutorial or walkthroughs geared towards someone without an engineering background would be helpful. Review collected by and hosted on G2.com.

It is super easy to implement and set up rules like mad libs essentially and get the alerts you want to see on searches of their data sources. Review collected by and hosted on G2.com.

I see no downsides so far - the team is great and the system is easy to set up and use Review collected by and hosted on G2.com.

As one of their earlier customers, we were privileged to witness firsthand the rapid release and enhancement of their platform. The pace at which Sardine rolled out new features was nothing short of impressive, within months of starting the engagement they had transitioned from a new entrant to a genuine threat to the incumbents, providing the core neccesities required to manage a high quality Trust, Safety and Fraud Management program and then innoviating beyond the industry standard.

Beyond a standard plug-and-play Sardine ventured into areas that other market players had either overlooked or failed to execute well on, including vast third party integrations that really helped bridge the onboarding experience across both fraud prevention and compliance/kyc onboarding.

Most importantly, the expertise within the team was key to our success, whether it was the dedication to supporting us in a difficult timezone without any challenges or the knowledge we were able to absorb and put into actionable fraud detection strategies. Review collected by and hosted on G2.com.

In our experience, challenges were rare. We had minor teething problems when the product was in its infancy, but the Sardine team was remarkably swift and proactive in addressing them or providing work arounds (even if they were just minor aesthic feedback that we had no expections to be resolved, the team executed). Review collected by and hosted on G2.com.

Sardine was very straightforward to integrate into our APIs and thanks to their robust documentation there were minimal questions during the integration period. Within days their rule sets and models scored on par with an in-house solution developed over years of time. The dashboard is amazing, providing excellent visibility and valuable analytics, I look forward to seeing how it continues to be improved. The sardine team is extremely responsive and proactive in reaching out and seeing us through to successful integration, as well as quick to respond whenever an issue arises. Review collected by and hosted on G2.com.

I would like to see the latency continue to improve in the API requests.

On the dashboard I'd like to see more custom personalized account functionalities such as setting my personal timezone so all date timestamps correlate, currently everything is in UTC.

I would really like automated alerting available including integrations with Datadog and/or Pagerduty. Review collected by and hosted on G2.com.

Effective product: I use the product primarily for behavioral biometrics and that's incredibly effective at fraud capture. We've seen value in this since launching with them.

Smooth integration: We had 1 kickoff call and 1 more in-depth look at their API docs after which we were able to integrate with them without any additional support.

Organized account management: Sardine.ai provides exceptional support in terms of a dedicated account manager who will meet with us biweekly, prepare reports, suggest decision logic improvements, and show us anecdotal evidence of the kind of bad actors we are stopping. It's very re-affirming to have someone invested in constantly improving with us instead of someone just there to "manage" the relationship. Review collected by and hosted on G2.com.

There's others here that have talked about the UI which is a little raw compared to some of their competitors. Additionally, if you're not using their entire suite, then it's difficult to figure out which out of the box rules we have access to vs not.

It's also very difficult to configure their out of the box rules. E.g., if you want to change something about one of their rules, instead of just being able to change it, you have to create a duplicate, modify that duplicate, save it, and then archive the old rule. It's very tedious to do when setting up if you have 20+ rules to modify. Review collected by and hosted on G2.com.

Sardine utilizes cutting-edge technology to help prevent fraud and offers first-class support to users.

The Sardine team is knowledgeable, responsive, and dedicated to helping you get the most out of the system.

No matter the nature of the problem, if there isn't a feature that can help resolve it, the Sardine team will develop it. Review collected by and hosted on G2.com.

The only aspect that we find challenging with regard to Sardine is navigating the User Interface.

It is often difficult to navigate various queues or accounts that trigger certain rules.

If certain features could be contained within a single browser tab (single-page application architecture) it would help a great deal in making the UI more intuitive and user friendly, as well as resource efficient. Review collected by and hosted on G2.com.

Sardine's fraud prevention and on-ramp systems are world-class. They are my go-to fraud vendor for device intelligence, behavioral biometrics, KYC, issuing fraud controls, and I have yet to use a product built by Sardine that did not make an immediate/positive impact in fraud prevention performance and ROI. Review collected by and hosted on G2.com.

Sardine is continuing to build out their rule engine UX. Initally, like all companies, it takes multiple iterations to get the UX side of things into a sweat spot on rule engines, and Sardine has done a fantastic job working with their merchants, receiving feedback, and being open to constructive criticism to build out a very user friendly product. Because of this, I no long have any issues or areas that I dislike about Sardine. Review collected by and hosted on G2.com.

Sardine stands out for its user-friendliness and intuitive design, allowing users to accomplish a great deal with ease. The support team is brilliant. They provide exceptional assistance with their timely responses. The team is highly knowledgeable about fraud prevention and utilizes sophisticated analytics which helps us make informed decisions. Review collected by and hosted on G2.com.

So far, I haven't encountered anything that I dislike about the product or the team's support. The only minor issue we have faced is the difficulty in exporting data, but we have found workarounds to overcome it. Review collected by and hosted on G2.com.

Industry-leading fraud solutions and tools that are easy to use right out of the box. The team is top-notch-- from engineering to support. We've had a great experience partnering with Sardine. Review collected by and hosted on G2.com.

We've had a positive experience. It's a comprehensive product. The main drawback, in my opinion, is that it's an expensive product. But I'm confident it will be worth it and more cost-effective as we keep scaling our volume. Review collected by and hosted on G2.com.

Single pane of glass solution for transactions, KYC, account linking, and ongoing user activity monitoring. And their level of support is absolutely amazing. Review collected by and hosted on G2.com.

Would love to see a smoother transition between out-of-the-box rules when customizing them so as not to have many same related rules running simultaneously. Review collected by and hosted on G2.com.