--- title: SapphireIMS Reviews meta\_title: 'SapphireIMS Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how SapphireIMS works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 10 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- # SapphireIMS Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SapphireIMS but has limited features. Are you part of the SapphireIMS team? [Upgrade your plan](https://my.g2.com/sapphireims/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! SapphireIMS makes your business functions & processes agile through the suite of ITIL Service Desk, Enterprise Service Management, Enterprise Asset Management, Service Lifecycle Management & Business Service Monitoring Solutions. Our Professional Services, Managed Services and Training & Certification services ensure that you have a trouble-free implementation. Value delivered 68% reduction in manual processes 35% improvement in personnel productivity 35% improvement in service delivery * * * Seller [SapphireIMS](https://www.g2.com/sellers/sapphireims) Discussions [SapphireIMS Community](https://www.g2.com/products/sapphireims/discuss) Languages Supported English Overview by Kiran Mohan Show More ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![IBM Maximo Application Suite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IBM Maximo Application Suite") IBM Maximo Application Suite 4.4/5(631) ](https://www.g2.com/products/ibm-maximo-application-suite/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/sapphireims/competitors/alternatives) ## User Insights Average based on 10 real user reviews. [Log in to unlock pricing and user insights](/login) AS Athena Febe S. Billing Analyst Mid-Market (51-1000 emp.) 6/5/2023 "Sapphire Helps us Survive during Pandemic" 5/5 What do you like best about SapphireIMS? Sapphire helps us during the pandemic because it has easy access online, where most employees are set up from home. We can easily communicate with the other parties if there are some revisions needed to attend Review collected by and hosted on G2.com. What do you dislike about SapphireIMS? Sometimes, the tickets are already on SLA where it was just assigned a few minutes. And sometimes the Sapphire is down and we can't proceed to our billings. Review collected by and hosted on G2.com. What problems is SapphireIMS solving and how is that benefiting you? It helped us with IT concerns requests and accounting requests. And we can easily follow up since we have a ticket number as a reference in our request. For accounting purposes, we can quickly return the tickets with lacking requirements. You can also attach pdfs, RFPs and other docs needed. You can also send an email thru the use of sapphireIMS Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Henesey R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henesey R.") HR Henesey R. Office Staff Real Estate Mid-Market (51-1000 emp.) 5/23/2023 "Sapphire is a user friendly sofware" 4.5/5 What do you like best about SapphireIMS? SapphireIMS helped our team to easily manage all the Sapphire tickets for all department requests, Same function as we create a JO request. Can be used in IT, accounting, and audit functions Review collected by and hosted on G2.com. What do you dislike about SapphireIMS? Id hope that the home/dashboard function will improve so we can easily figure the returned tickets Review collected by and hosted on G2.com. What problems is SapphireIMS solving and how is that benefiting you? It helped us with IT concerns requests and accounting requests. And we can easily followup since we have a ticket number as a reference in our request. For accounting purposes, we can easily return the tickets with lacking requirements easily. FYI you can attach pdfs, RFPs and other docs needed. you can also send an email thru use of sapphireIMS Review collected by and hosted on G2.com. Show More 4/8/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite MI Md Ashfaque I. VoIP Engineer Information Technology and Services Mid-Market (51-1000 emp.) 10/30/2023 "A Good IT Asset Management Tool" 5/5 What do you like best about SapphireIMS? Gives Accurate Data and a Good IT Asset management software. You need to Install IMS software in every system and then you can get details and monitor via admin login portal. Review collected by and hosted on G2.com. What do you dislike about SapphireIMS? Nothing to dislike. It is easy to manage and gives accurate data. Review collected by and hosted on G2.com. What problems is SapphireIMS solving and how is that benefiting you? It gives accurate Data of the Asset in the Organization. Our Inventory records went accurate and correct and easy to manage Asset. Review collected by and hosted on G2.com. Show More 11/2/2023 Validated ReviewerIncentivizedSource: G2 invite JR Jay R. Accountant Information Technology and Services Small-Business (50 or fewer emp.) 10/5/2023 "Simplifying service delivery processes" 4.5/5 What do you like best about SapphireIMS? SapphireIMS allows for ticket assignment and ensures adherence. The support team is always there to assist during implementation, whichs a plus. The scripting aspect is quite user friendly. Review collected by and hosted on G2.com. What do you dislike about SapphireIMS? SapphireIMS falls short is its lack of a user interface, which makes navigation and document processing somewhat difficult. Review collected by and hosted on G2.com. What problems is SapphireIMS solving and how is that benefiting you? SapphireIMS has impacted our business by solving our IT service management issues. Range of features and easy administration have reduced incident resolution time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sarvanand G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarvanand G.") SG Sarvanand G. Sr. Cloud Solutions Engineer Enterprise (\> 1000 emp.) 8/26/2023 "Best ticket management system" 5/5 What do you like best about SapphireIMS? Easy to manage the ticketing with automation. The feature to make hassale less management escalation and improve user experience with fast track of issue resolution. Review collected by and hosted on G2.com. What do you dislike about SapphireIMS? It required a good plan for implementation however the sapphire team is always there to help out. The tool accebility on mobile devices need to be improved as it on desktop. Review collected by and hosted on G2.com. What problems is SapphireIMS solving and how is that benefiting you? Sapphire sloved the users IT,admin and HR related issue and make process easy to user to raise concern to appropriate department. IT team to track the issue and resolve in time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Verified User in Architecture & Planning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Architecture & Planning") UA Verified User in Architecture & Planning Enterprise (\> 1000 emp.) 5/31/2023 "Our IT services using SapphireIMS are under full monitoring to ensuring connectivity top performing!" 5/5 What do you like best about SapphireIMS? The best thing about it is that I like SapphireIMS provides real-time visibility into IT infrastructure, which allows for quick problem identification and resolution. Review collected by and hosted on G2.com. What do you dislike about SapphireIMS? I dislike that SapphireIMS is in my own opinion, is complex, and may not be able to monitor all aspects of an organization's IT infrastructure but onced done by a great team, it will be okay. Review collected by and hosted on G2.com. What problems is SapphireIMS solving and how is that benefiting you? i think that SapphireIMS solves problems by providing real-time visibility into IT structure. This allows organizations to quickly identify and resolve problems, which improves uptime and performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") UC Verified User in Civil Engineering Mid-Market (51-1000 emp.) 5/23/2023 "Sapphire is convenient to use" 3.5/5 What do you like best about SapphireIMS? Sapphire allows you to transact paperless Review collected by and hosted on G2.com. What do you dislike about SapphireIMS? Its slow sometimes, not sure maybe its my internet Review collected by and hosted on G2.com. What problems is SapphireIMS solving and how is that benefiting you? I can process documents only, paperless Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Pankaj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pankaj S.") PS Pankaj S. Assistant Manager IT Enterprise (\> 1000 emp.) 4/7/2022 "Sapphire" 3.5/5 What do you like best about SapphireIMS? Taler made and incident management also process management Review collected by and hosted on G2.com. What do you dislike about SapphireIMS? Mobile app, dashboard and reporting are the worst Review collected by and hosted on G2.com. What problems is SapphireIMS solving and how is that benefiting you? Incident management asset management compliance management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Balakumar L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balakumar L.") BL Balakumar L. Technology Lead Enterprise (\> 1000 emp.) 12/10/2021 "IT service Management tool" 5/5 What do you like best about SapphireIMS? We can manage to do IMS like Asset Inventory, Helpdesk Management, Infrastructure monitoring, Remote Management in one tool. We can rebuild this tool as per our environment requirement. Review collected by and hosted on G2.com. What do you dislike about SapphireIMS? Sapphire client agent occupies more memory and makes performance slow. Review collected by and hosted on G2.com. Recommendations to others considering SapphireIMS: When compared to others, sapphire IMS is best with its license cost Review collected by and hosted on G2.com. What problems is SapphireIMS solving and how is that benefiting you? I am using this tool to manage my Infra environment Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. PROJECT MANAGER Enterprise (\> 1000 emp.) 5/9/2019 "Sapphire use and admin for 4 years" 4/5 What do you like best about SapphireIMS? We have been using this for 4 years now and have developed several workflows such as Marketing, Legal, HR, IT SMS etc. You don't need to be a programmer to configure this system. Our business processes have improved and streamlined especially the business process of our Operations. This system is a must to all companies whether small or large enterprise. It's an ITIL-compliant and improved our service to our customers. This is a system that has it all, that's why we acquired unlimited users access including the IT Asset Management. Overall SapphireIMS has all necessary facilities and features of a complete software package. Can handle all complex business rules but you have to use some simple SQL to provide what is required. Generally we are using the reports as individual performance in line with KRAs. Review collected by and hosted on G2.com. What do you dislike about SapphireIMS? unfortunately, developing business process is a bit tedious because it's not a drag and drop, the IDE is a bit cumbersome. it's not a low-code but scripting is not hard to understand. sometimes we are being hampered by slow server performance despite of acquiring the best server. generation of report is one major issue, that is in terms of finding out who and when a certain ticket was delayed. unfortunately, the mobile app is not that user-friendly, major enhancement is required. Review collected by and hosted on G2.com. Recommendations to others considering SapphireIMS: like i said, though we attempted to replace it, but we failed because it has all the functionalities and served its purpose. Review collected by and hosted on G2.com. What problems is SapphireIMS solving and how is that benefiting you? we have encountered several server slowdown and it took months to finally resolved. we also encountered several constraints in some business rules but was able to find a workaround. we even attempted to replace SapphireIMS with BPM software, but after several months of thorough reviews, we soon realized that this app cannot be replaced because of it's functionalities. the attempt to replace is due to the server performance but in a few months, the vendor were able to resolved all major issues and setbacks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about SapphireIMS? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SapphireIMS ](https://www.g2.com/products/sapphireims/discussions/new) GU Guest User What is SapphireIMS used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-sapphireims-used-for) [ View all Discussions ](https://www.g2.com/products/sapphireims/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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