---
title: SAP Solution Manager Reviews
meta_title: 'SAP Solution Manager Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 15 reviews by the users' company size, role or industry to
  find out how SAP Solution Manager works for a business like yours.
aggregate_rating:
  rating_value: 3.9
  review_count: 15
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# SAP Solution Manager Reviews
**Vendor:** SAP  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)  
**Average Rating:** 3.9/5.0  
**Total Reviews:** 15
## About SAP Solution Manager
SAP Solution Manager is a state-of-the-art management platform to derive maximum value from your SAP solution. It is included in your support engagement with SAP.






- [View SAP Solution Manager pricing details and edition comparison](https://www.g2.com/products/sap-solution-manager/reviews?login_required=true&page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-06+07%3A53%3A43+-0500&secure%5Bsession_id%5D=48825763-24cb-420a-8329-ad75aa32abae&secure%5Btoken%5D=65e9f4ddb55ec5e7fed333f563ea0e4c5b78f0642d4688f4819e3dbb0c161ad4&format=llm_user)

## SAP Solution Manager Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

## Top SAP Solution Manager Alternatives
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,820 reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews)