--- title: SAP Solution Manager Reviews meta\_title: 'SAP Solution Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how SAP Solution Manager works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 15 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SAP Solution Manager Reviews & Product Details SAP Solution Manager is a state-of-the-art management platform to derive maximum value from your SAP solution. It is included in your support engagement with SAP. * * * Seller [SAP](https://www.g2.com/sellers/sap) Discussions [SAP Solution Manager Community](https://www.g2.com/products/sap-solution-manager/discuss) Show More ## Top-Rated Alternatives [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/sap-solution-manager/competitors/alternatives) ## User Insights Average based on 15 real user reviews. [Log in to unlock pricing and user insights](/login) ![Gaurang B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurang B.") GB Gaurang B. Principal Consultant Mid-Market (51-1000 emp.) 7/4/2022 "Potential but needs improvement" 3/5 What do you like best about SAP Solution Manager? Integration available with main SAP system. Improved features after S4Hana. Review collected by and hosted on G2.com. What do you dislike about SAP Solution Manager? Not easy to set up and interface us outdated and cumbersome. We had set up test scripts but users did not use it more so the syetem is underutilized. With use if fiori it can reach heights. Review collected by and hosted on G2.com. What problems is SAP Solution Manager solving and how is that benefiting you? It porvides a documentation place dor governance. So helps program managers and governance teams more Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/21/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Functionality is strong and important, UI could be more intuitive" 3/5 What do you like best about SAP Solution Manager? The core functionality of SAP solution manager (SolMan) is really important and valuable for creating and tracking key documentation for enterprise infrastructure technology. Review collected by and hosted on G2.com. What do you dislike about SAP Solution Manager? However, the user interface for SolMan leaves much to be desired. There are many buttons and rules guiding diagram creation and process execution that are not at all intuitive. It takes the knowledge and training of a professional to use it efficiently, as opposed to being a tool anyone can pick up and figure out. Review collected by and hosted on G2.com. What problems is SAP Solution Manager solving and how is that benefiting you? Documentation is key. Keeping up-to-date functional and technical test scripts and process and workflow diagrams for transactions is highly beneficial from a sustainability perspective when approaching long-term maintenance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 11/25/2019 "Good Tool for SAP Change management" 3/5 What do you like best about SAP Solution Manager? Very good integrated Tool for SAP Change and Release Management Review collected by and hosted on G2.com. What do you dislike about SAP Solution Manager? The UI is quite ugly and not self explaining Review collected by and hosted on G2.com. Recommendations to others considering SAP Solution Manager: Customize the fields only to the ones needed Implement an easy process without to many approvals or steps Review collected by and hosted on G2.com. What problems is SAP Solution Manager solving and how is that benefiting you? It's hard to train users on the Solution Manager because of it's overwhelming complexity and bad UI. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 1/20/2019 "SAP Experience" 3/5 What do you like best about SAP Solution Manager? Single platform to achieve multiple goals. We use for granting access to different tools within our company. We use it for bobj access, shared drive access, and to submit tickets for any other support situations. Review collected by and hosted on G2.com. What do you dislike about SAP Solution Manager? It is still not very user friendly. The process a could be a little time consuming. Review collected by and hosted on G2.com. What problems is SAP Solution Manager solving and how is that benefiting you? Use it for granting access, a common source for documentation. Review collected by and hosted on G2.com. Show More 1/23/2019 Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/sap-solution-manager/pricing) SAP Solution Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/sap-solution-manager-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-sap-solution-manager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_105340d36fc9488ba29068e724d4e8fd/topdesk.png "Product Avatar Image") TOPdesk 4.1/5(30) [ Compare Now ](https://www.g2.com/compare/sap-solution-manager-vs-topdesk) ## Work at SAP? 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