# Top 10 SAP Solution Manager Alternatives & Competitors
**Average Rating:** 3.9/5
**Total Number of Reviews:** 15
Explore the best alternatives to SAP Solution Manager for users who need new software features or want to try different solutions. IT Service Management Tools is a widely used technology, and many people are seeking powerful, time saving software solutions with policy dictation and performance logging. Other important factors to consider when researching alternatives to SAP Solution Manager include ease of use and reliability. The best overall SAP Solution Manager alternative is ServiceNow IT Service Management. Other similar apps like SAP Solution Manager are Jira Service Management, Freshservice, BMC Helix ITSM, and ManageEngine ServiceDesk Plus. SAP Solution Manager alternatives can be found in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) but may also be in [Service Desk Software](https://www.g2.com/categories/service-desk) or [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation).


## Best Paid & Free Alternatives to SAP Solution Manager
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)
  - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
  - [SysAid](https://www.g2.com/products/sysaid/reviews)
  - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
  - [Autotask](https://www.g2.com/products/autotask/reviews)
  - [ClickUp](https://www.g2.com/products/clickup/reviews)
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews)

## Top 10 Alternatives to SAP Solution Manager Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how SAP Solution Manager stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Consumer Goods, and Management Consulting, and find the best product for your business.


  ### 1. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
By ServiceNow
**Average Rating:** 4.5/5
**Total Reviews:** 1,891
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.


Reviewers say compared to SAP Solution Manager, ServiceNow IT Service Management is:
- More usable
- Better at support
- Better at meeting requirements
Categories in common with SAP Solution Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Compare:** [SAP Solution Manager vs ServiceNow IT Service Management](https://www.g2.com/compare/sap-solution-manager-vs-servicenow-it-service-management)
**Compare ServiceNow IT Service Management with other alternatives:**
- [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [ServiceNow IT Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs ClickUp](https://www.g2.com/compare/clickup-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-servicenow-it-service-management)

  ### 2. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
By Atlassian
**Average Rating:** 4.3/5
**Total Reviews:** 988
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.


Reviewers say compared to SAP Solution Manager, Jira Service Management is:
- More usable
- Better at support
- Better at meeting requirements
Categories in common with SAP Solution Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Compare:** [SAP Solution Manager vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sap-solution-manager)
**Compare Jira Service Management with other alternatives:**
- [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Jira Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management)
- [Jira Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus)
- [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [Jira Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-jira-service-management)
- [Jira Service Management vs ClickUp](https://www.g2.com/compare/clickup-vs-jira-service-management)
- [Jira Service Management vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-jira-service-management)

  ### 3. [Freshservice](https://www.g2.com/products/freshservice/reviews)
By Freshworks
**Average Rating:** 4.6/5
**Total Reviews:** 1,337
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.


Reviewers say compared to SAP Solution Manager, Freshservice is:
- More usable
- Better at support
- Better at meeting requirements
Categories in common with SAP Solution Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Compare:** [SAP Solution Manager vs Freshservice](https://www.g2.com/compare/freshservice-vs-sap-solution-manager)
**Compare Freshservice with other alternatives:**
- [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Freshservice vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice)
- [Freshservice vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus)
- [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid)
- [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
- [Freshservice vs Autotask](https://www.g2.com/compare/autotask-vs-freshservice)
- [Freshservice vs ClickUp](https://www.g2.com/compare/clickup-vs-freshservice)
- [Freshservice vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-freshservice)

  ### 4. [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)
By BMC Helix
**Average Rating:** 3.7/5
**Total Reviews:** 294
BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.


Reviewers say compared to SAP Solution Manager, BMC Helix ITSM is:
- More usable
- Better at support
Categories in common with SAP Solution Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Compare:** [SAP Solution Manager vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sap-solution-manager)
**Compare BMC Helix ITSM with other alternatives:**
- [BMC Helix ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management)
- [BMC Helix ITSM vs Jira Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management)
- [BMC Helix ITSM vs Freshservice](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice)
- [BMC Helix ITSM vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus)
- [BMC Helix ITSM vs SysAid](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid)
- [BMC Helix ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk)
- [BMC Helix ITSM vs Autotask](https://www.g2.com/compare/autotask-vs-bmc-software-bmc-helix-itsm)
- [BMC Helix ITSM vs ClickUp](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-clickup)
- [BMC Helix ITSM vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-bmc-software-bmc-helix-itsm)

  ### 5. [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
By Zoho
**Average Rating:** 4.2/5
**Total Reviews:** 249
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.


Reviewers say compared to SAP Solution Manager, ManageEngine ServiceDesk Plus is:
- More usable
- Better at support
- Better at meeting requirements
Categories in common with SAP Solution Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Compare:** [SAP Solution Manager vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sap-solution-manager)
**Compare ManageEngine ServiceDesk Plus with other alternatives:**
- [ManageEngine ServiceDesk Plus vs ServiceNow IT Service Management](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management)
- [ManageEngine ServiceDesk Plus vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs Freshservice](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs SysAid](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid)
- [ManageEngine ServiceDesk Plus vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk)
- [ManageEngine ServiceDesk Plus vs Autotask](https://www.g2.com/compare/autotask-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs ClickUp](https://www.g2.com/compare/clickup-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-manageengine-servicedesk-plus)

  ### 6. [SysAid](https://www.g2.com/products/sysaid/reviews)
By SysAid
**Average Rating:** 4.5/5
**Total Reviews:** 752
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.


Reviewers say compared to SAP Solution Manager, SysAid is:
- More usable
- Better at support
- Better at meeting requirements
Categories in common with SAP Solution Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Compare:** [SAP Solution Manager vs SysAid](https://www.g2.com/compare/sap-solution-manager-vs-sysaid)
**Compare SysAid with other alternatives:**
- [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid)
- [SysAid vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid)
- [SysAid vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid)
- [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SysAid vs Autotask](https://www.g2.com/compare/autotask-vs-sysaid)
- [SysAid vs ClickUp](https://www.g2.com/compare/clickup-vs-sysaid)
- [SysAid vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-sysaid)

  ### 7. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
By SolarWinds Worldwide LLC
**Average Rating:** 4.3/5
**Total Reviews:** 785
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.


Reviewers say compared to SAP Solution Manager, SolarWinds Service Desk is:
- More usable
- Better at support
- Better at meeting requirements
Categories in common with SAP Solution Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Compare:** [SAP Solution Manager vs SolarWinds Service Desk](https://www.g2.com/compare/sap-solution-manager-vs-solarwinds-service-desk)
**Compare SolarWinds Service Desk with other alternatives:**
- [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SolarWinds Service Desk vs Autotask](https://www.g2.com/compare/autotask-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs ClickUp](https://www.g2.com/compare/clickup-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-solarwinds-service-desk)

  ### 8. [Autotask](https://www.g2.com/products/autotask/reviews)
By Kaseya
**Average Rating:** 4.2/5
**Total Reviews:** 613
Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements


Reviewers say compared to SAP Solution Manager, Autotask is:
- More usable
- Better at support
Categories in common with SAP Solution Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Compare:** [SAP Solution Manager vs Autotask](https://www.g2.com/compare/autotask-vs-sap-solution-manager)
**Compare Autotask with other alternatives:**
- [Autotask vs ServiceNow IT Service Management](https://www.g2.com/compare/autotask-vs-servicenow-it-service-management)
- [Autotask vs Jira Service Management](https://www.g2.com/compare/autotask-vs-jira-service-management)
- [Autotask vs Freshservice](https://www.g2.com/compare/autotask-vs-freshservice)
- [Autotask vs BMC Helix ITSM](https://www.g2.com/compare/autotask-vs-bmc-software-bmc-helix-itsm)
- [Autotask vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/autotask-vs-manageengine-servicedesk-plus)
- [Autotask vs SysAid](https://www.g2.com/compare/autotask-vs-sysaid)
- [Autotask vs SolarWinds Service Desk](https://www.g2.com/compare/autotask-vs-solarwinds-service-desk)
- [Autotask vs ClickUp](https://www.g2.com/compare/autotask-vs-clickup)
- [Autotask vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-autotask)

  ### 9. [ClickUp](https://www.g2.com/products/clickup/reviews)
By ClickUp
**Average Rating:** 4.6/5
**Total Reviews:** 13,019
ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.


Reviewers say compared to SAP Solution Manager, ClickUp is:
- Better at support
- More usable
- Better at meeting requirements
Categories in common with SAP Solution Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Compare:** [SAP Solution Manager vs ClickUp](https://www.g2.com/compare/clickup-vs-sap-solution-manager)
**Compare ClickUp with other alternatives:**
- [ClickUp vs ServiceNow IT Service Management](https://www.g2.com/compare/clickup-vs-servicenow-it-service-management)
- [ClickUp vs Jira Service Management](https://www.g2.com/compare/clickup-vs-jira-service-management)
- [ClickUp vs Freshservice](https://www.g2.com/compare/clickup-vs-freshservice)
- [ClickUp vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-clickup)
- [ClickUp vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/clickup-vs-manageengine-servicedesk-plus)
- [ClickUp vs SysAid](https://www.g2.com/compare/clickup-vs-sysaid)
- [ClickUp vs SolarWinds Service Desk](https://www.g2.com/compare/clickup-vs-solarwinds-service-desk)
- [ClickUp vs Autotask](https://www.g2.com/compare/autotask-vs-clickup)
- [ClickUp vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-clickup)

  ### 10. [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews)
By Automation Anywhere
**Average Rating:** 4.5/5
**Total Reviews:** 5,606
Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise.


Reviewers say compared to SAP Solution Manager, Automation Anywhere Agentic Process Automation is:
- More usable
- Better at support
- Better at meeting requirements
Categories in common with SAP Solution Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Compare:** [SAP Solution Manager vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-sap-solution-manager)
**Compare Automation Anywhere Agentic Process Automation with other alternatives:**
- [Automation Anywhere Agentic Process Automation vs ServiceNow IT Service Management](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-servicenow-it-service-management)
- [Automation Anywhere Agentic Process Automation vs Jira Service Management](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-jira-service-management)
- [Automation Anywhere Agentic Process Automation vs Freshservice](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-freshservice)
- [Automation Anywhere Agentic Process Automation vs BMC Helix ITSM](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-bmc-software-bmc-helix-itsm)
- [Automation Anywhere Agentic Process Automation vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-manageengine-servicedesk-plus)
- [Automation Anywhere Agentic Process Automation vs SysAid](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-sysaid)
- [Automation Anywhere Agentic Process Automation vs SolarWinds Service Desk](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-solarwinds-service-desk)
- [Automation Anywhere Agentic Process Automation vs Autotask](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-autotask)
- [Automation Anywhere Agentic Process Automation vs ClickUp](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-clickup)


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