--- title: SAP Service Cloud Reviews meta\_title: 'SAP Service Cloud Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 263 reviews by the users' company size, role or industry to find out how SAP Service Cloud works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 263 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # SAP Service Cloud Reviews & Product Details Visit Website SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: \* Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. \* Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel. \* Turn service into a growth driver: Proactively reduce escalations, improve retention, identify revenue opportunities, and lower cost to serve with outcome‑focused analytics and automation. * * * Product Website SAP Service Cloud Seller [SAP](https://www.g2.com/sellers/sap) Discussions [SAP Service Cloud Community](https://www.g2.com/products/sap-service-cloud/discuss) Languages Supported Arabic, Czech, Danish, German, Greek, English, Finnish, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Binod Negi Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/sap-service-cloud/pricing) ## SAP Service Cloud Integrations (6) What do users say about integrations? Verified by SAP Service Cloud [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Intune Enterprise Application Management ](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualtrics Customer Experience ](https://www.g2.com/products/qualtrics-customer-experience/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Analytics Cloud ](https://www.g2.com/products/sap-analytics-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Field Service Management ](https://www.g2.com/products/sap-field-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Sales Cloud ](https://www.g2.com/products/sap-sap-sales-cloud/reviews) Show More ![LAXMIKANT T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LAXMIKANT T.") LT LAXMIKANT T. Web Development Intern Small-Business (50 or fewer emp.) 6/10/2024 "Allows businesses to easily scale their service operations" 5/5 What do you like best about SAP Service Cloud? AP Service Cloud provides valuable analytics and reporting that can help businesses identify areas for improvement and make data-driven decisions to optimize their customer service operations. Review collected by and hosted on G2.com. What do you dislike about SAP Service Cloud? SAP Service Cloud comes with a hefty price tag.The vast range of features can be overwhelming for new users and require significant training to utilize effectively. Review collected by and hosted on G2.com. What problems is SAP Service Cloud solving and how is that benefiting you? Improved Customer Experiences when companies use SAP Service Cloud. This can benefit me as a customer by reducing my frustration and increasing my satisfaction with the companies I interact with. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Publishing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Publishing") CP Verified User in Publishing Enterprise (\> 1000 emp.) 6/13/2024 "An excellent CRM tool that is easy to understand and use." 5/5 What do you like best about SAP Service Cloud? It serves as a seperate platform to interact with customers on vast basis which enable to maintain track of every inquiry and resoluion. Review collected by and hosted on G2.com. What do you dislike about SAP Service Cloud? It is quite costly and sometimes customers feel hesitant to share information through this platform due to security concerns. Review collected by and hosted on G2.com. What problems is SAP Service Cloud solving and how is that benefiting you? It provides a customized and personalized customer relationship platform so that we don't have to use different email for different conversation. It is a one stop solution for all the CRM related things. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Anil B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anil B.") AB Anil B. Automation Engineer Enterprise (\> 1000 emp.) 6/1/2024 "Upsides of SAP Services Cloud" 5/5 What do you like best about SAP Service Cloud? SAP’s analytics and business intelligence tools provide powerful insights, facilitating data-driven decision-making. Real-time reporting and dashboards using SAP Services enhance visibility into business operations. Review collected by and hosted on G2.com. What do you dislike about SAP Service Cloud? The total cost of ownership for SAP solutions is little high, including licensing, implementation, and maintenance expenses. Review collected by and hosted on G2.com. What problems is SAP Service Cloud solving and how is that benefiting you? Problem: Customer interactions are often scattered across multiple channels (email, phone, chat, social media), leading to inconsistent service and poor customer experience. Solution: SAP Service Cloud integrates all customer touchpoints into a unified platform, ensuring a consistent and seamless experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MA M A. L2 support engineer Small-Business (50 or fewer emp.) 6/15/2024 "Review on SAP" 4.5/5 What do you like best about SAP Service Cloud? Interface is very attractive and the ease of implementation is commendable. Integration with other softwares is also hastle free. Good customer support. Review collected by and hosted on G2.com. What do you dislike about SAP Service Cloud? Even though the interface is really good, it can be a bit complex for first time users. The cost of licensing also felt a bit high for me. Review collected by and hosted on G2.com. What problems is SAP Service Cloud solving and how is that benefiting you? Impoved the customer service and overall interaction with clients. Makes it more unified and ensure a seamless experience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anmol K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anmol K.") AK Anmol K. Solution Advisor Enterprise (\> 1000 emp.) 6/10/2024 "SAP Serivce Cloud Review" 4/5 What do you like best about SAP Service Cloud? A happy user. The best part includes the ease of use, hands on customer management, implementation support and the additional features to support multiple tasks. Review collected by and hosted on G2.com. What do you dislike about SAP Service Cloud? Although a great platform, the challenges/dislike for this would be cost to implement and limitations on customization. Review collected by and hosted on G2.com. What problems is SAP Service Cloud solving and how is that benefiting you? SAP Service Cloud is solving the challenges related to customer service to a great extent and that is my primary use as well to improve the customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rashi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rashi B.") RB Rashi B. Senior Digital Analyst Small-Business (50 or fewer emp.) 6/11/2024 "SAP review" 3.5/5 What do you like best about SAP Service Cloud? The best thing about SAP service cloud js that it increases efficiency by accelerating reolution time. It also connects customer from different channels to provide a consistent service experience. Review collected by and hosted on G2.com. What do you dislike about SAP Service Cloud? With many advantages comes downsides as well and the major one wohld be cost incurred for implementation of SAP and its maintainence. Licence cost is also too high Review collected by and hosted on G2.com. What problems is SAP Service Cloud solving and how is that benefiting you? Customer satisfaction Turn around time Higher customer satisfaction rate Less time consuming Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/21/2024 "SAP service cloud review" 4.5/5 What do you like best about SAP Service Cloud? Provides a very good support with an easy ticket management and a good knowledgebase. It provides multiple customer service channels including chat, email, call etc. The ui is very much user friendly. Review collected by and hosted on G2.com. What do you dislike about SAP Service Cloud? If you are someone that opens multiple tabs for each tickets, there can be some loading issues for few tabs. Apart from that there is not much to dislike. Review collected by and hosted on G2.com. What problems is SAP Service Cloud solving and how is that benefiting you? It helps me to have a seamless communicate with clients. Multiple channels is very much useful we have an option to communicate with clients according to the priority. On urgent matters, we can have an on call support as well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shikha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shikha S.") SS Shikha S. Test Automation Engineer Enterprise (\> 1000 emp.) 6/10/2024 "SAP services used for cloud platform are very helpful." 4/5 What do you like best about SAP Service Cloud? Most important part of SAP service cloud is ERP, CRM, SCM and BI. Also, it integrates different departments and functions within the organization. They are frequently used in our organization. Review collected by and hosted on G2.com. What do you dislike about SAP Service Cloud? They are costly, the modifications in the process is difficult. Review collected by and hosted on G2.com. What problems is SAP Service Cloud solving and how is that benefiting you? Enhanced customer experience, proactive service delivery, scalability, integration with SAP ecosystem. These are making day to day work easier and helping us to maintain a process for every work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tejas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tejas P.") TP Tejas P. Mr Information Technology and Services Enterprise (\> 1000 emp.) 6/18/2024 "V2 came with new face" 3/5 What do you like best about SAP Service Cloud? No doubt as SAP is best suitable application for retailer business as its an ERP model, SAP service cloud gives you more depth services for its retailer business along with customer support Review collected by and hosted on G2.com. What do you dislike about SAP Service Cloud? Less user friendly as compared to other applications available in market Review collected by and hosted on G2.com. What problems is SAP Service Cloud solving and how is that benefiting you? now V2 came with more user fiendly UI with better user experience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Philanthropy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Philanthropy") UP Verified User in Philanthropy Enterprise (\> 1000 emp.) 5/9/2024 "Great platform for integrating packages" 4/5 What do you like best about SAP Service Cloud? All apps in one place makes for end user adoption very easy. The UI is very helpful to end users and solves a problem we had where we had created our own which didn't quite work that well. Open APis as well make the tool much broader in its use case. Review collected by and hosted on G2.com. What do you dislike about SAP Service Cloud? Only issue we have had is a minor drop in performance when multiples apps working away at the same time. Review collected by and hosted on G2.com. What problems is SAP Service Cloud solving and how is that benefiting you? Platform integration Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about SAP Service Cloud? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SAP Service Cloud ](https://www.g2.com/products/sap-service-cloud/discussions/new) GU Guest User What is SAP Service Cloud used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-sap-service-cloud-used-for) [ View all Discussions ](https://www.g2.com/products/sap-service-cloud/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 14 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/sap-service-cloud/pricing) SAP Service Cloud Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") Agentforce Service... 4.4/5(7,359) [ Compare Now ](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sap-service-cloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/sap-service-cloud-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image") Zoho Desk 4.4/5(7,834) [ Compare Now ](https://www.g2.com/compare/sap-service-cloud-vs-zoho-desk) ##### ##### SAP Service Cloud Features Platform Customization Third-Party Integrations Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Self-Service Experience Knowledge Base Searchable Articles Community Forums Self-Service Platform Branding Automation Artificial Intelligence [ View More Features ](https://www.g2.com/products/sap-service-cloud/features) ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,359) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/sap-service-cloud/competitors/alternatives) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best email tracking solutions for multi-user teams](https://www.g2.com/discussions/what-are-the-best-email-tracking-solutions-for-multi-user-teams)[MongoDB Atlas vs CouchDB for a startup: which is worth the operational overhead of self-hosting?](https://www.g2.com/discussions/mongodb-vs-couchdb-vs-firebase-for-a-startup-which-is-worth-the-operational-overhead-of-self-hosting-versus-a-managed-service)[Travel Management Platforms](https://www.g2.com/discussions/what-do-you-think-of-these-travel-management-platforms) [Which Salesforce document generation solution is the most reliable for CPQ quotes and contracts that need to be accurate every single time without manual fixes?](https://www.g2.com/discussions/which-salesforce-document-generation-solution-is-the-most-reliable-for-cpq-quotes-and-contracts-that-need-to-be-accurate-every-single-time-without-manual-fixes)[How customizable are device policies, and are there pre-built templates for common use cases like BYOD, corporate-owned, or kiosk mode?](https://www.g2.com/discussions/how-customizable-are-device-policies-and-are-there-pre-built-templates-for-common-use-cases-like-byod-corporate-owned-or-kiosk-mode)[Pros and Cons Details](https://www.g2.com/products/sap-service-cloud/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)