It’s easy to log in and access, and it feels secure. The user interface is clean, and it connects to my Outlook. I can send emails to customers and submit them to my colleagues and managers, and it also makes creating reports easy. Review collected by and hosted on G2.com.

Every now and then, the software boots me out, and I can’t log back in until I contact IT and the problem gets fixed. I also can’t seem to use the AI intelligence features, but that may be because I haven’t had enough training. Review collected by and hosted on G2.com.

I find SAP Sales Cloud very easy to use, which is great for my work in the quality department. It allows me to record all data efficiently, so I can cross-check information easily. I also appreciate how I can track customer interactions effortlessly, ensuring I don't miss follow-ups or reminders. The data is accurate and always available, which helps a lot. It's also nice that team members can see the same information and collaborate better. The initial setup was easy, and the whole process feels very smooth. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I find it most useful for providing real-time visibility into the sales pipeline. I also appreciate the strong forecasting capabilities, as they give us a better sense of expected revenue. Review collected by and hosted on G2.com.

The UI can feel a bit complex and not very intuitive for new users. It would be better to make the navigation simpler and reduce the number of clicks to get to key deal and account views. Review collected by and hosted on G2.com.

I love SAP Sales Cloud for its deep and native integration with our SAP landscape, particularly S/4HANA, which is vital for us since sales depend heavily on back-office data. I appreciate the intelligent output scoring feature that constantly analyzes historical data, activity levels, customer engagement, and deal closing dates, providing valuable insights. The configuration and customization tools are fantastic, allowing easy customization without requiring code changes, which results in quick adaptability and better adoption. The mobile app is robust and reduces my time spent on excessive admin work, thanks to less manual entry and streamlined reporting. The pre-packaged integration to SAP/HANA is excellent as it eliminates complex, time-consuming middleware development, making the CRM setup straightforward with the guided configuration guide. Review collected by and hosted on G2.com.

The reporting interface in SAP Sales Cloud is less intuitive for creating complex reports and dashboards compared to competitors. Additionally, the mobile offline capabilities need improvement. When my mobile device goes offline, handling large volumes of data and performing complex tasks is challenging. Review collected by and hosted on G2.com.

I have found SAP Sales Cloud to be an exceptionally valuable tool, particularly for addressing finance-related issues. Its capabilities in this area make it a friendly and efficient application for financial tasks, including managing business payment invoices and customer account details. I appreciate its ease of use and consider it a wonderful tool for financial institutions and diverse business activities. I enjoy working with SAP's support, as it offers a smart, efficient work experience. My satisfaction with the tool is high enough that I would strongly recommend it to colleagues facing similar work-related challenges. Review collected by and hosted on G2.com.

I sometimes encounter technical issues, such as server errors, which is a bit disappointing. Additionally, when entering an invoice number, it only shows half of the customer's name instead of the full name, which is an issue that needs to be resolved quickly. The process of granting access took a long time, about a month, and initially, I struggled with how to use the software properly, although I gained more experience after two months. Review collected by and hosted on G2.com.

I find the easy integration of SAP Sales Cloud with SAP S4HANA incredibly beneficial, streamlining our processes by linking sales, inventory, production lines, and our ERP system, enhancing our efficiency and productivity. The predefined reporting templates and AI insights are also standout features that help us measure performance and gather insights effortlessly. Review collected by and hosted on G2.com.

I found the initial setup and customization of SAP Sales Cloud to be quite difficult. The process required extensive customization to align with our organizational requirements, which took a significant amount of time and effort for validation. I wish the platform offered easier customization options. Review collected by and hosted on G2.com.

SAP Sales Cloud is overall helpful for sectors such as sales, finance, services, and ERP, with all the data connected in one place. This makes the enterprise sales process much smoother and easier to manage. Review collected by and hosted on G2.com.

One thing I dislike about SAP Sales Cloud is that sometimes it feels heavy to customize and not as lean as simpler CRMs like HubSot. The setup process and user updates also take time. Review collected by and hosted on G2.com.

I love the simplicity of use and the flexible interface of SAP Sales Cloud. The information found is clear and usable, which is very useful for my work. Additionally, the initial installation was quick and efficient, which was a real plus. Review collected by and hosted on G2.com.

just improve the selection options that could be improved, the search features, and the transfer of information. Review collected by and hosted on G2.com.

I really appreciate how SAP Sales Cloud has significantly enhanced our sales processes. It has effectively sped up our sales cycle, allowing us to close opportunities and leads quickly, which in turn helps us generate more revenue for the organization. The lead management, opportunity management, and order management features are incredibly useful for my work. I also value the seamless integration experience with other SAP modules, making it a more natural choice for CRM solutions. This integration simplifies our overall workflow, providing a holistic and efficient system that aligns with our existing tools. Review collected by and hosted on G2.com.

I found the initial learning curve with SAP Sales Cloud to be quite steep, requiring significant effort to understand and set up configurations. The out-of-the-box templates provided were not very effective, necessitating the creation of custom templates to meet our needs. This setup phase was challenging for the team. Additionally, I believe there could be improvements in the user experience to make the interface more intuitive and easier to navigate between screens. Review collected by and hosted on G2.com.

Having all relevant customer datas in one system. So I can write very quick offers, find the right prices and materials combined with all the necessary information about the delivery adresses of the customers. Review collected by and hosted on G2.com.

Collaboration with colleagues which are not in the CRM. So I have to leave the system and use e.g. Outlook to get relevant information and to fullfill my offers. Review collected by and hosted on G2.com.