--- title: SAP Sales Cloud Reviews meta_title: 'SAP Sales Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1001 reviews by the users' company size, role or industry to find out how SAP Sales Cloud works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1001 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # SAP Sales Cloud Reviews **Vendor:** SAP **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,001 ## About SAP Sales Cloud SAP Sales Cloud is a cutting-edge sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes. Connect data and sales processes: Unite data, processes, and people to deliver effective sales engagements that drive revenue and customer loyalty Leverage insight to accelerate sales: Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business Adapt and capture new opportunities: Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities ## SAP Sales Cloud Pros & Cons **What users like:** - Users find SAP Sales Cloud to have **ease of use** that significantly enhances their overall performance and efficiency. (101 reviews) - Users value the **strong integration with SAP systems** , enhancing efficiency and providing clear pipeline visibility. (65 reviews) - Users value the **easy integration and AI insights** of SAP Sales Cloud, enhancing efficiency and intelligent data analysis. (61 reviews) - Users appreciate the **seamless integration** of SAP Sales Cloud with other SAP systems, enhancing operational efficiency and data consistency. (60 reviews) - Users value the **centralized customer data management** in SAP Sales Cloud, enhancing pipeline management and team alignment. (58 reviews) - Reporting (50 reviews) - Automation (49 reviews) - Efficiency (46 reviews) - Users value the **feature richness** of SAP Sales Cloud, enhancing sales management and customer engagement effortlessly. (46 reviews) - Seamless Integration (45 reviews) **What users dislike:** - Users report a **steep learning curve** with SAP Sales Cloud, making navigation and initial setup frustratingly complex. (86 reviews) - Users find the **limited customization options** of SAP Sales Cloud challenging for adapting to specific organizational needs. (49 reviews) - Users find the **complexity** of SAP Sales Cloud a barrier, leading to a steep learning curve and implementation challenges. (41 reviews) - Users find the **interface not intuitive** , making initial navigation and setup a frustrating experience. (37 reviews) - Users find the **high price** of SAP Sales Cloud to be a significant drawback, affecting their choice of solution. (36 reviews) - High Complexity (33 reviews) - Users experience **slow loading times** that hinder their ability to efficiently utilize SAP Sales Cloud features. (29 reviews) - Slow Performance (25 reviews) - Time-Consuming (24 reviews) - Integration Issues (23 reviews) ## SAP Sales Cloud Reviews ### 1. Secure & Full proof transactions with collective data Data **Rating:** 5.0/5.0 stars **Reviewed by:** Jitendra Kumar P. | Supply Chain Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2020 **What do you like best about SAP Sales Cloud?** Control Technology and data based plateform to work with user friendly. **What do you dislike about SAP Sales Cloud?** Not found anything to say dislike. Thanks **Recommendations to others considering SAP Sales Cloud:** Very effective business development executive for your Organization. People will learn plenty of tools to help your business in very effective ways . Control Technology is also giving support to the highest value. **What problems is SAP Sales Cloud solving and how is that benefiting you?** During audits collaborative effort and less time to do complete tasks. ### 2. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Natali K. | SAP C/4 HANA Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2020 **What do you like best about SAP Sales Cloud?** SAP continuously adding new modern features. **What do you dislike about SAP Sales Cloud?** The performance might be better. To slow if there are a lot of data. **Recommendations to others considering SAP Sales Cloud:** It is the best crm in nowadays. If your landscape consist of SAP ECC and CRM onprem C4C is the best platform to use for cloud sales. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Sales and Service processes. Sales increases. ### 3. Easy, convenient and streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2020 **What do you like best about SAP Sales Cloud?** Saving Customer's database and synchronizing it with order cycle. **What do you dislike about SAP Sales Cloud?** I like the SAP CRM, nothing dislike about it **Recommendations to others considering SAP Sales Cloud:** Best ERP to use to maintain employee and customer data base **What problems is SAP Sales Cloud solving and how is that benefiting you?** Customer's information, database and order confirmation ### 4. It is very awesome application **Rating:** 4.5/5.0 stars **Reviewed by:** Pardeep K. | Senior SAP CRM/C4C Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2020 **What do you like best about SAP Sales Cloud?** Every quarterly release available having new functionality **What do you dislike about SAP Sales Cloud?** It is mindset of some customer that sales for customer used by small scale business and they loss the data if they their business on cloud **Recommendations to others considering SAP Sales Cloud:** It is very effective software for your business to growth **What problems is SAP Sales Cloud solving and how is that benefiting you?** Sap team is directly interact with consultant to check and fixes these issues ### 5. SAP C4C Review **Rating:** 5.0/5.0 stars **Reviewed by:** AVINASH R. | C4 Hana Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2020 **What do you like best about SAP Sales Cloud?** I like the user friendliness and and sales data can be literally well kept. **What do you dislike about SAP Sales Cloud?** More options for date related configurations should be made availableand Resource SCheduler functionality should be improved. **Recommendations to others considering SAP Sales Cloud:** SAP C4C is s user friendly tool and has many options how you would want your system to configured **What problems is SAP Sales Cloud solving and how is that benefiting you?** My sales data is intact.My cycle of customer maintenance is good is system and is well integrated ### 6. Best software to manage data! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2020 **What do you like best about SAP Sales Cloud?** One of the best software to manage the data of customers. I had been using CRM SAP module while I was working in logistics. The big benefit is it can also integrate with other modules of SAP. **What do you dislike about SAP Sales Cloud?** Taking a long time to get used to using it. **Recommendations to others considering SAP Sales Cloud:** Definitely worth a look as it's making your business life much easier. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Organizing and managing the data is the biggest point for me. ### 7. Best ERP system ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2020 **What do you like best about SAP Sales Cloud?** Forecasting, projecting and controlling also financial modeling features **What do you dislike about SAP Sales Cloud?** Nothing as such as if you take complete package **Recommendations to others considering SAP Sales Cloud:** Yes i have recommended it my other organization too **What problems is SAP Sales Cloud solving and how is that benefiting you?** Forecasting and projecting ### 8. Importantance of CRM module **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2020 **What do you like best about SAP Sales Cloud?** SAP CRM is very Good and have Growth in the current market to get and grab excellent packages In the current market **What do you dislike about SAP Sales Cloud?** Here I never find the dislikes as gaining knowledge itself is a advantage **What problems is SAP Sales Cloud solving and how is that benefiting you?** I have not faced any problems ### 9. Powerful E-commerce Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about SAP Sales Cloud?** Easy to learn and wotk with, yet the most powerful E-commerce platform. **What do you dislike about SAP Sales Cloud?** Very complicated to use. Requires more system configuration. **Recommendations to others considering SAP Sales Cloud:** SAP CRM is great for marketing campaign. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Provides good end to end case management. ### 10. Easy to use for End Users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about SAP Sales Cloud?** End users are easily able to use the app from their end. **What do you dislike about SAP Sales Cloud?** some features only available on computer **What problems is SAP Sales Cloud solving and how is that benefiting you?** We are able to have our techs log their expenses and track their movements, which has given us more visibility as to what expenditures we have ongoing and how/where that money is being spent to. We are also able to track each expenditure to each of our projects which has helped us accurately see real time costs per project and help us quote out future projects while keeping our margin. ### 11. How ERP can revolutionize your Business Operations? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2020 **What do you like best about SAP Sales Cloud?** It helps in increasing the sales and revenue within an organization. Boost customer satisfaction and loyalty with better experiences. It helps you to quickly identify and seize new sales opportunities. It allows you to reach the right people with the right message at the right time. **What do you dislike about SAP Sales Cloud?** Seems Expensive. Needs less implementation time. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Nothing. ### 12. I love how all the necessary data needed are organized and created. **Rating:** 4.5/5.0 stars **Reviewed by:** 𝗞𝗘𝗡𝗡𝗘𝗧𝗛 . | Digital Entrepreneur, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about SAP Sales Cloud?** SAP CRM helps users to find customer data easily and organized. **What do you dislike about SAP Sales Cloud?** what’s the downside of SAP CRM is not being lagging when you don’t have stable internet connection. **Recommendations to others considering SAP Sales Cloud:** Everything is already included here **What problems is SAP Sales Cloud solving and how is that benefiting you?** Finding customer data ### 13. A robust end to end solution to cater customer **Rating:** 4.5/5.0 stars **Reviewed by:** Paras J. | SAP BASIS Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2019 **What do you like best about SAP Sales Cloud?** SAP Customer Relationship management is a very robust product. It integrates very well with SAP softwares as well as non SAP softwares. It is getting better with each upgrade. UI of SAP CRM 7.0 is extremely friendly. In today's world without customer there is no business and organization can't survive without retaining customer. Lot of business comes from existing customers compare to new customer. Therefore CRM is very helpful for any organization and it gives various competitive advantage to organization. **What do you dislike about SAP Sales Cloud?** There are other CRM Tool like Salesforce which gives lot of competition to SAP CRM. SAP CRM is very costly as compare to other CRM tools. It takes lot of time to implement and implementation cost is very high, because of this small and mid organization can't afford the SAP CRM. The user interface is not so good. End user need lot of training to use SAP CRM TOOL. Organization have to spend lot money to trained the end user. **Recommendations to others considering SAP Sales Cloud:** SAP CRM tool is must have tool for organization which need to take care of huge customer data base. It helps organization to retain customer. It provides various options for marketing activities. We can take the help of SAP CRM tool to track and help customer issues. We can extract the data according to our set criteria at any time which helps us making useful insights. **What problems is SAP Sales Cloud solving and how is that benefiting you?** We do the implementation and customize SAP CRM according to need of the clients. Providing functional and technical support to client. Helping clients for making successful marketing campaign. Providing accurate and consistent data to clients for making various insights. Helping clients in managing huge customer database. Resolving customer issue with the help of SAP CRM tool. We can track the customer issue in SAP CRM. Extraction of data and uply master data in SAP CRM. ### 14. Challenging tool with customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2020 **What do you like best about SAP Sales Cloud?** Most of the customer are satisfaction as high. **What do you dislike about SAP Sales Cloud?** As off now I couldn't find any dislikes in it. **Recommendations to others considering SAP Sales Cloud:** I'll surely advice sap Crm and c4c to customers. **What problems is SAP Sales Cloud solving and how is that benefiting you?** CRM is the main tool most of the customer are satisfied, and flexible to customize. ### 15. SAP CRM - A Robust solution to B2B **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about SAP Sales Cloud?** The real time processing and speed of the application along with getting the benefit of learning on the go. This way it makes the business more reliable and easy. **What do you dislike about SAP Sales Cloud?** SAP CRM is a costly tool and can't be feasible for all business. Nothing to dislike about SAP CRM. It is the best. **What problems is SAP Sales Cloud solving and how is that benefiting you?** The interaction with business and receivables became very simple. The mix of advanced technology of SAP HANA with speed processing on the fly made it my favourite. ### 16. This is the best CRM tools ever! 😊 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about SAP Sales Cloud?** This is the best tools, which help you to track customers issues, analyzing, follow-up Services level agreement time so that you can resolve it before deadline, besides you will get all tools in one place. **What do you dislike about SAP Sales Cloud?** Nothing found except email sending tools performance. **Recommendations to others considering SAP Sales Cloud:** Please use it for giving best customer support **What problems is SAP Sales Cloud solving and how is that benefiting you?** All kinds of issues as per company designed, I could able to summarize, analyzed, tracked issues nature and able to make future plan so that might not happened again. ### 17. SAP is recommended for everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2020 **What do you like best about SAP Sales Cloud?** Most integrated CRM. I like the milestone billing **What do you dislike about SAP Sales Cloud?** Heavy on pocket. Maybe SAP can work in pricing **Recommendations to others considering SAP Sales Cloud:** Just go for it **What problems is SAP Sales Cloud solving and how is that benefiting you?** Billing, creating customers, extracting reports ### 18. Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about SAP Sales Cloud?** Increased conversion rate,cost analysis and reduction, improving existing relationships. **What do you dislike about SAP Sales Cloud?** Lack of leadership,Not necessarily intuitive (unless you know SAP) **What problems is SAP Sales Cloud solving and how is that benefiting you?** Provides good end-to-end case management, Case reporting is good, Highly configurable. ### 19. SAP Cloud for Customer Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2020 **What do you like best about SAP Sales Cloud?** Customer Engagement excellence Easy reach and connect - Seamless connectivity, reduced unnecessary interface. Automated Business process that gives easy 360 degree views with customer interaction. Large Data Processing. **What do you dislike about SAP Sales Cloud?** Cross platform interactions needs improvement. Existing applications also needs to moved to cloud add to cost. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Easy Reach and interactions. ### 20. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about SAP Sales Cloud?** It is very user friendly and navigation is straightforward. **What do you dislike about SAP Sales Cloud?** User manuals are not always descriptive and helpful. **What problems is SAP Sales Cloud solving and how is that benefiting you?** The possible to layout/print documents for customers. ### 21. SAP CRM Feedback review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about SAP Sales Cloud?** Easy to use with latest S4 HANA techniques. **What do you dislike about SAP Sales Cloud?** There could be more easily customisable apps **What problems is SAP Sales Cloud solving and how is that benefiting you?** Activity management, Opportunity management, Lead management ### 22. Simple and Easy to adapt **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about SAP Sales Cloud?** It’s simple to make report with minimal data’s. **What do you dislike about SAP Sales Cloud?** Some of the tools stucks and takes time. **Recommendations to others considering SAP Sales Cloud:** It’s a great tool and it’s simple and hazzle free . **What problems is SAP Sales Cloud solving and how is that benefiting you?** Full dealer management from customer and vin data’s and repair order creation till post service follow up . ### 23. SAP CRM the Best **Rating:** 5.0/5.0 stars **Reviewed by:** Gokul R. | Lead Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2020 **What do you like best about SAP Sales Cloud?** Its design, built,regular updates, product support from SAP, degree of extensibility. **What do you dislike about SAP Sales Cloud?** Performance issue in front end of the application but now with Fiori even this drawback is addressed. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It had simplified and automated the most complex business requirements. ### 24. SAP CRM is smart, efficient, and the way to go in today's world of business. **Rating:** 5.0/5.0 stars **Reviewed by:** Payne R. | Trade Marketing Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2020 **What do you like best about SAP Sales Cloud?** The quality of reports produced using CRM **What do you dislike about SAP Sales Cloud?** Nothing I dislike about using SAP CRM. Product is exceptional. **Recommendations to others considering SAP Sales Cloud:** In today's world of business, insights are everything. SAP CRM is the way to go. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Gives me the ability to provide simple, yet quality insights. ### 25. G2 is new age CRM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vikash M. | Deputy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2020 **What do you like best about SAP Sales Cloud?** Contact management system is best in CRM **What do you dislike about SAP Sales Cloud?** It's inability to integrate with non-SAP ERP **Recommendations to others considering SAP Sales Cloud:** It can be tried. As it's from one of the best ERP companies. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Now I am better at managing my leads and follow-up ### 26. Very informative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about SAP Sales Cloud?** In-depth knowledge for customer engagement **What do you dislike about SAP Sales Cloud?** It does not provide strong reporting or mobile capabilities **Recommendations to others considering SAP Sales Cloud:** Follow guidelines throughout **What problems is SAP Sales Cloud solving and how is that benefiting you?** Lower cost for business ### 27. 8 Years of Experience in SAP CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2020 **What do you like best about SAP Sales Cloud?** Easy way of configuration is best in SAP CRM. **What do you dislike about SAP Sales Cloud?** Browser based webUI interface makes it dependent on third party browsers which is disliked by me as it may have many compatibility issues. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Streamlining sales, service and marketing related processes. ### 28. SAP Cloud Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about SAP Sales Cloud?** SAP Cloud Platform is a very good tool to develop and implement applications with a very modern infrastructure, lot of built in functionality is available **What do you dislike about SAP Sales Cloud?** Nothing specific , it’s a wonderful offering from SAP **Recommendations to others considering SAP Sales Cloud:** Highly recommended as it’s providing lot of built in functionality and reports **What problems is SAP Sales Cloud solving and how is that benefiting you?** this service is very comfortable and high performance.also several useful reports we can generate ### 29. Sap c4c is a very useful and use friendly product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2020 **What do you like best about SAP Sales Cloud?** It's user interface and it's look and feel **What do you dislike about SAP Sales Cloud?** Developer should have more flexibility enhance the product **Recommendations to others considering SAP Sales Cloud:** Yes **What problems is SAP Sales Cloud solving and how is that benefiting you?** I am implementing it for my customer as a customer service frontend. It's really fast and user friendly. ### 30. Best crm out there **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about SAP Sales Cloud?** SAP is user friendly, and has ample amounts of options for every company's needs and requirements **What do you dislike about SAP Sales Cloud?** It can be a bit complicated for people who are not used to computers, however, it is so customizable! **Recommendations to others considering SAP Sales Cloud:** Use it, there is nothing else like it out there! **What problems is SAP Sales Cloud solving and how is that benefiting you?** We are solving a lot of coding issues with the ability to easily codify our invoices. ### 31. It is easy to use, you just have to have a good training. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2020 **What do you like best about SAP Sales Cloud?** The notes. I can see the notes of others who touched the account. I also like the history of the activities in the account. **What do you dislike about SAP Sales Cloud?** I don't dislike anything about it. Even the interface is fine with me. **Recommendations to others considering SAP Sales Cloud:** You just have to be patient learning how to use it. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Customers concern. The benefits of being connected to SAP R3. ### 32. SAP manages our client relationships more efficiently compared to other CRM's **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about SAP Sales Cloud?** SAP allows sales executives to pull reports for analysis on a micro and macro level **What do you dislike about SAP Sales Cloud?** There needs to be some improvement on the sales categories in order to be more specific for reporting purposes **Recommendations to others considering SAP Sales Cloud:** SAP allows sales activity to be tracked even closer compared to SalesForce, A to Z and other CRM's. We are able to view activity all the way from leads, opportunities, accounts and contacts. When synced to Outlook, emails and client communication automatically is documented in SAP without having to duplicate efforts. SAP is more innovative and technologically savvy to allow for more efficient sales. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I am able to oversee each business unit's progress with their clients and prospects. SAP can track all sales activity as a whole without having to use separate spreadsheets to keep sales activity updated. ### 33. A great tool for Customer Relationship Management. **Rating:** 5.0/5.0 stars **Reviewed by:** Sara S. | IT Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about SAP Sales Cloud?** It's the best software we've ever used for software to automate and integrate customer contact activities: sales, marketing, and customer service. The software has a clean, friendly and easy to use interface. All account managers and presales use it to manage their projects. The support of this tool is also fantastic and very efficient to solve technical problems and questions. **What do you dislike about SAP Sales Cloud?** Used daily by many, and nobody has anything negative to report on this tool. **What problems is SAP Sales Cloud solving and how is that benefiting you?** This tool helps us a lot to also provide analytics, customizations, ecommerce, social media, and collaboration functions. It's a good integration tool to better and better organize the company's sales and marketing team. It promotes customer engagement in a contextual and personalized way and in real time. ### 34. User friendly and flexible **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2020 **What do you like best about SAP Sales Cloud?** The Fiori user interface has been appreciated by the users a lot. It is easy to use and flexible. **What do you dislike about SAP Sales Cloud?** Add integration which has been deprecated **What problems is SAP Sales Cloud solving and how is that benefiting you?** Reporting tool is great. Sales process has been made easy to capture. ### 35. Perfect experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2020 **What do you like best about SAP Sales Cloud?** Easy Access to information Top connectivity with every department **What do you dislike about SAP Sales Cloud?** Some times it becomes too slow when accesssing information **Recommendations to others considering SAP Sales Cloud:** Quick and easy **What problems is SAP Sales Cloud solving and how is that benefiting you?** Getting sales info is easy. Not having any problems ### 36. Fast and efficient solutions for company accounting **Rating:** 4.5/5.0 stars **Reviewed by:** Sergio C. | Account Relationship Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about SAP Sales Cloud?** One of the positive points is the speed to account for financial instruments and their performance management. The processing of the applications and the resolution of incidents are fast as well as the transactions in the intranet of the company. **What do you dislike about SAP Sales Cloud?** One of the aspects to improve would be the attention to the client, in some occasions I have found that the communication has not been as fast as it should have been, with long waiting times. **Recommendations to others considering SAP Sales Cloud:** Good way to optimize and automate the operations of the company reducing company costs and quickly putting various departments and increasing the productivity of the accounting department. **What problems is SAP Sales Cloud solving and how is that benefiting you?** This tool has improved the decisions of the Board with accessible strategic information in real time. Through periodic reports we update our analytics and we can solve many incidents that arise in my day to day. ### 37. CRM tool. Manages the entire logistics process of the company **Rating:** 4.5/5.0 stars **Reviewed by:** Diogo O. | Diogo Thawan, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2019 **What do you like best about SAP Sales Cloud?** performs management of assets and equipment of the company. It has modules of emission of fiscal note, module of control of corporate trips. It is a complete and effective CRM. It delivers what it promises **What do you dislike about SAP Sales Cloud?** It has a complex language. Some pages are only accessible by specific transactions. Always creates some problem in the department **What problems is SAP Sales Cloud solving and how is that benefiting you?** Performs the entire competitive management process. I believe to be the most important tool used in the company ### 38. Solutions Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Fredrick J. | Solutions Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2019 **What do you like best about SAP Sales Cloud?** One place for all enterprise needs. Organize your organization using SAP CRM. **What do you dislike about SAP Sales Cloud?** Multiple pop-up windows, had to read through them in order to get into screens. **Recommendations to others considering SAP Sales Cloud:** One product for all your organization needs, should be able to implement across all divisions of your organization. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Trying to extract data for multiple compensation benefits to be calculated for bonus. This process helps the human resources to identify the correct resources eligible. ### 39. CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about SAP Sales Cloud?** It's really handy for locating the customer's info efficiently in multiple ways. **What do you dislike about SAP Sales Cloud?** certain stuff like copy and paste could be better, the speed too but not sure if that's our issue specifically. Crashes at times. **Recommendations to others considering SAP Sales Cloud:** think about needs vs costs **What problems is SAP Sales Cloud solving and how is that benefiting you?** knowing the customer order info, contact info, complaints, returns, etc. All done via CRM ### 40. Really powerful issue **Rating:** 4.5/5.0 stars **Reviewed by:** Victor E. | TĂŠcnico en Departamento I+D, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2018 **What do you like best about SAP Sales Cloud?** SAP is the best management issue to apply in a company. I have work with similar applications but they haven't such as applications like SAP. The best part of the program is the possibility of take the control of the hole process of a sale. For example, the salesman can make an order to the provider, and the rest of the company can see what exactly he did. You can personalize SAP with thousands of characteristics that interest you and your company. **What do you dislike about SAP Sales Cloud?** I have found a few things which can be adapted in SAP and improve the user experience. There are a lot of icons that are not intuitive. During these years I realize that many web pages, working programs... have the same appearance. They look like really similar, because the user has been habituated to them. **Recommendations to others considering SAP Sales Cloud:** The price can be a problem at the moment that you are considering to install SAP in your company, but it can improve the work time of your employees. All things can be correctly saved, you can share information... This application worth it, if you are trying to expand and make it bigger your company. **What problems is SAP Sales Cloud solving and how is that benefiting you?** With SAP we can track the deliveries from the first part until the end, when we ship to the customers. Actually, you can save all the information about a product. Attach plannings, prices. ### 41. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about SAP Sales Cloud?** Sap CRM is great tool for customer portfolio. Very easy and user-friendly interface. Fast, secure and best **What do you dislike about SAP Sales Cloud?** Replication to ISU, buffer issues. Only supports IE browser. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Customer complaints Billing query Queries Emails ### 42. Bespoke and seamless relationship and pipeline management **Rating:** 4.5/5.0 stars **Reviewed by:** Santiago M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about SAP Sales Cloud?** Sales force apps can be stressful and time consuming, SAP Hybris allows me to enter just the right ammount of information to keep my manager up to date and not lose big ammount of time doing data entry. Furthermore, the chart flow presentation of the opportunities progress is a great tool for salespeople to quickly measure their performance, particularly important when working with lengthy sales cycles. It can be integrated with several platforms. **What do you dislike about SAP Sales Cloud?** Its GUI is neat and sleak, but some improved aesthetics and gamification wouldn´t hurt. The SAP cloud can have some latency issues when not connected to it through a dedicated conection. Exporting information to a file is not that easy. **Recommendations to others considering SAP Sales Cloud:** If working on a complex sales environment with a big team of people, SAP Hybris can make a significat difference. Do take into consideration that its implementation can take months. **What problems is SAP Sales Cloud solving and how is that benefiting you?** My company implemented SAP Hybris because of the major need of tidying up its commercial processes in a particular moment in which the ammount of sales channels were rising and a significan ammount of partners now needed access to the company´s data in order to be able to perform properly. ### 43. Extensibile and Configurable **Rating:** 4.5/5.0 stars **Reviewed by:** Stacy L. | Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2018 **What do you like best about SAP Sales Cloud?** SAP Hybris in my opinion is the robust "glue" that enables enterprise businesses to sell or do business with other like sized businesses. However, I used Hybris for it's extensibility and ability to plug into just about anything and worked seamlessly without a lot of integration **What do you dislike about SAP Sales Cloud?** SAP products are not cheap and this is a very expensive platform but you get what you pay for. Most enterprise businesses have no problem affording this. **Recommendations to others considering SAP Sales Cloud:** SAP Hybris is a complete customer engagement and multichannel e-commerce solution with fully-integrated tools and capacities. It serves B2B and B2C brands belonging from industries like financial services, telecommunication, insurance, media, manufacturing, retailing and wholesale. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Our product offering plugged into the HYbris platform through an API and was one of the few companies thatallowed us to do this. We offeredour clients an entire solution by using the Hybris platform ### 44. SAP is SAP no other solution needed to be in industries high to low I love this **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2019 **What do you like best about SAP Sales Cloud?** I love the company started since 1972 from IBM to SAP HANA and others. **What do you dislike about SAP Sales Cloud?** Has some stuff not in it, like customize the software like my choice is not great as micosoft **Recommendations to others considering SAP Sales Cloud:** Love how connected with my wms systems easy to use **What problems is SAP Sales Cloud solving and how is that benefiting you?** Problems with implementation is none love the solutions ### 45. A useful system that you can tailor to your needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2018 **What do you like best about SAP Sales Cloud?** You can do so much with SAP and change it to fit the needs of your business. An example is a hard stop being but in when planning an order that requires a purchase order number be used to ensure that purchase orders get used on every order. **What do you dislike about SAP Sales Cloud?** The basics of how to use SAP seem simple, user friendly and straight forward really making SAP work for you takes a lot of know how. **Recommendations to others considering SAP Sales Cloud:** Spend time learning how to use this system and come up with ways to make it work for you. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Catching duplicate POs via popup when a two of the same PO are put in is a very helpful way not to have those costly duplicates. ### 46. It's a very easy system to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about SAP Sales Cloud?** I absolutely love how user friendly it is. It's basically dummy proof **What do you dislike about SAP Sales Cloud?** I can't really think of anything I don't like about it. **Recommendations to others considering SAP Sales Cloud:** Its easy to follow instructions and use **What problems is SAP Sales Cloud solving and how is that benefiting you?** It is easy to enter orders, as well as notate accounts ### 47. Sap review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2019 **What do you like best about SAP Sales Cloud?** SAP is pretty straight forward and easy to use, any issues that arise all the tools are readily at your hand to get it done and fix it. **What do you dislike about SAP Sales Cloud?** Nothing. Sap is one of the more beneficia and easy tools to use. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Any discrepencies with payroll issues, can make sure employees get paid right away with SAP ### 48. Good crm to work on. **Rating:** 4.5/5.0 stars **Reviewed by:** Harshendra A. | Interface Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about SAP Sales Cloud?** I have worked on many crms during my working tenure but it had ease to work on. Simplified and user friendly. Search history feature is commendable. **What do you dislike about SAP Sales Cloud?** It requires extensive training and a dedicated trainer to teach tool. **Recommendations to others considering SAP Sales Cloud:** Overall good piece of software .Before getting it please make sure you have a dedicated training facility and trainer available . Reliable and easy to use after proper training. In my tenure of working with tool ,it never crashed and working speed was never a concern. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I would not be able to do my job without the ability to write purchase orders quickly and efficiently; sometimes I write 10 in one day. In any other program, that might take me a full 8 hours, but I can do it in about 2 on SAP. There is a also a benefit to being able to look up everything in the system; it can give you a broader view of what kind of purchase your whole group or even entire company is making ### 49. SAP CRM review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about SAP Sales Cloud?** The best part about SAP CRM is the its multiple layered architecture that provides feedback to the layer above it. All layers are somewhat dependant on its lower layers and you can extract data based on that. **What do you dislike about SAP Sales Cloud?** Due to its multi layered architecture programming becomes a little challenging but not impossible. A basic level of ABAP concepts is also required for doing this **What problems is SAP Sales Cloud solving and how is that benefiting you?** I have worked on CRM for its end user experience and expectations for my organisation and it's really easy to implement with proper resources ### 50. Sap Concur **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about SAP Sales Cloud?** Ease of uploading receipts to link with charges on card **What do you dislike about SAP Sales Cloud?** delay in charge to show up from card,. Can take a few days to a week. **Recommendations to others considering SAP Sales Cloud:** Use. It is user friendly and a great way to track items in real time in terms of uploading receipts. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Lost paper expenses. Allows immediate tracking of charges. ## SAP Sales Cloud Discussions - [Business road map in the next 5 years](https://www.g2.com/discussions/business-road-map-in-the-next-5-years) - 1 comment, 1 upvote - [Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.](https://www.g2.com/discussions/50473-businesses-always-required-customer-relationship-management-services-for-better-growth-and-maintenance-of-the-business-sap-crm-offers-the-solution-for-the-small-and-large-companies-to-get-customer-relationship-management-services-through-the-softwar) - 1 comment, 1 upvote - [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) - 1 comment - [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) - 1 comment - [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) - 1 comment - [View SAP Sales Cloud pricing details and edition comparison](https://www.g2.com/products/sap-sap-sales-cloud/reviews?filters%5Bnps_score%5D=5&page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A47%3A51+-0500&secure%5Bsession_id%5D=d7b170ae-0428-41ef-95c0-118c49ee69c6&secure%5Btoken%5D=1dc17bda53e0b429bb305fea28a52de55d365eaf623c6764f836c9669e225d6f&format=llm_user) ## SAP Sales Cloud Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BlackLine Financial Close Management](https://www.g2.com/products/blackline-blackline-financial-close-management/reviews) - [Deskpro](https://www.g2.com/products/deskpro/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Reflexion CAFM](https://www.g2.com/products/reflexion-cafm/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) ## SAP Sales Cloud Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top SAP Sales Cloud Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,304 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,061 reviews)