--- title: SAP Sales Cloud Reviews meta_title: 'SAP Sales Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1001 reviews by the users' company size, role or industry to find out how SAP Sales Cloud works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1001 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # SAP Sales Cloud Reviews **Vendor:** SAP **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,001 ## About SAP Sales Cloud SAP Sales Cloud is a cutting-edge sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes. Connect data and sales processes: Unite data, processes, and people to deliver effective sales engagements that drive revenue and customer loyalty Leverage insight to accelerate sales: Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business Adapt and capture new opportunities: Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities ## SAP Sales Cloud Pros & Cons **What users like:** - Users find SAP Sales Cloud to have **ease of use** that significantly enhances their overall performance and efficiency. (101 reviews) - Users value the **strong integration with SAP systems** , enhancing efficiency and providing clear pipeline visibility. (65 reviews) - Users value the **easy integration and AI insights** of SAP Sales Cloud, enhancing efficiency and intelligent data analysis. (61 reviews) - Users appreciate the **seamless integration** of SAP Sales Cloud with other SAP systems, enhancing operational efficiency and data consistency. (60 reviews) - Users value the **centralized customer data management** in SAP Sales Cloud, enhancing pipeline management and team alignment. (58 reviews) - Reporting (50 reviews) - Automation (49 reviews) - Efficiency (46 reviews) - Users value the **feature richness** of SAP Sales Cloud, enhancing sales management and customer engagement effortlessly. (46 reviews) - Seamless Integration (45 reviews) **What users dislike:** - Users report a **steep learning curve** with SAP Sales Cloud, making navigation and initial setup frustratingly complex. (86 reviews) - Users find the **limited customization options** of SAP Sales Cloud challenging for adapting to specific organizational needs. (49 reviews) - Users find the **complexity** of SAP Sales Cloud a barrier, leading to a steep learning curve and implementation challenges. (41 reviews) - Users find the **interface not intuitive** , making initial navigation and setup a frustrating experience. (37 reviews) - Users find the **high price** of SAP Sales Cloud to be a significant drawback, affecting their choice of solution. (36 reviews) - High Complexity (33 reviews) - Users experience **slow loading times** that hinder their ability to efficiently utilize SAP Sales Cloud features. (29 reviews) - Slow Performance (25 reviews) - Time-Consuming (24 reviews) - Integration Issues (23 reviews) ## SAP Sales Cloud Reviews ### 1. SAP Sales Cloud enhanced my sales productivity by providing appropriate tools and proper analytics. **Rating:** 4.0/5.0 stars **Reviewed by:** Bhavesh G. | Sourcing Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about SAP Sales Cloud?** The best thing I would say is customisation and flexibility to allign with specific sales processes and requirements. The user interface and ability to insights on sales performance are other best features. **What do you dislike about SAP Sales Cloud?** One thing I believe is a challenge is the integration of SAP Sales Cloud with other systems within organisation's IT space. This happens when there are complex legacy systems for data exchanges. **What problems is SAP Sales Cloud solving and how is that benefiting you?** One of problem which has been solved is centralized customer data. This has eliminated maintaining n number of spreadsheets. Also, the robust analytics and reporting capabilities of SAP Sales Cloud enabled the organisation to easily gain insights of the sales performance. ### 2. Great for large companies handling hundreds of users queries a day **Rating:** 4.0/5.0 stars **Reviewed by:** Faseel Suleman K. | Geotechnical Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about SAP Sales Cloud?** Nicely arranged and well-structured display. Easy to understand and lots of training material available for new users. Links with ADO platform and clients information is easy to store. **What do you dislike about SAP Sales Cloud?** As this platform is based on Internet explorer, so is slow and if you do not like waiting 3-10 seconds wait on every click then it can be very frustrating. Sometimes a glitch can happen as with all softwares. Setting up new user login can be confusing. **What problems is SAP Sales Cloud solving and how is that benefiting you?** The queries that users send on a daily basis are being logged in a proper way for storage and reference. This is very helpful not only for users as they get their queries answered but also on the software development side as they have a stored database of users questions/comments/suggestions/bugs for software improvement. ### 3. SAP data controller **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammad Fahad K. | MIS Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about SAP Sales Cloud?** i like SAP sales cloud all thing better no need to much better then this **What do you dislike about SAP Sales Cloud?** no i did not dislike any SAP sales cloud all thing working perfect **What problems is SAP Sales Cloud solving and how is that benefiting you?** i dont face any problem in sap sales cloud solving ### 4. A Powerful, Solid & Intuitive CRM Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony T. | Editor & Motion Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about SAP Sales Cloud?** Wonderful tool to manage customer relationship management in any organization with effective monitoring and control. S SAP's standard templates Global reach and presence integration with existing SAP modules Integration with websites and mobile app. **What do you dislike about SAP Sales Cloud?** The software everywhere that we visualize it is very good, the only weakness or small stumbling block that I have found is that at the time of making code transactions it completely slows down the operation of the software interface and can hesitate even a few minutes causing a rather unpleasant moment. **What problems is SAP Sales Cloud solving and how is that benefiting you?** The software is characterized by providing analysis through Big data, allowing multi-channel campaigns, features that allow you to measure customer loyalty to the company and its excellent resource management function. ### 5. SAP Sales Cloud Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2023 **What do you like best about SAP Sales Cloud?** As a project manager, SAP Sales Cloud is an excellent tool for monitoring my project's status from ordering to delivery. It allows me to check every detail of it. **What do you dislike about SAP Sales Cloud?** For beginners, it is not user-friendly. It has a lot of tabs to click or to navigate before you can check the details you are looking for. A user guide would be of great help. **What problems is SAP Sales Cloud solving and how is that benefiting you?** We have an order portal that monitors our orders, but with SAP Sales Cloud, anything happening to the shipment, from ordering to delivery, is capturedin real-time. ### 6. Improved Customer Experience by using SAP CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about SAP Sales Cloud?** There are several features of SAP CRM that users and organizations have found to be particularly beneficial: 1) Integration with Other SAP Solutions 2) Flexibility and Customization 3) Multichannel Support 4) Advanced Analytics and Reporting **What do you dislike about SAP Sales Cloud?** While SAP CRM offers many benefits, there are also some potential drawbacks or limitations to consider, including: 1) Complexity and Learning Curve. 2) Customization Costs 3) User Interface 4) Integration with Non-SAP Systems **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP CRM is designed to solve various problems related to managing customer interactions and data throughout the customer lifecycle, such as: 1) Fragmented Customer Data 2) Inefficient Customer-related Processes 3) Poor Customer Experience 4) Lack of Customer Insights Overall, SAP CRM aims to solve various problems related to managing customer ### 7. Enhance customer engagement and gain valuable insights **Rating:** 4.0/5.0 stars **Reviewed by:** Rafael F. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about SAP Sales Cloud?** Provided a centralized repository for customer data and the ability to integrate with other SAP modules, resulting in improved data management and enabling enhanced reporting and analytics capabilities. In our case, extending the CRM with external platforms through SAP CRM ODATA gave to our customers more flexibility and power to their reports and management. **What do you dislike about SAP Sales Cloud?** High costs, system complexity, and lengthy implementation times were compounded by the need for additional expertise and resources when implementing SAP CRM. In fact, the implementation time took almost 70% longer than expected. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP CRM has helped our business to centralize customer data and gain valuable insights through enhanced reporting and analytics by integrating it through oDATA API ### 8. Director **Rating:** 4.0/5.0 stars **Reviewed by:** Abdullah K. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about SAP Sales Cloud?** It's suitable for organizing the project management system that helps us know every finance thing and do a workflow to have a smooth flow in my work and the organization. **What do you dislike about SAP Sales Cloud?** It's so a slow system I couldn't sometime work because the pages need a lot of time to load also have a lot of pages that should move between it and the UI need fix **What problems is SAP Sales Cloud solving and how is that benefiting you?** Monitor every single dollar for any project and build the flow system that gives us the professionality in our project and the system can deal with the big scale of projects. ### 9. Best Tool for Business and customer relationship management **Rating:** 4.0/5.0 stars **Reviewed by:** Pradeep J. | A G M- IT, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2023 **What do you like best about SAP Sales Cloud?** The SAP CRM is the best application for customer relationship management. SAP CRM help to organizations to prepare a business strategy to understand the requirements. SAP CRM is the need for today market fight and social media marketing. **What do you dislike about SAP Sales Cloud?** SAP CRM is very high in cost compared the other substitutes are available in the market. For being in the market, cost to be matched with other products. and user interface should be user friendly **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP CRM helps to improve Marketing Planning, Customer engagement, Market requirement and data Analytics and the most beautiful is Customer Segmentation. Really SAP CRM make maekring very easy. ### 10. Industry specific and end-to-end business process **Rating:** 4.0/5.0 stars **Reviewed by:** Shraboni R. | Banking Operations Analyst , Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about SAP Sales Cloud?** SAP CRM helps organisations and industries to analyse and assist in customer management. It is instrumental in the Marketing and sales sector by giving a forecast and plan on handling customers' needs and wants and the quality of services. It helps businesses build good customer relationship .SAP CRM can be used in devices such as tablets, smartphones and company portals as well, thus making it easily accessible. **What do you dislike about SAP Sales Cloud?** As far as I have noticed, this software, as compared to other modules in Sap, is not a bit user-friendly and also takes a lot of time when doing a big task also, if there is any fault, you cannot go back. So I felt it is a major drawback. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP CRM is solving many problems not only at an individual level but at the organisational level. As it is based on customer outcome, it is the most loved SAP module and gives insight into the customer's needs or if they are facing any issues. ### 11. SAP CRM made the onboarding to a new ecommerce platform very easy for the developers **Rating:** 4.0/5.0 stars **Reviewed by:** Chirag M. | Senior Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about SAP Sales Cloud?** The best thing about SAP CRM was to development ease. It was very easy for my team to onboard a new e-commerce platform and made newer workflows on top of them. **What do you dislike about SAP Sales Cloud?** I think the documentation part can be improved for better. Quite a few times, we were confused about understanding the workflows, so we needed to contact the SAP support team. Although they were accommodating and helpful. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It helps in the onboarding a new user and enables us to process the whole life cycle of our users. It allows us to create multiple workflows related to orders that our user has placed. ### 12. Robust analytics and reporting capabilities, allowing FMCG companies to gain actionable insights. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2023 **What do you like best about SAP Sales Cloud?** Comprehensive Sales Functionality Scalability and Customizability Customer Relationship Management Mobility and Collaboration Analytics and Insights User-Friendly Interface **What do you dislike about SAP Sales Cloud?** No personal opinion. I liked its compatibility while using and didn't have any bad experience while using. It was user friendly and convenient to use. I would like to recommend this. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP Sales Cloud integrates data from various sources and departments into a centralized system. This eliminates data silos and fragmentation, ensuring that sales analytics is based on comprehensive and accurate data. ### 13. Old but reliable program **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2017 **What do you like best about SAP Sales Cloud?** This program runs in a browser on the desktop with everything being web based. It allows for good customer follow up from a huge number of employees and teams. **What do you dislike about SAP Sales Cloud?** It needs lots of support as it performs poorly in modern web browsers. It works best in internet explorer compatibility mode, which is not ideal. I would prefer it to work in chrome. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It lets a great number of teams manage emails from multiple inboxes and tracks customer follow up well. It automatically sends issues to the next user if the current employee is unavailable to help the customer. ### 14. Easy to customise and user friendly CRM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Lovish J. | Manager | SAP Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about SAP Sales Cloud?** SAP CRM is an easy-to-customise, highly integrative tool that makes our and client's lives very easy. We are using SAP ERP and this makes it very easy to integrate with the database. **What do you dislike about SAP Sales Cloud?** Being a SAP product, the cost involved is high. Upskilling is required to use the tool and it needs support from the IT to customise. This makes it a little complex to use. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Since we are using SAP ERP , the integration is easy, Though very IT dependent. The option of automation and customization makes it our go-to and trusted tool. ### 15. Great way to manage budget **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos M. | Ingeniero de software intermedio, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about SAP Sales Cloud?** It has a lot of reports that can make your budget management easy to share, with a lot of integration tools it makes having a report, getting information at the moment and other important tasks accesible to everyone **What do you dislike about SAP Sales Cloud?** implementing and managing SAP CRM can be complex and time-consuming, requiring high technical expertise. Besides, the cost can be very high for small businesses. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP CRM provides various analytical tools and reports that help businesses gain insights into customer data and performance, allowing us to make informed decisions based on that information. ### 16. Great and most used CRM by sales companies **Rating:** 4.0/5.0 stars **Reviewed by:** Nikhil p. | Web Designing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about SAP Sales Cloud?** Has lots of excellent features helping mainly our sales team including me are product analysis product quotation management, managing customer details and their deals through crm **What do you dislike about SAP Sales Cloud?** Nothing as it's in industry from very long there System always up to the mark but other party app integration need to focus **What problems is SAP Sales Cloud solving and how is that benefiting you?** Our company having this crm from very long time and has great benefits for our team for product analytics and for sales team order and pipeline managing ### 17. SAP CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Venky C. | Consultant - Package Implementation, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about SAP Sales Cloud?** Centralized customer data: SAP CRM allows you to store all customer-related information in a single place, providing a holistic view of your customers across different touchpoints. **What do you dislike about SAP Sales Cloud?** Complexity: SAP CRM is a complex solution that requires specialized knowledge and skills to implement and use effectively.SAP CRM can be a significant investment for businesses **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP CRM can automate many manual and repetitive tasks, streamlining sales, marketing, and customer service processes, reducing the risk of errors, and improving efficiency. ### 18. SAP CRM - User Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Ujjwal A. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about SAP Sales Cloud?** The best part is the ease of integrating with other SAP softwares. It provides an insight with deep analysis of data which helps in effective decision making. **What do you dislike about SAP Sales Cloud?** Interface can be a bit difficult for a new user and it is difficult to integrate with Non SAP Software **What problems is SAP Sales Cloud solving and how is that benefiting you?** It heps in budgeting by providing a forecast for the revenues. It provides analysis based on historical data which helps in effective decision making. ### 19. Benefits of SAP CRM Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Nelson H. | eCommerce Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about SAP Sales Cloud?** SAP CRM's ability to streamline customer interactions and improve customer service is noteworthy. **What do you dislike about SAP Sales Cloud?** After several years of using the platform, I find nothing that displeases me. But they could improve the appearance and restructure it a bit to enhance their UI/UX. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Businesses may face challenges such as irregular workflows, decentralized data, messy processes, lack of collaboration between support and sales teams, among others, which can impact their efficiency and overall performance. ### 20. Customer is the king that's why use SAP CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham G. | CONSULTANT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about SAP Sales Cloud?** SAP CRM is a potent tool for managing all aspects of CRM **What do you dislike about SAP Sales Cloud?** It is very easy to use and user friendly that's i don't like it **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP CRM is a highly cohesive system that enables detailed options to interact with customers and control actions straightforwardly. It covers all aspects of Customer relationship management across Sales, Service and Marketing modules. ### 21. Is used on lots of mayor companies **Rating:** 4.0/5.0 stars **Reviewed by:** Nelson H. | e-Commerce Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about SAP Sales Cloud?** Easy to use, offers streamlined customer interaction, improves customer service, enhanced sales productivity, better analytics, and reporting, and it gets better when integrated with other SAP products. **What do you dislike about SAP Sales Cloud?** They could improve the UI to make it more attractive to users and reduce the cost of implementation. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Manage customer interactions, and track customer issues and inquiries. ### 22. Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Rizky P. | Technical Sales Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2023 **What do you like best about SAP Sales Cloud?** Easy to use and acces, analyze forecast and easy shortcut, interface is good, easy tracking **What do you dislike about SAP Sales Cloud?** During i use the sap, i dont have complaint about the software **What problems is SAP Sales Cloud solving and how is that benefiting you?** Tracking order and stock, easy to trace the product ### 23. CRM Alternative to SFDC **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan E. | VP of Enterprise Sales, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about SAP Sales Cloud?** The CRM is simple and easy to use where as SFDC is so many more clicks than this CRM **What do you dislike about SAP Sales Cloud?** Not much..sometimes I experienced some latency, but some that could of been our network. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Customer relations, activity tracking, contract storage, customer health, etc ### 24. More than 5 years in SAP CRM proyect **Rating:** 4.0/5.0 stars **Reviewed by:** Mariano R. | Dev Manger, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about SAP Sales Cloud?** It was the first time we could have a 360 view of clients **What do you dislike about SAP Sales Cloud?** The time to configure and the complexity of developing this platform. **What problems is SAP Sales Cloud solving and how is that benefiting you?** We can unit all information about customer experience and the interaction with the company ### 25. SAP integrations **Rating:** 4.0/5.0 stars **Reviewed by:** saikrishna b. | Software Engineer 3, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about SAP Sales Cloud?** Documentation and sales product under CRM **What do you dislike about SAP Sales Cloud?** Integrations is littler harder than the expected **What problems is SAP Sales Cloud solving and how is that benefiting you?** End users use the CRM so we don't need create new one instead integrate the request from it ### 26. First step of SAP towards Customer Relationship Management **Rating:** 3.5/5.0 stars **Reviewed by:** Venkatesh Perur S. | Solution Architect BPC / FI CO / HANA / BW, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about SAP Sales Cloud?** Campaign Management, Marketing was made simpler with CRM **What do you dislike about SAP Sales Cloud?** Integration to SAP ECC / HANA was not present now established with C/4 HANA **What problems is SAP Sales Cloud solving and how is that benefiting you?** Campaign Management, Marketing Targets and Sales Driving ### 27. Greqt **Rating:** 3.5/5.0 stars **Reviewed by:** Neil M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about SAP Sales Cloud?** Functionality and features that very simplified. **What do you dislike about SAP Sales Cloud?** Some navigation, but not a big deal to the entire system. Make it simple and user friend I suggest **What problems is SAP Sales Cloud solving and how is that benefiting you?** Customer management and feedbacks ### 28. +23 yrs of association with SAP **Rating:** 3.5/5.0 stars **Reviewed by:** Sohil M. | Manufacturing Delivery Head - SAP Practice, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about SAP Sales Cloud?** SAP Sales cloud can be seamlessly integrated with SAP ERP which makes it much more robust and meaningful.It's easy to configure based on business needs. Upgrades are periodically provided to enhance its features as per the industry demands/ global needs to keep the product current and compliant with market needs. **What do you dislike about SAP Sales Cloud?** There are areas where SAP Cloud can be improved. The product needs to be more intuitive and user friendly. SAP can analyze certain features available in similar market leading products. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP Sales Cloud helps integrate backend ERP to front end sales business. It can be used for B2B as well as B2C sales. If used well, it can improves Sales. Business/organizations which are already on an ERP can integrate with this cloud product. ### 29. Good tool for customer data **Rating:** 3.5/5.0 stars **Reviewed by:** Mauro S. | eComm Global Web PM Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about SAP Sales Cloud?** Design. Tables. Easy to understand. Nice interface. **What do you dislike about SAP Sales Cloud?** Tool speed. Sometimes it takes so long to update data. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Contract pricing. Entity addresses. Sold to relationships. ### 30. SAP changed everything **Rating:** 4.0/5.0 stars **Reviewed by:** Madushanka R. | Assistant Manager - Sales & Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about SAP Sales Cloud?** SAP massively helped to keep a track of all clients related activities and make decisions fast to reach overall customer satisfaction. This saved a lot of valuable time. **What do you dislike about SAP Sales Cloud?** With all the integrated features it would be quite challenging to learn the program to a new user. some employees keep forgetting some features because of the complexity of the tool. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Not just one problem. SAP CRM helped me and my company to solves lot of customer related complaints quickly and efficiently and it beacuse of this overall customer satisfactons has increased massively. ### 31. Best ERP tools for Entreprise **Rating:** 3.5/5.0 stars **Reviewed by:** Ajeet Y. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2022 **What do you like best about SAP Sales Cloud?** SAP CRM is best ERP tool for business. It gives end-to-end solutions for management, procurement , tracking and relaible solutions. SAP CRM is helping business to manage their employee, asset, infrastructure, resources and many more things. Some key features: - Trusted tool for great businesses - Sales Automation - Reporting - Robust UI - Work very well on windows and IOS env - Inventory Managment and many more features.... **What do you dislike about SAP Sales Cloud?** Although this tool doesn't have any drawback .. it's bit difficult to understand end to end and takes time in learning. Also this tool is costlier solution so it will be good if small business can but at lower cost or it should be free for learning purpose. **What problems is SAP Sales Cloud solving and how is that benefiting you?** This tool is helping me in Sales, Inventory Management, Resource Allocation and tracking. ### 32. One of the good options when it comes to omnichannel business scenarios **Rating:** 3.5/5.0 stars **Reviewed by:** Prateek G. | Business Lead - West & North Regions, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about SAP Sales Cloud?** Deal finder, Influencer Maps & easy integration across a host of apps including but not limited to S/4 HANA & HANA Cloud. Also the new improved UI is alot intuitive & doesn't really require much of training to get used to. **What do you dislike about SAP Sales Cloud?** Total cost of ownership. SAP support teams are generally tough to deal with while getting any issues resolved, especially when trying to get a resolution that is kind of immediate or urgent. **What problems is SAP Sales Cloud solving and how is that benefiting you?** This is a product by SAP & so it kind of comes with the in-built industry specific capabilities that comes in handy while dealing with a tough customer or a smarter competition. ### 33. Integrated and Collaborative tool for sales teams **Rating:** 3.5/5.0 stars **Reviewed by:** Gaurang B. | Associate Manager - Learning & Knowledge Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about SAP Sales Cloud?** - It is integrated well into our SAP CRM and S/4 HANA system this results in one single source of truth for Sales Analysis **What do you dislike about SAP Sales Cloud?** This tool is complex to build and maintain. With some easy-to-use interface currently, still it needs to be more intuitive for new users. Also upload functionality sometimes does not work as expected and needs technical support. **Recommendations to others considering SAP Sales Cloud:** If you are heavy SAP user, this is much better tool for CRM and Sales Analystics **What problems is SAP Sales Cloud solving and how is that benefiting you?** We need much more detailed and comprehensive rerpoting tool where SAP C4C is helping us a lot. Sales performance is more accurate because of this which helps leadership as well as Sales Team ### 34. A veteran among CRMs **Rating:** 3.5/5.0 stars **Reviewed by:** Sourav H. | Junior Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about SAP Sales Cloud?** Reliability, diverse set of tools and robustness have been standout in the solution provided. The quality is a product of refinement done through years of feedback **What do you dislike about SAP Sales Cloud?** The user interface can be a bit disappointing at times but this also improves the speed of the tool. So this trade-off can be justified though there could be mixed opinions **What problems is SAP Sales Cloud solving and how is that benefiting you?** Storing customer data safely and securely along with data manipulation automations. The database maintained serves as a singe source of truth in a solution that involves multiple systems ### 35. SAP sales cloud new paradigm shift in ERP **Rating:** 3.5/5.0 stars **Reviewed by:** Bishwadeep P. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about SAP Sales Cloud?** The best part is the Fiori apps which actually provide business intelligence better than the Apps on Premise. Pre-built configurators are real-life savers. Highly secure and reliable **What do you dislike about SAP Sales Cloud?** As per basis the set-up is too lengthy and takes a huge effort. The User interface screens can be made more user friendly. The learning curve is steep and Cost for business is on higher side **What problems is SAP Sales Cloud solving and how is that benefiting you?** CPQ system has made life easy especially in quoting process which has capability much beyond SAP on-premise quoting process. It delivers outputs in customer desired formats, Make to order scenarios which involved Variant configurations are best dealt with CPQ ### 36. SAP CRM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about SAP Sales Cloud?** It is one of the best CRM whose audit Manager helps to track the equipment and how they are moving from one customer to another, Thi helps the engineers where the equipment are and notify the stock people in case of restocking. It is also callaed a 360-degree customer view tool that always thinks of customers. **What do you dislike about SAP Sales Cloud?** A large amount of data conversion sometimes breaks out when we are using this tool is the mobile phone. There are no alerts and notifications sometimes which would cause delay in the work too. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I have used this tool for reporting and created dashboards that help me to analyze the data properly. For support projects where customer services are provided without having several sevices separately. ### 37. SAP CRM changes the way things are managed in an organisation **Rating:** 4.0/5.0 stars **Reviewed by:** SAJAL K. | Assistant Manager- Procurement and Supply Chain Management, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about SAP Sales Cloud?** SAP CRM helps organizations to structure their work in a better manner. It aids interactions with customers and also eliminates loss of information due to third party intervention. **What do you dislike about SAP Sales Cloud?** Interface can be improved. Sometimes, SAP CRM seems outdated. Lot of relevant tabs can be added. Besides, customisation can also be brought in to allow more flexibility to users. **Recommendations to others considering SAP Sales Cloud:** It can be an indispensable part of your organization if used efficiently. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I solve number of problems through SAP CRM. Biggest issue that I had faced was lack of data points. With SAP CRM, it has become much easier to gather data and make sense of it. ### 38. SAP CRM is a Diversified Marketing Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sanc C. | Brand Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about SAP Sales Cloud?** The availability of a wide range of options to customize the product based on the requirements of the organisation. **What do you dislike about SAP Sales Cloud?** A very heavy application and the user interface is not up to date. **Recommendations to others considering SAP Sales Cloud:** SAP CRM would be recommended for the organizations who requires a platform to manage the records of multiple customers engaged in the business. But, won't be recommended to any company who is looking for a simple and user friendly application as there is a huge ground left for SAP CRM to upgrade in usability. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP CRM was very useful in maintaining the records of the customers including their contact details, documents, team involvement etc. ### 39. Not the best CRM system but still a solid option **Rating:** 3.5/5.0 stars **Reviewed by:** Péter G. | Process Manager & SharePoint Designer, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about SAP Sales Cloud?** SAP is overall a great tool. It best works if you have other SAP like ERP products that it can communicate with easier than other products. **What do you dislike about SAP Sales Cloud?** The user-friendliness compared to Salesforce is a bit of a downside but I would say it is still a solid software **What problems is SAP Sales Cloud solving and how is that benefiting you?** Usual customer facing element as other CRM tool would be solving for you. ### 40. Review for SAP CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Vasanth L. | Technical Associate, Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2021 **What do you like best about SAP Sales Cloud?** The SAP CRM provides a great customer relationship solution by providing valuable insights and processes, which offers an excellent experience across all areas. It provides various features like contract management, pipeline management, task assignment, performance reporting, database management, contact management, etc. The CRM modules are well defined and organized, which helps users to solve customer-related issues with ease. **What do you dislike about SAP Sales Cloud?** The vast software requires lots of study and research before working on it. When compared to other CRM's, SAP software is pretty hard to learn and understand as the user interface is not attractive. Since the tool comprices of multi modules, the navigation to all corner cases are not clear. **Recommendations to others considering SAP Sales Cloud:** People who wish to have a single point tool for all the customer relationship management activities can use the SAP modules that offer all the management and process in detail. SAP provides good documentation and support to carry forward the operations. Compared to other CRM solutions, SAP lags with respect to understanding and performance usability. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I'm able to provide a clear-cut solution to customers relations by providing multi-featured modules of SAP. All the managment activities, assignment, reporting modules helps in solving issues related to customer relationship. It provides a single point interface where all the operations and activities can be handled. The tool provides complete documentation and support to handle the operations within. ### 41. Easier Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about SAP Sales Cloud?** I live the format that SAP Concur is implemented. You can easily find your open reports and attach your receipt to submit an expense **What do you dislike about SAP Sales Cloud?** So far, I could not see my historical data. One day, by accident, I submitted the wrong attachment and got declined with a duplicated explanation but couldn't see the previous file. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP Concur is the application that I use and it's benefiting me while I report my expenses to Payroll Team. ### 42. Real time insight for better result. **Rating:** 4.0/5.0 stars **Reviewed by:** Asif K. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about SAP Sales Cloud?** For backup security data. I am in love with their support team . **What do you dislike about SAP Sales Cloud?** Don't allow direct SQL. Another reason is for history . We don't have any option to stay on previous upgrade . **Recommendations to others considering SAP Sales Cloud:** It's cost saving . Most of the people thinks about cost first. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It's help to stock data and confidential information securely. ### 43. Best product management software for sales industry **Rating:** 3.5/5.0 stars **Reviewed by:** Rahul V. | Assistant Bid manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2022 **What do you like best about SAP Sales Cloud?** I liked the featured that helped me manage my product sales very well **What do you dislike about SAP Sales Cloud?** It is not easy to learn and it requires some time **What problems is SAP Sales Cloud solving and how is that benefiting you?** It has end to end product management features ### 44. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2022 **What do you like best about SAP Sales Cloud?** The UI, user experience,compatibility and most importantly the security of the product is mindblowing. **What do you dislike about SAP Sales Cloud?** The product could be be cost effective ,since many of the SMB users are avoiding to using SAP **Recommendations to others considering SAP Sales Cloud:** Best CRM solution, just do for it **What problems is SAP Sales Cloud solving and how is that benefiting you?** It allows a sales professional to carry his data anywhere in a most secure way, and it could be the best product to win a customer. ### 45. An intuitive platform to manage business process smoothly **Rating:** 3.5/5.0 stars **Reviewed by:** Arpit D. | CRM Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2022 **What do you like best about SAP Sales Cloud?** Ease of business and scalability for cross-functional collaboration **What do you dislike about SAP Sales Cloud?** I do not dislike anything about this software **What problems is SAP Sales Cloud solving and how is that benefiting you?** It helps the HR connect better with people and this results in better engagement for employee-employer relationship ### 46. Useful and very practical, yet, somewhat complicated at first. **Rating:** 4.0/5.0 stars **Reviewed by:** Jesús L. | Credit analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about SAP Sales Cloud?** I like the fact that SAP has multiple functions that help a business to improve its stock and resources control. **What do you dislike about SAP Sales Cloud?** I thinks it is a bit complicated to understand how to use it mostly at the start. **Recommendations to others considering SAP Sales Cloud:** Be very patient when learning how to use it. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Increasing customer satisfaction and also improving sales a bit. ### 47. Sales processes simplified **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2022 **What do you like best about SAP Sales Cloud?** Integration with other applications really helps to automate a lot of the activities **What do you dislike about SAP Sales Cloud?** Too much efforts required in setting up the data which sometimes defeats the purpose **What problems is SAP Sales Cloud solving and how is that benefiting you?** The processes are streamlined such that the non-calue adding activities have been reduced. This enables to focus on the customer and provide better customer service. ### 48. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Nidheesh J. | Mechanical Project Engineer | Materials Management , Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2022 **What do you like best about SAP Sales Cloud?** User friendly and professional. Enhance sales. **What do you dislike about SAP Sales Cloud?** Hard to find proper training centres, expensive. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Professional help. ### 49. SAP CRM review **Rating:** 3.5/5.0 stars **Reviewed by:** Ubaid N. | Dynamics 365 Supply Chain Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about SAP Sales Cloud?** Having a proper master data is very useful **What do you dislike about SAP Sales Cloud?** Dashboard and performance of the system is not cost effective **What problems is SAP Sales Cloud solving and how is that benefiting you?** Company is having a proper database to ensure all the customers are getting proper support when needed ### 50. SAP CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about SAP Sales Cloud?** The WEBUI of SAP CRM is very easy to configure, and the business role concept is very easy to configure the functionality, which can be used who are intended to use only a specific functionality rather than the traditional PFCG roles. There are other important features for users to configure the layout by the users themself based on their taste. Users can also customize the screens based on their taste as per their flexibility. The SAP CRM has different modules like Sales, Service, Marketing, Interaction sales. **What do you dislike about SAP Sales Cloud?** The performance of the SAP CRM WebUI is very slow. Sometimes if we need to have data from SAP ECC, the system will become very slow because of the middleware stuck queues, Internet latency etc. The system is an on-premise system not a cloud-based platform like the new version of SAP C4 HANA. **Recommendations to others considering SAP Sales Cloud:** SAP CRM is a very good tool but pls consider the speed of the tool **What problems is SAP Sales Cloud solving and how is that benefiting you?** It is used by customer care to have 360 degree of the customer along with this Service Order processing, Service Contract Processing etc. Also wer were using the system for our service engineers to create the service order and notification for the job completed ## SAP Sales Cloud Discussions - [Business road map in the next 5 years](https://www.g2.com/discussions/business-road-map-in-the-next-5-years) - 1 comment, 1 upvote - [Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.](https://www.g2.com/discussions/50473-businesses-always-required-customer-relationship-management-services-for-better-growth-and-maintenance-of-the-business-sap-crm-offers-the-solution-for-the-small-and-large-companies-to-get-customer-relationship-management-services-through-the-softwar) - 1 comment, 1 upvote - [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) - 1 comment - [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) - 1 comment - [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) - 1 comment - [View SAP Sales Cloud pricing details and edition comparison](https://www.g2.com/products/sap-sap-sales-cloud/reviews?filters%5Bnps_score%5D=4&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A52%3A08+-0500&secure%5Bsession_id%5D=2c57d1fb-0b81-446f-8f80-14c0cec2bca5&secure%5Btoken%5D=61fe87acb82c037ddbb3e01074c83961fa09926cee4bbdb49739ec3ecdcc2ef0&format=llm_user) ## SAP Sales Cloud Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BlackLine Financial Close Management](https://www.g2.com/products/blackline-blackline-financial-close-management/reviews) - [Deskpro](https://www.g2.com/products/deskpro/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Reflexion CAFM](https://www.g2.com/products/reflexion-cafm/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) ## SAP Sales Cloud Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top SAP Sales Cloud Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,304 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,061 reviews)